Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4434 Views
0 replies
9 likes
Security

4434 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
463454 Views
974 replies
110 likes
Account

463454 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205101 Views
119 replies
117 likes
Account

1205101 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112898 Views
72 replies
12 likes
Account
Login
Premium

112898 Views
72 replies
12 likes

How to change the country in my profile

Hello all, I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile. Then says to update the country in my profile or upgrade my spotify ac...

NunoC_89
Casual Listener
Hello all, I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile. T...
2018-03-27 6:40:12 AM
2018-03-27 7:27:51 AM
Maxim
Spotify Star
694 Views
5 replies
0 likes
Account
Login

694 Views
5 replies
0 likes

How to request artist name change to all capitalized letters?

https://open.spotify.com/artist/049hvNvkQeWrR7FoUQ54rd I always have my artist name in all caps as "BALENTS" but DistroKid has focred me to conform to traditional capitalization as "Balents." Not a huge deal but I want to know if there is any way to ...

balents
Casual Listener
https://open.spotify.com/artist/049hvNvkQeWrR7FoUQ54rd I always have my artist name in all caps as "BALENTS" but DistroKid has focred me to conform to traditional capitalization as "Balents....
2018-03-22 11:09:57 PM
2018-03-27 7:08:30 AM
Maxim
Spotify Star
8483 Views
4 replies
0 likes

8483 Views
4 replies
0 likes

Email change

Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help

briannah2323
Newbie
Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help
2018-03-26 12:24:00 AM
2018-03-27 6:12:10 AM
user-removed
Not applicable
464 Views
1 replies
0 likes
Account
Premium
Security
Subscription

464 Views
1 replies
0 likes

My facebook get bleep

So i cannot log in to my account how can i solve this problem

Joonshb
Newbie
So i cannot log in to my account how can i solve this problem
2018-03-27 3:41:45 AM
2018-03-27 4:18:27 AM
Jacquelinehowe
Composer
376 Views
1 replies
0 likes

376 Views
1 replies
0 likes

Login troubles

I have a premium account but I can’t remember any of info, is there a way I can get into that account

Allenderek
Casual Listener
I have a premium account but I can’t remember any of info, is there a way I can get into that account
2018-03-27 3:19:46 AM
2018-03-27 4:15:43 AM
Jacquelinehowe
Composer
596 Views
3 replies
0 likes

596 Views
3 replies
0 likes

Solved!! Double payment

Hello guys,Spotify charge me twice both on family and premium. I want to stop the payment on the premium,the issue is I can’t log into the email add I used for the premium account even if I was sent an email. So pls how the I stop the charges to my c...

user-removed
Visitor
Hello guys,Spotify charge me twice both on family and premium. I want to stop the payment on the premium,the issue is I can’t log into the email add I used for the premium account even if I was sent ...
2018-03-26 4:12:35 AM
2018-03-27 3:18:31 AM
Jacquelinehowe
Composer
1618 Views
5 replies
0 likes
Account

1618 Views
5 replies
0 likes

Payment Failure

My spotify account was cancled at the beggining at january becuase the card being used was cancelled. When I went to set up a new subscribtion with the new replacment card it didnt work. I tried a few hours later and still didnt work. I tried a week ...

kristentruong
Casual Listener
My spotify account was cancled at the beggining at january becuase the card being used was cancelled. When I went to set up a new subscribtion with the new replacment card it didnt work. I tried a fe...
2016-01-22 8:08:53 AM
2018-03-27 2:42:59 AM
osornios
Spotify Star
10692 Views
26 replies
2 likes
Premium
Subscription

10692 Views
26 replies
2 likes

Error with payment

I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired. Payment...

jonnybongas
Regular
I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net b...
2013-04-08 4:41:39 PM
2018-03-27 2:09:54 AM
osornios
Spotify Star
6933 Views
7 replies
1 likes

6933 Views
7 replies
1 likes

My account just got hacked?

I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I had to make in order to make a post. Could I pleas...

Nova1845
Newbie
I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I...
2018-03-27 1:39:48 AM
2018-03-27 2:04:45 AM
Jacquelinehowe
Composer
740 Views
1 replies
0 likes
Account

740 Views
1 replies
0 likes

Solved!! Student Discount Renewal Please Help.

I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even though I am a student. I tried canceling my premiu...

bam94
Casual Listener
I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even...
2015-05-12 8:22:02 PM
2018-03-27 2:03:32 AM
osornios
Spotify Star
50502 Views
21 replies
2 likes
Account
Premium
Subscription

50502 Views
21 replies
2 likes

Log in

I keep reseting my password like 4 times and I still can't log in. What should I do?

weeblyn
Newbie
I keep reseting my password like 4 times and I still can't log in. What should I do?
2018-03-26 12:28:48 AM
2018-03-27 1:31:23 AM
Jacquelinehowe
Composer
571 Views
1 replies
0 likes

571 Views
1 replies
0 likes

Error on update my profile informations

I need to update my profile informations, but "password incorret" appears for me, but the password is correct, what I should do?

Indiel0ver
Casual Listener
I need to update my profile informations, but "password incorret" appears for me, but the password is correct, what I should do?
2015-06-27 7:15:16 PM
2018-03-27 1:14:34 AM
Cynthia946
Newbie
612 Views
2 replies
0 likes
Account
Premium

612 Views
2 replies
0 likes

EP / Album / Single Classification

Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singles and also consider giving Artists control over th...

myfeverband
Newbie
Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singl...
2018-03-27 1:01:28 AM
2018-03-27 1:12:26 AM
Jacquelinehowe
Composer
2841 Views
1 replies
12 likes

2841 Views
1 replies
12 likes

location change

i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try get spotify premium in my country

Jamesoswald
Casual Listener
i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try ...
2018-03-26 8:13:36 PM
2018-03-26 12:53:10 AM
user-removed
Not applicable
1012 Views
1 replies
0 likes
Account
Free

1012 Views
1 replies
0 likes

Cobro

Buenos dias, me suscribi a premium 0,99€ durante 3 meses y me han cobrado 9,99 los 2 primero meses, quiero mi devoluciun y eliminar mi cuenta. Ya que al picar sobre la promoción m decia que a partir de mediados de Enero serian 9,99€. Gracias

Silviaas
Newbie
Buenos dias, me suscribi a premium 0,99€ durante 3 meses y me han cobrado 9,99 los 2 primero meses, quiero mi devoluciun y eliminar mi cuenta. Ya que al picar sobre la promoción m decia que a partir ...
2015-12-01 8:16:17 AM
2018-03-26 11:34:11 PM
oscargamaliel
Newbie
443 Views
2 replies
0 likes
Subscription

443 Views
2 replies
0 likes

Solved!! E-Mail change

Hi, I signed up for Spotify on Facebook, but I'd like to change my email address, I did this on facebook but he doesn't change it on my spotify account.

user-removed
Visitor
Hi, I signed up for Spotify on Facebook, but I'd like to change my email address, I did this on facebook but he doesn't change it on my spotify account.
2018-03-10 4:38:00 PM
2018-03-26 11:12:29 PM
22uqqttzoywkteh
Newbie
859 Views
2 replies
0 likes
Account
Login

859 Views
2 replies
0 likes

Generic IP Address

Hi I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country. Spotify now has me as being based in the USA, due to the generic IP address assigned to my location...

Geedoodle
Newbie
Hi I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country. Spotify now has me as being base...
2018-03-26 10:32:26 PM
461 Views
0 replies
0 likes
Account
Free

461 Views
0 replies
0 likes

Random Picture on Profile in Recent Search

When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list.It happens with profiles who have not profile pictures. See screenshot.

bahadirbal
Newbie
When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list. It happens with profiles wh...
2018-03-26 10:00:52 PM
416 Views
0 replies
0 likes
Account

416 Views
0 replies
0 likes

Solved!! Duplicate Account?

Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew my premium, but it seems that it has been booked on an account i can only g...

user-removed
Visitor
Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew ...
2012-02-24 11:19:11 AM
2018-03-26 8:33:32 PM
ingy1973
Casual Listener
19616 Views
207 replies
2 likes

19616 Views
207 replies
2 likes

Solved!! been charged, but said will not be charged until you select a university.

So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take money from my account until you have selected a univer...

Blastyblasty
Regular
So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take mon...
2018-03-26 7:24:16 PM
2018-03-26 8:20:56 PM
Blastyblasty
Regular
696 Views
2 replies
0 likes
Premium

696 Views
2 replies
0 likes

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