Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80334 Views

9 replies

2 likes

Account
Login
  • 80334 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653629 Views

13 replies

4 likes

Account
  • 653629 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734022 Views

18 replies

29 likes

  • 734022 Views
  • 18 replies
  • 29 likes

Account duplication after Facebook login ERROR

Hello, I had an account using facebook and I couldn't log in to it using facebook (after it was good for some time), so I created a new one and then connected it to facebook (After removing Spotify app from facebook) and all my songs are missing! Thi...

Newbie

Hello,   I had an account using facebook and I couldn't log in to it using facebook (after it was good for some time), so I created a new one and then connected it to facebook (After removing ...

caszriel

Composer

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution bought a card and put it on a wrong account on my ipad

this is the accountname in the ipad: 21pqjsqlcsszgzsw47atk366a , u ll see the picture is the same like the account: chobin1312 ... can u change pls the prime to chobin1312 sry ivent seen it, i dont know why ive two accounts and by the 21account it al...

Newbie

this is the accountname in the ipad: 21pqjsqlcsszgzsw47atk366a , u ll see the picture is the same like the account: chobin1312 ... can u change pls the prime to chobin1312 😕 sry ivent seen it, i don...

Jack

Roadie

500 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 500 Views
  • 1 replies
  • 0 likes

Cannot login with Facebook and lost my premium

The first issue was that I realised that I'm not a premiom anymore (android and tv both showed a free account). My premium subscription was OK trough a family premium group, the others are still premium, they checked. So I logged out (maybe it could ...

Casual Listener

The first issue was that I realised that I'm not a premiom anymore (android and tv both showed a free account). My premium subscription was OK trough a family premium group, the others are still prem...

Nninnagoho

Casual Listener

493 Views

1 replies

0 likes

Account
Premium
Subscription
  • 493 Views
  • 1 replies
  • 0 likes

Devices available - Someone else is playing music on my devices

Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all my devices and it remains the same problem, also ch...

Newbie

Since one month I have an availabled device, that I dont have any idea from where comes, and it plays music on my computer or Andriod phone. This device is on a Chrome page. I've disconnected to all ...

IguanaSetup

Community Legend

1805 Views

1 replies

1 likes

  • 1805 Views
  • 1 replies
  • 1 likes

Separate accounts

I have a separate account not linked to an email, and I can't log in because I just switched phones. How can I recover the account or cancel the premium I pay on that account?

Newbie

I have a separate account not linked to an email, and I can't log in because I just switched phones. How can I recover the account or cancel the premium I pay on that account?

phan_times

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dispositivos Offline

Tengo dos S8 con mi cuenta de Spotify y siempre uno se borra todo lo descargado y son como 1.500 canciones y estoy cansado de Descargar cada momento y en mi cuenta ya borre los dispositvos pero ni asi solo tengo dos y el maximo son tres.

Newbie

Tengo dos S8 con mi cuenta de Spotify y siempre uno se borra todo lo descargado y son como 1.500 canciones y estoy cansado de Descargar cada momento y en mi cuenta ya borre los dispositvos pero ni as...

Jemi

Spotify Legend

11368 Views

1 replies

0 likes

Premium
  • 11368 Views
  • 1 replies
  • 0 likes

Following another Spotify user but can't see some of her playlist

Hi! I'm following another Spotify user but noticed that I can't see all her playlist. I tried the search function to look for the playlist but I was not able to find it. Can you help?

Newbie

Hi! I'm following another Spotify user but noticed that I can't see all her playlist. I tried the search function to look for the playlist but I was not able to find it. Can you help?

divall

Roadie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Can't get somebody to stop logging into my account. Who can help me?

Somebody was using my account, and turned my Student + Hulu into a family account. I just switched it back, but I'm still going to get charged triple what I should. Also, another phone is using my account still, even after I changed my Facebook passw...

Casual Listener

Somebody was using my account, and turned my Student + Hulu into a family account. I just switched it back, but I'm still going to get charged triple what I should.    Also, another phone...

cjbeats

Regular

801 Views

3 replies

0 likes

  • 801 Views
  • 3 replies
  • 0 likes

PS4 login not working

I have been trying to log on to Spotify on my PS4, but it did not take my log-in. After a long time i found out that i needed to use another username and password, so i tryed that and it worked - but not at all either. It accepts my log-in, but it ju...

