Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406689 Views
  • 959 replies
  • 107 likes
  • Account
  • 406689 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176340 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176340 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100067 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100067 Views
  • 68 replies
  • 10 likes

Superuser Contribution Trying to connect spotify to facebook

When entering my information - it connects to facebook but then in the spotify desktop app itself, it doesn't update - the connect facebook button remains and I can basically keep connecting without anything changing, without getting to see friends e...

  • Casual Listener
  • When entering my information - it connects to facebook but then in the spotify desktop app itself, it doesn't update - the connect facebook button remains and I can basically keep connecting without ...
  • BHTrix
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Other
  • 273 Views
  • 2 replies
  • 0 likes

Password reset

Hi,I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email address and it seems ok. Any ideas? The fact that spo...

  • Casual Listener
  • Hi, I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email ...
  • MauriceMV
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Double billing

Hello!When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premium, and the next day I hired for me the plan for stud...

  • Newbie
  • Hello! When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premi...
  • MauriceMV
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Spotify and Spotify For Artists

I manage a band and we have a spotify and spotify for artists account under the same email. For some reason when we try to log into our spotify account on their website it shows that the email is already taken. Also our name appears different on our ...

  • Newbie
  • I manage a band and we have a spotify and spotify for artists account under the same email. For some reason when we try to log into our spotify account on their website it shows that the email is alr...
  • Furan666
  • Regular
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Premium Account hacked !

Hi, ( sorry for my english I am french..)Friday, my premium spotify account has been hacked.I already payed for february etc and sent a mail to spotify office for help me, but nobody answered. What's happen ?I was listening music on my mac when it st...

  • Newbie
  • Hi, ( sorry for my english I am french..) Friday, my premium spotify account has been hacked. I already payed for february etc and sent a mail to spotify office for help me, but nobody answered. &...
  • Maxim
  • Spotify Star
  • 2968 Views
  • 1 replies
  • 0 likes
  • Account
  • 2968 Views
  • 1 replies
  • 0 likes

charged twice a month for 9 months.

Ive been getting charged twice a month since i tried to downgrade my account. Spotify wont let me call them, they wont call me. This is awful customer service.

  • Casual Listener
  • Ive been getting charged twice a month since i tried to downgrade my account.   Spotify wont let me call them, they wont call me.     This is awful customer service.
  • Furan666
  • Regular
  • 348 Views
  • 5 replies
  • 0 likes
  • Account
  • 348 Views
  • 5 replies
  • 0 likes

Abrir Spotify automáticamente al iniciar el ordenador

Hola! En las preferencias de "Arranque y Ventana" tengo seleccionado "No" en "Abrir Spotify automáticamente al iniciar el ordenador", pero se me abre automáticamente cada vez que incio el ordenador. ¿Hay algún otro lugar donde deba seleccionar esta o...

  • Newbie
  • Hola!   En las preferencias de "Arranque y Ventana" tengo seleccionado "No" en "Abrir Spotify automáticamente al iniciar el ordenador", pero se me abre automáticamente cada vez que incio ...
  • ivanpaoloni
  • Newbie
  • 6233 Views
  • 5 replies
  • 2 likes
  • 6233 Views
  • 5 replies
  • 2 likes

Close Spotify account

I want to close a Spotify account but it's for someone who is no longer in life and I don't know the password. What do I do? Can't find a number or a mailadress to contact for this..

  • Newbie
  • I want to close a Spotify account but it's for someone who is no longer in life and I don't know the password. What do I do? Can't find a number or a mailadress to contact for this.. 
  • Luke
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • Account
  • 590 Views
  • 1 replies
  • 0 likes

Can't contact spotify if you can't log in

Someone hacked my spotify account (adding a new family member - I am a premium family member). I contacted spotify and they said they would "secure my account". However as a result I can't log in (spotify now says there is no account for my user name...

  • Newbie
  • Someone hacked my spotify account (adding a new family member - I am a premium family member). I contacted spotify and they said they would "secure my account". However as a result I can't log in (sp...
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • Login
  • 565 Views
  • 1 replies
  • 0 likes

Cant change country, not using VPN

Last year I had a trip to the US and made a Spotify account there, and yesterday I wanted to try it out again but it says I need to change my country. On the account settings there is only USA in the listed countries.Help, please? Sidenote: It gives ...

  • Newbie
  • Last year I had a trip to the US and made a Spotify account there, and yesterday I wanted to try it out again but it says I need to change my country. On the account settings there is only USA in the...
  • Introvertsong
  • Newbie
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

spotify premium

Hi guys. Im italian and i live in Italy. I wanna buy one premium account for my birthday sister that she lives in Hungary. How can i buy it? Coz i read that u can use the "gift" only in the country where u bought it thanks

  • Newbie
  • Hi guys. Im italian and i live in Italy. I wanna buy one premium account for my birthday sister that she lives in Hungary. How can i buy it? Coz i read that u can use the "gift" only in the country w...
  • musiccornercv
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Loging in trouble....

When trying to log in on spotify app. It say im offline go online to log in? How can i change to online if i can't log on to app. ??

  • Newbie
  • When trying to log in on spotify app. It say im offline go online to log in? How can i change to online if i can't log on to app. ??
  • fabioramalho
  • Newbie
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

is there way to chat or contact someone in spotify support?

just wanted to ask is there way to chat or contact someone in spotify support?thanks.

  • Casual Listener
  • just wanted to ask is there way to chat or contact someone in spotify support? thanks.  
  • Maxim
  • Spotify Star
  • 1891 Views
  • 3 replies
  • 0 likes
  • Account
  • 1891 Views
  • 3 replies
  • 0 likes

Solved!! Incorrect login for web

I'm having a problem with the login on the web.I have a premium account and when i login to the desktop app on my laptop all works fine. But when i try to login on spotify.com on the same laptop by using the same email and password, it gives me an al...

  • Newbie
  • I'm having a problem with the login on the web. I have a premium account and when i login to the desktop app on my laptop all works fine. But when i try to login on spotify.com on the same laptop by...
  • Luke
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 402 Views
  • 1 replies
  • 0 likes

Payment thru Boku but subscription not activated

Hi. I paid my subscription to Spotify Premium thru Boku but I still can not activate my Spotify Premium. Can someone please help me?

  • Newbie
  • Hi. I paid my subscription to Spotify Premium thru Boku but I still can not activate my Spotify Premium. Can someone please help me?
  • lonewolf7
  • Newbie
  • 465 Views
  • 2 replies
  • 0 likes
  • Premium
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my account

Someone else is logged into my account (family plan, premium) They're playing music on the web player and on their mobile device Using the 'log spotify out of all devices' button doesn't seem to remove the user I use Facebook for my login, and I've c...

  • Casual Listener
  • Someone else is logged into my account (family plan, premium)   They're playing music on the web player and on their mobile device   Using the 'log spotify out of all devices' button do...
  • Thejiminator
  • Casual Listener
  • 1356 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1356 Views
  • 2 replies
  • 0 likes

account hacked

hello, someone I don’t know has logged into my account and even when I get them logged out, they log in again. They interrupt almost every song and I’m worried I’m going to lose all my music and my subscription. Is there any other way I can get them ...

  • Newbie
  • hello, someone I don’t know has logged into my account and even when I get them logged out, they log in again. They interrupt almost every song and I’m worried I’m going to lose all my music and my s...
  • IguanaSetup
  • Community Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • Help
  • 581 Views
  • 1 replies
  • 0 likes

Solved!! Factura mensual

Necesito una factura de cada pago mensual que hago a Spotify. Cómo la puedo conseguir?

  • Casual Listener
  • Necesito una factura de cada pago mensual que hago a Spotify. Cómo la puedo conseguir?
  • bauhaus71
  • Casual Listener
  • 53173 Views
  • 45 replies
  • 19 likes
  • Account
  • 53173 Views
  • 45 replies
  • 19 likes

I have been hacked.

Hi, I cannot play the music I want, someone is using my account. I cannot change my password in the spotify app or on your webpage. What do i do? Close the account? Best Regards, Bente Sofie Bye

  • Newbie
  • Hi,   I cannot play the music I want, someone is using my account. I cannot change my password in the spotify app or on your webpage. What do i do? Close the account?   Best Regards, &...
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! My Account, someone else's Photo/Name/Playlists

Somehow my account is showing up as one Jose Silva's, with my playlists deleted (now restored) and apparently linked with his Facebook.I tried unlinking his Facebook and linking my own (Luthien Skye), but it still shows up as Jose Silva.I uninstalled...

  • Newbie
  • Somehow my account is showing up as one Jose Silva's, with my playlists deleted (now restored) and apparently linked with his Facebook. I tried unlinking his Facebook and linking my own (Luthien Sky...
  • Maxim
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes