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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89316 Views

9 replies

2 likes

Account
Login
  • 89316 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760718 Views

18 replies

29 likes

  • 760718 Views
  • 18 replies
  • 29 likes

Facebook account removal

My old Spotify account is linked to my Facebook account.The thing is, I want to be able to link my new account to my Facebook account, and not the old one.Is there anyway I can remove it myself, or do I ask staff?

Casual Listener

My old Spotify account is linked to my Facebook account. The thing is, I want to be able to link my new account to my Facebook account, and not the old one. Is there anyway I can remove it myself, ...

Luke

Community Legend

779 Views

3 replies

0 likes

Account
Other
  • 779 Views
  • 3 replies
  • 0 likes

Solved!! CANT GET INTO NEW ARTIST ACCOUNT

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so I can claim my account?? Side notes, is there anywa...

Casual Listener

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so ...

frenkiebronik

Newbie

9170 Views

6 replies

0 likes

Account
Other
  • 9170 Views
  • 6 replies
  • 0 likes

Account ergens anders in gebruik

Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn wachtwoord veranderd, maar hij blijft de melding ge...

Newbie

Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn ...

Hubo

Community Legend

1216 Views

1 replies

1 likes

  • 1216 Views
  • 1 replies
  • 1 likes

Someone gained access to my account and deleted all my playlists.

As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. Could i have some assistance here?

Casual Listener

As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. C...

magnusrambech

Casual Listener

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Spotify & Facebook

Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do? P.S. I'm sorry for my bad english

Casual Listener

Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do?  ...

GiuseppeF11

Casual Listener

575 Views

2 replies

0 likes

  • 575 Views
  • 2 replies
  • 0 likes

Account has changed suddenly

Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? Or is it part of a bigger Spotify-problem?

Casual Listener

Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? O...

wheijne

Casual Listener

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

How do I get my Facebook username to show on my account?

I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but it's just the name that's missing. I tried logging...

Casual Listener

I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but...

Zaekr

Casual Listener

2042 Views

4 replies

0 likes

  • 2042 Views
  • 4 replies
  • 0 likes

Solved!! Edit primary user name after upgrade to family plan

I just upgraded from Premium to the Family Plan. I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address. Silly me -- despite appearances to the contrary it was a...

Casual Listener

I just upgraded from Premium to the Family Plan.  I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address....

alexandrelemos

Newbie

3740 Views

9 replies

2 likes

Account
  • 3740 Views
  • 9 replies
  • 2 likes

Solved!! Cant Log-in /forgot username or password

Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The only thing that connects our accounts is that i am pa...

Casual Listener

Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The on...

Pavlina22

Casual Listener

1208 Views

2 replies

0 likes

  • 1208 Views
  • 2 replies
  • 0 likes

Cant log in on old version of spotify android

Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music but the moment i opened spotify and turned the music ...

Newbie

Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music bu...

nightmarez

Newbie

1849 Views

2 replies

0 likes

  • 1849 Views
  • 2 replies
  • 0 likes

Wrong information

Hi guys, I thank you for opening the service in Israel. On the app and site you offer 30 days trial with credit card. On the playing ads you promote "Use premium for 7 days no credit card required " I think you should be more professional when you la...

Newbie

Hi guys,    I thank you for opening the service in Israel.  On the app and site you offer 30 days trial with credit card.  On the playing ads you promote "Use premium for 7 da...

user-removed

Not applicable

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Cannot change my country from US

Spotify has just been made available in my country (Romania). Before I had an account already, made with a VPN. Currently, because of the VPN, my country is set to the US and I am not able to change it (the option is greyed out). I did not have any s...

Newbie

Spotify has just been made available in my country (Romania). Before I had an account already, made with a VPN. Currently, because of the VPN, my country is set to the US and I am not able to change ...

orbanbalint

Music Fan

604 Views

2 replies

0 likes

Account
Other
  • 604 Views
  • 2 replies
  • 0 likes

Changing country

When i found out that Spotify has launched in Romania, i thought to change the country settings to Romania, but for whatever reason the option is grayed out, any help would be greatly appreciated.

Visitor

When i found out that Spotify has launched in Romania, i thought to change the country settings to Romania, but for whatever reason the option is grayed out, any help would be greatly appreciated. &...

orbanbalint

Music Fan

452 Views

2 replies

0 likes

Account
  • 452 Views
  • 2 replies
  • 0 likes

Settings

Hello. Recently, Spotify was added to my country, Romania,but into my settings, my country is USA and I can't change it. Any help? EDIT: I am connected with my Facebook account and it has at country "Romania"

Newbie

Hello. Recently, Spotify was added to my country, Romania,but into my settings, my country is USA and I can't change it. Any help?    EDIT: I am connected with my Facebook account and it ...

orbanbalint

Music Fan

406 Views

1 replies

0 likes

Account
  • 406 Views
  • 1 replies
  • 0 likes

Can't change country

Hi,I've had my Spotify account for some time, back when I was in Germany. A while ago, I moved back to Romania, and now that Spotify is available here as well, I installed it and I want to get a premium subscription. However, I can't change my countr...

Newbie

Hi, I've had my Spotify account for some time, back when I was in Germany. A while ago, I moved back to Romania, and now that Spotify is available here as well, I installed it and I want to get a pr...

orbanbalint

Music Fan

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Not logging in after 3 passords

Hi guys, ive tried logging in with my email and username but it's not logging in even after 4 passwords resets I've tryed logging in using facebook but it's not logging in neither and it keeps saying "your email and password combination does not work...

Newbie

Hi guys, ive tried logging in with my email and username but it's not logging in even after 4 passwords resets I've tryed logging in using facebook but it's not logging in neither and it keeps saying...

KittenAdamas

Casual Listener

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Unknown devices showing up

Hi, hopefully someone can shed some light on this, when playing spotify I ocassionally get an unknown device (in my case iPhone de Manon) showing up and often taking over playing. I have signed out everywhere via the account settings and only signed ...

Newbie

Hi, hopefully someone can shed some light on this, when playing spotify I ocassionally get an unknown device (in my case iPhone de Manon) showing up and often taking over playing. I have signed out e...

songassistant

Composer

650 Views

1 replies

0 likes

Account
Security
  • 650 Views
  • 1 replies
  • 0 likes

Username is bunch of numbers

Hello I want to make my spotify account an artist account. My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my social media accounts Thanks Joel

Newbie

Hello  I want to make my spotify account an artist account.  My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my ...

Luke

Community Legend

549 Views

1 replies

0 likes

Account
  • 549 Views
  • 1 replies
  • 0 likes

Change Country

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow me to change my country!!! It is extremely annoying...

Newbie

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow ...

user-removed

Not applicable

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Trouble logging in

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

Newbie

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

user-removed

Not applicable

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes