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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83603 Views

29 replies

0 likes

  • 83603 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104837 Views

10 replies

3 likes

Account
Login
  • 104837 Views
  • 10 replies
  • 3 likes

Superuser Contribution Shutting down the link to facebook

I had a free spotify account connected to facebook and not my email. Then i got full access using my email and i cant connect to my Facebook because my old free account is. I want to shut down the old free account so i can connect my new one to faceb...

Newbie

I had a free spotify account connected to facebook and not my email. Then i got full access using my email and i cant connect to my Facebook because my old free account is. I want to shut down the ol...

Alfredo

Roadie

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't access account

I was forced to get a new email address. Now, due to change of email address, I can't recall password and have no way to get it sent to me. Any help would be appreciated.

Newbie

I was forced to get a new email address.  Now, due to change of email address, I can't recall password and have no way to get it sent to me.  Any help would be appreciated.

Alfredo

Roadie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Re: Songs not playing...

I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen to saved songs if i dont renew my subscribtion ..

Newbie

I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen  to saved songs if i dont renew my subscribtion .. 

rossi1911

Community Legend

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login issue

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premium account so that I can start a new one on another...

Newbie

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premi...

Alfredo

Roadie

427 Views

1 replies

0 likes

Account
Premium
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in with FB, but cannot change password

I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with the an email, but the email that i used for spotify...

Newbie

I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with ...

Alfredo

Roadie

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I have been unable to log into my Spotify account for the last 2 weeks. I'm able to log onto the website and into my account but it won't allow me to open the app.EVERY TIME I try to log in it says "update password" then sends me a crazy numeric pass...

Casual Listener

I have been unable to log into my Spotify account for the last 2 weeks. I'm able to log onto the website and into my account but it won't allow me to open the app. EVERY TIME I try to log in it says...

Alfredo

Roadie

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In Problem

I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me incorrect password or username. Which obviously is...

Newbie

I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me...

Alfredo

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into android app

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Casual Listener

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Alfredo

Roadie

441 Views

1 replies

0 likes

Account
Login
  • 441 Views
  • 1 replies
  • 0 likes

register zip code

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am registered by facebook and only appears in edit your ac...

Newbie

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am regi...

414 Views

0 replies

0 likes

Account
  • 414 Views
  • 0 replies
  • 0 likes

Hacked by PS4 User?

Hey Guys,I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed my password and chose disconnect from all devices, but...

Newbie

Hey Guys, I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed m...

hacked

Newbie

3261 Views

4 replies

0 likes

  • 3261 Views
  • 4 replies
  • 0 likes

Premium

I paid premium but still free. Please help me

Casual Listener

I paid premium but still free. Please help me

im_tired2000

Casual Listener

637 Views

1 replies

0 likes

Premium
  • 637 Views
  • 1 replies
  • 0 likes

premium account hacked

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account that IS NOT my email. I need this fixed ASAP I’m fr...

Casual Listener

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account ...

ahardo

Casual Listener

574 Views

2 replies

0 likes

Account
  • 574 Views
  • 2 replies
  • 0 likes

Facebook e spotify

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. Oggi ho deciso di creare un account per attivare pr...

Visitor

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. ...

Funblader

Newbie

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes

Switched from Premium to Family plan.

Hello,I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before my sisters asked me to purchase the family plan for us. I s...

Newbie

Hello, I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before...

phan_times

Community Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Change Email

Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on spotify. Just want to change my email address to the...

Newbie

Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on s...

hinalp13

Newbie

1044 Views

4 replies

4 likes

  • 1044 Views
  • 4 replies
  • 4 likes

bad gate way can't access my account

I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem. Can you please fix this problem and cancel my premium subscription as soon as possible?

Newbie

I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem.   Can you please fix this problem and cancel my premium subscription as soon a...

oogarcia

Newbie

2574 Views

17 replies

3 likes

  • 2574 Views
  • 17 replies
  • 3 likes

someone else is using my account

Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logged into spotify anywhere else. My spotify is connect...

Newbie

Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logge...

Maxim

Spotify Star

1766 Views

1 replies

0 likes

  • 1766 Views
  • 1 replies
  • 0 likes

How many devices can you use?

I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet?

Music Fan

  I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet? 

CzechFencer

Composer

610 Views

1 replies

0 likes

Account
  • 610 Views
  • 1 replies
  • 0 likes

How to change the artist name?

Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify?

Newbie

Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify? 

ZakPerris

Newbie

6774 Views

3 replies

1 likes

Account
  • 6774 Views
  • 3 replies
  • 1 likes