Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84603 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661092 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
742848 Views
18 replies
29 likes
Hi...hoping someone can help. I've seen similar problems and have tried a number of listed solutions to no avail. This issue causes minor arguments in our house on a daily basis Here's the setup. Family Spotify Account - my eldest daughter (#1), youn...
Hi...hoping someone can help. I've seen similar problems and have tried a number of listed solutions to no avail. This issue causes minor arguments in our house on a daily basis ...
Roadie
625 Views
1 replies
0 likes
I'm trying to update my payment method, but the accounts page in all 3 browsers I am using looks horribly formatted and I can't add a new payment method. Is there some setting that my browsers need to have on to be able to display the Spotify account...
I'm trying to update my payment method, but the accounts page in all 3 browsers I am using looks horribly formatted and I can't add a new payment method. Is there some setting that my browsers ...
Roadie
612 Views
3 replies
0 likes
I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fortunately, I was able to recover the playlists but ...
I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fo...
Roadie
332 Views
1 replies
0 likes
I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fortunately, I was able to recover the playlists but ...
I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fo...
Roadie
494 Views
1 replies
0 likes
Everytime I try to login I get an error message saying "Login failed - You can only use Spotify abroad for 14 days." I'm from the US, I currently live in the US, and my account is set for US. How do I fix this?
Everytime I try to login I get an error message saying "Login failed - You can only use Spotify abroad for 14 days." I'm from the US, I currently live in the US, and my account is set for US. How do ...
Roadie
643 Views
5 replies
0 likes
I have been looking at the same album selections in Discover for three weeks. I listen an average of an hour and a half a day, so it should refresh with new titles.
I have been looking at the same album selections in Discover for three weeks. I listen an average of an hour and a half a day, so it should refresh with new titles.
Casual Listener
754 Views
2 replies
0 likes
There is no option to change my adress information on this page, and i cannot find another way to do this: https://www.spotify.com/br/account/profile/Can anyone help me?
There is no option to change my adress information on this page, and i cannot find another way to do this: https://www.spotify.com/br/account/profile/ Can anyone help me?
Roadie
449 Views
1 replies
0 likes
I made a spotify, which I did not connect to facebook, but when I try to log in with my username it says incorrect but when I log in with my email it's correct. Also my username is a whole bunch of letters and numbers on the web and app on my phone p...
I made a spotify, which I did not connect to facebook, but when I try to log in with my username it says incorrect but when I log in with my email it's correct. Also my username is a whole bunch of l...
Roadie
594 Views
1 replies
0 likes
Spoiler (Highlight to read) I can't log in since two days and I don't know why...
I can't log in since two days and I don't know why...
Spotify Star
539 Views
1 replies
0 likes
Hi, i had a paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible. tried to follow the instructions by changing my payment method, by adding a local credit card, but it states that it is not wor...
Hi, i had a paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible. tried to follow the instructions by changing my paym...
Casual Listener
847 Views
4 replies
0 likes
Hola, soy usuario premiun y quisiera saber si puedo pasar todas mis canciones/playlist a una nueva cuenta que deseo crear con otro correo otro nombre de usuario, hay alguna manera donde me puedan transferir todo eso de mi antigua cuanta a la nueva y ...
Hola, soy usuario premiun y quisiera saber si puedo pasar todas mis canciones/playlist a una nueva cuenta que deseo crear con otro correo otro nombre de usuario, hay alguna manera donde me puedan tra...
Spotify Legend
25660 Views
1 replies
8 likes
Dear Spotify, I received an email saying my email has been changed and now I cannot access my account. On top of that, I have been charged a subscription since last august that I've been disputing with my credit card company. What can I do to resolve...
Dear Spotify, I received an email saying my email has been changed and now I cannot access my account. On top of that, I have been charged a subscription since last august that I've been dis...
Casual Listener
565 Views
2 replies
0 likes
Hi allI've got a family premium account and recently have started seeing a notification on my phone for a band 'now playing' that neither my wife, my daughter and I have played out searched for on our devices (we've never even heard of them). I've lo...
Hi all I've got a family premium account and recently have started seeing a notification on my phone for a band 'now playing' that neither my wife, my daughter and I have played out searched for on ...
Casual Listener
389 Views
1 replies
0 likes
Who do I get the support I need because Spotify have been taking £9.99 out my bank from March 2017 when I cancelled it in March
Who do I get the support I need because Spotify have been taking £9.99 out my bank from March 2017 when I cancelled it in March
Community Legend
424 Views
1 replies
0 likes
I've had Spotify Premium for a long time. It's connected to my old AOL email (since it's through Facebook), which I recently recovered the password for. I was expecting to see at least one email from Spotify there -- I've used it for such a long time...
I've had Spotify Premium for a long time. It's connected to my old AOL email (since it's through Facebook), which I recently recovered the password for. I was expecting to see at least one email from...
Not applicable
1295 Views
4 replies
2 likes
I really like to automatically save songs from my favorite album to the catalog of your favorite songs!
I really like to automatically save songs from my favorite album to the catalog of your favorite songs!
Spotify Legend
327 Views
1 replies
0 likes
Cuando intento ingresar en el celular no me deja, sale un aviso que dice " Tu configuracion actual esta establecida en modo offline. Conectate a internet para conectarte a Spotify". No se como solucionarr esto. Si alguien sabe como ayudarme seria inc...
Cuando intento ingresar en el celular no me deja, sale un aviso que dice " Tu configuracion actual esta establecida en modo offline. Conectate a internet para conectarte a Spotify". No se como soluci...
Roadie
1044 Views
1 replies
0 likes
I ereased all my data from spotify and then signed up again (because it made me sign out) and then a message told me that i could not download my music anymore because i already had 3 sessions with offline mode (and I only have one), i ereased all my...
I ereased all my data from spotify and then signed up again (because it made me sign out) and then a message told me that i could not download my music anymore because i already had 3 sessions with o...
Roadie
460 Views
1 replies
0 likes
Hi I have an account which is connected to facebook, so I can log in, but I can not change my e-mail because I cannot remember my password. The e-mail which is registered to my account no longer exists, so if I try to reset my password, it gets sent ...
Hi I have an account which is connected to facebook, so I can log in, but I can not change my e-mail because I cannot remember my password. The e-mail which is registered to my accoun...
Community Legend
427 Views
1 replies
0 likes
i just signed up for spotify, and i can't log in with my email address, or it tells me i am in the wrong country (despite never leaving the US, i only made this account today...). i can only log in with the long string of letters and numbers i was gi...
i just signed up for spotify, and i can't log in with my email address, or it tells me i am in the wrong country (despite never leaving the US, i only made this account today...). i can only log in w...
Spotify Star
1034 Views
1 replies
0 likes
