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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83535 Views

29 replies

0 likes

  • 83535 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104692 Views

10 replies

3 likes

Account
Login
  • 104692 Views
  • 10 replies
  • 3 likes

Superuser Contribution Credit card data update problem

Hi, I had to restrict my card I used to pay for premium with before. Now I cannot update settings in spotify to give new card details. Payment site is not loading (the wait icon in chrome is spinning)

Newbie

Hi, I had to restrict my card I used to pay for premium with before. Now I cannot update settings in spotify to give new card details. Payment site is not loading (the wait icon in chrome i...

Alfredo

Roadie

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

No Premium - No Login

Hello everybody,I was premium for quite a long time (maybe a couple of years). Then I decided to take a break. Now:1) I can not login anymore on the desktop app. After I login, I see the profile and after 2 seconds the app kick me out, back to the lo...

Casual Listener

Hello everybody, I was premium for quite a long time (maybe a couple of years). Then I decided to take a break. Now: 1) I can not login anymore on the desktop app. After I login, I see the prof...

Volso

Casual Listener

591 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CAN'T LOG IN. HELP PLEASE!!

I was using the offline mode. And I accidentally logged out from my acount. Now, I can not log in because it says be online. But I can not be online because I was using the offline mode, when I logged out. PLEASE HELP

Newbie

I was using the offline mode. And I accidentally logged out from my acount. Now, I can not log in because it says be online. But I can not be online because I was using the offline mode, when I logge...

ZullyB

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email adres

This is a bug, not idea. When I change email adress this change is instant. After second change I'm getting confirmation email. Email should be sent with every email change request.

Newbie

This is a bug, not idea.  When I change email adress this change is instant. After second change I'm getting confirmation email. Email should be sent with every email change request.

ZullyB

Roadie

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

How to make someone ufollow your playlist

I have created a playlist, and I have 1 follower on it. I don't want anyone to follow the playlist, so how can I make them unfollow? I have tried to delete it and make it secret. But the follower is still able to see it??

Casual Listener

I have created a playlist, and I have 1 follower on it. I don't want anyone to follow the playlist, so how can I make them unfollow? I have tried to delete it and make it secret. But the follower is ...

CzechFencer

Composer

1971 Views

3 replies

0 likes

  • 1971 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't find my account details

I am trying to find my account details on Spotify premium but I can't find an accounts screen option. I discovered an old account opened before subscribing to premium and the 'my account' option is clear. Does anyone know how to find details of your ...

Visitor

I am trying to find my account details on Spotify premium but I can't find an accounts screen option.  I discovered an old account opened before subscribing to premium and the 'my account' optio...

Mike_johnson

Newbie

38060 Views

4 replies

0 likes

  • 38060 Views
  • 4 replies
  • 0 likes

Account username different from windows username

Hi the username on my windows and android app are different to the username on my online profile also the picture on the app is one i never selected.

Newbie

Hi the username on my windows and android app are different to the username on my online profile also the picture on the app is one i never selected.

imattolo

Community Legend

414 Views

1 replies

0 likes

Account
  • 414 Views
  • 1 replies
  • 0 likes

Facebook Login Issue on Desktop App

I have been trying to login to the Desktop app through my Facebook account, but nothing happens when I click on the button. So try using the Facebook credentials to login in but it takes me to a seperate account with the same email. I want to delete ...

Casual Listener

I have been trying to login to the Desktop app through my Facebook account, but nothing happens when I click on the button. So try using the Facebook credentials to login in but it takes me to a&nbsp...

ghost013

Casual Listener

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Neuer Account, Daten uebertragbar?

Hey Ich wuerde gerne einen neuen Account oeffnen, da ich mittlerweile keine Follower mehr haben will, zumindest keine, die mich kennen. Da nur den Benutzernamen zu aendern nicht die Follower loescht, will ich einen neuen Account und meine Playlists u...

Newbie

Hey 🙂 Ich wuerde gerne einen neuen Account oeffnen, da ich mittlerweile keine Follower mehr haben will, zumindest keine, die mich kennen. Da nur den Benutzernamen zu aendern nicht die Follower loes...

Maxim

Spotify Star

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Alteraram o e-mail associado a minha conta Spotify

Nao consigo entrar no Spotify via e-mail e senha. Somente Facebook. Entao acabei descobrindo que trocaram o e-mail e senha associados com minha conta e nao consigo altera-lo, nem ao menos encontrar quem fez isso. Preciso recuperar minha conta e mante...

Newbie

Nao consigo entrar no Spotify via e-mail e senha. Somente Facebook. Entao acabei descobrindo que trocaram o e-mail e senha associados com minha conta e nao consigo altera-lo, nem ao menos encontrar q...

1096 Views

0 replies

1 likes

Account
  • 1096 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution cambiare nickname o trasferire tutti i dati e musica in un altro account

Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following e ovviamente anche il mio abbonamento a premium. g...

Visitor

Salve, volevo sapere se si poteva cambiare il nickname su spotify, perchè ho rinscontrato dei problemi, se questo non è possibile come faccio a trasferire tutte le mie playlist e follower e following...

Daffydax

Newbie

17589 Views

2 replies

0 likes

  • 17589 Views
  • 2 replies
  • 0 likes

Solved!! Premium abonnement opzeggen lukt niet

Ik heb een probleem om mijn premium abonnement op te zeggen.Ik nam ongeveer 3 a 4 maanden geleden een premium abonnement omdat je voor 3 maanden 0,99 euro hoefde te betalen. Ik heb mn abonnement, voor de dag dat ik 9,99 euro zou moeten betalen, opgez...

Newbie

Ik heb een probleem om mijn premium abonnement op te zeggen. Ik nam ongeveer 3 a 4 maanden geleden een premium abonnement omdat je voor 3 maanden 0,99 euro hoefde te betalen. Ik heb mn abonnement, v...

Femke17

Newbie

19609 Views

19 replies

0 likes

Premium
  • 19609 Views
  • 19 replies
  • 0 likes

Solved!! My account was hacked and I took it back, but..

Hello! My premiumaccount was hacked, has anyone had the sam experience as me? I sent yhis message to spotify support:This fridag (4 of March 2014) I discovered that my account was hacked. Luckily enough the "hacker" didnt change my password and email...

Casual Listener

Hello! My premiumaccount was hacked, has anyone had the sam experience as me? I sent yhis message to spotify support: This fridag (4 of March 2014) I discovered that my account was hacked. Lucki...

amm132

Casual Listener

2931 Views

6 replies

0 likes

Premium
  • 2931 Views
  • 6 replies
  • 0 likes

User Login problem (switch from facebook login to username login)

I was using facebook login previously. I got a new password with my facebook mail and started to login with a new username and pass.(not facebook login) Suddenly spotify recognizes me as nonpremium and all my playlists are lost. Any help would be app...

Casual Listener

I was using facebook login previously.   I got a new password with my facebook mail and started to login with a new username and pass.(not facebook login)   Suddenly spotify recogn...

zifirr

Casual Listener

600 Views

1 replies

0 likes

Account
Login
  • 600 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me log in

This is on the mobile app and when it tells me to log in I put in my email and password and then it tells me "there is already an account with this email" and I know I am in the log in section not the sign up section so why would it be saying this?

Newbie

This is on the mobile app and when it tells me to log in I put in my email and password and then it tells me "there is already an account with this email" and I know I am in the log in section not th...

emperoreye7

Newbie

31018 Views

26 replies

10 likes

Login
  • 31018 Views
  • 26 replies
  • 10 likes

Cannot change my payment option

I need to change my payment option and when I click on 'Update' under my profile it just refreshes the screen and I am unable to update my credit card information.

Casual Listener

I need to change my payment option and when I click on 'Update' under my profile it just refreshes the screen and I am unable to update my credit card information.    

mjc1231

Casual Listener

949 Views

2 replies

0 likes

  • 949 Views
  • 2 replies
  • 0 likes

Account Still Hacked Despite Signing Out of Everywhere & Changing Password

I realised that somebody was using my account so I signed out of everywhere else. I changed my password too to prevent said person from using it again. Despite taking the two actions above, I realised my account was still being used by other people b...

Newbie

I realised that somebody was using my account so I signed out of everywhere else. I changed my password too to prevent said person from using it again.    Despite taking the two actions a...

calcor1

Newbie

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Can't log in

Guys, suddenly my spotify logged out..And when i try to login, it says my email/username with password are wrong.. I reset my password 3 times, and i still can't log into my acc.. please help!

Newbie

Guys, suddenly my spotify logged out.. And when i try to login, it says my email/username with password are wrong..   I reset my password 3 times, and i still can't log into my acc.. please h...

michi_palaceone

Gig Goer

527 Views

1 replies

0 likes

Account
Login
  • 527 Views
  • 1 replies
  • 0 likes

Problema com conta Premium - simplesmente foi desativada antes do tempo

Ola, gostaria de saber como resolvo meu problema... Paguei o plano Premium de 1 ano em setembro, mas simplesmente virou Free em marco!!!!!!

Newbie

Ola, gostaria de saber como resolvo meu problema... Paguei o plano Premium de 1 ano em setembro, mas simplesmente virou Free em marco!!!!!! 😕

469 Views

0 replies

1 likes

  • 469 Views
  • 0 replies
  • 1 likes