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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83492 Views

29 replies

0 likes

  • 83492 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104627 Views

10 replies

3 likes

Account
Login
  • 104627 Views
  • 10 replies
  • 3 likes

Can't Login... The app says the username or password is incorrect when they are correct.

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

Casual Listener

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

phan_times

Community Legend

1616 Views

7 replies

0 likes

  • 1616 Views
  • 7 replies
  • 0 likes

Solved!! invitation email sends to log in page and asks password

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password.They can't have a password since they are not yet part of any account.And where and how are they supposed to put this "i...

Casual Listener

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password. They can't have a password since they are not yet part of any accou...

adrienK

Casual Listener

1356 Views

2 replies

0 likes

Account
  • 1356 Views
  • 2 replies
  • 0 likes

Link with facebook but incorrect DOB

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it.Spotify guides me to the FB account setting to modify my DOB but whatever I do nothing change on the Spotify account.Did ...

Newbie

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it. Spotify guides me to the FB account setting to modify my DOB but wha...

554 Views

0 replies

2 likes

  • 554 Views
  • 0 replies
  • 2 likes

It Appears that you're no eligible for this offer. You can still enjoy Premium for the great price b

Hello spotify i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to continue my subscription this message has appear via mobile pa...

Casual Listener

Hello spotify  i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to cont...

952 Views

0 replies

1 likes

  • 952 Views
  • 0 replies
  • 1 likes

Merging two spotify accounts

Hello,I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the student discount. Is there a way to merge the two acco...

Newbie

Hello, I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the s...

alkasdfj

Newbie

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Spotify Customer Service is the WORST!

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to English, one of their very smart agents cancelled my subs...

Casual Listener

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to Englis...

542 Views

0 replies

1 likes

Other
Subscription
  • 542 Views
  • 0 replies
  • 1 likes

¿Puedo suscribirme a dos cuentas diferentes con mi misma cuenta paypal?

Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Paypal para aceptar el cargo mensual y luego de eso me...

Newbie

Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Pay...

talala1995

Newbie

62795 Views

4 replies

1 likes

Subscription
  • 62795 Views
  • 4 replies
  • 1 likes

Superuser Contribution Olvide email asociado a mi cuenta

Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo. Ya que no recuerdo el email y en mi celular se cerro la sesion .

Newbie

Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo.  Ya que no recuerdo el email y en mi celu...

fredyeim

Newbie

85864 Views

2 replies

6 likes

Account
  • 85864 Views
  • 2 replies
  • 6 likes

Superuser Contribution Moving from DK to US

I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?

Casual Listener

I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?

TDB74

Casual Listener

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Multiple cell phones

My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up their freaking data during the day and then when I g...

Casual Listener

My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up t...

phan_times

Community Legend

668 Views

1 replies

0 likes

Premium
  • 668 Views
  • 1 replies
  • 0 likes

Help

I need help with my account please. I had a Family plan now it says I just have premium

Casual Listener

I need help with my account please. I had a Family plan now it says I just have premium

bill_l

Regular

450 Views

1 replies

0 likes

Subscription
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Username is a random string of characters

After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login using my email address. Is there a workaround for th...

Casual Listener

After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login u...

Maxim

Spotify Star

9453 Views

1 replies

0 likes

Account
  • 9453 Views
  • 1 replies
  • 0 likes

Songs won't play Offline - Premium Subscription

Hi, I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This would be okay if it was just a few but it can be up to 30 out...

Casual Listener

Hi,  I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This w...

Ashleelowe1

Newbie

107472 Views

37 replies

39 likes

  • 107472 Views
  • 37 replies
  • 39 likes

Superuser Contribution payment problem

hi!i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5 days but nothing is changed. do you guess what the p...

Casual Listener

hi! i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5...

inismonas

Casual Listener

883 Views

2 replies

0 likes

Account
Premium
  • 883 Views
  • 2 replies
  • 0 likes

Non Profit Account

Just wondering if there was someone at spotify I can email about getting the non profit account approved. I submitted one in October and then just submitted another one. I haven't heard back from the one in October so I am worried this isn't even wor...

Casual Listener

Just wondering if there was someone at spotify I can email about getting the non profit account approved.  I submitted one in October and then just submitted another one.  I haven...

Ssssdance

Newbie

3277 Views

3 replies

0 likes

Account
Other
Subscription
  • 3277 Views
  • 3 replies
  • 0 likes

Solved!! My Spotify for artists account

Hey guys. I've just released two songs today on Spotify and for some hours ago I was trying to get my Spotify for artists account 'verified' so taht I can edit my Spotify profile. How long should I wait to be 'verified'. Thanks!

Casual Listener

Hey guys. I've just released two songs today on Spotify and for some hours ago I was trying to get my Spotify for artists account 'verified' so taht I can edit my Spotify profile. How long should I w...

Flow_Music

Casual Listener

909 Views

2 replies

0 likes

  • 909 Views
  • 2 replies
  • 0 likes

Superuser Contribution Such a horrible service!!! still not able to login with mobile!

Seriously guyz?It's more than a week that i cannot login with my mobile phone,lots of people having the same issue, but no fix????are you kiddin? such a worst horrible premium service!!!

Casual Listener

Seriously guyz? It's more than a week that i cannot login with my mobile phone, lots of people having the same issue, but no fix???? are you kiddin?  such a worst horrible premium service!!!

user-removed

Not applicable

467 Views

1 replies

0 likes

Login
  • 467 Views
  • 1 replies
  • 0 likes

Spotify thinks I live in the wrong country

Hi, I made my Spotify account while on a holiday in France. When I came back to Australia, I couldn’t log in because it said I couldn’t use my account for more than 14 days abroad. How can I fix this?

Newbie

Hi, I made my Spotify account while on a holiday in France. When I came back to Australia, I couldn’t log in because it said I couldn’t use my account for more than 14 days abroad. How can I fix this...

AlexPop28

Regular

731 Views

4 replies

0 likes

  • 731 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to change country

I followed this:https://support.spotify.com/us/account_payment_help/account_basics/how-can-i-change-my-country-setting/There's nothing in the dropdown list, only USA This is what I set when I signed up a long time ago, but I live in another country.P...

Casual Listener

I followed this: https://support.spotify.com/us/account_payment_help/account_basics/how-can-i-change-my-country-setting/ There's nothing in the dropdown list, only USA  This is what I set whe...

AlexPop28

Regular

1947 Views

14 replies

0 likes

Account
  • 1947 Views
  • 14 replies
  • 0 likes

Superuser Contribution Want to delete Facebook Created Account

Hi, i have two accounts. One Created via Facebook, the other one Created separately (this is the account i usually use). I recently bought premium for this second account and i wanted to link it to my Facebook but.. I can't, cause with Facebook i alr...

Newbie

Hi, i have two accounts. One Created via Facebook, the other one Created separately (this is the account i usually use). I recently bought premium for this second account and i wanted to link it to m...

user-removed

Not applicable

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes