Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I am the owner of our family premium Spotify account. I don't want my kids playlists showing up in my library. Why are they and how do I change the settings?
I just saw an e-mail that needs me to verify the address for family plan and now it changes my account back to Spotify free. Then,There's an email tell me that "To join Premium for Family again, you’ll need to verify your account." ,but I clicked the...
Hi, just got my account hacked.I found this out soon luckily. However, what had happened was that they had changed my account from Premium to Family Premium. Raising the price of the subscription as well. And...Spotify does not send me any informatio...
Bom dia,Efetuei a mudança de plano do free para o familiar na minha conta.Quando fui enviar o convite, não apareceu que eu tinha efetuado o convite e sim outra pessoa.Apareceu que Carolina Freitas enviou o convite e não eu Matheus Pires.PS: Print de ...
Hey! I'm an Artist Manager and our first song is up! Whoop! But we can't promote it without a profile picture, we've submitted our Spotify Artist form but someone needs to verify it. How much time does that usually take?
How does one change this?
I signed up for spotify premium and I am located in NZ, and in my account settings my country is set to NZ. However when I try to log in on the app it says "you can only use spotify abroad for 14 days" I deleted the application and downloaded it agai...
I accidentally typed the wrong birthday into my acc when setting up how can I change it?
Need help about the subject. I was just logged in with my facebook account and I bought premium. But now I deactiavted my facebook account and I've a new one but I can't acces to my spotify account. Is there any solution to that?
so i only used spoitify on my iphone mac and a windows laptop but i reached the max. i deleted the offline downloads on the mac and my windows and also deleted the app so i can download styrictly on my iphone but it stilll will not download anymore a...
Hi, I have just signed up for the Premium Trial on Spotify and I'm logged in through my Facebook Account on my Desktop. However, on the right side of the screen when I click on "Find Friends" to see what my facebook friends are playing, it shows that...
Hi, someone else logged in to Spotify on my IPad using her Facebook account. After logged out her account, I can not connect to Spotify using my own Facebook account. It keeps showing "Continue as ..." but I do not see a button that shows "Log in wit...
Hi everyone,while creating the account, I chose my own username. Today I want to login in to web from Spotify with my own username, but I coudn't. This is very annoying and I would like to change it and be able to log in using my username. Is it poss...
En el mes de agosto cancelé mi suscripción premium del mes de julio, en septiembre me di cuenta que seguían cobrando y que seguía siendo premium. Pensé que había cometido un error y no habia cancelado correctamente, asi que cancelé otra vez el 15 de ...
Hi,When my name is googled, my Spotify playlists etc show up in search results. How can I prevent this from happening?My account is not linked to facebook.Thanks!
Im currently on a Premium family plan and I want to open my own premium family account will I lose all my saved music if I do this??
I pressed forget device for my chromecast and now I can't cast Spotify onto my TV. Does anyone know how to fix this?
So I'm on vacation and forgot to buy a Card for Spotify. So I had to buy one in the Netherlands.So I bought one , changed my country from Germany to Netherlands to use the Card, It worked perfectly. But now I wondered that some of my Songs are grey a...
Hi guys, I’ve created a new Spotify account and upgraded to Premium but now I need to transfer or access my playlists and starred songs from the old account. Is there a way to do this? Thank you! Tete
Spotify is not recognizing my name for being a student and I am a student what do I do I can’t get a hold of nobody for the last two days