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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88444 Views

9 replies

2 likes

Account
Login
  • 88444 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747340 Views

13 replies

4 likes

Account
  • 747340 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757145 Views

18 replies

29 likes

  • 757145 Views
  • 18 replies
  • 29 likes

Tried 2 different credit cards, Can't pay!

I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 times with his complete name and with his name in c...

Regular

I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 ...

ianhfx

Regular

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I don’t have Behind the Lyrics

Hi, I’ve the latest version of Spotify on my IPhone7 and I’ve also a Premium Account, but I’ve not Behind the lyrics on my Spotify. I searched also in the settings and I don’t have the setting of Behind the Lyrics. I tried to reinstall the app, but n...

Casual Listener

Hi, I’ve the latest version of Spotify on my IPhone7 and I’ve also a Premium Account, but I’ve not Behind the lyrics on my Spotify. I searched also in the settings and I don’t have the setting of Beh...

sophiaabonellos

Newbie

2939 Views

4 replies

0 likes

  • 2939 Views
  • 4 replies
  • 0 likes

Premium account lost

So i´m paying a spotify premium account but i dont remember the user name and the password, so i cant use itPLS HELP

Newbie

So i´m paying a spotify premium account but i dont remember the user name and the password, so i cant use it PLS HELP

kejt_

Community Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Says I'm abroad

I set up spotify, then we t to Mexico, used it, came back, and my account says I'm still abroad, and all emails are in Spanish

Newbie

I set up spotify, then we t to Mexico, used it, came back, and my account says I'm still abroad, and all emails are in Spanish

Nightslash360

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

sign out everywhere does not work - what to do?

Someone is using my spotify account. i tried the option "sign out everywhere" several times and also changed my password. unfortunately nothing helped. what can i do about it?

Casual Listener

Someone is using my spotify account. i tried the option "sign out everywhere" several times and also changed my password. unfortunately nothing helped. what can i do about it? 

Jari4058

Casual Listener

518 Views

1 replies

0 likes

Account
Login
Security
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution add family members

Hi I'm trying to add family members to my account but even though I have added their email and checked that they are correct. They are not receiving the email to upgrade their account. I have tried to resend and it doesn't work either. sending normal...

Newbie

Hi I'm trying to add family members to my account but even though I have added their email and checked that they are correct. They are not receiving the email to upgrade their account. I have tried t...

Melody

Spotify

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Community email address is wrong

Hi,today I got an email from this Spotify community forum on an old email address.This email was changed quite some time ago. How is it possible that I still receive on the old address, and how can I change that?Reason that I need to change that, is ...

Newbie

Hi, today I got an email from this Spotify community forum on an old email address. This email was changed quite some time ago. How is it possible that I still receive on the old address, and how c...

514 Views

0 replies

1 likes

Account
  • 514 Views
  • 0 replies
  • 1 likes

Superuser Contribution You can edit your email address, gender, and birthday on your Facebook account page.

It says I can edit my email address, gender, and birthday on my Facebook account page, but I did and that was like 9 days ago and it still hasent changed on the spotify account page?

Newbie

It says I can edit my email address, gender, and birthday on my Facebook account page, but I did and that was like 9 days ago and it still hasent changed on the spotify account page?

Jemi

Spotify Legend

874 Views

1 replies

0 likes

  • 874 Views
  • 1 replies
  • 0 likes

Can't log into account, can't reset password

Title says it all. Android app randomly logged out even though I had signed in within the last week. What is with this **bleep**ty app? I forgot my password, won't let me reset my account password which is on the family plan.

Newbie

Title says it all. Android app randomly logged out even though I had signed in within the last week.   What is with this **bleep**ty app? I forgot my password, won't let me reset my account pa...

Luke

Community Legend

463 Views

1 replies

0 likes

Login
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where do I wright the "Family password"

Where do I wright the password I got for Family to upgrade my kids Spotify accounts?

Casual Listener

Where do I wright the password I got for Family to upgrade my kids Spotify accounts?

Julian

Moderator

517 Views

1 replies

0 likes

Other
  • 517 Views
  • 1 replies
  • 0 likes

Random Music

Randomly skips to the artist “Zae Dae” and will skip during a playlist. Also says I’m connected to web chrome. It has gotten to the point where I can’t even listen to music. The zae dae album covers look like they were made with Microsoft Word. I’m a...

Newbie

Randomly skips to the artist “Zae Dae” and will skip during a playlist. Also says I’m connected to web chrome. It has gotten to the point where I can’t even listen to music. The zae dae album covers ...

Kizums101

Newbie

495 Views

2 replies

1 likes

  • 495 Views
  • 2 replies
  • 1 likes

Can't connect to the account (Android)

Hi,I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out. The problem is, I would like to cancel my subscript...

Casual Listener

Hi, I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out...

Jose_M

Spotify Star

429 Views

1 replies

1 likes

Account
Login
Premium
Subscription
  • 429 Views
  • 1 replies
  • 1 likes

dead post

This issue is resolved but I can’t delete my post. 

Newbie

This issue is resolved but I can’t delete my post. 

alyjewell

Regular

430 Views

1 replies

0 likes

Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Premium Account Missing

Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years with no issue. Not only was my Premium deleted but A...

Visitor

Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years w...

user-removed

Not applicable

888 Views

2 replies

0 likes

  • 888 Views
  • 2 replies
  • 0 likes

Waiting new bank card

My bank card was stolen, so my spotify was not payed cause I locked my card. New card is on way, but they want me to pay/update my payment details or they will cancel my account, but I don t have them yet as I m waiting for new card to arrive.. What ...

Newbie

My bank card was stolen, so my spotify was not payed cause I locked my card. New card is on way, but they want me to pay/update my payment details or they will cancel my account, but I don t have the...

Maxim

Spotify Star

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

Solved!! My band's name in all capital letters

Hi folks, I am kinda "desperately" looking for a recent answer to that question : knowing that my music is on Spotify via CD Baby (that doesn't allow to have your name in all caps), is there a way for me to change my name for all caps, on Spotify? It...

Casual Listener

Hi folks,   I am kinda "desperately" looking for a recent answer to that question : knowing that my music is on Spotify via CD Baby (that doesn't allow to have your name in all caps), is there...

YannickCremer

Casual Listener

8045 Views

2 replies

0 likes

  • 8045 Views
  • 2 replies
  • 0 likes

Solved!! Problems logging in with facebook

Hi, there is a problem with my account, when I try to log in with my facebook an error message shows up saying that an error ocurred when accessing this app.Someone help me please!

Casual Listener

Hi, there is a problem with my account, when I try to log in with my facebook an error message shows up saying that an error ocurred when accessing this app. Someone help me please!

hans-jürgen

Roadie

2907 Views

4 replies

0 likes

Account
Login
  • 2907 Views
  • 4 replies
  • 0 likes

Solved!! Help please

My card is azerbaijan card and it doesnt work for spotify can anyone apply 60 day free premium for valentines day if i give account to him please really need it.Thanks

Casual Listener

My card is azerbaijan card and it doesnt work for spotify can anyone apply 60 day free premium for valentines day if i give account to him please really need it. Thanks

MattSuda

Spotify Star

685 Views

2 replies

0 likes

Account
  • 685 Views
  • 2 replies
  • 0 likes

Solved!! I cant get premium

Hey , i am from Azerbaijan.Spotify Isnt active in this country , i use with vpn maybe thats why i wanna get my free 60 day valentines day premium but after i apply with paypal , it stucks at empty page only shows spotify bar on top of the site , noth...

Casual Listener

Hey , i am from Azerbaijan.Spotify Isnt active in this country , i use with vpn maybe thats why i wanna get my free 60 day valentines day premium but after i apply with paypal , it stucks at empty pa...

MattSuda

Spotify Star

860 Views

3 replies

0 likes

  • 860 Views
  • 3 replies
  • 0 likes