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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421503 Views
  • 965 replies
  • 108 likes
  • Account
  • 421503 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186522 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186522 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103473 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103473 Views
  • 69 replies
  • 10 likes

Website error

Hi, when I wanted to change my password for my Spotify account, I noticed that there was a problem on the French Spotify website: https://accounts.spotify.com/fr/password-reset?flow_ctx=c5850094-a1ad-4116-8b64-bd1f5095d0e3%3A1689029281 Indeed, I noti...

  • Newbie
  • Hi, when I wanted to change my password for my Spotify account, I noticed that there was a problem on the French Spotify website:  https://accounts.spotify.com/fr/password-reset?flow_ctx=c58500...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

I forgot username and password

I have a problem that I can't remember which email and password I registered with, so I can't delete the premium package either. What to do??

  • Visitor
  • I have a problem that I can't remember which email and password I registered with, so I can't delete the premium package either. What to do??
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo agregar a amigos a mi plan familiar, porque no pueden verificar la dirección

PlanPremium FamiliarpaísGuatemalaDispositivoSamsungMi pregunta o problemaNo puedo agregar a mis amigos y familiares a mi plan familiar, porque no pueden verificar la dirección, he configurado la dirección pero les sigue apareciendo que la dirección n...

  • Visitor
  • Plan Premium Familiar país Guatemala Dispositivo Samsung Mi pregunta o problema No puedo agregar a mis amigos y familiares a mi plan familiar, porque no pueden verificar la dirección, he confi...
  • Dian
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 159 Views
  • 1 replies
  • 0 likes

Why can't I login after uninstalling the app?

I have changed my password to my account and it says I am logged in. I use my email with my new password and a notification saying "Try Harder" pops up. I tap the try harder option and the same notification keeps popping up. I press dismiss and retur...

  • Visitor
  • I have changed my password to my account and it says I am logged in. I use my email with my new password and a notification saying "Try Harder" pops up. I tap the try harder option and the same notif...
  • Maxim
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Change the email for a family member

I have a family plan, my daughters email has changed. How do I update it?

  • Visitor
  • I have a family plan, my daughters email has changed. How do I update it?
  • AdamDam
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Brand new card, Never been a subscriber, yet still being charged.

Card, never been a Subscriber, yet still being charged. I have created a Spotify account back in 2014. Never used it. But TWICE now I had to cnacel my debit card on account of fraudulent chrges from Spotify. I dont have a second account. How could I ...

  • Newbie
  • Card, never been a Subscriber, yet still being charged.   I have created a Spotify account back in 2014. Never used it. But TWICE now I had to cnacel my debit card on account of fraudulent chr...
  • bigjonb1970
  • Visitor
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to login through Google

PlanPremiumCountryItalyOperating SystemAndroidMy Question or IssueI got a spotify premium account about 1 week ago. Since yesterday (the 7th) I cannot access my account anymore. I was logging in through Google account. It just keeps telling me "OOps ...

  • Newbie
  • Plan Premium Country Italy Operating System Android My Question or Issue I got a spotify premium account about 1 week ago. Since yesterday (the 7th) I cannot access my account anymore. I was l...
  • Alex
  • Spotify Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 530 Views
  • 1 replies
  • 0 likes

Not updating renewed premium. Can’t pass the “downgrade” sign

PlanFree/PremiumCountryUsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Previous payment was declined so I updated and renewed. All updated except when logging in...

  • Visitor
  • Plan Free/Premium Country Us Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Playlist randomly disappeared from acct

PlanFree/PremiumCountryUSADeviceiPhone 14 PlusOperating SystemiOS 16.5 My Question or Issue My daughter's playlist randomly disappeared from her acct. She did not delete or remove the Playlist. This happened after resetting her password via the Spoti...

  • Visitor
  •   Plan Free/Premium Country USA Device iPhone 14 Plus Operating System iOS 16.5   My Question or Issue   My daughter's playlist randomly disappeared from her acct. She did ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Other
  • 113 Views
  • 1 replies
  • 0 likes

My partner unable to verify address for duo plan

My partner unable to verify address for duo plan. Each time she enters address it is stating wrong address

  • Visitor
  • My partner unable to verify address for duo plan. Each time she enters address it is stating wrong address
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

The current plan is shown as Spotify Free but I am in a Premium Family Plan

How do I change the current plan to show it as a family plan. I have tried uninstalling / re installing the app and clearing the cache without success

  • Newbie
  • How do I change the current plan to show it as a family plan. I have tried uninstalling / re installing the app and clearing the cache without success
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Family Plan

I upgrades my plan to family plan. I added all 3 of my family members. 2 have no adds and 1 still has adds. We have tried taking him off and re-accepting the invitation. Does not seem to be working. What can I do?Thanks!!

  • Visitor
  • I upgrades my plan to family plan.  I added all 3 of my family members.  2 have no adds and 1 still has adds.  We have tried taking him off and re-accepting the invitation.  Does ...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution ‘There was a problem’

When trying to switch to a duo account form a family plan it just says there was an issue try again and nothing works. What am i supposed to do? I confirmed it’s the correct address.

  • Visitor
  • When trying to switch to a duo account form a family plan it just says there was an issue try again and nothing works. What am i supposed to do? I confirmed it’s the correct address.
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

music

I want to know how do i copy my url to put on my youtube channel? if someone knows let me know.

  • Visitor
  • I want to know how do i copy my url to put on my youtube channel? if someone knows let me know.
  • Billy-J
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Free
  • 108 Views
  • 1 replies
  • 0 likes

I don't have an actual login password for whatever reason or logged in w fb

I've been dealing with this problem for quite a while where I don't have a facebook account connected, signed up via gmail but for whatever reason, my account has no username and the password always has to be changed for whenever I log in, for some r...

  • Visitor
  • I've been dealing with this problem for quite a while where I don't have a facebook account connected, signed up via gmail but for whatever reason, my account has no username and the password always ...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my country but the language of my settings and the payment options still remain the spain

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was in spain for a few months on Erasmus, and I upgraded to premium individual while there....

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was i...
  • Eni
  • Moderator
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 2 replies
  • 0 likes

Deleted account from 3 years ago still visible

I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active playlists. I tried logging in but it won't let me ev...

  • Newbie
  • I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active p...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

I cannot change payment method from Ireland to Australia

I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not eligible for that plan. Here are some other ways to get...

  • Visitor
  • I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not elig...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Duo

PlanIndividual PremiumCountryCanadaDeviceGalaxy S20's & SONOSOperating System My Question or IssueFirst off sorry if this has already been covered, it's a difficult question subject to ask and I've tried many versions in the search with no luck. Curr...

  • Visitor
  • Plan Individual Premium Country Canada Device Galaxy S20's & SONOS Operating System   My Question or Issue First off sorry if this has already been covered, it's a difficult questio...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Email on Premium Account Disabled

PlanFree/PremiumCountryUnited States, AZMy Question or IssueI have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access my premium account anywhere else, but on my phone. Can someone, prefe...

  • Newbie
  •   Plan Free/Premium Country United States, AZ My Question or Issue I have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access ...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes