Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406030 Views
  • 958 replies
  • 107 likes
  • Account
  • 406030 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175742 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175742 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99984 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99984 Views
  • 68 replies
  • 10 likes

Superuser Contribution Facebook friends not found

Hi, Spotify isn't letting me see my facebook friends despite me linking my account to my Facebook. I know for a fact I have many friends who use spotify and their accounts are linked to their facebooks. Its just saying I have 0 friends despite me log...

  • Newbie
  • Hi,   Spotify isn't letting me see my facebook friends despite me linking my account to my Facebook. I know for a fact I have many friends who use spotify and their accounts are linked to thei...
  • SergioDavid
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Spotify has been hacked

Hello, are you aware of any data breaches currently ongoing at spotify? My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked twice in the last month although I have changed every password...

  • Casual Listener
  • Hello, are you aware of any data breaches currently ongoing at spotify?   My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked ...
  • Akotash
  • Casual Listener
  • 3296 Views
  • 3 replies
  • 14 likes
  • Account
    Login
    Premium
    Security
  • 3296 Views
  • 3 replies
  • 14 likes

Student account

Hey can someone help me! I’ve got premium and am now a student with a UNIDAYS id and wondered how I can switch to student so I’m not paying double than I have to anymore

  • Newbie
  • Hey can someone help me! I’ve got premium and am now a student with a UNIDAYS id and wondered how I can switch to student so I’m not paying double than I have to anymore 
  • phan_times
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Everyone I try and log into my account, it says 'Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at Spotify.com' and then doesn't log in. It normally works fine but I've just got a new phone and now it won't work. Ca...

  • Newbie
  • Everyone I try and log into my account, it says 'Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at Spotify.com' and then doesn't log in. It normally works fine but ...
  • SergioDavid
  • Roadie
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to Log in due to error 408

After 2 weeks of the trial version, I am unable to log in because of error 408 which says and i quote "your country does not match the one set in your profile". I don't know what to do. Please help

  • Newbie
  • After 2 weeks of the trial version, I am unable to log in because of error 408 which says and i quote "your country does not match the one set in your profile". I don't know what to do. Please help
  • SergioDavid
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify payment

ok out of the blue you guys cancel my premium but I have money on my card. I have tried to update my payment but everytime I try it says payment failed. I have money on my card so there is no reason for it to be failing I have tried multiple payment ...

  • Newbie
  • ok out of the blue you guys cancel my premium but I have money on my card. I have tried to update my payment but everytime I try it says payment failed. I have money on my card so there is no reason ...
  • SergioDavid
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log into a Facebook created account and I need the email adress it is using

Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist.I can see through my FB settings page that the account does infact exist and I can't change my ema...

  • Newbie
  • Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist. I can see through my FB settings page that th...
  • Chris
  • Spotify
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Migration from I pad To new I pad

Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad. Can someone help to deblock ?

  • Newbie
  • Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad.  Can someone help to deblock ?
  • Chris
  • Spotify
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I manage account settings without a desktop?

For example: changing profile pictures, managing privacy settings, etc. After searching around for a bit, all of these seem to require the desktop app, even though they are really basic settings? But what if I don't even own a computer...? (I used to...

  • Casual Listener
  • For example: changing profile pictures, managing privacy settings, etc.   After searching around for a bit, all of these seem to require the desktop app, even though they are really basic sett...
  • Chris
  • Spotify
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Switching Family Plans

I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last plan that I was instead of my name. Why is that happen...

  • Casual Listener
  • I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last pla...
  • Mel98
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution LOST EVERYTHING

I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my phone and computer though and lost all of my infor...

  • Visitor
  • I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my...
  • Chris
  • Spotify
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify email won't update to the new Facebook email

I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't update my email cuz my account is attached to facebook,...

  • Newbie
  • I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't upda...
  • Chris
  • Spotify
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have access to the email linked to my account and I've forgotten the password to my account.

The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account? All help apreciated.

  • Newbie
  • The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account...
  • Chris
  • Spotify
  • 389 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a bunch of playlists and they deleted. They aren’t on the recover playlist section

I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help

  • Newbie
  • I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help
  • Chris
  • Spotify
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account on my app that has premium/family does not exsit when i log onto website to add famly member

Account on my app that has premium/family does not exsit when i log onto website to add famly members.when i go to remember it sends details for a account thats is unknown to me and is not premium.but on app im on premium and have set up famly member...

  • Newbie
  • Account on my app that has premium/family does not exsit when i log onto website to add famly members. when i go to remember it sends details for a account thats is unknown to me and is not premium....
  • Chris
  • Spotify
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

How can people find me on Spotify if my username is random numbers and letters?

When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The display name is the name that is in the right top-han...

  • Newbie
  • When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The di...
  • Luke
  • Spotify Star
  • 6531 Views
  • 1 replies
  • 1 likes
  • Account
  • 6531 Views
  • 1 replies
  • 1 likes

can't login

I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify premium and I don't know what to do because the stran...

  • Casual Listener
  • I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify pr...
  • Luke
  • Spotify Star
  • 440 Views
  • 3 replies
  • 0 likes
  • Login
  • 440 Views
  • 3 replies
  • 0 likes

Account was hacked

Hello, my e-Mail was hacked and my old Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account. Please help

  • Newbie
  • Hello, my e-Mail was hacked and my old  Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account.  Please help
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

I can only get Spotify family

When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get premium?

  • Newbie
  • When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get ...
  • thekirsitar
  • Newbie
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 348 Views
  • 2 replies
  • 0 likes

Issues with logging in by mail

Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know the email connected to my account I dont dare to sen...

  • Casual Listener
  • Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know t...
  • Sivertsandal
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes