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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 476 Views
  • 0 replies
  • 7 likes
  • Security
  • 476 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441206 Views
  • 968 replies
  • 108 likes
  • Account
  • 441206 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196114 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196114 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107115 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107115 Views
  • 70 replies
  • 11 likes

Can't log in

everytime I try to log in I get a pop up box saying "you are currently set to offline, Please go online to connect to Spotify" with two push buttons cancel or connect and when I press connect it comes up with the same box again.

  • Newbie
  • everytime I try to log in I get a pop up box saying "you are currently set to offline, Please go online to connect to Spotify" with two push buttons cancel or connect and when I press connect it come...
  • user-removed
  • Not applicable
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Unable to login to app Italy.

I have spotify premium via my sprint account. I signed up in the United States but have since moved to Italy. I had to restore my phone and have to relogin to the app but it wont allow me to while im in italy. I have premium and under my account sett...

  • Newbie
  • I have spotify premium via my sprint account. I signed up in the United States but have since moved to Italy. I had to restore my phone and have to relogin to the app but it wont allow me to while im...
  • Tom
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Account hacked - now my suggestions are contaminated with Spanish music!

Hi,A couple of months back my account has somehow been hacked. My subscription was changed to family sharing, my profile name was changed to Rodrigo Alexander Montero etc... and all these Spanish sounding playlists were added. I've managed to boot hi...

  • Casual Listener
  • Hi, A couple of months back my account has somehow been hacked. My subscription was changed to family sharing, my profile name was changed to Rodrigo Alexander Montero etc... and all these Spanish s...
  • IguanaSetup
  • Community Legend
  • 2722 Views
  • 9 replies
  • 0 likes
  • 2722 Views
  • 9 replies
  • 0 likes

Gift subscription to friend won't work because of different countries

Hi. I purchased a gift subscription for a friend yesterday. We both live in Malaysia. We live in the same city. When she tried to use her redemption code she gets the error to say that the number is not valid for her country. My own spotify account t...

  • Newbie
  • Hi. I purchased a gift subscription for a friend yesterday. We both live in Malaysia. We live in the same city. When she tried to use her redemption code she gets the error to say that the number is ...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Automatic Premium Update

Spotify had updated me to Premium Family, but I haven‘t selected this. So spotify debited my bankaccount with 5€ too much this month. What could I do? I am hacked?

  • Newbie
  • Spotify had updated me to Premium Family, but I haven‘t selected this. So spotify debited my bankaccount with 5€ too much this month. What could I do? I am hacked?  
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

My account suddenly gone

I was a Spotify user for about 4-5years(mostly premium) and suddenly it's gone. I can't log in via Facebook, email and name as well! How to fix it? I miss my playlists&stuff

  • Regular
  • I was a Spotify user for about 4-5years(mostly premium) and suddenly it's  gone. I can't log in via Facebook, email and name as well! How to fix it? I miss my playlists&stuff 😞
  • BorysKamiński
  • Regular
  • 2089 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2089 Views
  • 9 replies
  • 0 likes

Solved!! Cannot access Spotify website and redeem code

Hi, I have gotten this code that I wish to redeem to get premium but I an not able to access any of Spotify's websites. What should I do? The code is also time sensitive so a quick response will be ideal. Thank you

  • Casual Listener
  • Hi, I have gotten this code that I wish to redeem to get premium but I an not able to access any of Spotify's websites. What should I do? The code is also time sensitive so a quick response will be i...
  • Luke
  • Spotify Star
  • 1205 Views
  • 3 replies
  • 0 likes
  • Account
  • 1205 Views
  • 3 replies
  • 0 likes

Someone else using your account? Post here.

someone hack my sportify account by change my email and password.please tell me what can i do to bring back my account . thank you

  • Casual Listener
  • someone hack my sportify account by change my email and password. please tell me what can i do to bring back my account .   thank you
  • gerrytandanuu
  • Casual Listener
  • 658 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 658 Views
  • 2 replies
  • 0 likes

Family Members can't download music

I recently upgraded my Premium plan to Family Premium. However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doesn't work, the Download toggle/button just don't appear. The...

Captura2.PNG Captura.PNG
  • Newbie
  • I recently upgraded my Premium plan to Family Premium.   However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doe...
  • gnfalmeida
  • Casual Listener
  • 4013 Views
  • 4 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 4013 Views
  • 4 replies
  • 4 likes

Solved!! Change Password

I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one. Now, I want to change my email account for the new one, to the email of the old one. When I try to do this I have a feedback saying th...

  • Casual Listener
  • I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one.  Now, I want to change my email account for the new one, to the email of the ...
  • osornios
  • Spotify Star
  • 104287 Views
  • 12 replies
  • 3 likes
  • Account
    Other
    Security
  • 104287 Views
  • 12 replies
  • 3 likes

Spotify haked

My spotify was hacked and they deleted everything and changed the password and email and i cant sign in and mt credit card info is connected to it HELP ASAP

  • Newbie
  • My spotify was hacked and they deleted everything and changed the password and email  and i cant sign in and mt credit card info is connected to it HELP ASAP 
  • tankie2011
  • Regular
  • 606 Views
  • 2 replies
  • 1 likes
  • 606 Views
  • 2 replies
  • 1 likes

Username/ID gibberish

Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi

  • Newbie
  • Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi
  • jsannn
  • Community Legend
  • 6400 Views
  • 1 replies
  • 0 likes
  • Account
  • 6400 Views
  • 1 replies
  • 0 likes

Help. can't chose my username

I'm sure i've set my username while signing up.But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page.the edit profile button doesn't allow me to change it edit: posting this has prompted me to type in a username, it's still shown as "ruhfdu8...

  • Newbie
  • I'm sure i've set my username while signing up. But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page. the edit profile button doesn't allow me to change it   edit: posting this has...
  • jsannn
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect

I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible.And the music is playing, as you can see in the included picture, the 2 devices are not mine.

  • Newbie
  • I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible. And the music is playing, as you can see in the ...
  • jsannn
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 375 Views
  • 1 replies
  • 0 likes

Rhhhhaaaaaa

Right just signed up for family plan .. Sent invite wife ... She got invite .... Accepted invite ..... Directed her to log in ..... She hasn't got account so logged in as me ... so in my account ????? Can someone from Spotify explain why this is so *...

  • Newbie
  • Right just signed up for family plan ..   Sent invite wife ...     She got invite ....   Accepted invite .....    Directed her to log in .....   She hasn...
  • AtlantaG
  • Music Fan
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Cuenta premium, canciones descargadas

Buenas tardes una consulta, si yo tengo canciones descargadas en mi celular desde spotify al yo estar escuchnando esa playlist descargada y al mismo tiempo tener los datos activos por otras aplicaciones, la aplicacion SPOTIFY, me consumira datos como...

  • Casual Listener
  • Buenas tardes una consulta, si yo tengo canciones descargadas en mi celular desde spotify al yo estar escuchnando esa playlist descargada y al mismo tiempo tener los datos activos por otras aplicacio...
  • AtlantaG
  • Music Fan
  • 5914 Views
  • 1 replies
  • 0 likes
  • 5914 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con tarjeta de nomina.

Tengo una gran duda, en ocasiones que contrato Spotify Premium me pasa el pago de mi tarjeta de nómina/débito sin problema alguno y puedo disfrutar de la musica de mis artistas favoritos como muchos de mis compañeros melómanos, pero cuando por alguna...

  • Newbie
  • Tengo una gran duda, en ocasiones que contrato Spotify Premium me pasa el pago de mi tarjeta de nómina/débito sin problema alguno y puedo disfrutar de la musica de mis artistas favoritos como muchos ...
  • jesuael
  • Newbie
  • 5547 Views
  • 2 replies
  • 0 likes
  • 5547 Views
  • 2 replies
  • 0 likes

Profile photo won't update to current Facebook photo

No matter how many times I log in and out of Spotify, or even uninstall and reinstall Spotify, it will not update my profile photo to the one I currently have on my Facebook. Not sure what the problem is or if I need to troubleshoot something, but it...

  • Newbie
  • No matter how many times I log in and out of Spotify, or even uninstall and reinstall Spotify, it will not update my profile photo to the one I currently have on my Facebook. Not sure what the proble...
  • sarahhayley
  • Casual Listener
  • 17952 Views
  • 14 replies
  • 4 likes
  • 17952 Views
  • 14 replies
  • 4 likes

Error code 4, dsn problem

Just want vent my dissapoinment toward the service. I think a lot of users have same particular issue: error code 4 thingy. My account keep on offline eventhough i have both 4G and sometimes wifi worked on my phone. I pay for music but cannot listen ...

  • Newbie
  • Just want vent my dissapoinment toward the service. I think a lot of users have same particular issue: error code 4 thingy. My account keep on offline eventhough i have both 4G and sometimes wifi wor...
  • elindiandra
  • Newbie
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Songs not available on mobile?

I noticed recently that some songs are only available on the desktop app and cannot be played on my iPhone. For example, the album "Through Art We Are All Equals" by Slaves has only two tracks that are playable on mobile, and the rest are not availab...

  • Roadie
  • I noticed recently that some songs are only available on the desktop app and cannot be played on my iPhone. For example, the album "Through Art We Are All Equals" by Slaves has only two tracks that a...
  • karray
  • Regular
  • 9180 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 9180 Views
  • 9 replies
  • 0 likes