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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281926 Views
  • 828 replies
  • 86 likes
  • Account
  • 281926 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134026 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134026 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76047 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76047 Views
  • 63 replies
  • 8 likes

This can't be legit?

I recieved this sms minutes ago. Total scam or what? Translated swe to eng:Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US dollar)Click Here: m.mr4.co/2i7EgLOUT4 to 71180

  • Newbie
  • I recieved this sms minutes ago. Total scam or what?   Translated swe to eng: Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US d...
  • Sunnysingsalot
  • Regular
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

I remember my username, but i can’t find the email account i used to create my account.

I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password.thanks for helping!

  • Newbie
  • I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password. thanks for helping!
  • kejt_
  • Community Legend
  • 192 Views
  • 1 replies
  • 1 likes
  • Account
  • 192 Views
  • 1 replies
  • 1 likes

Solved!! Account Compromised (AKA "Hacked")

I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen to is added to my playlist, strange genre suggesti...

  • Newbie
  • I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen...
  • Nightslash360
  • Roadie
  • 927 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 927 Views
  • 2 replies
  • 0 likes

Terms and Conditions

I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not want to cancel it. I do not want anything to happen to...

  • Casual Listener
  • I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not wan...
  • Maxim
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Acc Hacked via facebook

I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the account name had changed (it was previously my logi...

  • Newbie
  • I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the ...
  • IguanaSetup
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Security
  • 175 Views
  • 1 replies
  • 0 likes

Family member cant activate premium for family invite

First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the error is not specific to the address already.

  • Newbie
  • First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the...
  • huhuk81
  • Newbie
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Someone made into my account

Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into my account, changing the password and email so I c...

  • Newbie
  • Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into...
  • imattolo
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 133 Views
  • 1 replies
  • 0 likes

Someone is using my account

Hi,I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing, taking back control of the music whenever I switch b...

  • Casual Listener
  • Hi, I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing,...
  • IguanaSetup
  • Community Legend
  • 340 Views
  • 5 replies
  • 0 likes
  • 340 Views
  • 5 replies
  • 0 likes

Account hacked!!!!!

Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a completely different email address than I have !!!...

  • Newbie
  • Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a...
  • user-removed
  • Not applicable
  • 256 Views
  • 2 replies
  • 1 likes
  • Security
  • 256 Views
  • 2 replies
  • 1 likes

Account hacked using PS4

Someone is using my account on a PS4. I want to play Spotify but then it says someone is using on PS4, I never gave my password to anyone. And I do not own a PS4 myself or know anyone who owns a PS4. I changed my password but it would not log people ...

  • Newbie
  • Someone is using my account on a PS4. I want to play Spotify but then it says someone is using on PS4, I never gave my password to anyone. And I do not own a PS4 myself or know anyone who owns a PS4....
  • user-removed
  • Not applicable
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Issue about the changing the countries

I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment with my debit card in United States, the system won’...

  • Newbie
  • I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment w...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore account

I deleted my account but I want it back, what can I do 

  • Newbie
  • I deleted my account but I want it back, what can I do 
  • Aimee_T
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Wo kann man die Adresse nachlesen mit der man sich angemeldet hat?

Hallo, ich habe ein Problem.habe ein Upgrade auf spotify Family gemacht, weiß aber nicht mehr die genaue Adresse die ich beim anmelden eingegeben habe. Scheinbar ist da ein Tippfehler sodass ich jetzt leider niemanden zusätzlich anmelden kann. Weder ...

  • Casual Listener
  • Hallo, ich habe ein Problem. habe ein Upgrade auf spotify Family gemacht, weiß aber nicht mehr die genaue Adresse die ich beim anmelden eingegeben habe. Scheinbar ist da ein Tippfehler sodass ich je...
  • stossber
  • Newbie
  • 89849 Views
  • 14 replies
  • 0 likes
  • 89849 Views
  • 14 replies
  • 0 likes

Superuser Contribution Lost premium subscription after facebook merged with email/password account

I first signup with facebook and paid for premium and my profile info is not correct. I follow some guide in community that I should cancel first then logout all. Login with non-facebook account then connect with facebook after it merged. I lost the ...

  • Newbie
  • I first signup with facebook and paid for premium and my profile info is not correct. I follow some guide in community that I should cancel first then logout all. Login with non-facebook account then...
  • Aimee_T
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify thinks im abroad

Hey I changed my location a lot recently but now im in the UK again and I changed it in the site but it still thinks im abroad. I use Galaxy S5 app. Thank you!

  • Newbie
  • Hey I changed my location a lot recently but now im in the UK again and I changed it in the site but it still thinks im abroad. I use Galaxy S5 app. Thank you!
  • Aimee_T
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address no longer supported

I'm caught in a loop. Realised i need to change some details in my account. I can't remember my password and so habve been trying to do a reset. Problem is the reset is being sent to a now discontinued email address. Any ideas?

  • Newbie
  • I'm caught in a loop.  Realised i need to change some details in my account.  I can't remember my password and so habve been trying to do a reset.  Problem is the reset is being sent t...
  • Aimee_T
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Lost account details

Unfortunately I made a spotify account a while ago (few years now) and I thought that I don't need to remember the details (because it was free) and I accidentally switched phones, forgetting about this account. Is there a way to search for it withou...

  • Casual Listener
  • Unfortunately I made a spotify account a while ago (few years now) and I thought that I don't need to remember the details (because it was free) and I accidentally switched phones, forgetting about t...
  • Maxim
  • Spotify Star
  • 195 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 195 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error 404, can't login on my macbook for about 2 weeks now!

Error 404, can't log in with my MacBook for about 2 weeks now! Paying $10 a month and can't solve this problem so long. Customer service is non-existent.

  • Casual Listener
  • Error 404, can't log in with my MacBook for about 2 weeks now!  Paying $10 a month and can't solve this problem so long. Customer service is non-existent. 
  • arthur_fern
  • Newbie
  • 298 Views
  • 3 replies
  • 0 likes
  • Login
  • 298 Views
  • 3 replies
  • 0 likes

I can't access to my account and I still have the subscribtion

I can't access to my account and I still have the subscribtion and my money keeps getting taken away for free every months I cant login , Its started when I syn my account with facebook which make my account just dissapeared but the subscription is s...

  • Casual Listener
  • I can't access to my account and I still have the subscribtion and my money keeps getting taken away for free every months I cant login , Its started when I syn my account with facebook which make my...
  • kejt_
  • Community Legend
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Quero excluir minha conta

Gostaria de excluir minha conta free para utilizar facebook na conta premium, está conta esta vinculado no facebook e gostaria de excluir ela para utilizar facebook na conta premium.

  • Newbie
  • Gostaria de excluir minha conta free para utilizar facebook na conta premium, está conta esta vinculado no facebook e gostaria de excluir ela para utilizar facebook na conta premium.
  • user-removed
  • Not applicable
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Unlimited
  • 454 Views
  • 1 replies
  • 0 likes