Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

Change the nationality

I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Italy. What can I do to change the nationality? I searc...

Casual Listener

I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Ital...

user-removed

Not applicable

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Prepaid credit card problem

I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..."I tried with two different cards, didnt work, but i've been able to use those cards f...

Newbie

I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..." I tried with two different cards...

Luke

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing email

My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email registered. I have tried everything, but nothing wo...

Newbie

My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email ...

Chris

Spotify

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

My premium and my whole account is gone

I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I forgot my account's password, then I put my account ...

Visitor

I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I f...

Donder

Regular

1189 Views

7 replies

0 likes

  • 1189 Views
  • 7 replies
  • 0 likes

Superuser Contribution Ad issues

I have a few issues with adds. 1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play lullabies for my daughter and these ads just play so horribly lo...

Newbie

I have a few issues with adds.  1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play l...

Chris

Spotify

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium - Not asked about address

I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address. Simply asked me to pay. Now I can't tell my family what specific address they should add, because it might block their accounts from the subscription. C...

Newbie

I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address.   Simply asked me to pay. Now I can't tell my family what specific address they should&nb...

Felixh31

Music Fan

598 Views

2 replies

0 likes

Account
Premium
Subscription
  • 598 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify account got hacked

I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. Now I can't access my account as my passowrd is cha...

Regular

I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. ...

Jack

Roadie

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Spotify artist app

I'm still waiting to be approved for the artist app and it's been over 2 weeks

Newbie

I'm still waiting to be approved for the artist app and it's been over 2 weeks 

Maxim

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Sign Up

Hi Spotify, I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. The account has not been created, I can not Sign Up. Is there...

Newbie

Hi Spotify,   I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. T...

Chris

Spotify

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution New iPhone, signed on and new account set up for free service

I recently upgraded my iPhone. When I went to open up and sign onto my Spotify account I could not recall the sign on information so I chose the button that said sign up through Facebook. In doing this it signed me up for an entirely new account with...

Newbie

 I recently upgraded  my iPhone. When I went to open up and sign onto my Spotify account I could not recall the sign on information so I chose the button that said sign up through Facebook....

SergioDavid

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

I was hacked and Spotify cancelled my subscription

I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully expecting directions on how to change my password and...

Newbie

I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully ex...

Maxim

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Login or Reset Password

I can no longer login to my spotify account and when I use the reset password it says no account is associated with that password. I am certian of the email that was associated with the account. I tried my Facebook account as well and that was also n...

Visitor

I can no longer login to my spotify account and when I use the reset password it says no account is associated with that password.  I am certian of the email that was associated with the account...

SergioDavid

Roadie

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fido pulse plans

I just recently signed up for a new Fido pulse plan. They had an offer of 6 months free for Spotify but forgot to mention this to me. I signed up for Spotify through their regular app and now no longer have the chance to use up my free 6 months. I ha...

Newbie

I just recently signed up for a new Fido pulse plan. They had an offer of 6 months free for Spotify but forgot to mention this to me. I signed up for Spotify through their regular app and now no long...

Chris

Spotify

823 Views

1 replies

0 likes

  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts

hi i singed up for premiun on my iphone and i think i have 2 differnt accounts but both use my facebook picture but none of my songs show up on my computer and my user name on my phone is differnt how do i fix this?

Newbie

hi  i singed up for premiun on my iphone and i think i have 2 differnt accounts but both use my facebook picture but none of my songs show up on my computer  and my user name on my phone ...

SergioDavid

Roadie

368 Views

1 replies

0 likes

Account
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aparece el boton para conectar con facebook

El otro dia elimine mi cuenta de facebook, para crear una nueva.Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook)Entonces entre para conectar mi nueva cuenta de facebook, y no aparecia el bo...

Newbie

El otro dia elimine mi cuenta de facebook, para crear una nueva. Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook) Entonces entre para co...

Peter

Spotify Legend

761 Views

3 replies

0 likes

  • 761 Views
  • 3 replies
  • 0 likes

Off line

Ciao spesso nel mio profilo family non mi fa accedere dicendo che sono off line e pertanto non posso accedere ma non mi fa modificare nulla. L'unica soluzione che ho trovato e disinstallare l'applicazione e installarla nuovamente ma cosi perdo le can...

Newbie

Ciao spesso nel mio profilo family non mi fa accedere dicendo che sono off line e pertanto non posso accedere ma non mi fa modificare nulla. L'unica soluzione che ho trovato e disinstallare l'applica...

Jose_M

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Following 56, Followers 0 - any ideas?

Could it be a setting?The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should they do the same. The others I am following are bands. ...

Casual Listener

Could it be a setting? The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should th...

n8311

Casual Listener

469 Views

2 replies

0 likes

Account
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset de senha: conta inativa

reset de senha: Email: < Moderator Snip - removed for security > Problema: O endereco de e-mail que voce forneceu nao esta associado a uma conta ativa do Spotify.

Newbie

reset de senha:   Email: < Moderator Snip - removed for security > Problema: O endereco de e-mail que voce forneceu nao esta associado a uma conta ativa do Spotify.  

Melody

Spotify

1260 Views

1 replies

0 likes

Account
  • 1260 Views
  • 1 replies
  • 0 likes

Taras

I want to cancel my account but can't log into it. This is really frustrating, because someone hacked into my account and I can't do anything about it because spotifu support really **bleep**. Please get back to me asap.

Casual Listener

I want to cancel my account but can't log into it. This is really frustrating, because someone hacked into my account and I can't do anything about it because spotifu support really **bleep**. Please...

Tarasdyatel

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

Deleting account

I signed out of my premium account, and the only thing i remember is my username...no password. And i dont know which email address i used with it so password reset is of no use to me. Anyone know of a way to cancel my spotify premium with just my us...

Visitor

I signed out of my premium account, and the only thing i remember is my username...no password. And i dont know which email address i used with it so password reset is of no use to me.    ...

IguanaSetup

Community Legend

329 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 329 Views
  • 1 replies
  • 0 likes