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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166942 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166942 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11252 Views
  • 6 replies
  • 11 likes
  • Security
  • 11252 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514368 Views
  • 986 replies
  • 112 likes
  • Account
  • 514368 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125760 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125760 Views
  • 74 replies
  • 12 likes

Minha família, mesmo morando comigo não consegue aceitar convite familiar

Mesmo morando junto, minha família não consegue aceitar o convite familiar. O erro que aparece é que eles não moram junto comigo. Preciso de ajuda.

  • Newbie
  • Mesmo morando junto, minha família não consegue aceitar o convite familiar. O erro que aparece é que eles não moram junto comigo. Preciso de ajuda.
  • Leocarrasco
  • Newbie
  • 744 Views
  • 2 replies
  • 3 likes
  • Premium
    Subscription
  • 744 Views
  • 2 replies
  • 3 likes

Superuser Contribution cuenta familiar

Estimados necesito ayuda hace mucho tiempo mis hermanos me ayudaron a suscribirme a la cuenta con cargo a mi tarjeta sin embargo en ese entonces otro familiar quedo como titular de la cuenta ahora yo quiero ser titular de mi cuenta y quiero saber com...

  • Newbie
  • Estimados necesito ayuda hace mucho tiempo mis hermanos me ayudaron a suscribirme a la cuenta con cargo a mi tarjeta sin embargo en ese entonces otro familiar quedo como titular de la cuenta  ah...
  • mike130389
  • Newbie
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Me aparecen las playlist de otra persona

Desde ayer todas mis playlist han desaparecido y en su lugar han aparecido otras que parecen hechas por otra persona usando mi cuenta. Aparece mi nombre de usuario, pero la musica que contienen no es mia ni hice yo esas listas nunca. Pense que alguie...

  • Newbie
  • Desde ayer todas mis playlist han desaparecido y en su lugar han aparecido otras que parecen hechas por otra persona usando mi cuenta. Aparece mi nombre de usuario, pero la musica que contienen no es...
  • MaríaCamila
  • Roadie
  • 4604 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 4604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have premium spotify on my laptop but not on my phone and I'm on the same account. I've tried logging out and back in on my phone but the same problem is still occurring, why is this happening?

  • Newbie
  • I have premium spotify on my laptop but not on my phone and I'm on the same account. I've tried logging out and back in on my phone but the same problem is still occurring, why is this happening? &n...
  • MaríaCamila
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged!!! Free account.

Hey Spotify, You have no phone contact. I noticed I am being charged 9.99 a month, and I cancelled my premium status months ago - and I was charged last month too. I checked my account, and it is listed as free. I checked my other email and it is not...

  • Newbie
  • Hey Spotify,   You have no phone contact. I noticed I am being charged 9.99 a month, and I cancelled my premium status months ago - and I was charged last month too. I checked my account, and ...
  • MaríaCamila
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Hey! So someone logged into my account from a GalaxyS8 and I have no idea who this can be. I logged out of all my devices, as well as changing my password, but when I logged back on the person kept playing music trough my account. Would you be able t...

  • Casual Listener
  • Hey!   So someone logged into my account from a GalaxyS8 and I have no idea who this can be. I logged out of all my devices, as well as changing my password, but when I logged back on the pers...
  • MaríaCamila
  • Roadie
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambiar el pais de la cuenta

necesito cambiar el pais de mi cuenta de alemania a españa y no me deja porque pago con una cuenta de paypal alemana. alguien sabe como cambiar el método de pago?gracias

  • Newbie
  • necesito cambiar el pais de mi cuenta de alemania a españa y no me deja porque pago con una cuenta de paypal alemana. alguien sabe como cambiar el método de pago? gracias
  • szasza
  • Newbie
  • 2003 Views
  • 3 replies
  • 0 likes
  • 2003 Views
  • 3 replies
  • 0 likes

Solved!! how to make 2 artist profiles into one

Hey guys, I'm Mark OI've been doing collabs lately. 2 were uploaded on spotify but only one appears on my artist profile. The other one sits under another Mark O profile which is really annoying because that means I have two profiles. Anyone got any ...

  • Casual Listener
  • Hey guys,  I'm Mark O I've been doing collabs lately.  2 were uploaded on spotify but only one appears on my artist profile.  The other one sits under another Mark O profile which i...
  • CzechFencer
  • Composer
  • 1448 Views
  • 3 replies
  • 0 likes
  • 1448 Views
  • 3 replies
  • 0 likes

Need to disable james.burchfield premium account

Hello, my other username is james.burchfield, i need to disable the premium service but the email address is associated with another email address which I can no longer access. I also do not have the password to it. Could spotify please assist?

  • Newbie
  • Hello, my other username is james.burchfield, i need to disable the premium service but the email address is associated with another email address which I can no longer access. I also do not have the...
  • itsHoro
  • Casual Listener
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Problem

Hi, i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song! ( all ugly song ) I delete all of them and a few minutes ...

  • Newbie
  • Hi,  i have a big problem with my account premium. It all start 1 years ago. Someone can enter in my account and do what he want, add song and delete mine!! Yesterday he add more than 100 song!...
  • Maxim
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 421 Views
  • 1 replies
  • 0 likes

Someone stole my account

I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. This is unaceptable.

  • Newbie
  • I have received a emaik (attached) and someone have changed my accoount email. Now i can't access or change my email/password. I have blocked my paypal suscription in order to no be stolen. Th...
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, that I don't know, is listening from my account with ...

  • Newbie
  • There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, th...
  • MaríaCamila
  • Roadie
  • 599 Views
  • 1 replies
  • 0 likes
  • Windows
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Log In!!!!

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why cant you just have my username somewhere I can see it....

  • Casual Listener
  • This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why can...
  • ShellyBarel
  • Casual Listener
  • 1276 Views
  • 10 replies
  • 0 likes
  • 1276 Views
  • 10 replies
  • 0 likes

How to my premium from an account to another?

How can i move my premium fron an account to anorher?

  • Newbie
  • How can i move my premium fron an account to anorher?
  • IguanaSetup
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account was deleted for no reason, Premium customer. Had to start new account, can't access original

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment is up to date. I've been shut out of the service -...

  • Casual Listener
  • I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment...
  • SpotifyLuke1
  • Casual Listener
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Facebook Connection Error

Hello, when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later." I already tried to delete Spotify from my Facebook Apps, but it didnt help. I am using my...

  • Newbie
  • Hello,   when I try to connect my Spotify Account to my Facebook Account i get an error message: "Sorry there has been a temporary error, please try again later."   I already tried to d...
  • 671 Views
  • 0 replies
  • 0 likes
  • 671 Views
  • 0 replies
  • 0 likes

How to change the username?

i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it not works. Pleeeeease, how can i change my usernam...

  • Newbie
  • i'm using a sistem in my house that needs to do the login with the username, and i always need to write all that numbers and letters.... i've alread tried to use just the e-mail to do my login but it...
  • Luke
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

My card was charged at 11:13pm march 7, 2018. my bill isnt due until march 8,2018

Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from work tonight just to cancel it before 12am, because ...

  • Newbie
  • Just wondering since I cannot speak to anyone immediately, how can I get my money back fast! My due date is for march 8, 2018 . How can they take it out anytime before that, I was rushing home from w...
  • Luke
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

U STEALED MY MONEY

WHATS GOING ON KIDS HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!

  • Newbie
  • WHATS GOING ON KIDS  HOW CAN U DOING LIKE THIS ? I DONT CARE , U SHOULD TO PAY IT ME BACK IN SHORT RIGHT NOW!!   <removed sensitive information>
  • Luke
  • Spotify Star
  • 283 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 283 Views
  • 1 replies
  • 1 likes

Starbucks Partners spotify premium not working

I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP

  • Casual Listener
  • I am a starbucks partner and it wont let me register for the free spotify premium, it just says "something went wrong" HELP
  • Marie9801
  • Newbie
  • 5340 Views
  • 9 replies
  • 0 likes
  • 5340 Views
  • 9 replies
  • 0 likes