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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80376 Views

9 replies

2 likes

Account
Login
  • 80376 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653750 Views

13 replies

4 likes

Account
  • 653750 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734174 Views

18 replies

29 likes

  • 734174 Views
  • 18 replies
  • 29 likes

Where can I figure out when I signed up for spotify?

Hello! Where can I find out when I signed up for spotify? I'm just curious, I know it's been a few years but was interested in when. Thanks.

Casual Listener

Hello!   Where can I find out when I signed up for spotify?   I'm just curious, I know it's been a few years but was interested in when.   Thanks.

theryan722

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Delete my old spotify account

So i made a new account and I want to connect it to facebook. How do i delete my previous account?

Newbie

So i made a new account and I want to connect it to facebook. How do i delete my previous account?

IguanaSetup

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terms and conditions pane doesn’t fit on my iphone screen

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

Newbie

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

FabianS_Bogota

Roadie

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Can't log in because i made my account overseas.

Made my spotify account when on holiday now I can' use it in my country.

Newbie

Made my spotify account when on holiday now I can' use it in my country.

IguanaSetup

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loop login error

When I try to login with my facebook account, appears a loop redirection error. I had this problem last week and I just can't login un my spotify premium account. My facebook id: josue.leonel.solis

Casual Listener

When I try to login with my facebook account, appears a loop redirection error. I had this problem last week and I just can't login un my spotify premium account.  My facebook id: josue.le...

Chilanjosue

Casual Listener

590 Views

2 replies

0 likes

Account
Login
Premium
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 minutes of ad-free music not working

I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happen often enough where it would happen a few times a ...

Newbie

I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happe...

plm12334

Newbie

15963 Views

2 replies

42 likes

  • 15963 Views
  • 2 replies
  • 42 likes

Superuser Contribution Cant reach browse menu

Hey all,i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ?you can see the screenshot, it is turkish but you can understand what i said.thanks

Casual Listener

Hey all, i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ? you can see the screenshot, it is turkish but you can understand what i said. thanks

deafzombie

Casual Listener

609 Views

2 replies

0 likes

Premium
  • 609 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing Your Running Mix

Hi, I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand. What missing from Thailand account is "Your Running Mix" playlist is ...

Casual Listener

Hi,   I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand.  &n...

minitrucker007

Casual Listener

893 Views

4 replies

0 likes

  • 893 Views
  • 4 replies
  • 0 likes

Problemas com Spotify premium

Estou tendo problemas com meu Spotify Premium. Eu troquei de celular, entrei no outro com a mesma conta e constava que eu nao era Premium mais.

Newbie

Estou tendo problemas com meu Spotify Premium. Eu troquei de celular, entrei no outro com a mesma conta e constava que eu nao era Premium mais. 

Luke

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! My display name isn't the same as my log-in username

I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the reason I made a new account is becuse this is what...

Visitor

I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the...

user-removed

Not applicable

2069 Views

3 replies

0 likes

Account
Login
  • 2069 Views
  • 3 replies
  • 0 likes

No acces

After getting a new phone i will have no acces to my account to start spotify.I have spotify premium and i am the admin. Tried to get a new passwordBut it does not work.

Visitor

After getting a new phone i will have no acces to my account to start spotify. I have spotify premium and i am the admin. Tried to get a new password But it does not work.

user-removed

Not applicable

420 Views

2 replies

0 likes

Login
  • 420 Views
  • 2 replies
  • 0 likes

Receiving targeted ads based on wrong location

Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though I live in Georgia. Can someone tell me why Spotify ...

Casual Listener

Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though ...

SpotSpot44

Casual Listener

3994 Views

2 replies

1 likes

Account
  • 3994 Views
  • 2 replies
  • 1 likes

How maintain my Spotify account after I have terminated my contract with German Telekom?

Hi,I have a Spotify premium account that was setup by my telco (German Telekom).I will terminate the contract with Telekom soon. My question is now:how can I keep my Spotify account? How will the charging be done?Uli

Newbie

Hi, I have a Spotify premium account that was setup by my telco (German Telekom). I will terminate the contract with Telekom soon. My question is now: how can I keep my Spotify account? How will t...

Maxim

Spotify Star

692 Views

1 replies

0 likes

Account
  • 692 Views
  • 1 replies
  • 0 likes

About payment slip

What should I do if the payment slip is not displayed?

Casual Listener

What should I do if the payment slip is not displayed?

tttti22

Casual Listener

750 Views

2 replies

0 likes

  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Account has Disappeared

Hi, I tried to log onto Spotify today and it had logged me out. It now won't let me log back in, saying that there is no Spotify account linked to my username or email address? I was using it last night completely fine? I still have 2 months left of ...

Newbie

Hi,  I tried to log onto Spotify today and it had logged me out. It now won't let me log back in, saying that there is no Spotify account linked to my username or email address? I was using it ...

Chris

Spotify

374 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium subscription stopped after 2 weeks

Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. - I try to logout and login again in several occasions but it still does no...

Newbie

Hello,   I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. ...

Aimee_T

Roadie

1014 Views

1 replies

0 likes

Account
  • 1014 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t connect my spotify with facebook?

So here’s how it is: In the spotify IOS app I open the library. After that I select in the top left corner the account symbol. In this window there is a button which says “find friends”. I click on it an than select connect to Facebook. It does take ...

Newbie

So here’s how it is: In the spotify IOS app I open the library. After that I select in the top left corner the account symbol. In this window there is a button which says “find friends”. I click on i...

Chris

Spotify

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook not linked to spotify but keeps reactivating anyway

My partner recently switched her spotify account over to a family account and sent me an email to join.I signed up and at no stage did I ever link facbook. My facebook account has been deleted a few weeks ago.I started getting emails from facebook, w...

Newbie

My partner recently switched her spotify account over to a family account and sent me an email to join. I signed up and at no stage did I ever link facbook. My facebook account has been deleted a fe...

Chris

Spotify

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify failing to provide service as paid for

Help! Spotify is taking my money but not providing the service! I am paying for Premium, but when I send an invite to my wife's email and she clicks on the correct link, Spotify return to my accounts page and we can't get her to join! This is STEALIN...

Newbie

Help!  Spotify is taking my money but not providing the service!  I am paying for Premium, but when I send an invite to my wife's email and she clicks on the correct link, Spotify return to...

Chris

Spotify

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Downloads tab

The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" message). This is also really annoying. Can you fix both...

Newbie

The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" messa...

Maxim

Spotify Star

549 Views

1 replies

0 likes

Account
  • 549 Views
  • 1 replies
  • 0 likes