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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422307 Views
  • 965 replies
  • 108 likes
  • Account
  • 422307 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186995 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186995 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103662 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103662 Views
  • 70 replies
  • 10 likes

Solved!! Multiple accounts with same email

I have two accounts I think and can't seem to retrieve the one that has all of my playlists and whatnot. My work PC was using the correct account and my home PC apparently was using a different account but with the same email (if that's possible). So...

  • Newbie
  • I have two accounts I think and can't seem to retrieve the one that has all of my playlists and whatnot.   My work PC was using the correct account and my home PC apparently was using a diff...
  • user-removed
  • Not applicable
  • 16878 Views
  • 26 replies
  • 0 likes
  • 16878 Views
  • 26 replies
  • 0 likes

Changing Spotify premium to spotify family.

Do I have to cancel my personal account or if I upgrade to Family it will change automatically.? Thank you

  • Newbie
  • Do I have to cancel my personal account or if I upgrade to Family it will change automatically.?   Thank you
  • geoffers49
  • Newbie
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

Can't login

Everytime I try to login I get an error message saying "Login failed - You can only use Spotify abroad for 14 days." I'm from the US, I currently live in the US, and my account is set for US. How do I fix this?

  • Casual Listener
  • Everytime I try to login I get an error message saying "Login failed - You can only use Spotify abroad for 14 days." I'm from the US, I currently live in the US, and my account is set for US. How do ...
  • amirism
  • Roadie
  • 492 Views
  • 5 replies
  • 0 likes
  • 492 Views
  • 5 replies
  • 0 likes

error 408, wrong country, never prompted to give normal username

i just signed up for spotify, and i can't log in with my email address, or it tells me i am in the wrong country (despite never leaving the US, i only made this account today...). i can only log in with the long string of letters and numbers i was gi...

  • Newbie
  • i just signed up for spotify, and i can't log in with my email address, or it tells me i am in the wrong country (despite never leaving the US, i only made this account today...). i can only log in w...
  • Noah
  • Spotify Star
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Why do I HAVE to use PayPal??

Why do I HAVE to use PayPal on my account? I am trying to update my payment method and it takes me directly to the PayPal site and won't let me select another option. I woulf prefer tonpsy Spotify directly. Why do I HAVE to use PayPal? Why is this th...

  • Newbie
  • Why do I HAVE to use PayPal on my account? I am trying to update my payment method and it takes me directly to the PayPal site and won't let me select another option. I woulf prefer tonpsy Spotify di...
  • Noah
  • Spotify Star
  • 5481 Views
  • 1 replies
  • 6 likes
  • 5481 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution My Username

I made a spotify, which I did not connect to facebook, but when I try to log in with my username it says incorrect but when I log in with my email it's correct. Also my username is a whole bunch of letters and numbers on the web and app on my phone p...

  • Newbie
  • I made a spotify, which I did not connect to facebook, but when I try to log in with my username it says incorrect but when I log in with my email it's correct. Also my username is a whole bunch of l...
  • Aimee_T
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
  • 395 Views
  • 1 replies
  • 0 likes

I can't change my adress

There is no option to change my adress information on this page, and i cannot find another way to do this: https://www.spotify.com/br/account/profile/Can anyone help me?

  • Newbie
  • There is no option to change my adress information on this page, and i cannot find another way to do this: https://www.spotify.com/br/account/profile/ Can anyone help me?
  • amirism
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Random username

I made 3 times an account for my mom and every time her name got replaced for a string of random letters and numbers I tried to look it up and most posts are talking that it is because facebook but I didn't use Facebook to make the account

  • Casual Listener
  • I made 3 times  an account for my mom and every time her name got replaced  for a string of random letters and numbers I tried to look it up and most posts are talking that it is becau...
  • xeased
  • Newbie
  • 795 Views
  • 6 replies
  • 1 likes
  • 795 Views
  • 6 replies
  • 1 likes

Superuser Contribution No puedo ingresar con mi dispositivo movil

Cuando intento ingresar en el celular no me deja, sale un aviso que dice " Tu configuracion actual esta establecida en modo offline. Conectate a internet para conectarte a Spotify". No se como solucionarr esto. Si alguien sabe como ayudarme seria inc...

  • Newbie
  • Cuando intento ingresar en el celular no me deja, sale un aviso que dice " Tu configuracion actual esta establecida en modo offline. Conectate a internet para conectarte a Spotify". No se como soluci...
  • Aimee_T
  • Roadie
  • 963 Views
  • 1 replies
  • 0 likes
  • 963 Views
  • 1 replies
  • 0 likes

My account

Who do I get the support I need because Spotify have been taking £9.99 out my bank from March 2017 when I cancelled it in March

  • Newbie
  • Who do I get the support I need because Spotify have been taking £9.99 out my bank from March 2017 when I cancelled it in March 
  • phan_times
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Discover Tab not updating as much as it used to.

I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list hasn't updated itself for about one to two weeks, ...

  • Newbie
  • I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list...
  • sophiabernard
  • Casual Listener
  • 499 Views
  • 1 replies
  • 0 likes
  • Desktop
    iOS
    Mobile
    Windows
  • 499 Views
  • 1 replies
  • 0 likes

Change email with password lost

Hello all, I created severals years ago my Spotify account with an address mail closed today. when I try to change it, spotify ask me a password, and I lost this password... How can I do change my password or email? all requests has been sent to my o...

  • Casual Listener
  • Hello all,    I created severals years ago my Spotify account with an address mail closed today. when I try to change it, spotify ask me a password, and I lost this password...   H...
  • Flanstario1
  • Composer
  • 719 Views
  • 6 replies
  • 0 likes
  • Account
  • 719 Views
  • 6 replies
  • 0 likes

Deine Angaben zum Studenten-Berechtigungsnachweis sind bereits mit einem anderen Spotify Konto...

Hallo,ich habe mein unidays Konto erstellt, als ich mich mit facebook angemeldet hatte. Ich wollte aber lieber mein anderes Benutzerkonto auf Premium umstellen und lies mein Unidays Konto löschen. Als ich mich nun bei meinen anderen Konto angemeldet ...

  • Visitor
  • Hallo, ich habe mein unidays Konto erstellt, als ich mich mit facebook angemeldet hatte. Ich wollte aber lieber mein anderes Benutzerkonto auf Premium umstellen und lies mein Unidays Konto löschen. ...
  • Pi_10
  • Newbie
  • 4665 Views
  • 8 replies
  • 4 likes
  • Account
  • 4665 Views
  • 8 replies
  • 4 likes

Problemas com Login/ Login problems

Não estou conseguindo fazer o login de minha conta no app spotify no meu iphone 7. Sempre que tento logar aparece a mensagem: "Falha ao entrar. Não foi possivel encontrar a rede do Spotify (ocorreu um problema de DNS)". Como posso resolver essa situa...

  • Newbie
  • Não estou conseguindo fazer o login de minha conta no app spotify no meu iphone 7. Sempre que tento logar aparece a mensagem: "Falha ao entrar. Não foi possivel encontrar a rede do Spotify (ocorreu u...
  • MaxwellMoreira
  • Newbie
  • 3069 Views
  • 2 replies
  • 1 likes
  • 3069 Views
  • 2 replies
  • 1 likes

Spotify Family in een keer betalen.

Klopt het dat je Spotify Family ook in een keer voor één jaar kunt betalen?

  • Newbie
  • Klopt het dat je Spotify Family ook in een keer voor één jaar kunt betalen?  
  • Hubo
  • Community Legend
  • 2200 Views
  • 3 replies
  • 0 likes
  • 2200 Views
  • 3 replies
  • 0 likes

Old email

Hi I have an account which is connected to facebook, so I can log in, but I can not change my e-mail because I cannot remember my password. The e-mail which is registered to my account no longer exists, so if I try to reset my password, it gets sent ...

  • Newbie
  • Hi   I have an account which is connected to facebook, so I can log in, but I can not change my e-mail because I cannot remember my password.  The e-mail which is registered to my accoun...
  • IguanaSetup
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Account was hacked a few months ago, my suggestions are still messed up

A few months ago my account was hacked and I lost almost all of my created and followed playlists (for some reason the restore playlist option only saved three of them), and had them replaced with gibberish named playlists filled with French Nu-Disco...

  • Newbie
  • A few months ago my account was hacked and I lost almost all of my created and followed playlists (for some reason the restore playlist option only saved three of them), and had them replaced with gi...
  • IguanaSetup
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Son cannot register, just spins

My son is trying to register for the first time. He doesn't have facebook. When he tries to register from any browser or computer in our house, it just sits and spins. The "I'm not a robot" captcha will time out and he has to click the verification a...

  • Newbie
  • My son is trying to register for the first time. He doesn't have facebook. When he tries to register from any browser or computer in our house, it just sits and spins. The "I'm not a robot" captcha w...
  • lrieu
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • Account
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login while being online

Hey, the past months I had issues loggin in to my account. It only used to work when I was offline, but as soon as my device was connected to Wifi/ internet in general I was automatically logged out. When I tried to login while being online, it said ...

  • Casual Listener
  • Hey,   the past months I had issues loggin in to my account. It only used to work when I was offline, but as soon as my device was connected to Wifi/ internet in general I was automatically lo...
  • himse2
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes