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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

Can't rememeber password or email

I've logged out of my Spotify and I can't remember my password and I can't reset it as I don't remember my email. What do I do?

Newbie

I've logged out of my Spotify and I can't remember my password and I can't reset it as I don't remember my email. What do I do?

reactreality101

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Can't change my account country

Hello! I am facing some problems when trying to change my account country. I am currently living in the Netherlands with my account country is set accordingly.However, I can't get a Spotify premium account because the system won't let me type in my b...

Newbie

Hello!    I am facing some problems when trying to change my account country. I am currently living in the Netherlands with my account country is set accordingly. However, I can't get a ...

reactreality101

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Unknown Device using my spotify

Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown device is hijacking my premium spotify account and disa...

Newbie

Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown devi...

BRN75

Music Fan

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Trying to change my subscription country

Trying to change my subscription country, and my bank card details but it won't let me do either?

Newbie

Trying to change my subscription country, and my bank card details but it won't let me do either?

reactreality101

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Redeem student discount

When I try to redeem my student discount it comes up with this message. Your student credentials are already associated with another Spotify account. Please help, thank you

Newbie

When I try to redeem my student discount it comes up with this message. Your student credentials are already associated with another Spotify account. Please help, thank you 

BRN75

Music Fan

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Spotify & Bouygues Telecom

Bonjour a tous, Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnement Premium, mon compte associe et bien sur toutes mes playlis...

Newbie

Bonjour a tous,   Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnemen...

543 Views

0 replies

2 likes

  • 543 Views
  • 0 replies
  • 2 likes

Logging in without facebook

I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account? I have found my 10 digit user name, but every time I try to set a password it tells me I need ...

Newbie

I have a premium account and do not want to lose any of my information so how can I login to Spotify on my work computer without using my facebook account?   I have found my 10 digit user name...

Luke

Spotify Star

364 Views

1 replies

0 likes

Premium
  • 364 Views
  • 1 replies
  • 0 likes

Using Family Plan and Multiple Users using in different locations

I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one of the users on the family is listening at home on...

Casual Listener

I have just signed up for the Familiy plan and today while at work I am listening to it, then it stops. Says I am listening to a different song on a google home mini speaker - at home. My son, as one...

captcan91

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

I forgot my username/email and password please help me

I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***

Newbie

I forgot my username/email and password please help me. How can i cancel may subscription using may cc(BDO) Order number ***personal information removed***

Luke

Spotify Star

428 Views

1 replies

0 likes

Account
Premium
Subscription
  • 428 Views
  • 1 replies
  • 0 likes

Unable to link Google Home

I keep trying to link to my Spotify Premium account while setting up my new Google Home. Every time I click Continue on my Android phone once my Spotify account is identified, I just get a blank browser window, with client3.google.com written at the ...

Regular

I keep trying to link to my Spotify Premium account while setting up my new Google Home.    Every time I click Continue on my Android phone once my Spotify account is identified, I just g...

user-removed

Not applicable

866 Views

2 replies

3 likes

Account
  • 866 Views
  • 2 replies
  • 3 likes

Disconnect other device from my Spotify Account

Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account. What should I do? Hope you can help me out..

Casual Listener

Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account.   What should I do? Hope you can help me out..

AS7

Gig Goer

19543 Views

2 replies

0 likes

Account
Login
Security
  • 19543 Views
  • 2 replies
  • 0 likes

Question for professional use of music

Hi I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event?Thanks a lot. Jacqueline

Newbie

Hi  I will offer a dance event and so can somebody tell me, is it allowed to use the music from spotify for this event? Thanks a lot.   Jacqueline

Luke

Spotify Star

283 Views

1 replies

0 likes

Account
Free
  • 283 Views
  • 1 replies
  • 0 likes

Someone else using my Spotify

Hi, Hoping that someone will have a solution to my problem. Basically ive had someone using my account, no, I have NOT shared any account information such as password etc. I have done everything Ive been able to come up with in order to solve this pr...

Newbie

Hi,    Hoping that someone will have a solution to my problem.  Basically ive had someone using my account, no, I have NOT shared any account information such as password etc. ...

user-removed

Not applicable

1113 Views

7 replies

0 likes

Security
  • 1113 Views
  • 7 replies
  • 0 likes

Premium fuer Studenten

Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?

Casual Listener

Ich habe bereits Premium, gibt es einen weg den Rabatt fuer Studenten zu bestaetigen ohne jedes mal die Zahlungsinformationen wieder neu eingeben zu muessen?

Maxim

Spotify Star

360 Views

1 replies

0 likes

Premium
  • 360 Views
  • 1 replies
  • 0 likes

configuracion offline

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte a internet para conectarme a spotify, y estoy con w...

Visitor

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte ...

812 Views

0 replies

3 likes

  • 812 Views
  • 0 replies
  • 3 likes

Connecting to facebook

I'm having an issue connecting my spotify to my facebook,it says,"Sorry there has been a temporary error, please try again later."I've never done this with a previous account so have no clue as to why there is an issue?

Newbie

I'm having an issue connecting my spotify to my facebook, it says, "Sorry there has been a temporary error, please try again later." I've never done this with a previous account so have no clue as...

LeoRager

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Email address mismatch

While attempting to connect my Spotify and Hulu accounts, I went to change my email in Spotify settings. It listed an old email and said I must change it through my Facebook settings. I went to my Facebook settings and they show my current email addr...

Casual Listener

While attempting to connect my Spotify and Hulu accounts, I went to change my email in Spotify settings. It listed an old email and said I must change it through my Facebook settings. I went to ...

LeoRager

Community Legend

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

Account

I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back up it just logs me out, once I log back in it does t...

Newbie

I log into my account and it won’t load anything, It happened after I bought premium. My account won’t register that I have premium and it won’t load anything. Once I leave the app and open it back u...

LeoRager

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

app says i am on a different country, cannot log in

To whom it may concern: I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium is somewhat useless now until I am able to log back in. The app...

Newbie

To whom it may concern:   I would like to ask for your assistance in editing the settings of my spotify account. I am currently on premium but I cannot log in to my account, so the premium...

LeoRager

Community Legend

387 Views

1 replies

0 likes

Account
  • 387 Views
  • 1 replies
  • 0 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

Newbie

ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

331 Views

0 replies

0 likes

Account
Login
  • 331 Views
  • 0 replies
  • 0 likes