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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293531 Views

529 replies

34 likes

Account
Free
  • 293531 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541835 Views

990 replies

115 likes

Account
  • 541835 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129746 Views

74 replies

12 likes

Account
Login
Premium
  • 129746 Views
  • 74 replies
  • 12 likes

Can`t log-in with Internet connection?

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these problems?

Newbie

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these proble...

Luke

Spotify Star

658 Views

3 replies

0 likes

  • 658 Views
  • 3 replies
  • 0 likes

"lost account" no playlists when I log in.

woke up today to the sight of being loged out of spotify(I never do) and when I log back in there is no playlists anymore, all gone. I know I f-ed up once and got a fb-acc few years ago, logged in to that to see if they were merged. and still there w...

Visitor

woke up today to the sight of being loged out of spotify(I never do) and when I log back in there is no playlists anymore, all gone. I know I f-ed up once and got a fb-acc few years ago, logged in to...

Noah

Spotify Star

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Excluir conta

Olá, desejo excluir minha conta permanente.

Newbie

Olá, desejo excluir minha conta permanente.

Bittencourt

Spotify Star

248154 Views

24 replies

19 likes

Account
Free
  • 248154 Views
  • 24 replies
  • 19 likes

Superuser Contribution Can't change my email

How can I change my email? I no longer have access to the original email I used when I created a spotify account several years ago. Due to the fact that it was a university email, I no longer have access to said email account. When I try to change th...

Visitor

How can I change my email? I no longer have access to the original email I used when I created a spotify account several years ago. Due to the fact that it was a university email, I no longer have ac...

SergioDavid

Roadie

457 Views

1 replies

1 likes

  • 457 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Access to Email, Must Reset Password

Spotify premium account is logged in on my laptop, but has logged out on my phone. The email I created the account with has since been shut down, so I can't access any emails that have my password information. I need to either figure out of my passwo...

Newbie

Spotify premium account is logged in on my laptop, but has logged out on my phone. The email I created the account with has since been shut down, so I can't access any emails that have my password in...

SergioDavid

Roadie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help

I forgot the password for my account and also have lost the email it’s connected to. I need to cancel my premium membership but I can not do this because I can’t log on to my account online.my account username is: itsbasicly PLEASE HELP

Newbie

I forgot the password for my account and also have lost the email it’s connected to. I need to cancel my premium membership but I can not do this because I can’t log on to my account online. my acco...

SergioDavid

Roadie

407 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting facebook connection temporary error :(

"Sorry there has been a temporary error, please try again later." error when trying to connect facebook.

Newbie

"Sorry there has been a temporary error, please try again later." error when trying to connect facebook.

SergioDavid

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disattivare abbonamento spotify premium

Salve.. ho un problema ! Ho dimenticato sia l ‘ account che L email per entrare su spotify.. ma avendo L abbonamento sto continuando a pagare senza poter usare spotify non ricordandomi le credenziali. C’è un modo per disattivare l’Abbonamento?

Visitor

Salve.. ho un problema ! Ho dimenticato sia l ‘ account che L email per entrare su spotify.. ma avendo L abbonamento sto continuando a pagare senza poter usare spotify non ricordandomi le credenziali...

SergioDavid

Roadie

1787 Views

1 replies

0 likes

  • 1787 Views
  • 1 replies
  • 0 likes

Superuser Contribution {Playstation 4} I can't login on my ps4 with my spotify account

Everytime when i want to login with my spotify account it says that my spotify account is already linked. Can someone help me please? i don't know what to do

Newbie

Everytime when i want to login with my spotify account it says that my spotify account is already linked. Can someone help me please? i don't know what to do

SergioDavid

Roadie

1969 Views

1 replies

0 likes

Account
  • 1969 Views
  • 1 replies
  • 0 likes

Premium Family question

I am the owner of our family premium Spotify account. I don't want my kids playlists showing up in my library. Why are they and how do I change the settings?

Newbie

I am the owner of our family premium Spotify account.  I don't want my kids playlists showing up in my library.  Why are they and how do I change the settings?

kk2206

Casual Listener

486 Views

6 replies

0 likes

  • 486 Views
  • 6 replies
  • 0 likes

I forgot to verify address for family plan

I just saw an e-mail that needs me to verify the address for family plan and now it changes my account back to Spotify free. Then,There's an email tell me that "To join Premium for Family again, you’ll need to verify your account." ,but I clicked the...

Newbie

I just saw an e-mail that needs me to verify the address for family plan and now it changes my account back to Spotify free. Then,There's an email tell me that "To join Premium for Family again,...

za1qcbyq6vp1987

Newbie

1170 Views

2 replies

1 likes

Account
Login
Premium
Subscription
  • 1170 Views
  • 2 replies
  • 1 likes

Idea: send notification if account is changed from Premium to Family Premium

Hi, just got my account hacked.I found this out soon luckily. However, what had happened was that they had changed my account from Premium to Family Premium. Raising the price of the subscription as well. And...Spotify does not send me any informatio...

Casual Listener

Hi,   just got my account hacked. I found this out soon luckily.   However, what had happened was that they had changed my account from Premium to Family Premium. Raising the price of ...

Hubo

Community Legend

361 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro no Nome do Convite

Bom dia,Efetuei a mudança de plano do free para o familiar na minha conta.Quando fui enviar o convite, não apareceu que eu tinha efetuado o convite e sim outra pessoa.Apareceu que Carolina Freitas enviou o convite e não eu Matheus Pires.PS: Print de ...

Casual Listener

Bom dia, Efetuei a mudança de plano do free para o familiar na minha conta. Quando fui enviar o convite, não apareceu que eu tinha efetuado o convite e sim outra pessoa. Apareceu que Carolina Fr...

mbeirigo

Newbie

499 Views

2 replies

0 likes

Account
  • 499 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for Artists

Hey! I'm an Artist Manager and our first song is up! Whoop! But we can't promote it without a profile picture, we've submitted our Spotify Artist form but someone needs to verify it. How much time does that usually take?

Casual Listener

Hey!    I'm an Artist Manager and our first song is up! Whoop!   But we can't promote it without a profile picture, we've submitted our Spotify Artist form but someone needs to ver...

ReflexAgency

Casual Listener

513 Views

2 replies

0 likes

Account
  • 513 Views
  • 2 replies
  • 0 likes

HELP!!!!!! You can only use spotify abroad for 14 days

I signed up for spotify premium and I am located in NZ, and in my account settings my country is set to NZ. However when I try to log in on the app it says "you can only use spotify abroad for 14 days" I deleted the application and downloaded it agai...

Newbie

I signed up for spotify premium and I am located in NZ, and in my account settings my country is set to NZ. However when I try to log in on the app it says "you can only use spotify abroad for 14 day...

user-removed

Not applicable

958 Views

2 replies

0 likes

  • 958 Views
  • 2 replies
  • 0 likes

Solved!! Birthdays

I accidentally typed the wrong birthday into my acc when setting up how can I change it?

Casual Listener

I accidentally typed the wrong birthday into my acc when setting up how can I change it?

Emixohs

Casual Listener

12230 Views

2 replies

0 likes

  • 12230 Views
  • 2 replies
  • 0 likes

I logged in with facebook on my spotify acount and I bought premium but I deactivated my facebook

Need help about the subject. I was just logged in with my facebook account and I bought premium. But now I deactiavted my facebook account and I've a new one but I can't acces to my spotify account. Is there any solution to that?

Newbie

Need help about the subject. I was just logged in with my facebook account and I bought premium. But now I deactiavted my facebook account and I've a new one but I can't acces to my spotify account. ...

Kimsw30

Newbie

1188 Views

3 replies

0 likes

Account
  • 1188 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3,333 how do i make room to download so i can download more?

so i only used spoitify on my iphone mac and a windows laptop but i reached the max. i deleted the offline downloads on the mac and my windows and also deleted the app so i can download styrictly on my iphone but it stilll will not download anymore a...

Newbie

so i only used spoitify on my iphone mac and a windows laptop but i reached the max. i deleted the offline downloads on the mac and my windows and also deleted the app so i can download styrictly on ...

Narankiwi

Composer

1367 Views

3 replies

0 likes

3
  • 1367 Views
  • 3 replies
  • 0 likes

"0 Facebook Friends on Spotify"

Hi, I have just signed up for the Premium Trial on Spotify and I'm logged in through my Facebook Account on my Desktop. However, on the right side of the screen when I click on "Find Friends" to see what my facebook friends are playing, it shows that...

Visitor

Hi, I have just signed up for the Premium Trial on Spotify and I'm logged in through my Facebook Account on my Desktop. However, on the right side of the screen when I click on "Find Friends" to see ...

K10Candy

Newbie

6261 Views

9 replies

2 likes

Account
Other
Premium
  • 6261 Views
  • 9 replies
  • 2 likes