Visitor

I have been trying to log on to Spotify on my PS4, but it did not take my log-in. After a long time i found out that i needed to use another username and password, so i tryed that and it worked - but...

user-removed

Not applicable

844 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 844 Views
  • 2 replies
  • 0 likes

Problemas al iniciar sesion en celular con Facebook

Hola, mi problema es el siguiente. No puedo iniciar sesion en el celular , lo hago normalmente con facebook pero me salta un error. Recientemente borre la app y la volvi a instalar, aclaro que me paso lo mismo iniciando sesion desde la pagina web en ...

Newbie

Hola, mi problema es el siguiente. No puedo iniciar sesion en el celular , lo hago normalmente con facebook pero me salta un error. Recientemente borre la app y la volvi a instalar, aclaro que me pas...

1499 Views

0 replies

6 likes

  • 1499 Views
  • 0 replies
  • 6 likes

Another person is using my account

Hello, I was listening to some music today and it suddenly stopped. I had a look at Spotify and it said, that someone else is listening with another device (a phone that I don't have). I usually log in with Facebook so I changed my Facebook password ...

Casual Listener

Hello,   I was listening to some music today and it suddenly stopped. I had a look at Spotify and it said, that someone else is listening with another device (a phone that I don't have). &nbs...

uknowumoe

Casual Listener

617 Views

2 replies

0 likes

Account
  • 617 Views
  • 2 replies
  • 0 likes

Wierd

I HAD spotify family premium. I have been signed out of everything. now I cant sign back in... I reset my password, and NOW my family premium is gone. My account is screwy. Please help.

Visitor

I HAD spotify family premium.  I have been signed out of everything.  now I cant sign back in... I reset my password, and NOW my family premium is gone.   My account is screwy. ...

TheBrickSlayer

Roadie

1565 Views

1 replies

0 likes

  • 1565 Views
  • 1 replies
  • 0 likes

Change username

I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app. Its crazy!! I don’t understand how it can just change! I picked this as my gif...

Newbie

I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app.  Its crazy!! I don’t ...

omilso

Newbie

806 Views

1 replies

1 likes

Other
Subscription
  • 806 Views
  • 1 replies
  • 1 likes

join acounts

Hey guy I have a problem this is my personal acount but also have a rap channel and wanted to join the acounts but I dont have access to and I thought that I did it but it is not working. Please help me I would greatly appricate it

Casual Listener

Hey guy I have a problem this is my personal acount but also have a rap channel and wanted to join the acounts but I dont have access to and I thought that I did it but it is not working. Please...

Billy-J

Spotify Star

858 Views

1 replies

0 likes

  • 858 Views
  • 1 replies
  • 0 likes

I can't login in Spotify for windows

Hi, help! Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playlists and musics. The are ways for solve this? Tks

Newbie

Hi, help!   Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playl...

Tcrumel

Casual Listener

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not change my country

I have tried to get the Premium subs but when I try to enter the credit card it sayd that does not correspond to my current country, ok So I go to my account and try to edit the info, but i'm unable to change the country, there's just no other option...

Newbie

I have tried to get the Premium subs but when I try to enter the credit card it sayd that does not correspond to my current country, ok So I go to my account and try to edit the info, but i'm unable ...

Jack

Roadie

657 Views

1 replies

0 likes

country
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Courtesy Pay Fee

I was charged a $28 coutresy pay fee on top of my usual payment on the 7th of Feb 2018 and I dont understand why. I would appreciate a reimbursement of my $28 and an explaination as to why it was taken in the first place.

Newbie

I was charged a $28 coutresy pay fee on top of my usual payment on the 7th of Feb 2018 and I dont understand why. I would appreciate a reimbursement of my $28 and an explaination as to why it was tak...

Zan2

Casual Listener

4042 Views

3 replies

0 likes

  • 4042 Views
  • 3 replies
  • 0 likes

virer moi ce facebook

suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???

Newbie

suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???

TheBrickSlayer

Roadie

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems logging in

I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging in option)I can't remember my password so I go to ...

Newbie

I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging...

Jemi

Spotify Legend

495 Views

1 replies

1 likes

  • 495 Views
  • 1 replies
  • 1 likes

Superuser Contribution App se queda colgado Android 7.0

Desde hace 1 semana no consigo acceder al app. Lo he reinstalado un par de veces y hasta borrar datos del app, pero al instalar y facilitar datos login me abre la pagina de inicio del app (en vacio) y se queda colgado. La version web funciona sin pro...

Casual Listener

Desde hace 1 semana no consigo acceder al app. Lo he reinstalado un par de veces y hasta borrar datos del app, pero al instalar y facilitar datos login me abre la pagina de inicio del app (en vacio) ...

Jemi

Spotify Legend

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes