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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1613 Views
  • 0 replies
  • 7 likes
  • Security
  • 1613 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446007 Views
  • 970 replies
  • 108 likes
  • Account
  • 446007 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199086 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199086 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108339 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108339 Views
  • 72 replies
  • 11 likes

Spotify payment issues.

Hi guys,hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment.This morning when my account reverted to 'free' I tried re-entering the card details but get ...

  • Regular
  • Hi guys, hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment. This morning when my account rever...
  • rishivatish
  • Newbie
  • 2891 Views
  • 33 replies
  • 2 likes
  • 2891 Views
  • 33 replies
  • 2 likes

Lof in famille account

Hi ! M’y husband suscribed fir a family account, sent me email with invitation but when i Want to downlowd the app ask me my account bank number...anyone to help me?thanks !!!

  • Newbie
  • Hi ! M’y husband suscribed fir a family account, sent me  email with invitation but when i Want to downlowd the app  ask me my account bank number... anyone to help me? thanks !!!
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Someone’s keep using my account

I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I am losing my temper and spotify not having a phone...

  • Newbie
  • I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I...
  • user-removed
  • Not applicable
  • 705 Views
  • 2 replies
  • 1 likes
  • 705 Views
  • 2 replies
  • 1 likes

Solved!! Change Name

So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like an **bleep** to you but mistakes happen. My name i...

  • Casual Listener
  • So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like...
  • aq4ytvxv2dhv89t
  • Casual Listener
  • 650 Views
  • 2 replies
  • 1 likes
  • 650 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problema con due account

Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e uno con la Gmail. Adesso vorrei sapere se si può un...

  • Newbie
  • Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e ...
  • Chichi1015
  • Casual Listener
  • 2198 Views
  • 2 replies
  • 0 likes
  • 2198 Views
  • 2 replies
  • 0 likes

Trying to remove credit card information

Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was asking, which is worthless. I am currently only using...

  • Regular
  • Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was as...
  • Mumble32
  • Newbie
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

BAD EMAIL

I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't update my new adats for 3 week. sorry for bad english

  • Newbie
  • I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't updat...
  • kejt_
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

account recovery

how can i recover my deleted spotify account?

  • Newbie
  • how can i recover my deleted spotify account?
  • kejt_
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Account Transfers?

Is there any way to transfer playlists, followers, etc. from an old account to a new account?

  • Casual Listener
  • Is there any way to transfer playlists, followers, etc. from an old account to a new account?
  • kejt_
  • Community Legend
  • 538 Views
  • 3 replies
  • 0 likes
  • Account
  • 538 Views
  • 3 replies
  • 0 likes

Unable to log in and reset password

I used spotify and suddenly was logged out from it and could not log in again, when I try to login I get a message with the username or password is wrong (errorcode:3). Then when I try to reset the password I can enter my account but not my e-mail. I...

  • Casual Listener
  • I used spotify and suddenly was logged out from it and could not log in again, when I try to login I get a message with the username or password is wrong (errorcode:3).    Then when ...
  • Nastrand666
  • Casual Listener
  • 474 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 474 Views
  • 1 replies
  • 0 likes

My Account Is Stolen

Hi. My Account is stolen. My Gmail Come E-mail change Post. Im Login with facebook but not change Password and Email. PLEASE HELP (Sorry Bad English.)

  • Newbie
  • Hi. My Account is stolen. My Gmail Come E-mail change Post. Im Login with facebook but not change Password and Email. PLEASE HELP (Sorry Bad English.)   <attached image removed>
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes

Spotify Sent me an email notify, I switched to the current e-mail with a new one.

How can it be possible that Spotify will not verify email changes with a confirmation message instead of exchanging email and notifying the change. In this case, my account has fallen into the wrong hands. New email is not mine, I do not have any in...

  • Newbie
  • How can it be possible that Spotify will not verify email changes with a confirmation message instead of exchanging email and notifying the change.   In this case, my account has fallen into...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Someone in Mexico used my account, I live in Norway.

I was not using spotify for some time, when I logged back in I had new playlists that i didn't follow or make, I checked my email and had recieved those concert mails that said i was in Guadalajara in Mexico. I have changed my password and logged out...

  • Casual Listener
  • I was not using spotify for some time, when I logged back in I had new playlists that i didn't follow or make, I checked my email and had recieved those concert mails that said i was in Guadalaj...
  • simenur
  • Casual Listener
  • 870 Views
  • 4 replies
  • 1 likes
  • Other
  • 870 Views
  • 4 replies
  • 1 likes

please help

i had an account that logged me out and now i cant log back in. (Removed by Rock star). i also do not have access to the email it was associated with. how can i cancel premium so that i do not have to pay for premium on an account i cant even use?

  • Casual Listener
  • i had an account that logged me out and now i cant log back in. (Removed by Rock star). i also do not have access to the email it was associated with. how can i cancel premium so that i do not have t...
  • crose0321
  • Casual Listener
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 330 Views
  • 1 replies
  • 0 likes

Login with Facebook

Hi Team, I already download spotify app for my laptop. When i wan login with Facebook not show pop up to login with facebook.

  • Newbie
  • Hi Team,  I already download spotify app for my laptop. When i wan login with Facebook not show pop up to login with facebook. 
  • songassistant
  • Composer
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Paying twice for one account?

Dear all, I am running Spotify as a Premium member for many years already. However, I just found out that I have been paying to Spotify double for many many months. The amounts are not the same though: I pay a monthly fee via my normal bank account, ...

  • Casual Listener
  • Dear all,  I am running Spotify as a Premium member for many years already. However, I just found out that I have been paying to Spotify double for many many months. The amounts are not the s...
  • osornios
  • Spotify Star
  • 5322 Views
  • 4 replies
  • 1 likes
  • Other
    Subscription
  • 5322 Views
  • 4 replies
  • 1 likes

Trouble Logging into Hulu

Hey guys. I have a student account, so I'm using Spotify and Hulu. My subscription to Spotify was up for renewal, and after I renewed it, I couldn't get into Hulu. Hulu tells me its an issue with Spotify. I can still get into my Hulu account, but it'...

  • Newbie
  • Hey guys.  I have a student account, so I'm using Spotify and Hulu. My subscription to Spotify was up for renewal, and after I renewed it, I couldn't get into Hulu. Hulu tells me its an issue w...
  • 1005 Views
  • 0 replies
  • 0 likes
  • 1005 Views
  • 0 replies
  • 0 likes

Spotify and Roku

I’ve finally figured out that Spotify will never support Roku. I’m out after 3 years. My family used to love Spotify, but now I understand they’re an evil corporation that doesn’t give a **bleep** about their customers. So funny that their Roku page ...

  • Newbie
  • I’ve finally figured out that Spotify will never support Roku. I’m out after 3 years.  My family used to love Spotify, but now I understand they’re an evil corporation that doesn’t give a **blee...
  • vikascoder
  • Newbie
  • 723 Views
  • 2 replies
  • 5 likes
  • 723 Views
  • 2 replies
  • 5 likes

Just got (swedish) premium account but Spotifyy thinks Im abroad

What to do?I’m living in Sweden , paid the premium with a Swedish credit card on a Swedish phone, yet Spotify thinks I’m abroad no matter if I changed the account settings from US to SWE. Help is appreciated since I can’t use the account due to this ...

  • Casual Listener
  • What to do? I’m living in Sweden , paid the premium with a Swedish credit card on a Swedish phone, yet Spotify thinks I’m abroad no matter if I changed the account settings from US to SWE.  He...
  • phan_times
  • Community Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 587 Views
  • 1 replies
  • 0 likes

I can't have acces to my account

I have try yo recover mi password using my user name but it doesn't send me anything trough mi e mail

  • Newbie
  • I have try yo recover mi password using my user name but it doesn't send me anything trough mi e mail   
  • mirnaole_
  • Newbie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes