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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421195 Views
  • 965 replies
  • 108 likes
  • Account
  • 421195 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186415 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186415 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103439 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103439 Views
  • 69 replies
  • 10 likes

Solved!! Account suspended or terminated

How can i know if my account was suspended or terminated? 

  • Casual Listener
  • How can i know if my account was suspended or terminated? 
  • MattSuda
  • Spotify Star
  • 14843 Views
  • 2 replies
  • 0 likes
  • Account
  • 14843 Views
  • 2 replies
  • 0 likes

My artist page merged with someone else’s

Hey there! My name is Mina and my first single went live about 2 weeks ago. I’m using Distrokid and when the song went live, it went under a different Mina’s artist page. Is there a way to get this corrected? When I log into my artist’s page, it goes...

  • Casual Listener
  • Hey there!    My name is Mina and my first single went live about 2 weeks ago. I’m using Distrokid and when the song went live, it went under a different Mina’s artist page. Is there a wa...
  • CzechFencer
  • Composer
  • 4880 Views
  • 4 replies
  • 0 likes
  • 4880 Views
  • 4 replies
  • 0 likes

¿¿¿Como identifico mi nombre de calle???

Tengo una cuenta premium familiar que yo abrí con mi correo pero cuando la abrí no me solicitaron nombre de calle y código postal y ahora que envío invitaciones a mis familiares les piden esa información pero yo no la tengo, ¿alguien sabe como puedo ...

  • Newbie
  • Tengo una cuenta premium familiar que yo abrí con mi correo pero cuando la abrí no me solicitaron nombre de calle y código postal y ahora que envío invitaciones a mis familiares les piden esa informa...
  • negromier
  • Newbie
  • 1428 Views
  • 1 replies
  • 6 likes
  • 1428 Views
  • 1 replies
  • 6 likes

Solved!! Find out 3rd Party Spotify Account Access

Hello,I allowed a website, API or whatever to archive my "Discover weekly" Playlists. Now I don't want this service anymore. Problem: I don't remember, what website or whatever it was, I gave access (by connecting to my spotify account). Is there a p...

  • Casual Listener
  • Hello, I allowed a website, API or whatever to archive my "Discover weekly" Playlists. Now I don't want this service anymore. Problem: I don't remember, what website or whatever it was, I gave ...
  • salasol
  • Casual Listener
  • 1815 Views
  • 2 replies
  • 0 likes
  • 1815 Views
  • 2 replies
  • 0 likes

I cannot change my country settings

Hey everyone,I really try to change my country settings for over 2 hours and now I am running out of ideas...I moved to USA from Germany so my current coutry is Germany.-I checked my Ip-Adress; it says that I'm in the USA-My payment method is an Amer...

  • Newbie
  • Hey everyone, I really try to change my country settings for over 2 hours and now I am running out of ideas... I moved to USA from Germany so my current coutry is Germany. -I checked my Ip-Adress;...
  • TechManiac
  • Gig Goer
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

How to unscribe all spotify accounts in my name?

We have possible more spotify accounts on oure e-mails and i want to unscribe them all we dont use spotify anymore

  • Newbie
  • We have possible more spotify accounts on oure e-mails and i want to unscribe them all we dont use spotify anymore
  • TechManiac
  • Gig Goer
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Logging in to another country

Hello, I am so frustrated with spotify right now! I live in France but am American, so on this computer (in France) I have spotify installed and operating in English. I would now like to install spotify on my second computer that I bought a few month...

  • Visitor
  • Hello, I am so frustrated with spotify right now! I live in France but am American, so on this computer (in France) I have spotify installed and operating in English. I would now like to install...
  • user-removed
  • Not applicable
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Close account

Looking to close my account to reset my library can’t do it on a desktop because I don’t have access to one to clear my library how can I do it?

  • Newbie
  • Looking to close my account to reset my library can’t do it on a desktop because I don’t have access to one to clear my library how can I do it?
  • kejt_
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
  • 577 Views
  • 1 replies
  • 0 likes

Solved!! Como unir dos cuentas de spotify

Bueno tengo dos cuentas de spotify una tiene mis playlist pero no tiene premium y la otra tiene premium y no las listas entonces me gustaria saver si se puede unir las 2 cuentas o algo a si similiar al xbox

  • Newbie
  • Bueno tengo dos cuentas de spotify una tiene mis playlist pero no tiene premium y la otra tiene premium y no las listas entonces me gustaria saver si se puede unir las 2 cuentas o algo a si similiar ...
  • SabriRid
  • Newbie
  • 62502 Views
  • 9 replies
  • 2 likes
  • Account
    Subscription
    Unlimited
  • 62502 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution How can I check my home address??

I want to make a family subscription, BUT i dont know where i can find my address?

  • Casual Listener
  • I want to make a family subscription, BUT i dont know where i can find my address?
  • eljuanchosf
  • Casual Listener
  • 139431 Views
  • 20 replies
  • 5 likes
  • Subscription
  • 139431 Views
  • 20 replies
  • 5 likes

Wrong E-mail

I went to change my account back to premium and noticed the e-mail address was wrong and one that I’d never heard of. I usually use Facebook to log in and then I logged out and tried logging in with my actual e-mail and I have two accounts. I tried t...

  • Casual Listener
  • I went to change my account back to premium and noticed the e-mail address was wrong and one that I’d never heard of. I usually use Facebook to log in and then I logged out and tried logging in with ...
  • Hangie
  • Regular
  • 768 Views
  • 3 replies
  • 0 likes
  • 768 Views
  • 3 replies
  • 0 likes

Solved!! cara masukin lagu ke spotify

saya udah baca pusat bantuan/dukungan tapi gak ada keterangan: gimana cara unggah lagu ke spotify, saya butuh utk promosikan lagu-lagu band saya... minta tolong bantuannya..., trimakasih...

  • Newbie
  • saya udah baca pusat bantuan/dukungan tapi gak ada keterangan: gimana cara unggah lagu ke spotify, saya butuh utk promosikan lagu-lagu band saya...   minta tolong bantuannya..., trim...
  • Netrilis
  • Music Fan
  • 154594 Views
  • 1 replies
  • 2 likes
  • Other
  • 154594 Views
  • 1 replies
  • 2 likes

Unable to login on phone

Hey, when I attempt to login Spotify on my phone (S7 Edge) it says "Unable to login. Either the username or password is incorrect." However, when I login on my tablet it is successful as well as my laptop. I am 100% sure I am typing correctly, any he...

  • Newbie
  • Hey, when I attempt to login Spotify on my phone (S7 Edge) it says "Unable to login. Either the username or password is incorrect." However, when I login on my tablet it is successful as well as my l...
  • Hangie
  • Regular
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I accepted an invite to spotify premium family, but accepted while logged into the wrong account.

How do I switch which account its under. I was logged into the wrong account when accepting the invite and didn't notice until it was too late.

  • Newbie
  • How do I switch which account its under. I was logged into the wrong account when accepting the invite and didn't notice until it was too late.  
  • Alfredo
  • Roadie
  • 756 Views
  • 1 replies
  • 0 likes
  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist Separation and Now When I log in it's the other Artists Account

I am an artist on Spotify. Myself and another artist with the same name had our accounts joined joined by mistake by Spotify. There was an artist separation done by Spotify. Now when I log in to my account I am inside his account and see his stats et...

  • Newbie
  • I am an artist on Spotify. Myself and another artist with the same name had our accounts joined joined by mistake by Spotify. There was an artist separation done by Spotify. Now when I log in to my a...
  • Alfredo
  • Roadie
  • 785 Views
  • 1 replies
  • 0 likes
  • 785 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode issues with login

I can get onto the website no problem, but the app is insistent that, despite having no problems before my phone died from low battery, I need to turn online mode on. As far as I know, I can only access settings to turn it back on after I've actually...

  • Newbie
  • I can get onto the website no problem, but the app is insistent that, despite having no problems before my phone died from low battery, I need to turn online mode on.    As far as I know,...
  • Alfredo
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change account country or payment method

Hi - I see other posts on this topic but am unable to reply to them. Very frustrated trying to retain my Premium account within the 14 day time frame. The system seems to lock me into a catch-22. I am originally from the UK but now live in the US but...

  • Casual Listener
  • Hi - I see other posts on this topic but am unable to reply to them. Very frustrated trying to retain my Premium account within the 14 day time frame. The system seems to lock me into a catch-22.&nbs...
  • jenfuller
  • Casual Listener
  • 995 Views
  • 3 replies
  • 0 likes
  • Account
  • 995 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Shared private playlist

Hello! Is it possible to create a playlist that I can share with certain friends, but isn't visible for other friends?If so, how do I do that? Thanks!

  • Casual Listener
  • Hello!   Is it possible to create a playlist that I can share with certain friends, but isn't visible for other friends? If so, how do I do that?   Thanks!  
  • Alfredo
  • Roadie
  • 134574 Views
  • 1 replies
  • 4 likes
  • 134574 Views
  • 1 replies
  • 4 likes

Superuser Contribution Unable to login anywhere

For some reason I got logged out of my spoity account. Tried to log back in and all I keep getting is 'Login Failed' 'Either username or password is incorrect'???My username is harveyhowe and i've had an account for ages now, and for some reason it's...

  • Visitor
  • For some reason I got logged out of my spoity account. Tried to log back in and all I keep getting is 'Login Failed' 'Either username or password is incorrect'??? My username is harveyhowe and i've ...
  • Rober482
  • Newbie
  • 1184 Views
  • 5 replies
  • 0 likes
  • Account
  • 1184 Views
  • 5 replies
  • 0 likes

Superuser Contribution Impossible to change country for a Family member

Hi, we were living in Ireland for the past 7 years, last year we came back to Catalonia, and so I changed my country as Spain on my account, but my girlfriends still on as Irish account and there is no way to change it. Anyone came across something l...

  • Newbie
  • Hi, we were living in Ireland for the past 7 years, last year we came back to Catalonia, and so I changed my country as Spain on my account, but my girlfriends still on as Irish account and there is ...
  • Alfredo
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 454 Views
  • 1 replies
  • 0 likes