Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414329 Views
  • 965 replies
  • 108 likes
  • Account
  • 414329 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181125 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181125 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101426 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101426 Views
  • 68 replies
  • 10 likes

Erase an account data without erasing the account

Hi, Is there a way to delete my account data without deleting my account? I would like to start again from scratch, without my current account data, music history and so on, to build again a new library and new automatic suggestions.Thanks.

  • Music Fan
  • Hi,  Is there a way to delete my account data without deleting my account? I would like to start again from scratch, without my current account data, music history and so on, to build again a n...
  • Maxim
  • Spotify Star
  • 8948 Views
  • 3 replies
  • 2 likes
  • Account
  • 8948 Views
  • 3 replies
  • 2 likes

Can't Login

Hi,I'm from Brazil and I don't know if here have some brazilian moderator,so,sorry for my bad english.Today in the morning I use my Spotify (free) and now don't work,every time ask me to do the login again and always appears that my nickname or passw...

  • Newbie
  • Hi,I'm from Brazil and I don't know if here have some brazilian moderator,so,sorry for my bad english. Today in the morning I use my Spotify (free) and now don't work,every time ask me to do the log...
  • psomario
  • Newbie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Can`t connect with Facebook

Hello, when I try to connect my Spotify account to my Facebook account on the Spotify website, the following error message apperars: "Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal."(In English: There was a temporary mistake....

  • Newbie
  • Hello,   when I try to connect my Spotify account to my Facebook account on the Spotify website, the following error message apperars:    "Es gab einen kurzzeitigen Fehler, bitte v...
  • gi00rgia
  • Newbie
  • 400 Views
  • 2 replies
  • 0 likes
  • Login
  • 400 Views
  • 2 replies
  • 0 likes

Can't login using email and password

I tried logging in using my email/username and password but it hangs there. I tried reinstall it but it still doesn't works. How can I solve this problem?

  • Newbie
  • I tried logging in using my email/username and password but it hangs there. I tried reinstall it but it still doesn't works. How can I solve this problem?
  • Nightslash360
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 353 Views
  • 1 replies
  • 0 likes

my account has been disabled

my mom didnt realise that she had canceled the autopayment for spotify at the bank and now my account says it is disabled how to i get it back?

  • Casual Listener
  • my mom didnt realise that she had canceled the autopayment for spotify at the bank and now my account says it is disabled how to i get it back?
  • Alexischato11
  • Newbie
  • 5248 Views
  • 19 replies
  • 2 likes
  • 5248 Views
  • 19 replies
  • 2 likes

cant log in to spotify app (android)

ive just downloaded the spotify app from amazonbeen trying to log in, but it just wont let me. i am currently signed in to the spotify website, so i know my password and username, however every time i try to log in on the app it says "Unable to log i...

  • Casual Listener
  • ive just downloaded the spotify app from amazon been trying to log in, but it just wont let me. i am currently signed in to the spotify website, so i know my password and username, however every tim...
  • Eddie17
  • Newbie
  • 2906 Views
  • 9 replies
  • 1 likes
  • Login
  • 2906 Views
  • 9 replies
  • 1 likes

Superuser Contribution Lost account

Hi , I ve change my phone a i remeber only the username of my account , i dont have password and email adress , how cant i solve this problem ?

  • Casual Listener
  • Hi , I ve change my phone a i remeber only the username of my account , i dont have password and email adress , how cant i solve this problem ? 
  • damatosa
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
  • 237 Views
  • 2 replies
  • 0 likes

I want to delete my account

Hithere seems to be some issues with my account when joining premium for family.even though i put the same address, i couldn't redeem the premium. so i think i wanted to try deleting my account and signing up again. please tell me how i can delete my...

  • Newbie
  • Hi there seems to be some issues with my account when joining premium for family. even though i put the same address, i couldn't redeem the premium.  so i think i wanted to try deleting my ac...
  • CzechFencer
  • Composer
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in Issues

So I can't log into my spotify app. Basically what happened is when i tried to open my spotify app, I was logged off and this had never happened before. I am always logged on. So, today I logged on or tried to. And it said that my username and passwo...

  • Newbie
  • So I can't log into my spotify app. Basically what happened is when i tried to open my spotify app, I was logged off and this had never happened before. I am always logged on. So, today I logged on o...
  • foote20m
  • Newbie
  • 688 Views
  • 2 replies
  • 1 likes
  • 688 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium

When I log in with my Laptop everything is Ok. Premium version works. If I try to log in with my phone, Spotify says to download Premium version but the account is still Premium. Why?

  • Newbie
  • When I log in with my Laptop everything is Ok. Premium version works. If I try to log in with my phone, Spotify says to download Premium version but the account is still Premium. Why?
  • user-removed
  • Not applicable
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Deleted

Just two days ago, Spotify sent me a email saying that there was abnormal activity on my Spotify account. 2 Days Later I couldn't log back on my Spotify and now I cannot use any account to log in or sign up to Spotify. I also found out that my playli...

  • Newbie
  • Just two days ago, Spotify sent me a email saying that there was abnormal activity on my Spotify account. 2 Days Later I couldn't log back on my Spotify and now I cannot use any account to log in or ...
  • user-removed
  • Not applicable
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help logging in

I can't log in with my correct username and password . I did reset but still can't log in

  • Newbie
  • I can't log in with my correct username and password . I did reset but still can't log in
  • user-removed
  • Not applicable
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login using correct credentials or facebook

Whenever I put in the right credentials, it tells me that the username or Password is incorrect even though I changed my password and everything. So after that I tried loging in with facebook. It said error and didn't let me login either. PLEASE HELP...

  • Newbie
  • Whenever I put in the right credentials, it tells me that the username or Password is incorrect even though I changed my password and everything. So after that I tried loging in with facebook. It sai...
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Multiple log devices

Hello. I have the family premium but both of my daughters can't be signed in at the same time. Is this normal?

  • Casual Listener
  • Hello. I have the family premium but both of my daughters can't be signed in at the same time. Is this normal?  
  • jkeen
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

My music, my playlists

Somebody or something deleted my songs in my library and my playlists and added some songs.How it is possible?

  • Newbie
  • Somebody or something deleted my songs in my library and my playlists and added some songs. How it is possible?
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help, my app won't let me sign in

Spotify won't let me sign in on my android devices. The app insists on telling me that the username and or passwords are incorrect - despite the fact I have reset the password 3 times and can sign on using the web browser.

  • Visitor
  • Spotify won't let me sign in on my android devices. The app insists on telling me that the username and or passwords are incorrect - despite the fact I have reset the password 3 times and can sign on...
  • user-removed
  • Not applicable
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

Hacked and switched password

Hi! Someone logged into my account and switched the password, I can still log in via Facebook but the hacker logs in and deletes my playlists. Unfortunately, I am unable to do anything about it since the Emailaddress I've been using is no longer acti...

  • Newbie
  • Hi!   Someone logged into my account and switched the password, I can still log in via Facebook but the hacker logs in and deletes my playlists. Unfortunately, I am unable to do anything about...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family. Move playlist and prefered music

Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you

  • Newbie
  • Hi everybody. Is it possible to move all the playlists and prefered songs from an account to another in the same family? Thank you
  • thilanae
  • Newbie
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Refusal for changing country

Hi all,I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment methods (with my French card) as they are different from...

  • Newbie
  • Hi all, I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment met...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Spotify logged me out of all my devices

Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP

  • Newbie
  • Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP 
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes