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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82982 Views

29 replies

0 likes

  • 82982 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103763 Views

10 replies

3 likes

Account
Login
  • 103763 Views
  • 10 replies
  • 3 likes

Artist Account opening not possible.

Hey there,i want to create an artist account, but i cant find my account in the "find yourself" bar. Neither can i create it, when i use the profile link manually, as described, when the first way doesnt work. So i cant create it at all. I ticketed t...

Casual Listener

Hey there, i want to create an artist account, but i cant find my account in the "find yourself" bar. Neither can i create it, when i use the profile link manually, as described, when the first wa...

ChicoreeMusic

Casual Listener

625 Views

2 replies

0 likes

  • 625 Views
  • 2 replies
  • 0 likes

Changing free premium account (xs4all.nl) into family account - charging double

I have an internet provider that includes a Premium Spotify account (XS4All.nl). I would like to change that into a Family account (ofcourse I am willing to pay for the difference). According to Spotify I'd have to cancel my free Premium account and ...

Newbie

I have an internet provider that includes a Premium Spotify account (XS4All.nl). I would like to change that into a Family account (ofcourse I am willing to pay for the difference).   Accordin...

Netizen

Casual Listener

2584 Views

2 replies

2 likes

  • 2584 Views
  • 2 replies
  • 2 likes

Solved!! Upgrade from Premium to Family at XS4ALL (external provider)

I would like to upgrade my premium account that comes with my internet connection at the provider Xs4ll.I would like to pay the difference betwee Premium and Family and upgrade it.XS4all says I have ask spotify how I have to do it. How?

Casual Listener

I would like to upgrade my premium account that comes with my internet connection at the provider Xs4ll. I would like to pay the difference betwee Premium and Family and upgrade it. XS4all says I h...

Netizen

Casual Listener

7832 Views

9 replies

5 likes

  • 7832 Views
  • 9 replies
  • 5 likes

Can't enter my spotify account, and Facebook seems to have created a new one.

Yesterday my spotifyaccount informed me that i needed to sign in, even though I'm usually automatically signed in. I couldn't get my password right, so I tried to sign in through Facebook. (first time, the account is 8years or so). Instead it created...

Visitor

Yesterday my spotifyaccount informed me that i needed to sign in, even though I'm usually automatically signed in. I couldn't get my password right, so I tried to sign in through Facebook. (first tim...

user-removed

Not applicable

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

I beleive i have been hacked and all my playlists got deleted and replaced..

Hello! When I logged in to spotify this saturday, all of my playlists where erased, and replaced with 5 new spanish playlists..I changed my password to a more difficult password right away, and logged out from all units.I was able to restore some of ...

Casual Listener

Hello!   When I logged in to spotify this saturday, all of my playlists where erased, and replaced with 5 new spanish playlists.. I changed my password to a more difficult password right away...

HilmarIngi

Newbie

517 Views

3 replies

0 likes

Account
Security
  • 517 Views
  • 3 replies
  • 0 likes

Spotify using old email.

I need help changing my email on Spotify. I have my Facebook account linked to my Spotify account but I have a different email on my Facebook account now. My Spotify account is using my old email that I no longer have access to.

Newbie

I need help changing my email on Spotify. I have my Facebook account linked to my Spotify account but I have a different email on my Facebook account now. My Spotify account is using my old email tha...

MartF

Casual Listener

1218 Views

2 replies

1 likes

Account
  • 1218 Views
  • 2 replies
  • 1 likes

Solved!! Change to account to Vietnam

Hi, I'm a Vietnamese, currently working in the Philippines.Recently Spotify has been released in Vietnam, and I really really want to change my spotify account to Vietnam because the music in Philippines is just irrelevant to me.I tried to use my Vie...

Casual Listener

Hi, I'm a Vietnamese, currently working in the Philippines. Recently Spotify has been released in Vietnam, and I really really want to change my spotify account to Vietnam because the music in Phili...

socrec

Casual Listener

1373 Views

2 replies

0 likes

  • 1373 Views
  • 2 replies
  • 0 likes

I think someone hacked my account. How do I contact Spotify?

So a few days ago, I got an email from Spotify saying my email address had changed, blah, blah, blah. I immediately, that very second, logged into Spotify, saw that my email address was still the same, but my subscription had changed from Premium to ...

Newbie

So a few days ago, I got an email from Spotify saying my email address had changed, blah, blah, blah.  I immediately, that very second, logged into Spotify, saw that my email address was still t...

Maxim

Spotify Star

1104 Views

1 replies

0 likes

  • 1104 Views
  • 1 replies
  • 0 likes

My acccount has been banned

I asked to get my payment back beacause i did'nt know why 9,99 euro's got off my account. I wanted to reset it but couldn't find it anywhere. I think spotify banned my account for not paying. How do I get my premium account back and pay again?

Regular

I asked to get my payment back beacause i did'nt know why 9,99 euro's got off my account. I wanted to reset it but couldn't find it anywhere. I think spotify banned my account for not paying. How do ...

Remco53

Newbie

8483 Views

6 replies

2 likes

Account
  • 8483 Views
  • 6 replies
  • 2 likes

Share playlist.-

Hi, it's possible to share playlist between different accounts of the same Family Plan? Thanks...

Newbie

Hi, it's possible to share playlist between different accounts of the same Family Plan? Thanks...

imattolo

Community Legend

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

"Recently Played" showing unrecognized music

Lately my "Recently Played" list has shown polish music that I have definately not been listening to. I have logged out of all sessions and still the problem persists. I think someone is using my account. I changed my password and it didn't help. Am ...

Newbie

Lately my "Recently Played" list has shown polish music that I have definately not been listening to. I have logged out of all sessions and still the problem persists. I think someone is using my acc...

imattolo

Community Legend

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Can't change details of my profile

Im trying to change country setting on my profile. I followed the instructions on the FAQ page,but when i press save settings the email block tern red and it says 'this email adress already in use' as if im trying to create a new acount on the same a...

Casual Listener

Im trying to change country setting on my profile. I followed the instructions on the FAQ page,but when i press save settings the email block tern red and it says 'this email adress already in use' a...

Amitlev

Casual Listener

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes

Wrong Country

I live in Brazil and have USA set as my country in my profile, and I don't know why. If I try to change it, the drop-down menu is grayed out, so I can't click. I'm not using any Proxy and if I use any IP Lookup service, it shows my city and country, ...

Newbie

I live in Brazil and have USA set as my country in my profile, and I don't know why. If I try to change it, the drop-down menu is grayed out, so I can't click. I'm not using any Proxy and if I us...

user-removed

Not applicable

587 Views

2 replies

1 likes

Account
  • 587 Views
  • 2 replies
  • 1 likes

can't login - one plus 5t -SOLVED!!!

Hi, I've been trying to login to my Spotify user from Israel (the application is now available there) on my Oneplus 5t but can't do it. When i press the log in button it's just processing and does nothing- and no error message is showing. I know that...

Newbie

Hi,    I've been trying to login to my Spotify user from Israel (the application is now available there) on my Oneplus 5t but can't do it. When i press the log in button it's just process...

574 Views

0 replies

0 likes

Login
  • 574 Views
  • 0 replies
  • 0 likes

Unknown emailadrsss connected to profile

Help, I think my profile has been hacked!I have discovered that my email adress have been switched out to a unknown adress and my password does not work anymore. This raises a lot of concern with me.Luckily I can still log in via my facebook profile ...

Newbie

Help, I think my profile has been hacked! I have discovered that my email adress have been switched out to a unknown adress and my password does not work anymore. This raises a lot of...

IguanaSetup

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Trouble logging in

I'm haveing trouble logging in with my email and password. As soon as I log in, spotify logs me out and brings me to the log in page that says, sign in with email/facebook or create a new account. Please help. I've tried everything.

Newbie

I'm haveing trouble logging in with my email and password. As soon as I log in, spotify logs me out and brings me to the log in page that says, sign in with email/facebook or create a new account. Pl...

cocowinter

Music Fan

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Spotify Family with friends.

I want to upgrade mu current subscription to premium family. However the members of the account do not share the same physical address. What kind of problem would it cause?

Casual Listener

I want to upgrade mu current subscription to premium family. However the members of the account do not share the same physical address. What kind of problem would it cause?

Maxim

Spotify Star

2331 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2331 Views
  • 3 replies
  • 0 likes

Linking existing Facebook account with another account (merging two accounts)

So I have two accounts: one free one linked with my facebook and another one with a premium. I decided to go on my premium and link my Facebook, which worked, but the existing account I had previously with my Facebook linked is gone and all my saved ...

Newbie

So I have two accounts: one free one linked with my facebook and another one with a premium. I decided to go on my premium and link my Facebook, which worked, but the existing account I had previousl...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Superuser Contribution Account not valid

Hi, I woke up this morning and as often I turn on my Spotify. It was working for like 10minutes and than I had loggd out for some reasons. When I tried to log in again it wasn't working. It said that my account was valid. I tried to log in via intern...

Newbie

Hi,   I woke up this morning and as often I turn on my Spotify. It was working for like 10minutes and than I had loggd out for some reasons. When I tried to log in again it wasn't working. It ...

Alfredo

Roadie

817 Views

1 replies

1 likes

  • 817 Views
  • 1 replies
  • 1 likes

Perfil não aparece na busca do Spotify

Meu perfil não aparece na busca do Spotify. Algum HELP?

Casual Listener

Meu perfil não aparece na busca do Spotify. Algum HELP?

Bittencourt

Spotify Star

12015 Views

26 replies

0 likes

  • 12015 Views
  • 26 replies
  • 0 likes