Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83279 Views

29 replies

0 likes

  • 83279 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104239 Views

10 replies

3 likes

Account
Login
  • 104239 Views
  • 10 replies
  • 3 likes

Solved!! HOW CAN I LINK MY ARTIST PROFILES ?

Every time my music is released, spotify create a new profile, now i have 3 artist profiles ,how can i link all my music in only one profile???

Casual Listener

Every time my music is released, spotify create a new profile, now i have 3 artist profiles ,how can i link all my music in only one profile???

Maxim

Spotify Star

12567 Views

6 replies

0 likes

  • 12567 Views
  • 6 replies
  • 0 likes

My music is uploading with wrong artist name

I'm recently releasing an album called "How Beautiful - Summer Soul (feat. TAEK) through DistroKid and came across an issue. My featuring artist name is TAEK (all caps) but DistroKid uploaded it as Taek. I tried to re-upload the album with all caps i...

Visitor

I'm recently releasing an album called "How Beautiful - Summer Soul (feat. TAEK) through DistroKid and came across an issue. My featuring artist name is TAEK (all caps) but DistroKid uploaded it as T...

Maxim

Spotify Star

4218 Views

2 replies

0 likes

Other
  • 4218 Views
  • 2 replies
  • 0 likes

Solved!! I cannot change my country for paying for premium

Hello,I am currently residing in Turkey. I was trying to subsribe to premium and I am using my dad's credit card who is currently in Oman and his credit card is from there. When I am trying to pay, I am getting an error message that I cannot pay usin...

Newbie

Hello, I am currently residing in Turkey. I was trying to subsribe to premium and I am using my dad's credit card who is currently in Oman and his credit card is from there. When I am trying to pa...

Maxim

Spotify Star

1563 Views

1 replies

0 likes

  • 1563 Views
  • 1 replies
  • 0 likes

High school student charged for student discount

Hi. I didnt know that the student discount wasnt applicable for high school students. So I went and put my bank information for the premium student discount and i got charged for it. How do i get my money back? Pls reply asap.

Newbie

Hi. I didnt know that the student discount wasnt applicable for high school students. So I went and put my bank information for the premium student discount and i got charged for it. How do i get my ...

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to unlink facebook account and add an email account instaed

I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.

Visitor

I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.  

Alfredo

Roadie

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country or billing information

I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (with the new country zip code). I have a premium ac...

Newbie

I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (...

Alfredo

Roadie

472 Views

1 replies

0 likes

Account
Premium
Subscription
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find confirmation email and says I'm not premium

I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.

Newbie

I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.

Alfredo

Roadie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem when log in

Please help me, i want to log in but failed. Is not because incorrect email or password, when i want to log in, it just can't be processed. And didn't say incorrect email or password. What can i do?

Newbie

Please help me, i want to log in but failed. Is not because incorrect email or password, when i want to log in, it just can't be processed. And didn't say incorrect email or password. What can i do?&...

Alfredo

Roadie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot re-join family subscription after being kicked out for not verifying email address

1. I have been used Spotify for a long time using Facebook login2. Recently accepted an invitation to a family premium3. Somehow Spotify emailed me at my Facebook account's email to verify email (Hello? Im a long time user), and it went to junk mail4...

Newbie

1. I have been used Spotify for a long time using Facebook login 2. Recently accepted an invitation to a family premium 3. Somehow Spotify emailed me at my Facebook account's email to verify email ...

Alfredo

Roadie

939 Views

1 replies

0 likes

Premium
  • 939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Multiple Speakers/Devices

its like someone else is using my account. i have logged out from every device but sometimes when im lisetening to music another device pops up (web player (Chrome)) and starts playing **bleep**ty music, or changeing song on my playlist. does anyone ...

Newbie

its like someone else is using my account. i have logged out from every device but sometimes when im lisetening to music another device pops up (web player (Chrome)) and starts playing **bleep**ty mu...

Alfredo

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with login

Can't login to my facebook registered account from android app (Unable to login. Either the Username or Password is incorrect.). I reset the password twice. With desktop app it works fine. Also i register a new account from android app and it works. ...

Newbie

Can't login to my facebook registered account from android app (Unable to login. Either the Username or Password is incorrect.). I reset the password twice. With desktop app it works fine. Also i reg...

Alfredo

Roadie

395 Views

1 replies

0 likes

Account
Free
Login
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant cange my coutry to Israel from Israel

Hi, I am trying to change my country to Israel, I am currently on Israel and the account is stuck on USA.I read some topics but non helped, when I enter this site: https://www.maxmind.com/en/locate-my-ip-addressIt tells me that I'm in Israel, Incogni...

