Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi.Is there any method to change my log-in for spotify? I created account few years ago and I logged in with my Facebook account. Is there any possibility to swap to normal login without the facebook account?
PlanPremiumCountryUKDeviceiPhone 11 and MacBook ProOperating SystemOS My Question or IssueMy card recently expired so I need to update my payment information but every time I try I get an error on the Spotify website. When I select 'update my payment...
PlanFreeCountryGermany In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcasts. But like every 1 or 2 weeks Spotify keeps resetting my passwor...
Hi there, I played a single lullaby track to get my baby to sleep for a whole year on spotify and now all my playlists (that I used to depend on for finding new music!) like release radar and discover weekly are completely ruined with baby music and ...
PlanPremiumCountrySwitzerlandMy Question or IssueHey ThereI have a new credit card and its not possible to change the information of the credit card. I always get a message that this is an invalid payment method. However, I can use the credit card el...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hey guys, so for some reason, I now cannot click on any pre-save links for spotify. When I click the presave button it loads for 0.1s and nothing happens, I tried opening browser and standalone spotify on my desktop and it doesnt change anything. I t...
PlanPremiumCountryUKDevice(iPhone 11My Question or IssueMy daughter has a new phone, cant remember her spotify password. She knows her username.The email linked to her username is my husbands, and he also has his own spotify account linked to that em...
Wherever I login with my account, I can't find my playlists...Instead, there are 7 playlists that I never seen before. Before asking if I'm in the right account, the answear is YES, I've already confirmed that as many times as you could possible thin...
About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...
I have a family subscription for Spotify. Today my wife has found that all her playlists are missing in the My Playlist section. However when I search for her playlist I can find them, but when I look at her profile it says she has only one playlist....
PlanPremium FamilyCountry U.S.DevicePC and AndroidOperating System(Windows 10, Android) My Question or IssueI just upgraded from Premium to Premium Family. I'm trying to add a family member but whenever I try to go to the page where you would add you...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUSAOperating SystemAndroid My Question or IssueI was just charged $10.79 for "spotifyab" even though my account is th...
PlanPremium through a family accountSweden DeviceiPhone 11 Pro and Windows desktopOperating System(iOS 10 and Windows 10) My Question or IssueI noticed that my email has been changed to something else, most likely hacked. Tried to change it but appar...
Most of the issues I have had with Spotify, I have been able to trouble shoot and fix. Sometimes they are user error, sometimes something within the functioning of the Spotify app, and a few times, simply something I am trying to do that Spotify does...
PlanPremiumCountryUkraineDevice(iPhone XOperating SystemiOS 13.6.1 My Question or IssueI can’t find podcasts. I am searching JRE, but it does not show up. There is no Podcast section in Search / Browse allIt is a big frustration to me, cause I joined...
PlanPremiumCountryGermanyDeviceGoogle CromeOperating SystemWindows 10 My Question or Issue I've got several E-Mails from Spotify that someone logged into my account.So i tryed to change the password but it doesn't work. Everytime when i want to confi...
Hello. My plan is FreeCountryNorwayDeviceSpotify on xPeng G3My Question or IssueI have a similar issue as:https://community.spotify.com/t5/Accounts/Spotify-thinks-I-m-abroad-when-I-m-not/m-p/116870 I have not changed my country, its still Norway.I ha...
I've had Spotify for a long time, signed up by email address. My Premium account was closed due to change of the credit card. But now I'm paying för Premium but my account says that I still just have Spotify free. I did try to log out and log in agai...
PlanFree/PremiumCountry US Device(iPhone 13 pro, iMac 21.5 late 2013, Macbook Air late 2015)Operating System(iOS 15, Windows 10, etc.) My Question I was listening Nirvana and then I can't play song