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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75991 Views

28 replies

0 likes

  • 75991 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93456 Views

9 replies

2 likes

Account
Login
  • 93456 Views
  • 9 replies
  • 2 likes

Change my username, I deleted my facebook account and now it's only numbers.

See topic title. A few months ago I deleted facebook as I didn't need it anymore, however my spotify username only consists of numbers right now. This is annoying because now people don't know it's me. Is there any way to fix this?Thx!

Newbie

See topic title. A few months ago I deleted facebook as I didn't need it anymore, however my spotify username only consists of numbers right now. This is annoying because now people don't know it's m...

peteranti

Music Fan

3028 Views

2 replies

0 likes

  • 3028 Views
  • 2 replies
  • 0 likes

I have an unknown device listed in my devices list

In my devices list I have 3 devices listed 2 I know of ( my computer and my phone) then there's a chrome webbrower that I have never used. Also my songs will get changed at random. I have signed out of all devices and changed password as well. And ha...

Newbie

In my devices list I have 3 devices listed 2 I know of ( my computer and my phone) then there's a chrome webbrower  that I have never used. Also my songs will get changed at random. I have signe...

Noah

Spotify Star

796 Views

1 replies

0 likes

Account
Security
  • 796 Views
  • 1 replies
  • 0 likes

Trouble logging in

I try to log in then they say it's an incorrect email or password. I changed my password a couple times and it won't log me in. Help!!!!

Casual Listener

I try to log in then they say it's an incorrect email or password. I changed my password a couple times and it won't log me in. Help!!!!

Brigitte06

Casual Listener

471 Views

1 replies

0 likes

Account
Login
  • 471 Views
  • 1 replies
  • 0 likes

You can only use spotify abroad 14 days

Why I'm obligated to change my country in my profile?- I only see one option, which is my country, the place where I was born! By the way that is correct!- Second, this is just stupid.. what is the rational behind this? Why I can't take a simple scre...

Newbie

Why I'm obligated to change my country in my profile? - I only see one option, which is my country, the place where I was born! By the way that is correct! - Second, this is just stupid.. what is t...

Noah

Spotify Star

21404 Views

1 replies

8 likes

Account
Free
Login
  • 21404 Views
  • 1 replies
  • 8 likes

account got hacked

Hi @ all,today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ... Is there anything i can do myself to get my premium family account back?Oh boy spotify ...

Newbie

Hi @ all, today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ...   Is there anything i can do myself to get my pr...

Maxim

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Hacked account, lost playlists, subscription to family and three new ppl on my account

My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and money and lost money on an event because all my lis...

Casual Listener

My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and ...

user-removed

Not applicable

905 Views

2 replies

0 likes

  • 905 Views
  • 2 replies
  • 0 likes

Unable to login to android app

I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multiple times) the "Login" button turns to "Loggin in" f...

Regular

I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it...

imriway

Regular

1314 Views

11 replies

0 likes

  • 1314 Views
  • 11 replies
  • 0 likes

Hacked account

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my password 2 times but the strange musics and playlists ke...

Newbie

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my passw...

user-removed

Not applicable

798 Views

3 replies

1 likes

Account
Security
  • 798 Views
  • 3 replies
  • 1 likes

Spotify thinks **bleep** (German)

Hey! Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir jemand helfen?

Newbie

Hey!   Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir je...

Maxim

Spotify Star

386 Views

1 replies

0 likes

Security
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Cover Photos

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and was also wondering if it could potentially be a th...

Casual Listener

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and...

Alfredo

Roadie

1040 Views

3 replies

0 likes

Account
Other
  • 1040 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account switched off!! Cant log back in! Please HELP!

Best spotify community. I've got a problem with logging in on my spotify account. Few months ago i reclaimed some money from my phonebill that was automaticly drawn from my account. first i though i clicked the phone bill, but is was the spotify bill...

Newbie

Best spotify community. I've got a problem with logging in on my spotify account. Few months ago i reclaimed some money from my phonebill that was automaticly drawn from my account. first i though i ...

