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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290168 Views

529 replies

34 likes

Account
Free
  • 290168 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13654 Views

6 replies

11 likes

Security
  • 13654 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540847 Views

990 replies

114 likes

Account
  • 540847 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129632 Views

74 replies

12 likes

Account
Login
Premium
  • 129632 Views
  • 74 replies
  • 12 likes

Superuser Contribution Starbucks partner premium membership is not working

Hello! I have a free premium account through Starbucks and today Spotify started asking me to sign up for premium. It no longer allows me to play individual songs, only to shuffle. I figured my free year ran out, so I went to sign up for premium and ...

Casual Listener

Hello! I have a free premium account through Starbucks and today Spotify started asking me to sign up for premium. It no longer allows me to play individual songs, only to shuffle. I figured my free ...

brattney31

Newbie

2460 Views

5 replies

4 likes

  • 2460 Views
  • 5 replies
  • 4 likes

Account premium

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero ho fatto disconnetti e non riesco piu ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'account giusto con attivo il mio Premium! Ho provato a crearne ...

Newbie

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero  ho fatto disconnetti e non riesco piu  ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'...

336 Views

0 replies

2 likes

  • 336 Views
  • 0 replies
  • 2 likes

Getting the 60 day free trial

I decided to get the 60 day free trial after seeing ads about it. Though when i activated the free trial I only got a 30 day free trial. Why is this happening???

Casual Listener

I decided to get the 60 day free trial after seeing ads about it. Though when i activated the free trial I only got a 30 day free trial. Why is this happening???

Maxim

Spotify Star

26191 Views

5 replies

0 likes

Free
Premium
  • 26191 Views
  • 5 replies
  • 0 likes

Wrong Facebook Email Associated WIth My Account

Hi!- When I signed up, the wrong email address is linked with my account. It is not my current FB email address, but one I used a long time ago (and is no longer working). How do I fix this?

Casual Listener

Hi!- When I signed up, the wrong email address is linked with my account. It is not my current FB email address, but one I used a long time ago (and is no longer working).    How do I f...

colonelblighty

Newbie

8087 Views

14 replies

0 likes

  • 8087 Views
  • 14 replies
  • 0 likes

Says I'm "Offline" but I'm not... :(

***now it's saying I'm offline? My phone works fine. I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, nothing. I'd let my premium laps, but it's all paid up... My son logs in via the family a...

Newbie

***now it's saying I'm offline?  My phone works fine.       I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, not...

aharris19

Casual Listener

409 Views

3 replies

0 likes

Account
Premium
  • 409 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ is hacked which is unacceptable. Everything has been deleted, and I need everything back. The account is linked to a family premium subscription. Please, I’ve already emailed ...

Casual Listener

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ   is hacked which is unacceptable. Everything has been deleted, and I need everything back.  The account ...

Luke

Spotify Star

716 Views

5 replies

0 likes

Account
Premium
Security
  • 716 Views
  • 5 replies
  • 0 likes

Help for student premium registration

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee)

Newbie

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee) 

ibrahimislr

Newbie

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dubbel account?

Er is bij mij iets vreemds aan de hand. Ik ben gisteren over gegaan naar een nieuwe iPhone, en bij het inloggen op Spotify kwam ik er achter dat ik blijkbaar een dubbel account heb. Om in te loggen op mijn nieuwe iPhone checkte ik even op welk mailad...

Casual Listener

Er is bij mij iets vreemds aan de hand. Ik ben gisteren over gegaan naar een nieuwe iPhone, en bij het inloggen op Spotify kwam ik er achter dat ik blijkbaar een dubbel account heb.   Om in te...

renzeklamer

Casual Listener

3523 Views

3 replies

0 likes

  • 3523 Views
  • 3 replies
  • 0 likes

Solved!! Forgot password, wrong email

Hello,I want to change my password since I cant seem to remember it. I changed it so that my ex gf couldnt log in. This was over a year ago, but now I can only log in through Facebook. Im planning on deleting my Facebook and therefor I want to be abl...

Casual Listener

Hello, I want to change my password since I cant seem to remember it. I changed it so that my ex gf couldnt log in. This was over a year ago, but now I can only log in through Facebook. Im plannin...

Doevelaer

Casual Listener

4205 Views

3 replies

0 likes

Account
Login
Security
  • 4205 Views
  • 3 replies
  • 0 likes

i want to completely delete my spotify account

i want to delete my spotify account so i can put my current email in my new account

Newbie

i want to delete my spotify account so i can put my current email in my new account 

phan_times

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Account name string of letters and numbers

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

Newbie

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

SirensAE

Newbie

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Barred account

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using the account “breezy1410”

Visitor

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using t...

Maxim

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Commercials

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before. Any suggestions?

Newbie

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before.  Any suggestions?  

user-removed

Not applicable

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Unauthorized Artist in Library

Hi Everyone, I noticed in my Library under Various Artists an artist that I have never searched for or listened to. Goes under the name Exquisite Noise. I can't find anyway to remove this artist from my Library. Any tips? Cheers,Cliff

Regular

Hi Everyone,   I noticed in my Library under Various Artists an artist that I have never searched for or listened to. Goes under the name Exquisite Noise.   I can't find anyway to ...

cmark

Regular

1034 Views

10 replies

0 likes

Account
  • 1034 Views
  • 10 replies
  • 0 likes

Double billing

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

Newbie

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

user-removed

Not applicable

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Wrong email address and forgotton password help!

Just signed up to Spotify, i've forgotton my password and noticed that i've put the wrong email address in so can't change my password!Could admin change my email address please? have filled in a contact form, but i'm worried i won't get an email sen...

Newbie

Just signed up to Spotify, i've forgotton my password and noticed that i've put the wrong email address in so can't change my password! Could admin change my email address please? have filled in a c...

forevasmiles

Newbie

5510 Views

4 replies

0 likes

  • 5510 Views
  • 4 replies
  • 0 likes

Member removed from family plan

See, I was sharing a family plan with my sister, I had the intention to add a different card for the payment method, so I cancelled premium and when it expired I added a new payment method and got premium again. I was able to log in with Facebook and...

Newbie

See, I was sharing a family plan with my sister, I had the intention to add a different card for the payment method, so I cancelled premium and when it expired I added a new payment method and got pr...

joel2762

Music Fan

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Deactivated Facebook, cant log in

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

Newbie

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

user-removed

Not applicable

433 Views

1 replies

0 likes

Account
  • 433 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept my Credit Cards

Hi;I was family plan member until 2 days ago. But it changed to free because of insufficient balance problem. Now I would like to be premium member. But Spotify doesn't accept any of my credit cards. Do you have any idea ??

Casual Listener

Hi; I was family plan member until 2 days ago. But it changed to free because of insufficient balance problem. Now I would like to be premium member. But Spotify doesn't accept any of my credit card...

SinToy

Casual Listener

891 Views

2 replies

0 likes

Account
Premium
Subscription
  • 891 Views
  • 2 replies
  • 0 likes

Solved!! Someone else using my account.

Recently I’ve been having problems with people that I don’t know using my account. Cutting in and changing the song, creating playlist etc. When this happens I do the log out everywhere and reset my password. I sent an email to Spotify about it but n...

Casual Listener

Recently I’ve been having problems with people that I don’t know using my account.  Cutting in and changing the song, creating playlist etc.  When this happens I do the log out everywhere a...

Sitdown

Casual Listener

1178 Views

2 replies

0 likes

  • 1178 Views
  • 2 replies
  • 0 likes