Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fortunately, I was able to recover the playlists but ...
What is the difference between the USA catalogue size and Canada in terms of number of songs available?Any other notable differences between the two services?ThanksBrian
I can't login into my spotify as it say when I try to that I need to go online first? I'm unsure what that means because I've been thinking it might be because I had my account on offline mode and it logged itself off but now I can't get back onto it...
My spotify on my phone has stopped working. I can open it but the songs are gray and won't play
Quando tento importar musicas do meu celular para o Spotify a opcao importar nao aparece, mas se eu trocar para uma outra conta a opcao aparece, alguem sabe como resolver?
I have moved from Canada to Australia and would like to change my country as part of my premium subscription. I have tried following the the online help and searched in the community and the instructions provided do not work. Would like to know how t...
I TRY TO GET PREMIUM BUT FOR SOME REASON WHEN I PUT IN MY CREDENTIALS. I CANNOT BE IDENTIFIED AS A STUDENT.
Hola buenas tardes! quiero pasar mi cuenta a premium pongo los datos de mi tarjeta y me salta error que trate con otra tarjeta. Utilizo otra tarjeta y me dice lo mismo!!! me pueden solucionar el problema
I am registered to spotify through facebook. On my account settings page, it tells me that to change the email address associated with my spotify account, I must change it through my facebook account settings. However, I have already changed my email...
Olá, não consigo lembrar qual o meu endereço cadastrado. Como devo proceder
Hola, como puedo volver a configurar, y en que carpeta van, las canciones sin conexion. Me refiero a la configuracion original de spotify, gracias
my playlists has disappeared and i want them all back. Can you fix this for me?
Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email (< Moderator Snip - removed for security >). Unti...
Hello there, I already have a spotify artist profile because of a song I uploaded before with a distributor, but now I would like to use another distributor for another song, but I don't want them to create a different artist profile or something, is...
I want to completely delete my Spotify account. Subscribed to free 30 day trial and got a text saying I'm now on £9.99 spotify premium which I do not want and my subscription status says I'm on spotify free. Just need to delete this now as I can't un...
Hey Community! I have several Accounts and one of them is a Premium Account. The problem is that I lost the access data and that I pay monthly via Credit Card without using my Premium Account anymore. I would like zu cancel this account.Please help m...
I noticed on my premium account that all of my playlists were deleted and new ones were added. The account still shows everything as my own but with a different email. My original email does not work to recover the password and the only way I can log...
Hi, I just had to get a new account to disconnect my spotify from facebook. I closed my old account and opened a new one with the same email, but I am looking to move all my music from my old account to my current account. I have sent in question for...
Hallo, Spotify laeuft derzeit bei mir noch ueber eine franzoesische Kreditkarte (Visa Electron). Ich moechte jetzt jedoch eine andere Kreditkarte angeben, und zwar eine Visa-Karte von der Dkb. Trotz korrekter Eingabe aller relevanten Daten wird die K...
Hi I upgraded Spotify for the past 3 months & I thought that by doing that I was going to be able to hear more songs. ...however I can't believe non of the Latin Pop Phenomenon RBD none of their albums are available on the Usa when they were a big su...