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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421673 Views
  • 965 replies
  • 108 likes
  • Account
  • 421673 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186604 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186604 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103495 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103495 Views
  • 69 replies
  • 10 likes

Forgot email and password

I just logged out of my account that I don’t have the email address to and password I need help on what to do next

  • Newbie
  • I just logged out of my account that I don’t have the email address to and password I need help on what to do next
  • IguanaSetup
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

canceling a subscription during 30 day free trial

Hi, so today is the 12th of January but my free trail ends on the 16th. I dont want spotify premium after my free trial ends. I didnt really even want the free trail to begin with. I think i accidentally tapped something. How do i cancel it before im...

  • Newbie
  • Hi, so today is the 12th of January but my free trail ends on the 16th. I dont want spotify premium after my free trial ends. I didnt really even want the free trail to begin with. I think i accident...
  • zprimus100
  • Newbie
  • 3900 Views
  • 3 replies
  • 0 likes
  • 3900 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Tengo cuenta familiar y no nos deja usar a varios usuarios 

  • Newbie
  • Tengo cuenta familiar y no nos deja usar a varios usuarios 
  • angiemelor
  • Newbie
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Não consigo efetuar o pagamento do plano premium family com meus cartões de credito.

Olá comunidade! Estou a dias enfrentando um problema muito chato, nao estou conseguindo de forma alguma renovar a minha assinatura family com meus cartões de credito. aparece o seguinte erro sempre: Opa, parece que seu cartão ou serviço de pagamento ...

  • Casual Listener
  • Olá comunidade! Estou a dias enfrentando um problema muito chato, nao estou conseguindo de forma alguma renovar a minha assinatura family com meus cartões de credito. aparece o seguinte erro sempre: ...
  • Alexsandro1999
  • Newbie
  • 10113 Views
  • 6 replies
  • 7 likes
  • 10113 Views
  • 6 replies
  • 7 likes

Exclusao de membro automatico

Tenho plano familia e este mes estou tendo problema com a exclusao automatica de pessoas que moram na minha casa Por gentileza verifiquem o motivo pois e incomodo essas exclusoes caso nao solucionem o problema ou cancelar o produto pois nao compensa ...

  • Newbie
  • Tenho plano familia e este mes estou tendo problema com a exclusao automatica de pessoas que moram na minha casa Por gentileza verifiquem o motivo pois e incomodo essas exclusoes caso nao s...
  • Bittencourt
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Access to premium account and email lost.

Hello, I have a problem. I have a spotify premium account, but I don't have access to the account anymore (Lost password). I also lost the email attached to this account. How can I get access to this account, so that I can stop premium. Information i...

  • Newbie
  • Hello,   I have a problem. I have a spotify premium account, but I don't have access to the account anymore (Lost password). I also lost the email attached to this account. How can I get acces...
  • DesignatorPrime
  • Casual Listener
  • 532 Views
  • 1 replies
  • 0 likes
  • Account
  • 532 Views
  • 1 replies
  • 0 likes

Changing my spotify username

I want to change my spotify username but as i can see that is not possible atm. Ive heard that the staff of spotify can help me make a new account, move my spotify premium and playlists over there and get me a new username. (im part of a spotify fami...

  • Newbie
  • I want to change my spotify username but as i can see that is not possible atm. Ive heard that the staff of spotify can help me make a new account, move my spotify premium and playlist...
  • DesignatorPrime
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 240 Views
  • 1 replies
  • 0 likes

Random users keep using my account.. Without having my password and i have logged out on all systems

I am starting to get very annoyed with spotify, for some reason random people can just use my account, for no reason. I have logged out from all of my devices several times and changed my facebook password and still people seem to be able to use my a...

  • Newbie
  • I am starting to get very annoyed with spotify, for some reason random people can just use my account, for no reason. I have logged out from all of my devices several times and changed my facebook pa...
  • Leci
  • Casual Listener
  • 385 Views
  • 3 replies
  • 0 likes
  • Account
  • 385 Views
  • 3 replies
  • 0 likes

Solved!! Bank and Spotify in differents countries

Hi! I'm a French student actually in Ireland for one year. I want to subscribe to Spotify premium but my bank account is located in France and my Spotify account here in Ireland. When I tried to subscribe I was told my bank account has to be in Irela...

  • Casual Listener
  • Hi! I'm a French student actually in Ireland for one year. I want to subscribe to Spotify premium but my bank account is located in France and my Spotify account here in Ireland. When I tried to...
  • Maxim
  • Spotify Star
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Playlists are not editing

I've deleted some song froma playlist brut they keep adding back. Is there a bug or something?

  • Casual Listener
  • I've deleted some song froma playlist brut they keep adding back. Is there a bug or something?
  • crisamericano
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
  • 278 Views
  • 2 replies
  • 0 likes

Playlist Won't Play

Created a new playlist but when I try to play it on my mobile device it won't play the songs on the playlist. It might play one or two but then it plays random songs. This only happens on my mobile device and only with this playlist. I looked through...

  • Casual Listener
  • Created a new playlist but when I try to play it on my mobile device it won't play the songs on the playlist. It might play one or two but then it plays random songs. This only happens on my mobile d...
  • jyndel
  • Casual Listener
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Solved!! Change accountname back

hi,today my account was hacked. Someone plays music from another smartphone and all my playlists were deleted - even my name was changed to Andrea Mellado. I removed all logins via spotify browser and changed my password. That worked - but Andrea Mel...

  • Casual Listener
  • hi, today my account was hacked. Someone plays music from another smartphone and all my playlists were deleted - even my name was changed to Andrea Mellado. I removed all logins via spotify browser ...
  • LoaODjaei
  • Casual Listener
  • 517 Views
  • 4 replies
  • 0 likes
  • Account
  • 517 Views
  • 4 replies
  • 0 likes

Nobody from Spotify Customer Support will contact me

I was online chatting with customer support in order to make a new account and transfer my playlists and followers. The assistant deleted my account so I could make a new one. We then got sidconnected so now I have an empty account and NO ONE WILL CO...

  • Newbie
  • I was online chatting with customer support in order to make a new account and transfer my playlists and followers. The assistant deleted my account so I could make a new one. We then got sidconnecte...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Menu item "Artists I like" and samples disappeared.

Hello everyone, Before booking a premium account, I was able to click on my name and select artists I like from a list of genres. Afterwards, I was presented with a few pieces of music that I could choose to like or skip. That was really great, becau...

  • Newbie
  • Hello everyone,   Before booking a premium account, I was able to click on my name and select artists I like from a list of genres. Afterwards, I was presented with a few pieces of music that ...
  • Chris
  • Spotify
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung t.v.

I have 2 Samsung tvs...first one loaded fine and works. 2nd one has the app but it just stays on the loading screen, but never actually loads...any ideas?

  • Newbie
  • I have 2 Samsung tvs...first one loaded fine and works. 2nd one has the app but it just stays on the loading screen, but never actually loads...any ideas?
  • Chris
  • Spotify
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads desaparecem do app no windows e no android

Tentei ir na minha conta Dispositivos Offline e remover todos dispositivos, pois li em um topico que isso pode ajudar, porem ao clicar no botao nada acontece, nao funciona o botao individual e nem no botao remover todos.

  • Newbie
  • Tentei ir na minha conta Dispositivos Offline e remover todos dispositivos, pois li em um topico que isso pode ajudar, porem ao clicar no botao nada acontece, nao funciona o botao individual e nem no...
  • Chris
  • Spotify
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium - Not asked about address

I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address. Simply asked me to pay. Now I can't tell my family what specific address they should add, because it might block their accounts from the subscription. C...

  • Newbie
  • I subscribed to Family Premium yesterday through mobile and it did not ask me for a home address.   Simply asked me to pay. Now I can't tell my family what specific address they should&nb...
  • Felixh31
  • Music Fan
  • 424 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 424 Views
  • 2 replies
  • 0 likes

Solved!! Don't know my password or e-mail address!

After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. Then I realised that I don't know my password and the e...

  • Visitor
  • After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. &nb...
  • Felixh31
  • Music Fan
  • 2522 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2522 Views
  • 1 replies
  • 0 likes

Changed from Premium to Family

Hi,I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

  • Newbie
  • Hi, I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).
  • Felixh31
  • Music Fan
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Contact spotify support - account hacked

Hi all, I have a premium account for already two years, never had any issue. In the last month, everyday some random songs are automatically download in my device (I have never listened this artist, nor even this kind of music and for sure I did not ...

  • Newbie
  • Hi all,   I have a premium account for already two years, never had any issue. In the last month, everyday some random songs are automatically download in my device (I have never listened this...
  • IguanaSetup
  • Community Legend
  • 1142 Views
  • 1 replies
  • 0 likes
  • Security
  • 1142 Views
  • 1 replies
  • 0 likes