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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282294 Views
  • 829 replies
  • 87 likes
  • Account
  • 282294 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134112 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134112 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76101 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76101 Views
  • 63 replies
  • 8 likes

Public collaborative playlist

After making a collaborative playlist and realizing it couldn't be public on my own profile (only those who I send the link to and they follow) I removed the collaborative function and marked it as public but it STILL isn't showing up under my public...

  • Newbie
  • After making a collaborative playlist and realizing it couldn't be public on my own profile (only those who I send the link to and they follow) I removed the collaborative function and marked it as p...
  • 146 Views
  • 0 replies
  • 0 likes
  • Other
  • 146 Views
  • 0 replies
  • 0 likes

Spotify Web Player Logged In....

Morning all I would like to speak with a Spotify admin, at the moment my account is showing that "Spotify Web Player (chrome)" is active when im not logged anywhere else apart from the current machine im logged into. I have done the following: 1. Log...

  • Newbie
  • Morning all   I would like to speak with a Spotify admin, at the moment my account is showing that "Spotify Web Player (chrome)" is active when im not logged anywhere else apart from the curre...
  • Maxim
  • Spotify Star
  • 1290 Views
  • 1 replies
  • 0 likes
  • 1290 Views
  • 1 replies
  • 0 likes

Cannot login with email and username is unrecognizable

So it appears the integration services developed between Spotify and Microsoft are rather poor. 1. I cannot login with my email address and password.2. The username created for me through "move my music" is unrecognizable as it was system generated. ...

  • Newbie
  • So it appears the integration services developed between Spotify and Microsoft are rather poor.   1. I cannot login with my email address and password. 2. The username created for me through ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Account compromised and not even an email?

I was logged out of Spotify on my phone today for the first time in two years. My usual password didn't work so I had to reset it. After I reset the password, I log in to the account to see a bunch of new songs in a different language added to my lib...

  • Newbie
  • I was logged out of Spotify on my phone today for the first time in two years. My usual  password didn't work so I had to reset it. After I reset the password, I log in to the account to see a b...
  • IguanaSetup
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! How to log out my Account on SONOS

Hello,A few weeks ago, i visited a friends place who has SONOS-Speakers, i connected my Spotify to it and it was quite a fun weekend.Yet he seems to be able to still use it since, and it keeps stoping my Account everytime he uses it. I already tried ...

  • Casual Listener
  • Hello, A few weeks ago, i visited a friends place who has SONOS-Speakers, i connected my Spotify to it and it was quite a fun weekend. Yet he seems to be able to still use it since, and it keeps st...
  • acquiesce1979
  • Newbie
  • 34604 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 34604 Views
  • 11 replies
  • 0 likes

I forgot username and e-mail adress, so I can't log in

I forgot my username and e-mail adress. If i can't log in, I just wanna cancel Premium

  • Newbie
  • I forgot my username and e-mail adress. If i can't log in, I just wanna cancel Premium
  • kejt_
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Logging in - can not use Spotify abroad for 14 days

I've been trying to log into my Spotify account for almost a month now and it keeps telling me " you can not use Spotify abroad for 14 days". I went into settings to verify that my country is on USA but it still has not been working. I have tried dif...

  • Casual Listener
  • I've been trying to log into my Spotify account for almost a month now and it keeps telling me " you can not use Spotify abroad for 14 days". I went into settings to verify that my country is on USA ...
  • CuddlyPanda
  • Newbie
  • 623 Views
  • 3 replies
  • 0 likes
  • 623 Views
  • 3 replies
  • 0 likes

Someone used my card

Someone has recently used my debit card and purchased the premium Spotify. I’ve never used this before. I’ve searched for both my husbands email and mine and neither have been registered (which mine is now due to trying to figure out all this). My qu...

  • Newbie
  • Someone has recently used my debit card and purchased the premium Spotify. I’ve never used this before. I’ve searched for both my husbands email and mine and neither have been registered (which mine ...
  • Memetzin
  • Newbie
  • 257 Views
  • 1 replies
  • 0 likes
  • Security
  • 257 Views
  • 1 replies
  • 0 likes

overcharging me?

I just signed up for premium but Spotify is charged my account 4 times today, what's up with that?! Kaililani

  • Newbie
  • I just signed up for premium but Spotify is charged my account 4 times today, what's up with that?!  Kaililani
  • Luke
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with Family & Facebook connection

I have 'invited' a user to join Spotify family and she's having trouble connecting on Android. She already has a free Spotify account and uses Facebook to connect to the Spotify app. She has multiple Facebook accounts and her PRIMARY Facebook account...

