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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421933 Views
  • 965 replies
  • 108 likes
  • Account
  • 421933 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186745 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186745 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103541 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103541 Views
  • 69 replies
  • 10 likes

Account shared with random stranger

I have an issue where my account appears to be shared with a stranger from the other side of the world. Each time I log into my spotify it says X is playing on his device etc etc. We play device ping pong for a while before one of us eventually gives...

  • Casual Listener
  • I have an issue where my account appears to be shared with a stranger from the other side of the world. Each time I log into my spotify it says X is playing on his device etc etc. We play device ping...
  • cancaann
  • Newbie
  • 3094 Views
  • 13 replies
  • 2 likes
  • Account
    Premium
    Security
  • 3094 Views
  • 13 replies
  • 2 likes

Track that hasn't been selected interrupting the current song playing

When spotify is playing an album via Sonos it is interupted by a track from the Been Making Money album by Neighborhood Crook which does not feature on any of our playlists! At 2:26am this morning it even randomly played on the Sonos when no music wa...

  • Casual Listener
  • When spotify is playing an album via Sonos it is interupted by a track from the Been Making Money album by Neighborhood Crook which does not feature on any of our playlists! At 2:26am this morning it...
  • jayce996
  • Casual Listener
  • 927 Views
  • 4 replies
  • 3 likes
  • 927 Views
  • 4 replies
  • 3 likes

Wierd

I HAD spotify family premium. I have been signed out of everything. now I cant sign back in... I reset my password, and NOW my family premium is gone. My account is screwy. Please help.

  • Visitor
  • I HAD spotify family premium.  I have been signed out of everything.  now I cant sign back in... I reset my password, and NOW my family premium is gone.   My account is screwy. ...
  • TheBrickSlayer
  • Roadie
  • 1355 Views
  • 1 replies
  • 0 likes
  • 1355 Views
  • 1 replies
  • 0 likes

Solved!! Can't Connect with Facebook

When I try to attach my Facebook account to my Spotify account, I get the following message: "Connect to Facebook Sorry there has been a temporary error, please try again later." On Facebook, when I go to App Settings -> Spotify -> Edit, I get this e...

  • Casual Listener
  • When I try to attach my Facebook account to my Spotify account, I get the following message:   "Connect to Facebook   Sorry there has been a temporary error, please try again later." &...
  • Stu85
  • Newbie
  • 18577 Views
  • 63 replies
  • 13 likes
  • 18577 Views
  • 63 replies
  • 13 likes

Change username

I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app. Its crazy!! I don’t understand how it can just change! I picked this as my gif...

  • Newbie
  • I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app.  Its crazy!! I don’t ...
  • omilso
  • Newbie
  • 661 Views
  • 1 replies
  • 1 likes
  • Other
    Subscription
  • 661 Views
  • 1 replies
  • 1 likes

Facebook Login Error

Hello. I'm having trouble logging in with Facebook. Every time I tried doing it a pop up message came up saying "thare's an error with the app". Then it redirects and the page goes white with the message "Error 1006" on top. What should I do?

  • Newbie
  • Hello. I'm having trouble logging in with Facebook. Every time I tried doing it a pop up message came up saying "thare's an error with the app". Then it redirects and the page goes white with the mes...
  • FunkyBrooks
  • Casual Listener
  • 25152 Views
  • 6 replies
  • 0 likes
  • 25152 Views
  • 6 replies
  • 0 likes

virer moi ce facebook

suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???

  • Newbie
  • suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???
  • TheBrickSlayer
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Login through Facebook

I'm currently signed in through facebook on this browser. I try to log in to spotify through this same browser, but I keep getting the following error. Login Error: There is an error in logging you into this application. Please try again later. Is th...

  • Newbie
  • I'm currently signed in through facebook on this browser. I try to log in to spotify through this same browser, but I keep getting the following error.   Login Error: There is an error in logg...
  • fordianslip
  • Regular
  • 877 Views
  • 2 replies
  • 0 likes
  • Account
  • 877 Views
  • 2 replies
  • 0 likes

Use of Yamaha receiver possible with Premium for Family for all users?

Hi all,Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more. One of the main reasons to change to Premium for Fam...

  • Newbie
  • Hi all, Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more....
  • Mindasas
  • Newbie
  • 484 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 484 Views
  • 2 replies
  • 1 likes

I can't login in Spotify for windows

Hi, help! Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playlists and musics. The are ways for solve this? Tks

  • Newbie
  • Hi, help!   Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playl...
  • Tcrumel
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

I've upgraded to Premium, but Spotify won't let me build my library. Please help.

