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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281579 Views
  • 826 replies
  • 84 likes
  • Account
  • 281579 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133928 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133928 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75972 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75972 Views
  • 63 replies
  • 8 likes

Solved!! Previous Wrapped up playlists

Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!

  • Newbie
  • Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!
  • Maxim
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Changing country- no new country options showing up in account settings...

Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be recognised. I ended up cancelling my premium because it lock...

  • Casual Listener
  • Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be reco...
  • 154 Views
  • 0 replies
  • 0 likes
  • Account
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Change profile country

Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no Bahrain, actually there are not other countries be...

  • Newbie
  • Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no...
  • Maxim
  • Spotify Star
  • 1807 Views
  • 3 replies
  • 2 likes
  • 1807 Views
  • 3 replies
  • 2 likes

Featured Artist On Incorrect Artist Page

I recently posted a track but the featured artists have the wrong artist page How can I fix this? https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv Their correct pages are Iotosh - https://open.spotify.com/artist/5IzolPBJ2JFhc2NeNA8LogKrs. - http...

  • Newbie
  • I recently posted a track but the featured artists have the wrong artist page  How can I fix this?    https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv   Their correct pa...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

My year in music showing someone else’s music (account hacked?)

I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip hop or r n’ b, I never heard any of em before. They ...

  • Casual Listener
  • I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip h...
  • 244 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 244 Views
  • 0 replies
  • 0 likes

Someone changed my Email Address

Today I got an email saying: We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: My emailIt's now: spotify@snc.comIf you meant to do that, then no worries. It's business as us...

  • Newbie
  • Today I got an email saying:   We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was:  My email ...
  • Luke
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Solved!! Change Country

I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (payment card of the new country), but dosen't work. And I...

  • Casual Listener
  • I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (paymen...
  • lcusa
  • Newbie
  • 6946 Views
  • 10 replies
  • 0 likes
  • Account
  • 6946 Views
  • 10 replies
  • 0 likes

spotify.me error

when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please fix this.

  • Casual Listener
  • when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please...
  • 201 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 201 Views
  • 0 replies
  • 0 likes

spotify.me error

Everytime i enter at spotify.me it shows me a mensage with "Looks like you don’t have enough data for us to show your listening historyMay we suggest a playlist?" How many songs i must have ? i have this spotify account for like 2 years and my playli...

  • Casual Listener
  • Everytime i enter at spotify.me it shows me a mensage with    "Looks like you don’t have enough data for us to show your listening history May we suggest a playlist?"    How ...
  • yungshekels
  • Casual Listener
  • 3052 Views
  • 5 replies
  • 6 likes
  • 3052 Views
  • 5 replies
  • 6 likes

Can’t cancel premium account

I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebook account as an actual account. I added new inform...

  • Newbie
  • I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebo...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

how to resolve double accounts/ emails

I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used my other email. i want to get both phone and deskto...

  • Newbie
  • I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used ...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

LOgging in

Ok so on my old phone I had a spotify account and bought priumium and I got a new phone and try to log in with username and it said username didn't exist so I thought if I cleared my cache it would fix something I got logged out and I can't find my a...

  • Newbie
  • Ok so on my old phone I had a spotify account and bought priumium and I got a new phone and try to log in with username and it said username didn't exist so I thought if I cleared my cache it would f...
  • 119 Views
  • 0 replies
  • 0 likes
  • Login
  • 119 Views
  • 0 replies
  • 0 likes

I forgot my username and email and password

I have an active premium account. And need to log in. How can I fix this?

  • Newbie
  • I have an active premium account. And need to log in. How can I fix this?
  • Deiona
  • Newbie
  • 51613 Views
  • 16 replies
  • 1 likes
  • 51613 Views
  • 16 replies
  • 1 likes

Unable to log in using my email address and password / password reset email not being sent

I have automatically been logged out of Spotify on my phone and the email address / password associated with my account is not working to log onto the app or the website. I have tried resetting the password but the email with the password reset link ...

  • Visitor
  • I have automatically been logged out of Spotify on my phone and the email address / password associated with my account is not working to log onto the app or the website. I have tried resetting the p...
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 128 Views
  • 0 replies
  • 0 likes

transfer

can spotify transfer my songs from my old account to my new account since my old accounts email is not in use and thus i don not have acess to it

  • Newbie
  • can spotify transfer my songs from my old account to my new account since my old accounts email is not in use and thus i don not have acess to it 
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Premium for students

Hello. I would like to buy a premium for students but some of my friends got the 0.99 cents for a month and then 4.99 euros. I get only this offer. (no 0.99 for the first three months)

  • Newbie
  • Hello.   I would like to buy a premium for students but some of my friends got the 0.99 cents for a month and then 4.99 euros. I get only this offer. (no 0.99 for the first three months)
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Help! My favorites have been deleted

Hi There, My Favorites have all been deleted, but my playlists have not been affected. Can anyone at Spotify retrieve my Favorites? Max

  • Newbie
  • Hi There,  My Favorites have all been deleted, but my playlists have not been affected.  Can anyone at Spotify retrieve my Favorites?    Max
  • Smw856
  • Newbie
  • 26302 Views
  • 153 replies
  • 7 likes
  • 26302 Views
  • 153 replies
  • 7 likes

Paid for premium but only showing Free service

As per title, I rolled in to the £9.99 Premium service three months ago, have been making the payments but two days ago my Premium service reverted back to the Free service whilst still charging for Premium,

  • Newbie
  • As per title, I rolled in to the £9.99 Premium service three months ago, have been making the payments but two days ago my Premium service reverted back to the Free service whilst still charging for ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

No login premium

I have paid all my premium bills but suddenly I am not able to reach my account?

  • Newbie
  • I have paid all my premium bills but suddenly I am not able to reach my account?
  • 121 Views
  • 0 replies
  • 0 likes
  • Premium
  • 121 Views
  • 0 replies
  • 0 likes

Account Spotify Facebook

I created my spotify account with facebook now I want to disconnect from facebook and enter with the normal login how can I do? in which case I sent the request to delete my account, but when they remove it and can I create another account with the s...

  • Newbie
  • I created my spotify account with facebook now I want to disconnect from facebook and enter with the normal login how can I do? in which case I sent the request to delete my account, but when they re...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes