Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414680 Views
  • 965 replies
  • 108 likes
  • Account
  • 414680 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181411 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181411 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102101 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102101 Views
  • 68 replies
  • 10 likes

Superuser Contribution Multiple Accounts Toggle

My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to login requires a ridiculous number of clicks to co...

  • Newbie
  • My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to...
  • SergioDavid
  • Roadie
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't login on mobile device & computer

Dear Spotify Helpers,I accidently took my money back from the bank for Spotify Premium.Now i can't login throu Facebook.When i login on my mobile Device it said; Username/Password is not Valid.When i login on my Computer it will not even load the acc...

  • Newbie
  • Dear Spotify Helpers, I accidently took my money back from the bank for Spotify Premium. Now i can't login throu Facebook. When i login on my mobile Device it said; Username/Password is not Vali...
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Device Password unchangeable

Dear Community, Dear Spotify Team, I'm a little annoyed and let me tell you why. It's about 3-4 Weeks now that I directly contacted the support team because I can't change my device password.Until now I got no reply. Not that fast but ok. Afterwards ...

  • Regular
  • Dear Community, Dear Spotify Team,   I'm a little annoyed and let me tell you why. It's about 3-4 Weeks now that I directly contacted the support team because I can't change my device password...
  • Lio-4
  • Newbie
  • 1898 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 1898 Views
  • 4 replies
  • 0 likes

Account hacked

Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my password (both Spotify and Facebook) so I hope this ...

  • Newbie
  • Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my p...
  • Noah
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Empty

Empty

  • Newbie
  • Empty
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Wrong email address and password

Hi,my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became visible when she realized (finally) that she did a mi...

  • Newbie
  • Hi, my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became ...
  • Tom
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 309 Views
  • 1 replies
  • 0 likes

Unable to change password

Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank.Any suggestions?

  • Newbie
  • Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank. Any suggestions?
  • tjokjok
  • Newbie
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Someone is changing my songs and is playing them on a web player

i'm having a panic attack right nowi formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome)-i changed my facebook password-i changed my spotify pass...

  • Casual Listener
  • i'm having a panic attack right now i formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome) -i...
  • Fruztal
  • Casual Listener
  • 17680 Views
  • 3 replies
  • 1 likes
  • 17680 Views
  • 3 replies
  • 1 likes

Superuser Contribution Error en Last.fm

Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " Error en scrobbling last.fm "Aunque lo desactive, si...

  • Newbie
  • Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " E...
  • sacarminati
  • Newbie
  • 2642 Views
  • 3 replies
  • 0 likes
  • 2642 Views
  • 3 replies
  • 0 likes

Facebook Name VS Account Name

I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebook name.... is there anyway to remove the Facebook ...

  • Newbie
  • I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebo...
  • lumosin
  • Newbie
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Not able to change password on my account

Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a field can't be blank, but I do enter the old passwor...

  • Newbie
  • Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a f...
  • phan_times
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Creating a dummy account as a shared roof for family plan?

Hi everybody!As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read that in case of any address change in the future, the account...

  • Casual Listener
  • Hi everybody! As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read tha...
  • jsannn
  • Community Legend
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

can I merge two accounts in a family plan?

My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And if so, would we still be able to have our own playlists and ...

  • Casual Listener
  • My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And...
  • jsannn
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! Add new family members without email account

Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the same user name. How can I switched them all under ...

  • Casual Listener
  • Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the...
  • Rosetamore
  • Newbie
  • 9599 Views
  • 5 replies
  • 1 likes
  • Login
  • 9599 Views
  • 5 replies
  • 1 likes

Changing the Country on my account

I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change the location tied to my account?

  • Casual Listener
  • I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change...
  • Noah
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Can't log in on my DENON app with Spotify

Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo.Greetings from Holland (Sorry for the bad english, if i ma...

  • Newbie
  • Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo. Gre...
  • canjo07
  • Casual Listener
  • 589 Views
  • 3 replies
  • 0 likes
  • 589 Views
  • 3 replies
  • 0 likes

Disabled account

I was a premium user and just recently canceled my subscription. Just today it said that my account was disabled. This is making me really **bleep** off because I had about 5 playlists with at least 200 songs. How do I get my account back?

  • Newbie
  • I was a premium user and just recently canceled my subscription. Just today it said that my account was disabled. This is making me really **bleep** off because I had about 5 playlists with at least ...
  • kejt_
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not available in my country

When I made my account I decided to get a premium account. However, since I am living in Romania, I thought my CC would be declined when creating the account. This was not the case. Skip forward to now, after a year+ of active subscription. I want to...

  • Gig Goer
  • When I made my account I decided to get a premium account. However, since I am living in Romania, I thought my CC would be declined when creating the account. This was not the case. Skip forward to n...
  • Xduck
  • Newbie
  • 44535 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 44535 Views
  • 7 replies
  • 3 likes

Superuser Contribution Scusate ho creato una playlist con i miei brani ma non la riescono a sentire gli altri . Come mai?

Salve a tutti, ho creato la mia playlist con i miei brani ma gli altri non riescono ad ascoltare. Come faccio?

  • Newbie
  • Salve a tutti, ho creato la mia playlist con i miei brani ma gli altri non riescono ad ascoltare. Come faccio?
  • William_13
  • Gig Goer
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

One user - multiple devices

Hey guys, got a problem:At home we have 4 premium users and 2 devices. But only one (always the same since he was the first who connected with the devices) user can see the devices and can play songs on them. How is that possible?I already tried rein...

  • Casual Listener
  • Hey guys,   got a problem: At home we have 4 premium users and 2 devices. But only one (always the same since he was the first who connected with the devices) user can see the devices and can...
  • IguanaSetup
  • Community Legend
  • 831 Views
  • 3 replies
  • 0 likes
  • Premium
  • 831 Views
  • 3 replies
  • 0 likes