  • Newbie
  • I have 'invited' a user to join Spotify family and she's having trouble connecting on Android.   She already has a free Spotify account and uses Facebook to connect to the Spotify ap...
  • LMJM
  • Newbie
  • 611 Views
  • 2 replies
  • 0 likes
  • Account
  • 611 Views
  • 2 replies
  • 0 likes

Spotify premium family account removed

Greetings, I have problem with spotify premium family account. We are 3 people there including me, we are livin at the same adress but each of them already got removed for no reason and one of them I sent invite and she joined again, but the other on...

  • Visitor
  • Greetings, I have problem with spotify premium family account. We are 3 people there including me, we are livin at the same adress but each of them already got removed for no reason and one of them I...
  • user-removed
  • Not applicable
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

My username isn't what I picked

I've tried a bunch of times making an account with my email and everytime I choose a name it doesn't allow me to have the name I pick when I make the account even though the username is available. It just proceeds to give me some random username with...

  • Casual Listener
  • I've tried a bunch of times making an account with my email and everytime I choose a name it doesn't allow me to have the name I pick when I make the account even though the username is available. It...
  • 4rbs
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Family subscription - can't add family members

Hello,I subscribed today for Spotify family and each time I try to add a family member I get the message "Something went wrong. Please try again". All the family members I tried to add are already Spotify free users. Can you help me?Thanks,Paulo Mati...

  • Newbie
  • Hello, I subscribed today for Spotify family and each time I try to add a family member I get the message "Something went wrong. Please try again". All the family members I tried to add are alread...
  • kemberm24
  • Newbie
  • 41641 Views
  • 48 replies
  • 18 likes
  • Account
  • 41641 Views
  • 48 replies
  • 18 likes

Lost e-mail + Password and cannot log in to an account with premium

Hey so I have a slight problem.I have paid for the .99 3-month trial in early December, but I can't remember the e-mail or password for it. I have no access to the e-mail account since it's one of those websites that deletes the e-mail account to pre...

  • Newbie
  • Hey so I have a slight problem. I have paid for the .99 3-month trial in early December, but I can't remember the e-mail or password for it. I have no access to the e-mail account since it's one of ...
  • Bethany_Dawn
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to view past "Year In Music" playlists?

I'm really enjoying my 2016 Year In Music. But scrolling through my playlists, it seems the 2014 or 2015 playlists didn't stick around. Is there any way to get these playlists back? I checked my email history to find their introductory emails but the...

  • Newbie
  • I'm really enjoying my 2016 Year In Music. But scrolling through my playlists, it seems the 2014 or 2015 playlists didn't stick around. Is there any way to get these playlists back? I checked my emai...
  • mata_o
  • Newbie
  • 20014 Views
  • 3 replies
  • 5 likes
  • Other
  • 20014 Views
  • 3 replies
  • 5 likes

Can't get Student discount!

I keep trying to apply the discount to my Spotify Premium before my trial period runs out but it doesn't work! I go to the student page, click on the big green get premium button, log in, and it just takes me to my subscription page it doesn't let me...

  • Newbie
  • I keep trying to apply the discount to my Spotify Premium before my trial period runs out but it doesn't work! I go to the student page, click on the big green get premium button, log in, and it just...
  • NotADamnRobot
  • Newbie
  • 21559 Views
  • 23 replies
  • 0 likes
  • 21559 Views
  • 23 replies
  • 0 likes

My Music - All music not showing

When I go to My Music, I get a very small amount of albums I have saved (like 20 albums total). There's only 1 artist under the Artist tab. What the heck is going on? It's been like this for a while. I finally chose Premium, but I don't see the point...

  • Newbie
  • When I go to My Music, I get a very small amount of albums I have saved (like 20 albums total). There's only 1 artist under the Artist tab. What the heck is going on? It's been like th...
  • Nico
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Someone else using my account

It looks as if my account is being shared by someone. My password got changed and there are all these new playlists being added that I haven't made and the device my music is being played on keeps switching to one that I have never heard of. Plus the...

  • Newbie
  • It looks as if my account is being shared by someone. My password got changed and there are all these new playlists being added that I haven't made and the device my music is being played on keeps sw...
  • user-removed
  • Not applicable
  • 31498 Views
  • 9 replies
  • 14 likes
  • Account
    Login
    Premium
    Security
  • 31498 Views
  • 9 replies
  • 14 likes

Letting family members in the family plan

Hi, I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify has got to offer. unfortunately, during the sign up and family re...

  • Casual Listener
  • Hi,    I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify...
  • Maxim
  • Spotify Star
  • 788 Views
  • 4 replies
  • 0 likes
  • 788 Views
  • 4 replies
  • 0 likes