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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76641 Views

28 replies

0 likes

  • 76641 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94694 Views

9 replies

2 likes

Account
Login
  • 94694 Views
  • 9 replies
  • 2 likes

Forgot the email I used for an account

Hi I accidentally logged out of my account and I couldn't log back in because I'd forgotten my password. I know my username so I tried resetting my password but I can't remember what email I used. Is there any way I can find out what email I used for...

Newbie

Hi I accidentally logged out of my account and I couldn't log back in because I'd forgotten my password. I know my username so I tried resetting my password but I can't remember what email I use...

RobotWarrior

Composer

526 Views

1 replies

0 likes

Account
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked

Hello, My account has been Hacked last night... I received this mail from spotify : Bonjour, c'est Spotify. Nous souhaitions vous informer que l'adresse e-mail sur votre compte Spotify a été récemment modifiée. Votre ancienne adresse e-mail était :ya...

Newbie

Hello,   My account has been Hacked last night... I received this mail from spotify :   Bonjour, c'est Spotify.         ...

louline

Newbie

2531 Views

2 replies

0 likes

Account
  • 2531 Views
  • 2 replies
  • 0 likes

Superuser Contribution You are currently set to off line. Go online to connect to Spotify.

How can I change the settings to go online when I can't log in to my account because I'm set to offline.

Newbie

How can I change the settings to go online when I can't log in to my account because I'm set to offline.   

ABarchus

Newbie

1021 Views

2 replies

0 likes

  • 1021 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect - Multiple Speakers/Devices

After re etablishment of my account spotify connect doesn,t work anymore. I have reinstalled Spotify, rebooted the router, etc. but nothing helped. can you help me?

Regular

After re etablishment of my account spotify connect doesn,t work anymore. I have reinstalled Spotify, rebooted the router, etc. but nothing helped. can you help me?  

michpe1111

Regular

814 Views

4 replies

0 likes

Account
Premium
  • 814 Views
  • 4 replies
  • 0 likes

Removing Songs After Hacked

I was hacked in the last six months and the person using my account listened to exclusively french hip-hop/rap, and it's still affecting my discovery playlists and radio stations in general. I don't see anything about clearing my play history, and th...

Newbie

I was hacked in the last six months and the person using my account listened to exclusively french hip-hop/rap, and it's still affecting my discovery playlists and radio stations in general. I don't ...

songassistant

Composer

5730 Views

2 replies

11 likes

Account
Security
  • 5730 Views
  • 2 replies
  • 11 likes

Favorites dissapeared

Help, my favorites playlist dissapeared.

Newbie

Help, my favorites playlist dissapeared.

MattSuda

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Can't find mobile payment method

I'm having trouble. The other day, I could've sworn that Smart users can buy Premium through mobile payment method. When I was about to do just that the next two days, I can't seem to find that method again. HELP!

Casual Listener

I'm having trouble. The other day, I could've sworn that Smart users can buy Premium through mobile payment method. When I was about to do just that the next two days, I can't seem to find that metho...

AdrianToxx

Newbie

3805 Views

11 replies

0 likes

Subscription
  • 3805 Views
  • 11 replies
  • 0 likes

All my playlist was deleted.

Hi, today happened something very strange, I was playing music in my Android app, suddenly it stopped, when I went to check, I realized that was opened a notice telling me that other device was playing music with my Spotify account. I didn't knew thi...

Newbie

Hi, today happened something very strange, I was playing music in my Android app, suddenly it stopped, when I went to check, I realized that was opened a notice telling me that other device was playi...

phan_times

Community Legend

479 Views

1 replies

0 likes

Account
Security
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Adblocker legal?

Does the terms and conditions that say we can't use any script or automated process to manipulate spotify services mean we can't use an adblocker?

Casual Listener

Does the terms and conditions that say we can't use any script or automated process to manipulate spotify services mean we can't use an adblocker?

Noah

Spotify Star

5123 Views

1 replies

0 likes

Free
Other
  • 5123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't premium let me skip or shuffle songs?

My son has had a premium account when he entered his payment this last time it now will not let him skip or shuffle song. Is there a setting he needs to click it is like he has been bumped down to the free version even though he has paid the subscrip...

Newbie

My son has had a premium account when he entered his payment this last time it now will not let him skip or shuffle song.  Is there a setting he needs to click it is like he has been bumped down...

TiffanyYvette

Newbie

1748 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1748 Views
  • 2 replies
  • 0 likes

paying 5 months up front

i was curious that if i bought a 50.00 visa card will that pay for 5 months or will i get ripped off??

Casual Listener

i was curious that if i bought a 50.00 visa card will that pay for 5 months or will i get ripped off??  

Lisa43

Casual Listener

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
  • 0 likes

ECADE

Hello!In Brazil for you to play licensed music it is necessary to make the payment of an organ called ECADE.If I am premium Spotfy I can play the licensed songs in an environment and replace my signature of ECADE without the danger of legal justice a...

Visitor

Hello! In Brazil for you to play licensed music it is necessary to make the payment of an organ called ECADE. If I am premium Spotfy I can play the licensed songs in an environment and replace my s...

phan_times

Community Legend

523 Views

1 replies

0 likes

Premium
Unlimited
  • 523 Views
  • 1 replies
  • 0 likes

Can't change country

Hey! I need to update my payment info for my premium but I need to change country from sweden to USA to do so, since I have an american debit card. But I can't change country, it wont let me! even though I am in america. Help pleaseee

Newbie

Hey! I need to update my payment info for my premium but I need to change country from sweden to USA to do so, since I have an american debit card. But I can't change country, it wont let me! even th...

jacheli81

Newbie

629 Views

2 replies

0 likes

  • 629 Views
  • 2 replies
  • 0 likes

Solved!! Student discounts in Ireland

I am aware that students using spotify in the uk and the usa receive a discounted charge of £4.99/$4.99 per month. Why is this not available in Ireland yet?

Regular

I am aware that students using spotify in the uk and the usa receive a discounted charge of £4.99/$4.99 per month. Why is this not available in Ireland yet?

adeleocallaghan

Newbie

16064 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 16064 Views
  • 3 replies
  • 0 likes

Email changed by someone and cannot access my account

Dear Spotify, I received an email saying my email has been changed and now I cannot access my account. On top of that, I have been charged a subscription since last august that I've been disputing with my credit card company. What can I do to resolve...

Casual Listener

Dear Spotify,   I received an email saying my email has been changed and now I cannot access my account. On top of that, I have been charged a subscription since last august that I've been dis...

nabwong

Casual Listener

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Email address change

I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is correct there, yet when i log out and log back into S...

Casual Listener

I recently updated my email address with Facebook yet my spotify acount does not change to the current email address. I have followed the insptruction on changing the address in facebook and it is co...

kejt_

Community Legend

730 Views

3 replies

0 likes

  • 730 Views
  • 3 replies
  • 0 likes

Family member on primium account sees my credit info

I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name

Newbie

I sent a link for my son to be a primium member but when he opens it up it goes to my account information. How can I change that so he can pick songs under his name 

Maxim

Spotify Star

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

No active account

Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active account. Yet if i look for the account I can find it ...

Newbie

Due to failing a payment and restarting it via my wifes part of our family account I can't log in to my own account anymore and if i try the reset password function it says my email isnt an active ac...

JuandeGF

Regular

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Lost all my playlist and someone hijacked my profile

Hey SpotifyBack around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my country, maybe france since I also started recieving email i...

Regular

Hey Spotify Back around x.mas, I suddently experinced something strange. Someone was using my account and making playlists and following playlist artist. The person was deffently not from my count...

alloedee

Regular

555 Views

1 replies

0 likes

Account
Security
  • 555 Views
  • 1 replies
  • 0 likes

wrong facebook email

I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of deleting my account because it's linked to an email tha...

Newbie

I created a spotify account via Facebook 7 years ago, since then I have changed the email accociated with my facebook acount but the changes didn't go through to spotify. I am now not capable of dele...

kejt_

Community Legend

452 Views

1 replies

0 likes

Account
Login
  • 452 Views
  • 1 replies
  • 0 likes