Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81656 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
656966 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738122 Views
18 replies
29 likes
Hi there, I have a family subscription, so everyone has their own account in my family, which is great. My issue is that when we are in a car travelling or listen to music together, we are not going to keep using our individual accounts to listen to ...
Hi there, I have a family subscription, so everyone has their own account in my family, which is great. My issue is that when we are in a car travelling or listen to music together, we are n...
Spotify Star
566 Views
3 replies
0 likes
I let someone log in through their Facebook on my phone and when they finished, they logged out. When I tried to log back in to my account through Facebook, it kept going to the other persons account. What should I do to log in to my account?
I let someone log in through their Facebook on my phone and when they finished, they logged out. When I tried to log back in to my account through Facebook, it kept going to the other persons account...
Roadie
351 Views
1 replies
0 likes
Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?
Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?
Newbie
512 Views
2 replies
0 likes
Today I have my account on several devices which the family uses more and more, and add things to playlists. Since it's not possible to play on more than one unit at the time, and the kids want to listen to their music at the same time - it's time to...
Today I have my account on several devices which the family uses more and more, and add things to playlists. Since it's not possible to play on more than one unit at the time, and the kids want to li...
Spotify Star
1065 Views
1 replies
0 likes
I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify premium and I don't know what to do because the stran...
I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify pr...
Spotify Star
528 Views
3 replies
0 likes
For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ?
For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ?
Spotify
370 Views
1 replies
0 likes
Hey could you please reset my account "Jette991" since I don´t have any access to it anymore and don´t want to continue paying for my premium subscription. Thank you
Hey could you please reset my account "Jette991" since I don´t have any access to it anymore and don´t want to continue paying for my premium subscription. Thank you
Community Legend
401 Views
1 replies
0 likes
Been using 4 years. I opened Spotify today and found "Your Music" all gone. This happened to all platforms. I didnt change any setting. Anyone knows how to recover them?
Been using 4 years. I opened Spotify today and found "Your Music" all gone. This happened to all platforms. I didnt change any setting. Anyone knows how to recover them?
Roadie
453 Views
1 replies
0 likes
I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Italy. What can I do to change the nationality? I searc...
I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Ital...
Not applicable
690 Views
3 replies
0 likes
I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..."I tried with two different cards, didnt work, but i've been able to use those cards f...
I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..." I tried with two different cards...
Spotify Star
574 Views
1 replies
0 likes
My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email registered. I have tried everything, but nothing wo...
My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email ...
Spotify
466 Views
1 replies
0 likes
I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I forgot my account's password, then I put my account ...
I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I f...
Regular
1199 Views
7 replies
0 likes
I have a few issues with adds. 1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play lullabies for my daughter and these ads just play so horribly lo...
I have a few issues with adds. 1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play l...
Spotify
538 Views
1 replies
0 likes
I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address. Simply asked me to pay. Now I can't tell my family what specific address they should add, because it might block their accounts from the subscription. C...
I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address. Simply asked me to pay. Now I can't tell my family what specific address they should&nb...
Music Fan
602 Views
2 replies
0 likes
I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. Now I can't access my account as my passowrd is cha...
I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. ...
Roadie
748 Views
5 replies
0 likes
I'm still waiting to be approved for the artist app and it's been over 2 weeks
I'm still waiting to be approved for the artist app and it's been over 2 weeks
Spotify Star
506 Views
1 replies
0 likes
Hi Spotify, I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. The account has not been created, I can not Sign Up. Is there...
Hi Spotify, I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. T...
Spotify
473 Views
1 replies
0 likes
I recently upgraded my iPhone. When I went to open up and sign onto my Spotify account I could not recall the sign on information so I chose the button that said sign up through Facebook. In doing this it signed me up for an entirely new account with...
I recently upgraded my iPhone. When I went to open up and sign onto my Spotify account I could not recall the sign on information so I chose the button that said sign up through Facebook....
Roadie
272 Views
1 replies
0 likes
I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully expecting directions on how to change my password and...
I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully ex...
Spotify Star
494 Views
1 replies
0 likes
I can no longer login to my spotify account and when I use the reset password it says no account is associated with that password. I am certian of the email that was associated with the account. I tried my Facebook account as well and that was also n...
I can no longer login to my spotify account and when I use the reset password it says no account is associated with that password. I am certian of the email that was associated with the account...
Roadie
318 Views
1 replies
0 likes