I'm trying to build my library and Spotify is saying I have an "epic collection" and need to delete music. If this continues I will not last past the trial period.

  • Newbie
  • I'm trying to build my library and Spotify is saying I have an "epic collection" and need to delete music. If this continues I will not last past the trial period. 
  • jsannn
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

CAN'T LOG TO SPOTIFY, CAN'T LOG TO E-MAIL AND ITS PREMIUM

I CANT LOG TO MY SPOTIFY ACCOUNT, AND ALSO, I CANT LOG TO MY E-MAIL ACCOUNT, BUT THE WORSE IS THAT THE SPOTIFY ACCOUNT IS PREMIUM.

  • Newbie
  • I CANT LOG TO MY SPOTIFY ACCOUNT, AND ALSO, I CANT LOG TO MY E-MAIL ACCOUNT, BUT THE WORSE IS THAT THE SPOTIFY ACCOUNT IS PREMIUM.
  • kejt_
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! remove devices (any solution yet?)

now my darn neighbour's device (a macbook pro, allegedly) is screwing up my listening habits.. we're not friends, in fact they're quite annoying.. and now I can't even listen to music? HELP

  • Casual Listener
  • now my darn neighbour's device (a macbook pro, allegedly) is screwing up my listening habits.. we're not friends, in fact they're quite annoying.. and now I can't even listen to music? HELP
  • IguanaSetup
  • Community Legend
  • 787 Views
  • 5 replies
  • 0 likes
  • 787 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can not log into my account.

I have a premium account in spotify linked to facebook, but out of nowhere I can not log in to Facebook, and I tried other accounts (also linked to Facebook) and all have the same error: Something went wrong when authenticating with Facebook. Please ...

  • Newbie
  • I have a premium account in spotify linked to facebook, but out of nowhere I can not log in to Facebook, and I tried other accounts (also linked to Facebook) and all have the same error: Something we...
  • Ag_rou
  • Newbie
  • 1167 Views
  • 2 replies
  • 0 likes
  • Account
  • 1167 Views
  • 2 replies
  • 0 likes

Cant create an account

I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13. It just errors with a spinning wheel, and on ios phone and ipad it errors on the email address field.... Tried all browsers (Safari, chrom...

  • Casual Listener
  • I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13.  It just errors with a spinning wheel, and on ios phone and ipad it errors on the ...
  • Luke
  • Spotify Star
  • 693 Views
  • 6 replies
  • 0 likes
  • Account
  • 693 Views
  • 6 replies
  • 0 likes

Delete card

how to delete a card from your profile

  • Casual Listener
  • how to delete a card from your profile
  • TheBrickSlayer
  • Roadie
  • 734 Views
  • 1 replies
  • 0 likes
  • Premium
  • 734 Views
  • 1 replies
  • 0 likes

Playlist **bleep**

Many playlists popping up, all the same, all from accounts with only that playlist - all featuring one artist extensively and artists - not even related to the genre, with few playlist entries, to **bleep** their profiles...

  • Newbie
  • Many playlists popping up, all the same, all from accounts with only that playlist - all featuring one artist extensively and artists - not even related to the genre, with few playlist entries, to **...
  • TheBrickSlayer
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Security
  • 284 Views
  • 1 replies
  • 0 likes

I can see my friends on the 'friends list' however they cannot see me.

I'm not too sure what's actually happening. I'm not logged in with Facebook and I am premium. Solutions would be much appreciated!

  • Newbie
  • I'm not too sure what's actually happening. I'm not logged in with Facebook and I am premium. Solutions would be much appreciated!
  • divall
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Downgrade from Premium to Free

After a few months of enjoying Premium...I need to downgrade to Ad-Sponsored Free account. I looked into my online account settings, but it only seems to allow me to downgrade to Unlimited, not Free as I wish. Can you do it for me? Thank you. User: d...

  • Visitor
  • After a few months of enjoying Premium...I need to downgrade to Ad-Sponsored Free account. I looked into my online account settings, but it only seems to allow me to downgrade to Unlimited, not Free ...
  • Somar542
  • Casual Listener
  • 65003 Views
  • 24 replies
  • 2 likes
  • 65003 Views
  • 24 replies
  • 2 likes