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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8484 Views
  • 1 replies
  • 9 likes
  • Security
  • 8484 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475762 Views
  • 978 replies
  • 111 likes
  • Account
  • 475762 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208072 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208072 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119248 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119248 Views
  • 72 replies
  • 12 likes

We're sorry, that email is taken

Hi, I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up. Theres no other account connected to this e-mail, as I've just changed an older account with the same e-...

  • Newbie
  • Hi,   I am trying to change the e-mail of my spotify account till my mainly used e-mail, but when I do "We're sorry, that email is taken." pops up.    Theres no other account conne...
  • nikitin1964
  • Newbie
  • 4355 Views
  • 3 replies
  • 0 likes
  • 4355 Views
  • 3 replies
  • 0 likes

Spotify Family Premium admin showing as free

Hi,I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, it also tells me that Premium misses me and that I am on a ...

  • Casual Listener
  • Hi, I "upgraded" from Premium to Premium for Family. I was also billed for the new, higher amount. However, when I log into Spotify, which shows me as the administrator of Premium for Family, i...
  • erzha
  • Newbie
  • 778 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 778 Views
  • 2 replies
  • 0 likes

Not eligible for trial offer

I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out. Everytime I click it, it tells me Im not eligible, and one of criteria mentioned is about living in Quebec. I don't know why Spotify assumes ...

  • Newbie
  • I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out.    Everytime I click it, it tells me Im not eligible, and one of criteria ment...
  • Maxim
  • Spotify Star
  • 1399 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 1399 Views
  • 1 replies
  • 0 likes

Hacked and now deleted my account?

Hello,Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Facebook (which is connected to my Spotify account). One...

  • Visitor
  • Hello, Today I found out that my account was hacked. Somebody was listening on my account and I found some weird playlists on my account. I logged out everywhere and got back on my account using Fac...
  • Maxim
  • Spotify Star
  • 1959 Views
  • 3 replies
  • 0 likes
  • Account
  • 1959 Views
  • 3 replies
  • 0 likes

Unknown device playing music

I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Facebook and spotify password without success, and this sp...

  • Newbie
  • I recently found out that an unknown device is playing random spanish songs on my spotify. I have reset my password, and logged out of all devices using the spotify website. I have changed my Faceboo...
  • Maxim
  • Spotify Star
  • 1301 Views
  • 1 replies
  • 0 likes
  • 1301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anmeldung funktioniert nicht

Hallo,Ich wollte vor 2 Tage Spotify nutzen aber es wurde mir blos offline angezeigt obwohl ich volles internet habe. Also deinstallierte ich Sporify und lud es erneut runter. Doch nun kommt die Fehlermeldung:"Der Dienst ist voruebergehend nicht vervu...

  • Newbie
  • Hallo, Ich wollte vor 2 Tage Spotify nutzen aber es wurde mir blos offline angezeigt obwohl ich volles internet habe. Also deinstallierte ich Sporify und lud es erneut runter. Doch nun kommt die Feh...
  • vdara
  • Newbie
  • 5387 Views
  • 2 replies
  • 0 likes
  • 5387 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't play spotify family on two devices

I have a new Echo, which my wife was using to play music (using Spotify via Alexa) in one room, while i was playing music on my Sonos speaker (using Spotify via Sonos desktop) in another room. However, it keeps on stopping on my speaker (or on Echo) ...

  • Newbie
  • I have a new Echo, which my wife was using to play music (using Spotify via Alexa) in one room, while i was playing music on my Sonos speaker (using Spotify via Sonos desktop) in another room. Howeve...
  • nashby
  • Newbie
  • 2407 Views
  • 2 replies
  • 2 likes
  • Account
    Other
    Subscription
  • 2407 Views
  • 2 replies
  • 2 likes

Superuser Contribution Account Disabled1

My account has been disabled due to back charges on a compromised credit card. It was my belief that my premium account was being charged to a different credit card which caused the lapsed payments. I'm not able to update any payment info or access a...

  • Newbie
  • My account has been disabled due to back charges on a compromised credit card. It was my belief that my premium account was being charged to a different credit card which caused the lapsed payments. ...
  • Melody
  • Spotify
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Solved!! I can't delete my Spotify created through Facebook, and I can't connect my other account to my FB.

I have 2 spotify accounts, but I only want one. The first one is the one I use the most, and I accidentally connected it to an old Facebook account from my current one. In an attempt to disconnect the first Spotify account from my old facebook, I per...

  • Visitor
  • I have 2 spotify accounts, but I only want one. The first one is the one I use the most, and I accidentally connected it to an old Facebook account from my current one. In an attempt to disconnect th...
  • amapinki
  • Newbie
  • 123167 Views
  • 36 replies
  • 4 likes
  • 123167 Views
  • 36 replies
  • 4 likes

Solved!! How to submit my band to Spotify playlists?

Hi Guys, Anybody know the best way to approach getting your own bands music on New Music playlists that suit your bands genre etc? Thanks

  • Newbie
  • Hi Guys,   Anybody know the best way to approach getting your own bands music on New Music playlists that suit your bands genre etc?   Thanks   🙂
  • YaBoiTMBeezy
  • Casual Listener
  • 46786 Views
  • 8 replies
  • 1 likes
  • Other
  • 46786 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't login to account

This morning I got an email stating I've canceled my premium subscription which I have not, and now can't login to my account on any device. When I try to login to the website I get "Oops! Something went wrong, please try again or check out our help ...

  • Visitor
  • This morning I got an email stating I've canceled my premium subscription which I have not, and now can't login to my account on any device. When I try to login to the website I get "Oops! Somet...
  • Alfredo
  • Roadie
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 494 Views
  • 1 replies
  • 0 likes

Letters and Numbers for Username-not Logged In with Facebook

I see my username on my account page. However, my username shows up as letters and number on my public profile. I did not sign up with Facebook.

  • Visitor
  • I see my username on my account page.  However, my username shows up as letters and number on my public profile.  I did not sign up with Facebook. 
  • IguanaSetup
  • Community Legend
  • 402 Views
  • 1 replies
  • 1 likes
  • Account
  • 402 Views
  • 1 replies
  • 1 likes

Anmeldung fehlgeschlagen

Hey zusammenseit einiger Zeit kann ich mich nicht mehr anmelden.Die Message: Du kannst Spotify nicht mehr als 14 Tage im Ausland nutzen!!Ich hab das Konto erst frisch eroeffnet und auch auf das richtige Land. Auch hab ich seitdem Spotify nie im Ausla...

  • Visitor
  • Hey zusammen seit einiger Zeit kann ich mich nicht mehr anmelden. Die Message: Du kannst Spotify nicht mehr als 14 Tage im Ausland nutzen!! Ich hab das Konto erst frisch eroeffnet und auch auf das...
  • Akosua
  • Newbie
  • 1993 Views
  • 2 replies
  • 0 likes
  • 1993 Views
  • 2 replies
  • 0 likes

Premium Account Missing

Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years with no issue. Not only was my Premium deleted but A...

  • Visitor
  • Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years w...
  • user-removed
  • Not applicable
  • 763 Views
  • 2 replies
  • 0 likes
  • 763 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue Changing from Premium to Student Premium

I am trying to switch from a premium subscription to a student premium subscription. I put my credit card info in and it took me to a student verification form. When I put in my name and college into the form it says "a problem has occurred." Is this...

  • Newbie
  • I am trying to switch from a premium subscription to a student premium subscription. I put my credit card info in and it took me to a student verification form. When I put in my name and college into...
  • Aimee_T
  • Roadie
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify en el extrangero

hola! tenia mi cuenta spotify, pero me cambie de pais, me mude de chile a nueva zelanda y perdi mi cuenta spotify, necesito recuperarlo por que ahi tengo toda mi musica amada, mi correo de cuenta es (correo enviado por el usuario) y no puedo acceder ...

  • Newbie
  • hola! tenia mi cuenta spotify, pero me cambie de pais, me mude de chile a nueva zelanda y perdi mi cuenta spotify, necesito recuperarlo por que ahi tengo toda mi musica amada, mi correo de cuenta es ...
  • Aimee_T
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Facebook login does NOT work

My spotify account is created with my Facebook account. I did not want to make a new thread on this topic because I saw there were many already BUT NOTHING WORKED FOR ME. So here I am. I have tried everything. I know for sure my Facebook login is 100...

  • Newbie
  • My spotify account is created with my Facebook account. I did not want to make a new thread on this topic because I saw there were many already BUT NOTHING WORKED FOR ME. So here I am.    ...
  • alexreasoner
  • Newbie
  • 794 Views
  • 1 replies
  • 1 likes
  • 794 Views
  • 1 replies
  • 1 likes

Superuser Contribution change country

Hello, I am currently living in Spain (opened my account in the UK) and have attempted to change my country in my account. The dropdown list there is grey and unclickable, even though I am physically in Spain. I also cannot do the second option, even...

  • Visitor
  • Hello,   I am currently living in Spain (opened my account in the UK) and have attempted to change my country in my account. The dropdown list there is grey and unclickable, even though I...
  • Aimee_T
  • Roadie
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade on premium user as student

Hello, a few days ago I wanted to upgrade my acoount to premium. Spotify wanted to check my student mail adress, but i don't have a special E-Mail adress. The university is listed by Spotify. So how can i upgrade my account on Premium for student con...

  • Newbie
  • Hello,    a few days ago I wanted to upgrade my acoount to premium.    Spotify wanted to check my student mail adress, but i don't have a special E-Mail adress.    ...
  • user-removed
  • Not applicable
  • 835 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 835 Views
  • 2 replies
  • 0 likes