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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164416 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164416 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11052 Views
  • 6 replies
  • 11 likes
  • Security
  • 11052 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513368 Views
  • 986 replies
  • 112 likes
  • Account
  • 513368 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125425 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125425 Views
  • 74 replies
  • 12 likes

Superuser Contribution TV app does not recognize my account details (email and password)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mikkpatto
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • Login
  • 454 Views
  • 2 replies
  • 0 likes

Hello I want to recovery my old email

I received a spotify email 24/05/2024 In this mail your told me that my email account for this spotifyzac57ash@earthfoll.com, but I didn't make this change. I need to recovery my old email.

  • Visitor
  • I received a spotify email 24/05/2024 In this mail your told me that my email account for this spotifyzac57ash@earthfoll.com, but I didn't make this change. I need to recovery my old email.
  • Maxim
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm being charged for something that I don't use

I had Spotify set up for me by another person. I latter lost my phone and opened a plan again. I have not information about my first plan and can't close it down. I am still paying for a plan I don't use

  • Visitor
  • I had Spotify set up for me by another person. I latter lost my phone and opened a plan again. I have not information about my first plan and can't close it down. I am still paying for a plan I don'...
  • Joan
  • Moderator
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Superuser Contribution no puedo ver las traducciones de las letras

Vera tengo cuenta premium pero digamos las canciones de inglés que quiero ver su traducción pero no me aparece el icono de traducir en ningúna canción

  • Visitor
  • Vera tengo cuenta premium pero digamos las canciones de inglés que quiero ver su traducción pero no me aparece el icono de traducir en ningúna canción
  • Susan_GP
  • Moderator
  • 2876 Views
  • 3 replies
  • 3 likes
  • 2876 Views
  • 3 replies
  • 3 likes

Deleted facebook

Ive deleted my facebook and now my spotify is gone, cant log into it anymore and whats the best part, you still charged money from me for the duo plan...i cant use my paid spotify.. at this point i dont know what to do. HELP

  • Casual Listener
  • Ive deleted my facebook and now my spotify is gone, cant log into it anymore and whats the best part, you still charged money from me for the duo plan...i cant use my paid spotify.. at this point i d...
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 281 Views
  • 3 replies
  • 0 likes

Is it possible to listen to a podcast without having a Spotify account?

I have a Spotify podcast and I want to share a QR of it. Are people without a Spotify account able to listen to it?

  • Visitor
  • I have a Spotify podcast and I want to share a QR of it. Are people without a Spotify account able to listen to it?
  • Maxim
  • Spotify Star
  • 1548 Views
  • 1 replies
  • 0 likes
  • 1548 Views
  • 1 replies
  • 0 likes

merge my podcast (previously anchor) account to my music account

When I moved from Anchor to Spotify Podcasts, it asked for a Spotify account. I since then have a new account and would like the Podcasts to appear on that profile so that my playlists and podcasts can be all in one place. Is that possible?

  • Visitor
  • When I moved from Anchor to Spotify Podcasts, it asked for a Spotify account. I since then have a new account and would like the Podcasts to appear on that profile so that my playlists and podcasts c...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! contact issues

I received an email from Spotify today saying that there are problems with the payment for Spotify Premium.The email is in French and not addressed to me.**bleep**The email does not request any data, access data or anything similar from me. There are...

  • Casual Listener
  • I received an email from Spotify today saying that there are problems with the payment for Spotify Premium. The email is in French and not addressed to me.**bleep** The email does not request any d...
  • Randlhandle
  • Visitor
  • 1605 Views
  • 5 replies
  • 0 likes
  • Account
  • 1605 Views
  • 5 replies
  • 0 likes

Losing playlist.

I recently just deleted my old Spotify account for personal reasons. I added my new account to my old playlist then deleted my old account.Everything has been working but today my account just disappeared does anyone know how to get it back?

  • Visitor
  • I recently just deleted my old Spotify account for personal reasons. I added my new account to my old playlist then deleted my old account.Everything has been working but today my account just disapp...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

I need to close a new account I accidentally opened

I have an account already that I need to make a payment on and I accidentally opened a brand new account that needs to be closed

  • Visitor
  • I have an account already that I need to make a payment on and I accidentally opened a brand new account that needs to be closed
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

suppression d'un compte

J'ai un compte via mon adresse de facebook qui est une vieille adresse mail. Après avoir modifier sur facebook, j'aimerai bien la modifier sur spotify. Or mon mail actuel à un compte spotify. J'aimerai donc supprimer le compte spotify dont je ne m'ut...

  • Visitor
  • J'ai un compte via mon adresse de facebook qui est une vieille adresse mail. Après avoir modifier sur facebook, j'aimerai bien la modifier sur spotify. Or mon mail actuel à un compte spotify. J'aimer...
  • Bittencourt
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Delete playlist shared

Hello, How can I stop sharing a playlist? I shared a list with a person but I do not want her to have. I deleted the playlist in my acoount but still in her profile and y don´t want Than you for your help!

  • Newbie
  • Hello,   How can I stop sharing a playlist?   I shared a list with a person but I do not want her to have.    I deleted the playlist in my acoount b...
  • yoreva
  • Casual Listener
  • 1107 Views
  • 1 replies
  • 0 likes
  • 1107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can access included 15 hours of audiobook using website but not via app.

I am able to access and listen to audiobooks using the included monthly 15 hours but I am unable to use the Spotify. The Spotify application still shows it as locked. How to resolve?

  • Newbie
  • I am able to access and listen to audiobooks using the included monthly 15 hours but I am unable to use the Spotify. The Spotify application still shows it as locked. How to resolve?
  • Yordan
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant unblock my friend :/

I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until there's an option to unblock. I feel like the abil...

  • Visitor
  • I've done some looking around online and other people are having the same problem. It must be new because I remember an 'unblock' button. I want to share my playlists with my friend and I can't until...
  • Yordan
  • Moderator
  • 13796 Views
  • 22 replies
  • 5 likes
  • 13796 Views
  • 22 replies
  • 5 likes

Overcharged on my account

I have been paying twice for the last months

  • Visitor
  • I have been paying twice for the last months
  • Not applicable
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

When I try to update my payment the site crashes

PlanPremium FamilyCountryDenmarkDevicePCOperating SystemWindows 10 My Question or IssueWhen I try to update my payment the site crashes. See screenshot

  • Casual Listener
  • Plan Premium Family Country Denmark Device PC Operating System Windows 10   My Question or Issue When I try to update my payment the site crashes. See screenshot
  • Maxim
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 328 Views
  • 3 replies
  • 0 likes

Multiple Artist Profiles After Rebranding

PlanFreeCountryGermanyDevice(iPhone 7, Macbook Air M1)Operating System(iOS 15, Monterey 12.5) My Question or IssueHello! Last week I requested a rebranding on Distrokid. (I changed my artist name from "M. Mert Güney" to "Mert Güney") I just realized ...

  • Newbie
  • Plan Free Country Germany Device (iPhone 7, Macbook Air M1) Operating System (iOS 15, Monterey 12.5)   My Question or Issue Hello! Last week I requested a rebranding on Distrokid....
  • Maxim
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • Account
  • 523 Views
  • 1 replies
  • 0 likes

Leaving Someone Else's Premium Duo

I am part of a Premium Duo account. Someone else is the plan manager of that Premium Duo account, and I am a plan member. I want to leave the Duo membership, which I've read on other threads about "canceling", but I have not seen if this cancels only...

  • Newbie
  • I am part of a Premium Duo account. Someone else is the plan manager of that Premium Duo account, and I am a plan member. I want to leave the Duo membership, which I've read on other threads about "c...
  • Luan
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 544 Views
  • 1 replies
  • 0 likes

I can‘t change my country.

I moved from the Netherlands to Germany and want to update my paying details since I’m gonna give up my Dutch bank account. To do so, I’ll have to change my country, though this is not possible. My account is not coupled to Facebook/Apple ID/Google (...

  • Visitor
  • I moved from the Netherlands to Germany and want to update my paying details since I’m gonna give up my Dutch bank account. To do so, I’ll have to change my country, though this is not possible. My a...
  • Luan
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

NÃO CONSIGO ASSINAR NENHUM PLANO PREMIUM

NÃO SEI COMO ESSA EMPRESA SOBREVIVE. SIMPLESMENTE NÃO CONSIGO ASSINAR NENHUM PLANO PREMIUM, MESMO TENTANDO COM VÁRIOS CARTÕES DIFERENTES DA O MESMO ERRO E ELES SIMPLESMENTE NÃO FAZEM A VENDA.PRA PIORAR É IMPOSSÍVEL ACHAR UM SUPORTE COM ALGUEM PARA FA...

  • Casual Listener
  • NÃO SEI COMO ESSA EMPRESA SOBREVIVE. SIMPLESMENTE NÃO CONSIGO ASSINAR NENHUM PLANO PREMIUM, MESMO TENTANDO COM VÁRIOS CARTÕES DIFERENTES DA O MESMO ERRO E ELES SIMPLESMENTE NÃO FAZEM A VENDA. PRA PI...
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 3 replies
  • 0 likes
  • Premium
  • 279 Views
  • 3 replies
  • 0 likes