Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,Someone changed ilegally accessed my premium spotify account and changed the email adress associated to it, and the password...What can I do ?
So the app on my phone logged me out which would normally be fine, but i had my premium set to offline so that it didnt use data as I was listening while I drove. Now when I try to log in it tells me 'You are currently set to offline, please go onlin...
I signed up for a premium 48hour trial last Thursday. After doing so, I received an email inviting me to try it for 30 days, so I signed up, giving my billing information. After the 48hours were up, however, I recieved an email telling me that they w...
I have a Facebook Spotify account and I have an email spotify account. I can't connect my Facebook to my email Spotify account because of the facebook Spotify account. Is it possible to delete the Facebook account so I can connect my email account to...
Jadi waktu saya daftar premium itu saya milih yang pelajar karena memang saya pelajar, dan kebetulan saya ketika itu memakai kartu kredit ibu saya, nah namun ketika disuruh daftar aku pelajar, tidak sengaja kepencet back, lalu saya dengan tidak telit...
As it says in the title, I cannot sign into any account on spotify mobile. I have tried to create a new account and i cannot sign in with any of those either. Every time I try to sign in the app either lets me sign in for a split second and then boot...
Hola, Lo que pasa es que me gustaria cambiar el nombre de usuario que tengo una que tengo uno que no conozco no recuerdo a ver puesto eso pero tengo mucha musica guardada para tener que crear una cuenta nueva desde cero es esto posible o no hay maner...
There’s are 2 devices (sound touch 30 and Samsung s7) that recently I noticed were connected to my Spotify. I have no idea what any of these are and I try to hit forget device and it works for a few seconds and then it automatically tries to reconnec...
I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
I have logged out of every device and changed all my passwords. Still using it and it's definitely not someone I know..please help
Please help. I woke up yesterday and found i was logged out of my account (not sure why still). When i logged back in, my account had been wiped clean of all my saved music (playlists i had created) and I'm getting a bit frazzled trying to figure it ...
Hi I am trying to upgrade my girlfriends account to Premium as she has just bought a Sonos device and wants to play Spotify through it. So I tried to register her a new account and it said 'This email address is already registered to an account'... s...
It seems like the account linked to my main email address, *snip*, got hacked and someone changed the associated email address to it. I am no longer able to log in to my account, and i cant access it through facebook either, as i forgot to lonk them....
Unable to login on my android. Tried changing my password, still get the error "wrong username or password". No problems logging in on my pc with the same username and password. I have a legit version installed on my android and pc. Anyone having the...
I live in Ireland and haven’t left the country recently. I use a free account but have been locked out and am getting a message that I can only use my account abroad for 14 days. Can you reset my account please??
Bonjour, j'ai un gros probleme, sur mon compte le pays indique est Singapour hors je suis en France, je voudrais changer le pays pour pouvoir acceder au prenium car du coup ma carte banquaire ne correspond pas au pays. Mais quand je veux modifier auc...
Tengo problemas para entrar a mi cuenta, hoy se me cerro mi sesion en todos mis dispositivos y cuando intente ingresar usando facebook no pude, ademas tampoco puedo ingresar con mi correo ya que no puedo acceder a el.
Quisiera poder transferir mis playlist de mi antigua cuenta a mi nueva cuenta ya que tuve un problema muy nefasto con el servicio de ayuda de Spotify y terminé por sacrificar mi cuenta que usé durante años.Lo que pasó fue que tenía Spotify Family con...
I can't login through spotify music, it says that my password and email are incorrect, but i use facebook to login