Alfredo

Roadie

688 Views

1 replies

0 likes

Account
Subscription
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble logging back on

Hello! I pay for Premium for me and my son. Someone recently hacked into our account. My son figured it out and put in a new username and password. He sent me an invite but I cannot figure out how to get back onto the account!! When I go to the page ...

Newbie

Hello!  I pay for Premium for me and my son. Someone recently hacked into our account. My son figured it out and put in a new username and password. He sent me an invite but I cannot figure out ...

Alfredo

Roadie

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale for Ludovico Einaudi in toronto

Hi! Im a premium user and I've been one of the most listener users for ludovico for over 5 years. I wonder why I don't have access to the presale for toronto can somebody get me a code please? Thanks!

Newbie

Hi!   Im a premium user and I've been one of the most listener users for ludovico for over 5 years. I wonder why I don't have access to the presale for toronto 😞   can somebody get me ...

Alfredo

Roadie

525 Views

1 replies

0 likes

Account
Other
Premium
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG] Bluetooth goes out of range, songs cycle infinitely.

Seems like a windows/spotify/bluetooth issue.Found on the desktop app for windows 10.Using Bose Soundlink 2 headphones with bluetooth.To reproduce:1. Play music via spotify through bluetooth.2. Pause, go out of bluetooth range. Come back.3. Click pla...

Newbie

Seems like a windows/spotify/bluetooth issue. Found on the desktop app for windows 10. Using Bose Soundlink 2 headphones with bluetooth. To reproduce: 1. Play music via spotify through bluetooth....

Alfredo

Roadie

555 Views

1 replies

0 likes

Other
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access full album

Hi it seems that I can only listen to one of the songs in this album, I was able to listen to the whole album prior to this happening. Do help with this! Link to album: https://open.spotify.com/album/6cu5q5BH0wKiWWXaYmTC48?si=O7I0MUGvRke2EpOl5cBfrw

Newbie

Hi it seems that I can only listen to one of the songs in this album, I was able to listen to the whole album prior to this happening. Do help with this!   Link to album: https://open.spo...

Alfredo

Roadie

1146 Views

1 replies

0 likes

Other
  • 1146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto signup?

Hi! I wanted to create a new account, since I don't want to use my old account anymore. But as I was signing up, it didn't load and said 'error'. So I clicked the exit button then tried again. But, as I input my email, it says that the email I have i...

Newbie

Hi! I wanted to create a new account, since I don't want to use my old account anymore. But as I was signing up, it didn't load and said 'error'. So I clicked the exit button then tried again. But, a...

Alfredo

Roadie

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

I have an account on my Xbox but when I enter that account on my phone it says it doesn't exist

Casual Listener

I have an account on my Xbox but when I enter that account on my phone it says it doesn't exist

Alfredo

Roadie

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change ZIP code

Hello, I would like to change my ZIP code, but there is no option in the profile. Please help.

Newbie

Hello, I would like to change my ZIP code, but there is no option in the profile. Please help.

rjacobo61

Newbie

2130 Views

2 replies

1 likes

Account
Other
Premium
  • 2130 Views
  • 2 replies
  • 1 likes

Superuser Contribution Messing with Facebook account registration

I registrated my account with Facebook but I deleted my social page and created a new one. Now, my name changed to a random spotify generated number line. Not much but its so annoying. Can I changed it somehow, or connect the account to my new facebo...

Newbie

I registrated my account with Facebook but I deleted my social page and created a new one. Now, my name changed to a random spotify generated number line. Not much but its so annoying. Can I changed ...

Alfredo

Roadie

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivate shuffle mode

Hi,I am a Premium Spotify User but I still can only play an album in shuffle mode in my android device.I would like to play it record by record.Amy ideas?Thanks Philipp

Newbie

Hi, I am a Premium Spotify User but I still can only play an album in shuffle mode in my android device. I would like to play it record by record. Amy ideas? Thanks Philipp

Alfredo

Roadie

944 Views

2 replies

0 likes

  • 944 Views
  • 2 replies
  • 0 likes