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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82919 Views

29 replies

0 likes

  • 82919 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103740 Views

10 replies

3 likes

Account
Login
  • 103740 Views
  • 10 replies
  • 3 likes

can`t log in to my account

on monday spotify came to israel and i created a premium account.. today am trying to enter to the account and says Incorrect username or password.also i try to reset my password and i can`t says that my email account never sign in on spotify. what i...

Casual Listener

on monday spotify came to israel and i created a premium account..  today am trying to enter to the account and says Incorrect username or password. also i try to reset my password and i ...

Shan4Garhad

Casual Listener

332 Views

1 replies

0 likes

Account
  • 332 Views
  • 1 replies
  • 0 likes

Same artist different distributors

Hey guys, I have used two different distributors and now I have two artist profile separated. Please this is the artist profile verified:https://open.spotify.com/artist/6YzYDI3VgVW9PDU5PQ8680?si=tS0X5sGnTBKk-9DHbrbRcg And this is the copy that has to...

Casual Listener

Hey guys,   I have used two different distributors and now I have two artist profile separated. Please this is the artist profile verified: https://open.spotify.com/artist/6YzYDI3VgVW9PDU5PQ8...

thecabas

Casual Listener

1227 Views

3 replies

1 likes

  • 1227 Views
  • 3 replies
  • 1 likes

Solved!! Help..

How do I solve this??i how only 3 options in the bottom of the screen..

Newbie

How do I solve this?? i how only 3 options in the bottom of the screen..

Maxim

Spotify Star

475 Views

1 replies

0 likes

Account
Other
  • 475 Views
  • 1 replies
  • 0 likes

Solved!! Profile Picture and Playlist Art

Ok, so I've heard mixed things about this topic, some people saying you need to be apart of the Rockstar program and others say otherwise. You see a friend of mine when she set up her account was able to do all this and I really doubt she made it to ...

Regular

Ok, so I've heard mixed things about this topic, some people saying you need to be apart of the Rockstar program and others say otherwise. You see a friend of mine when she set up her account was abl...

Maxim

Spotify Star

544 Views

1 replies

0 likes

Account
  • 544 Views
  • 1 replies
  • 0 likes

I'm in Germany but don't want to listen to german music and podcasts

I'm currently living in Germany but I exclusively listen to podcasts and music in English. However, Spotify keeps recommending me german podcasts and german music which I'm REALLY not interested in. I'm curious if there's a possibility to change the ...

Newbie

I'm currently living in Germany but I exclusively listen to podcasts and music in English. However, Spotify keeps recommending me german podcasts and german music which I'm REALLY not interested in. ...

Maxim

Spotify Star

885 Views

1 replies

1 likes

Account
Other
Premium
  • 885 Views
  • 1 replies
  • 1 likes

Didnt cancel premium on time

first of all Im not satisfied with the service. For example I cannot get any help (is there a support team?), i didnt get any notification that my free month has finished and i was not going to prolong it as im not satisfied with the service. my payp...

Newbie

first of all Im not satisfied with the service.  For example I cannot get any help (is there a support team?),  i didnt get any notification that my free month has finished and i was not g...

Maxim

Spotify Star

401 Views

1 replies

0 likes

Premium
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Changing country after using gift card from another country

Spotify recently available in my country (Israel)I used Philippines gift card to use spotify premium until now I want to change the country to Israel but it's grey and locked to Philippines.I added my israeli paypal account and it says now the when m...

Casual Listener

Spotify recently available in my country (Israel) I used Philippines gift card to use spotify premium until now   I want to change the country to Israel but it's grey and locked to Phili...

semregeliko

Casual Listener

1470 Views

4 replies

0 likes

Account
  • 1470 Views
  • 4 replies
  • 0 likes

Solved!! Spotify thinks my credit card is from Iceland but its not.

As title suggest, Spotify just launched in my country (Israel) and i wanna get the premium.Been trying to get it but when i put my credit card a pop-up says that its from Iceland.Basically, my credit card is from Israel and not IcelandAnyway to fix t...

Visitor

As title suggest, Spotify just launched in my country (Israel) and i wanna get the premium. Been trying to get it but when i put my credit card a pop-up says that its from Iceland. Basically, my cr...

Maxim

Spotify Star

1473 Views

8 replies

0 likes

  • 1473 Views
  • 8 replies
  • 0 likes

I WANT TO DELETE MY SPOTIFY FACEBOOK ACCOUNT.

Hello spotify, actually I have registered a new account with my facebook by wrong i didn't mean to do that, and I also have another account so I need some help to permanently delete this spotify account which registered by facebook to be able to conn...

Casual Listener

Hello spotify, actually I have registered a new account with my facebook by wrong i didn't mean to do that, and I also have another account so I need some help to permanently delete this spotify...

Justei

Casual Listener

514 Views

3 replies

0 likes

Account
  • 514 Views
  • 3 replies
  • 0 likes

Superuser Contribution Number of songs in one of my playlists doesn't match up between my laptop and phone?

In one of my playlists on my laptop it says there are 1,594 songs in it, but on the same playlist on my phone it says there are 1,596 songs in it. I've tried logging in and out, deleting the app and reinstalling it, etc, but the playlist on my laptop...

Newbie

In one of my playlists on my laptop it says there are 1,594 songs in it, but on the same playlist on my phone it says there are 1,596 songs in it. I've tried logging in and out, deleting the app and ...

jessalyn_lee02

Casual Listener

1170 Views

3 replies

0 likes

Account
  • 1170 Views
  • 3 replies
  • 0 likes

Cannot connect my Spotify account with facebook.

Anytime i click connect with facebook on the APP, desktop app or browser website it gives me the message "Sorry there has been a temporary error, please try again later." Can anyone on the spotify team look into this? Much appreciated. Thank you

Newbie

Anytime i click connect with facebook on the APP, desktop app or browser website it gives me the message "Sorry there has been a temporary error, please try again later." Can anyone on the spotify te...

doreiny

Newbie

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly skipping songs and playing Zae Day

Copying from another post and adding on...."I have Spotify premium, and every once in a while, I will be playing one of my playlists, and the song will just skip to the next song. Other times, it will start playing a completely different playlist, on...

Casual Listener

Copying from another post and adding on.... "I have Spotify premium, and every once in a while, I will be playing one of my playlists, and the song will just skip to the next song. Other times, it w...

Melody

Spotify

3814 Views

11 replies

1 likes

  • 3814 Views
  • 11 replies
  • 1 likes

Solved!! Cant see my Facebook Friends on Spotify

Hi . I created my account on spotify using my facebook but when I try to view friends connected nothing appears. None of your friends are on Spotify. Any help ?

Casual Listener

Hi .   I created my account on spotify using my facebook but when I try to view friends connected nothing appears.   None of your friends are on Spotify.     Any  help...

Deeviant

Casual Listener

114168 Views

43 replies

5 likes

Account
  • 114168 Views
  • 43 replies
  • 5 likes

Solved!! Can't change the credit card

Hi mates! I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not letting me change the card. Everytime I click on update, enter th...

Roadie

Hi mates!   I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not...

Loyalraiders

Newbie

2147 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2147 Views
  • 3 replies
  • 0 likes

Can't Login... The app says the username or password is incorrect when they are correct.

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

Casual Listener

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

phan_times

Community Legend

1614 Views

7 replies

0 likes

  • 1614 Views
  • 7 replies
  • 0 likes

Solved!! invitation email sends to log in page and asks password

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password.They can't have a password since they are not yet part of any account.And where and how are they supposed to put this "i...

Casual Listener

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password. They can't have a password since they are not yet part of any accou...

adrienK

Casual Listener

1351 Views

2 replies

0 likes

Account
  • 1351 Views
  • 2 replies
  • 0 likes

Link with facebook but incorrect DOB

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it.Spotify guides me to the FB account setting to modify my DOB but whatever I do nothing change on the Spotify account.Did ...

Newbie

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it. Spotify guides me to the FB account setting to modify my DOB but wha...

553 Views

0 replies

2 likes

  • 553 Views
  • 0 replies
  • 2 likes

It Appears that you're no eligible for this offer. You can still enjoy Premium for the great price b

Hello spotify i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to continue my subscription this message has appear via mobile pa...

Casual Listener

Hello spotify  i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to cont...

952 Views

0 replies

1 likes

  • 952 Views
  • 0 replies
  • 1 likes

Merging two spotify accounts

Hello,I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the student discount. Is there a way to merge the two acco...

Newbie

Hello, I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the s...

alkasdfj

Newbie

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Spotify Customer Service is the WORST!

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to English, one of their very smart agents cancelled my subs...

Casual Listener

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to Englis...

542 Views

0 replies

1 likes

Other
Subscription
  • 542 Views
  • 0 replies
  • 1 likes