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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292497 Views

529 replies

34 likes

Account
Free
  • 292497 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13699 Views

6 replies

11 likes

Security
  • 13699 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541555 Views

990 replies

115 likes

Account
  • 541555 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129683 Views

74 replies

12 likes

Account
Login
Premium
  • 129683 Views
  • 74 replies
  • 12 likes

Solved!! Cant see my Facebook Friends on Spotify

Hi . I created my account on spotify using my facebook but when I try to view friends connected nothing appears. None of your friends are on Spotify. Any help ?

Casual Listener

Hi .   I created my account on spotify using my facebook but when I try to view friends connected nothing appears.   None of your friends are on Spotify.     Any  help...

Deeviant

Casual Listener

108888 Views

43 replies

5 likes

Account
  • 108888 Views
  • 43 replies
  • 5 likes

Solved!! Can't change the credit card

Hi mates! I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not letting me change the card. Everytime I click on update, enter th...

Roadie

Hi mates!   I change the credit card and my subscription can't be renewed since that credit card is not working anymore. The problem is that I'm going to my profile and the system is not...

Loyalraiders

Newbie

1947 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1947 Views
  • 3 replies
  • 0 likes

Solved!! Moved abroad permanently

Hi, I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card? Thx, Toni

Casual Listener

Hi,   I moved from the Netherlands to the UK. My Free Account stopped working. Will it start working again by changing country to UK and entering details of a UK payment card?   Thx...

toni_a

Casual Listener

7768 Views

12 replies

0 likes

  • 7768 Views
  • 12 replies
  • 0 likes

Can't Login... The app says the username or password is incorrect when they are correct.

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

Casual Listener

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

phan_times

Community Legend

1444 Views

7 replies

0 likes

  • 1444 Views
  • 7 replies
  • 0 likes

Solved!! invitation email sends to log in page and asks password

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password.They can't have a password since they are not yet part of any account.And where and how are they supposed to put this "i...

Casual Listener

When my sons and my wife click on the link in the invitation email they recieved, they get to a log in page asking for a password. They can't have a password since they are not yet part of any accou...

adrienK

Casual Listener

1244 Views

2 replies

0 likes

Account
  • 1244 Views
  • 2 replies
  • 0 likes

Link with facebook but incorrect DOB

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it.Spotify guides me to the FB account setting to modify my DOB but whatever I do nothing change on the Spotify account.Did ...

Newbie

When I sign in Spotify for the first time I choose "Sign in with FB". But the DOB on Spotify isn't correct and I can't change it. Spotify guides me to the FB account setting to modify my DOB but wha...

482 Views

0 replies

2 likes

  • 482 Views
  • 0 replies
  • 2 likes

It Appears that you're no eligible for this offer. You can still enjoy Premium for the great price b

Hello spotify i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to continue my subscription this message has appear via mobile pa...

Casual Listener

Hello spotify  i have been a subscriber of youre service for more than a year now , but since i pay via mobile payment , and just now just topped up some credits to my phone. to be able to cont...

874 Views

0 replies

1 likes

  • 874 Views
  • 0 replies
  • 1 likes

Merging two spotify accounts

Hello,I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the student discount. Is there a way to merge the two acco...

Newbie

Hello, I have two spotify accounts (not sure how it happened), one with my regular gmail account and one with my student email. I use my gmail spotify account the most, but want to qualify for the s...

alkasdfj

Newbie

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Spotify Customer Service is the WORST!

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to English, one of their very smart agents cancelled my subs...

Casual Listener

I'm an expat living in Hong Kong and Spotify assumed I can read Chinese so they were sending me Chinese emails. After contacting them to ask to change the language of my notification emails to Englis...

447 Views

0 replies

1 likes

Other
Subscription
  • 447 Views
  • 0 replies
  • 1 likes

¿Puedo suscribirme a dos cuentas diferentes con mi misma cuenta paypal?

Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Paypal para aceptar el cargo mensual y luego de eso me...

Newbie

Tengo mi cuenta Spotify asociada ami cuenta Paypal, y quiero hacer la suscricion para una amiga desde mi misma cuenta paypal, ¿es posible? Cuando lo hago de la cuenta de ella, ingreso a mi cuenta Pay...

talala1995

Newbie

61839 Views

4 replies

1 likes

Subscription
  • 61839 Views
  • 4 replies
  • 1 likes

Superuser Contribution Olvide email asociado a mi cuenta

Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo. Ya que no recuerdo el email y en mi celular se cerro la sesion .

Newbie

Hola, Quisiera saber si es posible que Spotify me diga que correo tengo registrado en mi cuenta Premium en base a la tarjeta donde se me hace el cargo.  Ya que no recuerdo el email y en mi celu...

fredyeim

Newbie

85174 Views

2 replies

6 likes

Account
  • 85174 Views
  • 2 replies
  • 6 likes

Superuser Contribution Moving from DK to US

I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?

Casual Listener

I moved from Denmark to US and want to do a US subscription. How is that done, can I keep my old profile?

TDB74

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Multiple cell phones

My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up their freaking data during the day and then when I g...

Newbie

My work phone is a different carrier and obviously different number. I did not see multiple options for cell phone in my profile, so here I am I've got my work phone that I want to listen to eat up t...

phan_times

Community Legend

583 Views

1 replies

0 likes

Premium
  • 583 Views
  • 1 replies
  • 0 likes

Help

I need help with my account please. I had a Family plan now it says I just have premium

Casual Listener

I need help with my account please. I had a Family plan now it says I just have premium

bill_l

Regular

375 Views

1 replies

0 likes

Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Username is a random string of characters

After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login using my email address. Is there a workaround for th...

Casual Listener

After creating an account I noticed my username isn't the one I chose and instead is a string of random letters and numbers. The windows desktop app displays my chosen username but I can only login u...

Maxim

Spotify Star

9188 Views

1 replies

0 likes

Account
  • 9188 Views
  • 1 replies
  • 0 likes

Songs won't play Offline - Premium Subscription

Hi, I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This would be okay if it was just a few but it can be up to 30 out...

Casual Listener

Hi,  I have been having this problem for a while now, although I have a Premium Subscription, some songs that I have added to my music / playlist will not be available to play offline. This w...

Ashleelowe1

Newbie

105827 Views

37 replies

39 likes

  • 105827 Views
  • 37 replies
  • 39 likes

Superuser Contribution payment problem

hi!i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5 days but nothing is changed. do you guess what the p...

Casual Listener

hi! i can not use my credit card that i've used for spotify for a year. i contacted my bank, there is no problem with my card also i use this card for another online applications. i'm trying for 4-5...

inismonas

Casual Listener

741 Views

2 replies

0 likes

Account
Premium
  • 741 Views
  • 2 replies
  • 0 likes

Non Profit Account

Just wondering if there was someone at spotify I can email about getting the non profit account approved. I submitted one in October and then just submitted another one. I haven't heard back from the one in October so I am worried this isn't even wor...

Casual Listener

Just wondering if there was someone at spotify I can email about getting the non profit account approved.  I submitted one in October and then just submitted another one.  I haven...

Ssssdance

Newbie

3020 Views

3 replies

0 likes

Account
Other
Subscription
  • 3020 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't let me log in

It's nothing to do with firewall, simply when the little box comes up and tells me to log in I enter my facebook username and facebook password and it says they are incorrect. I have tried numerous other combinations of what it could be. I then follo...

Casual Listener

It's nothing to do with firewall, simply when the little box comes up and tells me to log in I enter my facebook username and facebook password and it says they are incorrect. I have tried numerous o...

Blandaxt

Casual Listener

98265 Views

45 replies

4 likes

  • 98265 Views
  • 45 replies
  • 4 likes

Solved!! My Spotify for artists account

Hey guys. I've just released two songs today on Spotify and for some hours ago I was trying to get my Spotify for artists account 'verified' so taht I can edit my Spotify profile. How long should I wait to be 'verified'. Thanks!

Casual Listener

Hey guys. I've just released two songs today on Spotify and for some hours ago I was trying to get my Spotify for artists account 'verified' so taht I can edit my Spotify profile. How long should I w...

Flow_Music

Casual Listener

804 Views

2 replies

0 likes

  • 804 Views
  • 2 replies
  • 0 likes