Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 283127 Views
  • 832 replies
  • 88 likes
  • Account
  • 283127 Views
  • 832 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134374 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134374 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 76326 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76326 Views
  • 64 replies
  • 9 likes

Was my account hacked or is Spotify acting up?

I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of: Kempi, Ragarox, Kringeratey (and one I can't even write).. I have never heard of these bands.Anyone esle seeing this or is it just me?

Seleccion_002.png Seleccion_003.png
  • Music Fan
  • I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of:       Kempi, Ragarox, Kringeratey (and one I can't even ...
  • Gaba_p
  • Music Fan
  • 497 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 497 Views
  • 4 replies
  • 0 likes

Music changing randomly, random account connected

Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable units" thingy in bottom right corner that it was b...

  • Newbie
  • Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Someone is abusing my account

Dear community, It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled it. Now I realised when I was online at home that someone was using...

  • Newbie
  • Dear community,    It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled i...
  • IguanaSetup
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Changing country by keeping the payment methode and Creditcard

Hi all, i want to change the country but want to keep the creditcard for paymant.I have a company AMEX creditcard signed in Netherland but work and live in Germany.How can i switch the coiuntry in my account so that i can use the german account with ...

  • Newbie
  • Hi all,   i want to change the country but want to keep the creditcard for paymant.I have a company AMEX  creditcard signed in  Netherland but work and live in Germany.How can i...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Can't use spotify family 'unexpected error'

Hi,I can't log in using the invitations ent by my brother, I always get an error message sayng"3- oups, an error occured, please try again later" (in French "3 - Oups ! Une erreur s'est produite. Reessayez plus tard.")when filling in the confirmation...

  • Casual Listener
  • Hi, I can't log in using the invitations ent by my brother, I always get an error message sayng "3- oups, an error occured, please try again later" (in French  "3 - Oups ! Une erreur s'es...
  • akane
  • Casual Listener
  • 1500 Views
  • 2 replies
  • 0 likes
  • 1500 Views
  • 2 replies
  • 0 likes

NÃO CONSIGO CONCLUIR A COMPRA DO SPOTIFY PREMIUM!

eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu digito todos os dados necessários tanto pessoais (e...

  • Newbie
  • eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu ...
  • Lurtyu
  • Newbie
  • 1582 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1582 Views
  • 4 replies
  • 0 likes

Changing payment method and country

Hi, I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country from FR to BE on my account, I choosed "OK" but it didn't chan...

  • Music Fan
  • Hi,   I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country fr...
  • 209 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 0 replies
  • 0 likes

Can’t login in account

Hi.Uses username as login, has had the same login and password for many years.Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail.Have premium, do not want to log in with fb and do not h...

  • Casual Listener
  • Hi. Uses username as login, has had the same login and password for many years. Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail. ...
  • Rhree
  • Casual Listener
  • 145 Views
  • 1 replies
  • 0 likes
  • Login
  • 145 Views
  • 1 replies
  • 0 likes

Release Radar mesed up

I'm a frequent user of the release radar and I like it.But today I was horrified it was completely f*# up It was full of German Hiphop.I've never ever played anything remotely akin to that **bleep**I have no idea how it happened if I check Recently P...

  • Newbie
  • I'm a frequent user of the release radar and I like it. But today I was horrified it was completely f*# up  It was full of German Hiphop. I've never ever played anything remotely akin to that...
  • 173 Views
  • 0 replies
  • 0 likes
  • Other
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Previous Wrapped up playlists

Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!

  • Newbie
  • Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!
  • Maxim
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Changing country- no new country options showing up in account settings...

Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be recognised. I ended up cancelling my premium because it lock...

  • Casual Listener
  • Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be reco...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Change profile country

Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no Bahrain, actually there are not other countries be...

  • Newbie
  • Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no...
  • Maxim
  • Spotify Star
  • 1808 Views
  • 3 replies
  • 2 likes
  • 1808 Views
  • 3 replies
  • 2 likes

Featured Artist On Incorrect Artist Page

I recently posted a track but the featured artists have the wrong artist page How can I fix this? https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv Their correct pages are Iotosh - https://open.spotify.com/artist/5IzolPBJ2JFhc2NeNA8LogKrs. - http...

  • Newbie
  • I recently posted a track but the featured artists have the wrong artist page  How can I fix this?    https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv   Their correct pa...
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

My year in music showing someone else’s music (account hacked?)

I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip hop or r n’ b, I never heard any of em before. They ...

  • Casual Listener
  • I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip h...
  • 245 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 245 Views
  • 0 replies
  • 0 likes

Someone changed my Email Address

Today I got an email saying: We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: My emailIt's now: spotify@snc.comIf you meant to do that, then no worries. It's business as us...

  • Newbie
  • Today I got an email saying:   We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was: My email ...
  • Luke
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Solved!! Change Country

I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (payment card of the new country), but dosen't work. And I...

  • Casual Listener
  • I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (paymen...
  • lcusa
  • Newbie
  • 6950 Views
  • 10 replies
  • 0 likes
  • Account
  • 6950 Views
  • 10 replies
  • 0 likes

spotify.me error

when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please fix this.

  • Casual Listener
  • when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please...
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 202 Views
  • 0 replies
  • 0 likes

spotify.me error

Everytime i enter at spotify.me it shows me a mensage with "Looks like you don’t have enough data for us to show your listening historyMay we suggest a playlist?" How many songs i must have ? i have this spotify account for like 2 years and my playli...

  • Casual Listener
  • Everytime i enter at spotify.me it shows me a mensage with    "Looks like you don’t have enough data for us to show your listening history May we suggest a playlist?"    How ...
  • yungshekels
  • Casual Listener
  • 3054 Views
  • 5 replies
  • 6 likes
  • 3054 Views
  • 5 replies
  • 6 likes

Can’t cancel premium account

I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebook account as an actual account. I added new inform...

  • Newbie
  • I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebo...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

how to resolve double accounts/ emails

I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used my other email. i want to get both phone and deskto...

  • Newbie
  • I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used ...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes