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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82782 Views

9 replies

2 likes

Account
Login
  • 82782 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658561 Views

13 replies

4 likes

Account
  • 658561 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740151 Views

18 replies

29 likes

  • 740151 Views
  • 18 replies
  • 29 likes

Superuser Contribution 3 month trial subscription for $0.99

Hello Just open a 3 month spotify trial account a month ago for 99 cent in BC Canada through my facebook account but can not fine that account but I know my username for that account and I have a online email receipe any help be much appreciated. Tha...

Casual Listener

Hello  Just open a 3 month spotify trial account a month ago for 99 cent in BC Canada through my facebook account but can not fine that account but I know my username for that account and I hav...

Ivan

Spotify Legend

882 Views

2 replies

0 likes

Account
  • 882 Views
  • 2 replies
  • 0 likes

All playlists are erased after problems with log-in

Two days ago I could'nt login with in Spotify.Spotify send me a email with information. I had to change my password.After changing my password I was able to get in to Spotify. But all my playlists were erased. These playlists took me a lot of time to...

Newbie

Two days ago I could'nt login with in Spotify. Spotify send me a email with information. I had to change my password. After changing my password I was able to get in to Spotify. But all my playlist...

Luke

Spotify Star

269 Views

1 replies

0 likes

Account
Login
  • 269 Views
  • 1 replies
  • 0 likes

Cant login

Can't acces my account(writing from the second one). When loggin i'm receiving message that password or username is incorrect, when i'm trying to reset my password reciving and error that my email adress is not registered. This is the third time happ...

Newbie

Can't acces my account(writing from the second one). When loggin i'm receiving message that password or username is incorrect, when i'm trying to reset my password reciving and error that my email ad...

osornios

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

connected account to facebook but account name is still shown

Hello,I connected my account to Facebook to have my facebook name displayed like shown on https://support.spotify.com/us/account_payment_help/account_basics/change-my-username/ but it still displays my account name instead of my Facebook name can som...

Newbie

Hello, I connected my account to Facebook to have my facebook name displayed like shown on https://support.spotify.com/us/account_payment_help/account_basics/change-my-username/ but it still di...

osornios

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login via phone does not work

After my premium feature ended, my account logged off immediately and I am not able to log in anymore. It keeps saying: Enjoying your trip?To listen abroad for more than 14 days, tell us where you areat spotify.com.". What do I have to do to "unlock"...

Newbie

After my premium feature ended, my account logged off immediately and I am not able to log in anymore. It keeps saying: Enjoying your trip?To listen abroad for more than 14 days, tell us where you ar...

RodrigoPalma

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Stolen accounts

Spoiler (Highlight to read) Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??

Casual Listener

  Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??

IguanaSetup

Community Legend

517 Views

3 replies

0 likes

Account
Security
Subscription
  • 517 Views
  • 3 replies
  • 0 likes

Issue with facebook account

Hi! My spotify account is apparently linked to a very old Facebook profile that i no longer use and had it deactivated. The problem is that if i try to log in to my spotify premium account, it asks me to connect to facebook and i can't do so and don'...

Newbie

Hi! My spotify account is apparently linked to a very old Facebook profile that i no longer use and had it deactivated. The problem is that if i try to log in to my spotify premium account, it asks m...

Luke

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Error at log in

So when i want to log in via Facebook. It gives an error.

Newbie

So when i want to log in via Facebook. It gives an error.

Luke

Spotify Star

332 Views

1 replies

0 likes

Login
Premium
  • 332 Views
  • 1 replies
  • 0 likes

How to change to company name?

Hi, all!Issue: when I login to Spotify with company name and password, my name is displayed instead. How come? I need to have our company name displayed so that our playlists can be shared and found. I have tried to log off an in but no changes. Rega...

Casual Listener

Hi, all! Issue: when I login to Spotify with company name and password, my name is displayed instead. How come?   I need to have our company name displayed so that our playlists can be shared...

user-removed

Not applicable

1485 Views

7 replies

0 likes

Login
  • 1485 Views
  • 7 replies
  • 0 likes

All songs deleted from playlist

My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un-playable songs. No idea how this could have happen...

Visitor

My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un...

TheBrickSlayer

Roadie

758 Views

1 replies

0 likes

Android
Desktop
Web Player
  • 758 Views
  • 1 replies
  • 0 likes

problems with the subscription

I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.

Newbie

I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.

user-removed

Not applicable

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Changing profile DISPLAY name, NOT username

Is it possible to change my profile display name from "Ryan" to something else? I don't want to change my username, only my profile display name.

Casual Listener

Is it possible to change my profile display name from "Ryan" to something else? I don't want to change my username, only my profile display name.

Maxim

Spotify Star

9995 Views

1 replies

7 likes

Account
  • 9995 Views
  • 1 replies
  • 7 likes

Account's been hacked

So I remember resetting my password in early December cause I couldn't login, then a month ago the same problem appeared again. Haven't had the time to get around to finding out what the problem is until now. I saw an email saying that not only my pa...

Newbie

So I remember resetting my password in early December cause I couldn't login, then a month ago the same problem appeared again. Haven't had the time to get around to finding out what the problem is u...

Maxim

Spotify Star

407 Views

1 replies

1 likes

Account
Security
  • 407 Views
  • 1 replies
  • 1 likes

Unable to login, no matter what...

My father has been attempting to log in to his account but he doesn't remember his password. We have gone through the password reset thing but once he submits a new password it says that the CRF or something like that is invalid. We have tried with t...

Newbie

My father has been attempting to log in to his account but he doesn't remember his password. We have gone through the password reset thing but once he submits a new password it says that the CRF or s...

Luke

Spotify Star

254 Views

1 replies

0 likes

Login
  • 254 Views
  • 1 replies
  • 0 likes

Other User Have same profile name

its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my playlist,sometimes i logout for no reason and the ...

Casual Listener

its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my...

user-removed

Not applicable

480 Views

3 replies

0 likes

Account
Login
Premium
  • 480 Views
  • 3 replies
  • 0 likes

Spotify cierra la sesion cuando estoy offline

Buenas, Cada vez que ingreso a spotify y coloco la app en modo offline me cierra la sesion y luego cuandp intento ingresar nuevamente me pide colocar mis datos y volver a ingresar. Luego de hacerlo me dice que no puedo ingresar porque me encuentro of...

Newbie

Buenas,  Cada vez que ingreso a spotify y coloco la app en modo offline me cierra la sesion y luego cuandp intento ingresar nuevamente me pide colocar mis datos y volver a ingresar. Luego de ha...

Luke

Spotify Star

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

disconnect devices from spotify

i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and his device remembers it so it auto logs him back o...

Regular

i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and...

user-removed

Not applicable

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

Is it psychic?

I didn't have any money in my bank when they tried to bill me, but I do now... will Spotify try and bill me again? Or do I need to pay somewhere?!

Newbie

I didn't have any money in my bank when they tried to bill me, but I do now... will Spotify try and bill me again? Or do I need to pay somewhere?!

user-removed

Not applicable

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Spotify Webplayer Offline/Access Blocked

For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a blank white page with nothing on it. I got a new rout...

Casual Listener

For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a bl...

brentf777

Casual Listener

1207 Views

5 replies

0 likes

Account
Login
  • 1207 Views
  • 5 replies
  • 0 likes

Reset my account.

I'm trying to find a way to reset my account, like brand new account. My brother uses it and mess everything up, but it looks like there aren't any ways i can do it myself.

Newbie

I'm trying to find a way to reset my account, like brand new account. My brother uses it and mess everything up, but it looks like there aren't any ways i can do it myself.

user-removed

Not applicable

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes