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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2729 Views
  • 0 replies
  • 8 likes
  • Security
  • 2729 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454657 Views
  • 973 replies
  • 109 likes
  • Account
  • 454657 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201497 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201497 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109973 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109973 Views
  • 72 replies
  • 12 likes

My account has been hacked.

Hello,Yesterday spotify application on my phone was loged out automatically. I tried to sign in with my username and password it said "username or password incorrect" and I can sign in via facebook account. Today tried to sign in my spotify applicati...

  • Newbie
  • Hello, Yesterday spotify application on my phone was loged out automatically. I tried to sign in with my username and password it said "username or password incorrect" and I can sign in via facebook...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Why isn't Two-Factor Authentication a thing yet?

So, I had someone gain access to my account, deleted all my playlists, added new ones, and since I am in Family, added three accounts.I am well aware of the Recover Playlists function. I deleted all offending accounts, and changed passwords, but IT I...

  • Regular
  • So, I had someone gain access to my account, deleted all my playlists, added new ones, and since I am in Family, added three accounts. I am well aware of the Recover Playlists function. I deleted al...
  • Maxim
  • Spotify Star
  • 3439 Views
  • 1 replies
  • 7 likes
  • Account
    Login
    Security
  • 3439 Views
  • 1 replies
  • 7 likes

bank card

Hello !How i can cancel my bank cards information in my spotify account?

  • Newbie
  • Hello ! How i can cancel my bank cards information in my spotify account?
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Issues with Spotify in another country

Hello community of Spotify,I moved to Vietnam a few months ago and I am now having issues with my Spotify account. First of all, I can't log-in to my account on my devices because my account is set to the U.S. However, I can't change the country in m...

  • Casual Listener
  • Hello community of Spotify, I moved to Vietnam a few months ago and I am now having issues with my Spotify account. First of all, I can't log-in to my account on my devices because my account is set...
  • Maxim
  • Spotify Star
  • 652 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 652 Views
  • 3 replies
  • 0 likes

Cancelling subscription

If i cancel my subscription straight after paying the monthly payment will i lose that payment or can i keep using the premiem experience until the month is up?

  • Newbie
  • If i cancel my subscription straight after paying the monthly payment will i lose that payment or can i keep using the premiem experience until the month is up?
  • kejt_
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Login Failed

I tried to log in with Facebook (also tried logging in with username) and I get the message "Login Failed Could not establish a conneciton to the Spotify service. Make sure your network connection is working and try again. Tried it over cellular date...

  • Newbie
  • I tried to log in with Facebook (also tried logging in with username) and I get the message "Login Failed Could not establish a conneciton to the Spotify service. Make sure your network connection is...
  • Oonster100
  • Newbie
  • 537 Views
  • 1 replies
  • 0 likes
  • Account
  • 537 Views
  • 1 replies
  • 0 likes

Using Prepaid Virtual Visa/Master card for family plan

HelloI want to subscribe to family plan but I want to pay it using Prepaid Virtual Visa/Master card. Is that allowed for family plan?because the amount of the card is not high can I change the card number to a new card number? Regard,Farid

  • Newbie
  • Hello I want to subscribe to family plan but I want to pay it using Prepaid Virtual Visa/Master card. Is that allowed for family plan? because the amount of the card is not high can I change t...
  • 702 Views
  • 0 replies
  • 1 likes
  • 702 Views
  • 0 replies
  • 1 likes

Superuser Contribution no logro conectarme al plan familiar

Hola, mi familia tiene en plan familiar de spotify, me han mandado la invitacion, la acepte pero me aparece siempre como cuenta free. Que puedo hacer?

  • Newbie
  • Hola, mi familia tiene en plan familiar de spotify, me han mandado la invitacion, la acepte pero me aparece siempre como cuenta free. Que puedo hacer?
  • 1239909773
  • Newbie
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Songs not downloading

I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?

  • Casual Listener
  • I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?
  • bordercollie
  • Newbie
  • 101836 Views
  • 12 replies
  • 7 likes
  • Premium
  • 101836 Views
  • 12 replies
  • 7 likes

Someone else uses my account

Hi, the last few days someone else is using my account, i found out becuase suddenly it appeared i was listening to french hiphop haha.no problem i thought, i'll just log out everywhere and change my password.but i've allways logged in using facebook...

  • Newbie
  • Hi,   the last few days someone else is using my account, i found out becuase suddenly it appeared i was listening to french hiphop haha. no problem i thought, i'll just log out everywhere an...
  • juli151
  • Regular
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Payment failed

I tried so many times to get premium but everytime i tried i got payment failed option can u help me with that

  • Newbie
  • I tried so many times to get premium but everytime i tried i got payment failed option can u help me with that 
  • Robert_W
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Unable to log in

Hi, I was logged into my Spotify on multiple devices and went to go on Spotify this morning and was randomly signed out of all of them and I am now unbke to log back in on any device and I know for a fact my username and password are correct! I canno...

  • Newbie
  • Hi,  I was logged into my Spotify on multiple devices and went to go on Spotify this morning and was randomly signed out of all of them and I am now unbke to log back in on any device and I kno...
  • Robert_W
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Login
  • 359 Views
  • 1 replies
  • 0 likes

Recognizing Premium

Hi, I don't personally have spotify but I bought my 92 year old Dad a Google Home for Christmas. He wanted to upgrade to premium on spotify and since he is sight impaired, lives an hour away and doesn't use credit cards I went into his account on my ...

  • Newbie
  • Hi,  I don't personally have spotify but I bought my 92 year old Dad a Google Home for Christmas. He wanted to upgrade to premium on spotify and since he is sight impaired, lives an hour away an...
  • Robert_W
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

how i can delete mi acount?

i have 2 acounts, and i only use one, and i cant delete de one that i dont use. i have to deleted beacouse,i cant have spotify primium in my actual acount, because wen i acept de invitation from my mom,the primium pass to the acount that i dont use.P...

  • Newbie
  • i have 2 acounts, and i only use one, and i cant delete de one that i dont use. i have to deleted beacouse,i cant have spotify primium in my actual acount, because wen i acept de invitation from my m...
  • Robert_W
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

primary account email address and account hacked and cannot login

So someone has hacked my account and changed my email address and I can no longer login into my Premium account. I have not received any response from the email address change. There is no customer support number for help. There is no 2-factor author...

  • Newbie
  • So someone has hacked my account and changed my email address and I can no longer login into my Premium account.  I have not received any response from the email address change.  There is n...
  • Robert_W
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 213 Views
  • 1 replies
  • 0 likes

When did i join

How can i find out the date i joined spotify?

  • Newbie
  • How can i find out the date i joined spotify?
  • khanji7x1
  • Newbie
  • 1940 Views
  • 2 replies
  • 1 likes
  • 1940 Views
  • 2 replies
  • 1 likes

Spotify Family Location

If the members of my family live in different places, such as college, does that affect our ability to all play and listen to Spotify at the same time?

  • Newbie
  • If the members of my family live in different places, such as college, does that affect our ability to all play and listen to Spotify at the same time?
  • Jou25
  • Newbie
  • 1893 Views
  • 2 replies
  • 1 likes
  • Account
  • 1893 Views
  • 2 replies
  • 1 likes

HElP!!

I am being charged for a premium Spotify account, problem is I don't remember which email address it is associated with. I do not wish to keep this account and have tried for months to delete it but any email I try seems to decline, is there a way I ...

  • Newbie
  • I am being charged for a premium Spotify account, problem is I don't remember which email address it is associated with. I do not wish to keep this account and have tried for months to delete it but ...
  • kejt_
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify stuurt niks naar mijn e-mail

Als ik mijn wachtwoord wil resetten krijg ik geen mail.Ik kreeg ook geen mail over het premiumpakket bevestiging, ookal had ik wel al betaald. Wat kan ik nu doen?

  • Newbie
  • Als ik mijn wachtwoord wil resetten krijg ik geen mail. Ik kreeg ook geen mail over het premiumpakket bevestiging, ookal had ik wel al betaald. Wat kan ik nu doen?
  • JosJansen1955
  • Newbie
  • 3122 Views
  • 3 replies
  • 0 likes
  • Account
  • 3122 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Spotify skipping songs on phone won´t work

I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song i want to listen to and downloading offline but I c...

  • Newbie
  • I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song ...
  • Carter18
  • Newbie
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes