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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419674 Views
  • 965 replies
  • 108 likes
  • Account
  • 419674 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185271 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185271 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103168 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103168 Views
  • 69 replies
  • 10 likes

Superuser Contribution Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

I was trying to disconnect my account from facebook. I was on live chat and i told the person that i want to use the same email adress on other account then my computer shut off me.I want my music and followers transfer to my new account.

  • Newbie
  • I was trying to disconnect my account from facebook. I was on live chat and i told the person that i want to use the same email adress on other account then my computer shut off me.I want my mus...
  • FabianS_Bogota
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I tried logging in with my Facebook email and it says that that wmail is already in use. It will not let create an account with my Facebook email. How can I get it to work?

  • Newbie
  • I tried logging in with my Facebook email and it says that that wmail is already in use. It will not let create an account with my Facebook email. How can I get it to work?  
  • FabianS_Bogota
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID TV] Gray screen with the logo in the center.

Hello! First of all, this platform should be more organized - it was really hard to find "where" to post it. But okay... Lately, I've been trying to use Spotify on my Android TV (5.1.1) and all I got is a gray screen with the Spotify Official green l...

  • Newbie
  • Hello!   First of all, this platform should be more organized - it was really hard to find "where" to post it. But okay...   Lately, I've been trying to use Spotify on my Android TV (5....
  • FabianS_Bogota
  • Roadie
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 will not connect.

I opened spotify and when I tried to play a song, it froze. It then closed the app for me and when I tried to open it again it had logged me out. I tried signing back in and when I put my info in, it just comes up with a screen saying that I need to ...

  • Newbie
  • I opened spotify and when I tried to play a song, it froze. It then closed the app for me and when I tried to open it again it had logged me out. I tried signing back in and when I put my info in, it...
  • FabianS_Bogota
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404

What to do? I can't log in on my iphone or macbook anymore...

  • Newbie
  • What to do? I can't log in on my iphone or macbook anymore...
  • FabianS_Bogota
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone storage occupation space for Android

I have a problem of storage in my phone(Nexus 5).The Spotify app "weighs" 5,42 GB and I wonder if there is a way that I can make It "slightest". I have already deleted the app's cache and all the downloads and now I only follow: 4 playlist, one hundr...

  • Newbie
  • I have a problem of storage in my phone(Nexus 5). The Spotify app "weighs" 5,42 GB and I wonder if there is a way that I can make It "slightest". I have already deleted the app's cache and all the d...
  • FabianS_Bogota
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • Other
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make private playlist turn public on my profile

Hi, I have been researching but still can't manage to make some private playlists public and show them on my profile. I can't find the option of turning my playlist public on my Android phone. When I click on editing the playlist ( on the three dots)...

  • Newbie
  • Hi, I have been researching but still can't manage to make some private playlists public and show them on my profile.   I can't find the option of turning my playlist public on my Android p...
  • FabianS_Bogota
  • Roadie
  • 588 Views
  • 1 replies
  • 0 likes
  • Account
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log in

So I got logged out of my account when I was offline and when I try to sign back in it says I have to go online first. Switched my offline account back on & the same message keeps popping up.

  • Newbie
  • So I got logged out of my account when I was offline and when I try to sign back in it says I have to go online first. Switched my offline account back on & the same message keeps popping up.
  • FabianS_Bogota
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing my country

I recently moved back to Canada, and have been trying to change my country settings so I can update my payment information. The steps listed here: https://support.spotify.com/ca-en/account_payment_help/account_basics/how-can-i-change-my-country-setti...

  • Casual Listener
  • I recently moved back to Canada, and have been trying to change my country settings so I can update my payment information.   The steps listed here: https://support.spotify.com/ca-en/acco...
  • DanLeece
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play multiple Speakers at the same time (same music)

I was wondering if it is possible to listen to the SAME music at the SAME time on multiple devices, as I have multiple speakers/amazon echos in my house and should be able to have them all play at the same time...Please include this feature urgently!

  • Newbie
  • I was wondering if it is possible to listen to the SAME music at the SAME time on multiple devices, as I have multiple speakers/amazon echos in my house and should be able to have them all play at th...
  • FabianS_Bogota
  • Roadie
  • 3780 Views
  • 1 replies
  • 5 likes
  • Premium
  • 3780 Views
  • 1 replies
  • 5 likes

Superuser Contribution Can't Update Email Address

Spotify lists my old email address. I updated my Facebook email address some time ago, but the revised email address was not propagated to Spotify. No idea how to contact someone who can help...

  • Newbie
  • Spotify lists my old email address. I updated my Facebook email address some time ago, but the revised email address was not propagated to Spotify.  No idea how to contact someone who can help...
  • FabianS_Bogota
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

pais

hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si será porque mi facebook está en inglés o qué.. pero ...

  • Newbie
  • hola, mi problema es el siguiente, me hice una cuenta, yo soy de argentina, y nunca me fui de mi país, sincronicé mi cuenta con facebook, y nose porque en mi perfil aparecía como país: USA, nose si s...
  • Carolina86
  • Newbie
  • 452 Views
  • 2 replies
  • 1 likes
  • Account
  • 452 Views
  • 2 replies
  • 1 likes

Superuser Contribution Are most of the songs on the album "White Blood Cells" missing

So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if that effects anything"

  • Newbie
  • So I'm just wondering, because when I searched it up I couldn't find anything, but Is the album "White Blood Cells" By The White Stripes missing a lot of songs for anyone else? (I live in Malaysia if...
  • FabianS_Bogota
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Premium
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich kann mich nicht anmelden

Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal neu runter geladen. Danach habe ich versucht mich a...

  • Newbie
  • Ich habe seit einiger Zeit das Problem, dass ich mich nicht mehr anmelden kann. Zunaechst stand bei Spotify dass ich offline bin, obwohl ich es nicht war. Dann habe ich Spotify Geloescht und nochmal ...
  • FabianS_Bogota
  • Roadie
  • 1793 Views
  • 1 replies
  • 0 likes
  • 1793 Views
  • 1 replies
  • 0 likes

Solved!! Problems with playing music offline

Dear I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline! What is wrong? Do I have to check my settings? Thanks for your help!Regards,Martine

  • Newbie
  • Dear   I have a premium account however when I play my music offline (without wifi or internet) I reveive a message that I can't play it offline!   What is wrong? Do I have to check my ...
  • EliH
  • Newbie
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscribe to Premium Family and needed to pay twice (family and premium)?

When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 EUR + 14,99 EUR.No way to get an answer from spotify...

  • Newbie
  • When trying to continue with my spotify subscription, I had to fist buy the premium version, and after that I was able to add premium family. But spotify charged both ammounts at the same day: 9,99 E...
  • FabianS_Bogota
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Trouble logging in

I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days. I have premium and it has been paid for and never has this trouble before. My IP address is in the uk and...

  • Newbie
  • I have recently got a new phone And I have tried to log into Spotify but it says I can’t do this as you can only log in when abroad for 14 days.  I have premium and it has been paid for and nev...
  • discord-317
  • Music Fan
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 331 Views
  • 1 replies
  • 0 likes

Account hi-jacked (He keeps connecting his iPhone and take control)

Hello. My accout has been hi-jacked by some one.I normally login via- Facebook.I have tried to disconnect all devices, changed password etc.But everytime I do, it takes him 5 sec. to connect his iphone again and take control.Its super frustration - c...

  • Newbie
  • Hello.   My accout has been hi-jacked by some one. I normally login via- Facebook. I have tried to disconnect all devices, changed password etc. But everytime I do, it takes him 5 sec. to c...
  • Hubo
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account was hacked and i lost access

My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email

  • Newbie
  • My spotify account was hacked and the email was changed, I could still login with facebook but cannot change the email
  • Jack
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes