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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76438 Views

28 replies

0 likes

  • 76438 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94277 Views

9 replies

2 likes

Account
Login
  • 94277 Views
  • 9 replies
  • 2 likes

I can't log in my account

I can't log in my account, q have done for reset mw password account, but still same. Every time i try to used my new password, it still wrong. How to solve this problem?

Casual Listener

I can't log in my account, q have done for reset mw password account, but still same. Every time i try to used my new password, it still wrong. How to solve this problem?

Anjarsari19

Casual Listener

560 Views

2 replies

0 likes

  • 560 Views
  • 2 replies
  • 0 likes

Can't Login

Hi, im bought account with premium from unknown guy. I have changed email and password on my.Then support wrote me this: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is safe.To acce...

Newbie

Hi, im bought account with premium from unknown guy. I have changed email and password on my. Then support wrote me this:   We detected abnormal activity on the app you are using so we have d...

Maxim

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! Can't lot in - e-mail not found?

So to make this short (I've already tried posting this four times today with no luck...), I can't log in to Spotify anymore. I have all the passwords I use written down, so I'm 100% the password is correct. When I try to reset the password, it tells ...

Casual Listener

 So to make this short (I've already tried posting this four times today with no luck...), I can't log in to Spotify anymore. I have all the passwords I use written down, so I'm 100% the passwor...

chickenviking

Newbie

2399 Views

14 replies

0 likes

Account
Login
  • 2399 Views
  • 14 replies
  • 0 likes

Hacked account all playlists removed

I wanted to listen to my Spotify today and I couldn’t log in so I thought I forgot my password so I reset it and made a new password and logged in and all my playlists were gone ! I only had two playlists with some German music I have never seen befo...

Newbie

I wanted to listen to my Spotify today and I couldn’t log in so I thought I forgot my password so I reset it and made a new password and logged in and all my playlists were gone ! I only had two play...

Sebasty

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Unable to log in.

I use the free app for half an hour and I didn't have any problems until now.I enter the correct username and password (it's okay on my tablet), I don't use an e-mail or FacebookIt says "Unable to login. Either username or password is incorrect"Often...

Newbie

I use the free app for half an hour and I didn't have any problems until now. I enter the correct username and password (it's okay on my tablet), I don't use an e-mail or Facebook It says "Un...

Evve321

Newbie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

i cant change the nation of my account

i am trying to change my country from italy to new zeland but it doesen''t work.

Casual Listener

i am trying to change my country from italy to new zeland but it doesen''t work.

Harryx001

Newbie

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

Solved!! My account is hacked

Hello, I received an email today (May, 9, 2018) from spotify, told me that my email change to perdona******@gmail.com .I never change my email to that. My account seems to be hijacked by someone. I can not login anymore. Please help to get my account...

Newbie

Hello,   I received an email today (May, 9, 2018) from spotify, told me that my email change to perdona******@gmail.com . I never change my email to that. My account seems to be hij...

Maxim

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Premium account hijacked

Hi!This morning I found out that someone has changed both my email address and password on my Spotify account around 1am, cheeky **bleep**. And for some reason, Spotify didn't bother to ask for my confirmation, so I'd like Spotify to close that accou...

Newbie

Hi! This morning I found out that someone has changed both my email address and password on my Spotify account around 1am, cheeky **bleep**.  And for some reason, Spotify didn't bother to ask f...

Maxim

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

cant change the nickname account apparently..

i had created my old spotify account withouth facebook, and just after i linked them.i deleted my facebook account almost an year ago and i though i had lost my spotify account forever, but actually i just found it and logged it somehow, the name got...

Casual Listener

i had created my old spotify account withouth facebook, and just after i linked them. i deleted my facebook account almost an year ago and i though i had lost my spotify account forever, but actuall...

user-removed

Not applicable

980 Views

5 replies

0 likes

Account
  • 980 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Community Account - Signature

Hey Friends, I would like to add a signature to my Community-Account so everywhere I post something you see some links to my socialmedia or spotify account. I saw that this was possible under the tab 'personal information' in the early days but i can...

Gig Goer

Hey Friends,   I would like to add a signature to my Community-Account so everywhere I post something you see some links to my socialmedia or spotify account.   I saw that this was poss...

michi_palaceone

Gig Goer

1019 Views

1 replies

1 likes

Account
Other
  • 1019 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changed phone: lost premium account but still charged

Hello, I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have Premium account but I was charged as if I have Premium account. I ...

Casual Listener

Hello,    I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have ...

antonisloizou88

Casual Listener

1771 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 1771 Views
  • 2 replies
  • 0 likes

Can’t get my premium back While travelling

I’m Canadian currently traveling. My most recent premium account was based in Australia as I was living there for two years. I’ve been travelling Asian for 1.5month with an Indonesian SIM card. My premium has just expired and I can’t grt it back as s...

Casual Listener

I’m Canadian currently traveling. My most recent premium account was based in Australia as I was living there for two years.  I’ve been travelling Asian for 1.5month with an Indonesian SIM card....

Maxim

Spotify Star

702 Views

3 replies

0 likes

  • 702 Views
  • 3 replies
  • 0 likes

Log-in issuses

I'm having problems logging in to my account (this is a second account, I had to make to post on the community)the original account is not linked to Facebook, I have used all my known emails, I know exactly what the password is, also when I log on to...

Regular

I'm having problems logging in to my account (this is a second account, I had to make to post on the community) the original account is not linked to Facebook, I have used all my known emails, ...

user-removed

Not applicable

662 Views

1 replies

0 likes

Login
Premium
  • 662 Views
  • 1 replies
  • 0 likes

I have premium subscription. Presale passwords ?

Spotify presale offer. Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.

Newbie

Spotify presale offer.  Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.  

user-removed

Not applicable

1138 Views

2 replies

0 likes

  • 1138 Views
  • 2 replies
  • 0 likes

Presale code needed for a vet and daughter for Tash in Raleigh, NC

I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.

Newbie

I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.

user-removed

Not applicable

1003 Views

1 replies

1 likes

Other
  • 1003 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline loggin problem

I can log in cuz said im not connected to Internet, what happend?

Newbie

I can log in cuz said im not connected to Internet, what happend?

Alfredo

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank account details and it said the bank details didn'...

Newbie

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank...

Alfredo

Roadie

974 Views

1 replies

0 likes

Premium
  • 974 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Trouble

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kicks me out of the app after I'm at the end of the reg...

Newbie

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kick...

Alfredo

Roadie

681 Views

1 replies

0 likes

Account
Login
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

Newbie

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

Alfredo

Roadie

683 Views

1 replies

0 likes

Free
  • 683 Views
  • 1 replies
  • 0 likes