Newbie

Hi,   I am trying to change my country to Israel, I am currently on Israel and the account is stuck on USA. I read some topics but non helped, when I enter this site: https://www.maxmind...

Alfredo

Roadie

433 Views

1 replies

0 likes

Account
Login
  • 433 Views
  • 1 replies
  • 0 likes

Stuck in a loop when trying to change Country

I'm moving to Brazil and I want to start using my Brazilian credit card. If I go to the regular settings the drop-down list for countries is grayed out. If I go to manage subscription I can't change the card or remove it. I even went back to Spotify ...

Newbie

I'm moving to Brazil and I want to start using my Brazilian credit card. If I go to the regular settings the drop-down list for countries is grayed out. If I go to manage subscription I can't change ...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Solved!! 3 maximum devices nonsense

I've downloaded few album to be able listening offline but when i open spotify apps suddently there's saying i've reached maximum devices or whatever, and all the album gone **bleep** Nd it happened twice, that's wasting my internet data. I just upda...

Casual Listener

I've downloaded few album to be able listening offline but when i open spotify apps suddently there's saying i've reached maximum devices or whatever, and all the album gone **bleep** Nd it happened ...

rozsnyaizsofia

Regular

6575 Views

4 replies

2 likes

Premium
  • 6575 Views
  • 4 replies
  • 2 likes

Cant Change Country - Payment Details and Location

Hi there, I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account I used to set it up doesnt have the correct funds and the Account went back to the Free version. I now cant chang...

Casual Listener

Hi there,   I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account  I used to set it up doesnt have the correc...

NerdyBiker

Casual Listener

776 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 776 Views
  • 4 replies
  • 0 likes

Passwort vergessen, Benutzername wird nicht erkannt, E-Mail passt nicht

Hi zusammen! Ich kann mich nicht mehr mit meinem Premium-Account anmelden.Ich habe mein Passwort vergessen und wollte es zuruecksetzen.Da ich nicht wusste mit welcher E-Mail Adresse ich angemeldet war, habe ich den Benutzenamen eingegeben. Dieser wir...

Newbie

Hi zusammen!   Ich kann mich nicht mehr mit meinem Premium-Account anmelden. Ich habe mein Passwort vergessen und wollte es zuruecksetzen. Da ich nicht wusste mit welcher E-Mail Adresse ich ...

1344 Views

0 replies

1 likes

  • 1344 Views
  • 0 replies
  • 1 likes

spotify looks updated and is acting funny

I recently deleted my old spotify account and made a new one because I wanted to change my name (they were both free, not premium). Ever since I've made my new one the whole look is different. There are only three menu bars at the bottom that say 'yo...

Newbie

I recently deleted my old spotify account and made a new one because I wanted to change my name (they were both free, not premium). Ever since I've made my new one the whole look is different. There ...

Maxim

Spotify Star

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

How to add my name in my account

I have an old account wich only shows my username. However, I want to add my name and surname in my account. My account is free. Nowadays, when creating a new account, I know you can personalize it by creating a profile name. Question: I can only cho...

Visitor

I have an old account wich only shows my username. However, I want to add my name and surname in my account. My account is free. Nowadays, when creating a new account, I know you can p...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Premium account, forget the email and password

(I'm writing with my second account). i made a new spotify account the username is "wf3i7qth9iztx7bqf3nf80zd9" and i connect the credit card to get the 30 days trial premium. The problem is that i forgot the email and the password, probably during th...

Casual Listener

(I'm writing with my second account). i made a new spotify account the username is "wf3i7qth9iztx7bqf3nf80zd9" and i connect the credit card to get the 30 days trial premium. The problem is that i fo...

beachdevo25

Music Fan

1991 Views

3 replies

0 likes

  • 1991 Views
  • 3 replies
  • 0 likes

Solved!! How to reset family account and restart with a new adress

Hiİ do believe spotify family management tool is very very poor andnot user friendlyI invited my family members paying fee / month. While doing that, i must do a letter mistake regarding our adress. Later i cannot see it, i cannot change it and my da...

Casual Listener

Hi İ do believe spotify family management tool is very very poor andnot user friendly I invited my family members paying fee / month. While doing that, i must do a letter mistake regarding our adre...

Angelo1302

Newbie

2445 Views

5 replies

0 likes

  • 2445 Views
  • 5 replies
  • 0 likes