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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76461 Views

28 replies

0 likes

  • 76461 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94303 Views

9 replies

2 likes

Account
Login
  • 94303 Views
  • 9 replies
  • 2 likes

Resetar perfil

Existe alguma forma de resetar o perfil do spotify, para que reinicie meu gosto musical?

Casual Listener

Existe alguma forma de resetar o perfil do spotify, para que reinicie meu gosto musical?

Bittencourt

Spotify Star

61949 Views

11 replies

1 likes

  • 61949 Views
  • 11 replies
  • 1 likes

Premium Subscription Showing Free

I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan. Thank you, Tori

Regular

I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan.     ...

Dod1123

Casual Listener

4111 Views

17 replies

9 likes

Premium
  • 4111 Views
  • 17 replies
  • 9 likes

Superuser Contribution All music and playlists disappeared

I just got back from a trip in asia and when i tried to start my spotify, i not only had to reset my password, all of my music and playlists were gone. Any ideas on how i can get them back?

Newbie

I just got back from a trip in asia and when i tried to start my spotify, i not only had to reset my password, all of my music and playlists were gone. Any ideas on how i can get them back?

ZullyB

Roadie

1017 Views

1 replies

0 likes

  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo entrar a ninguna cuenta de spotify en mi computadora

descarge la aplicacion en mi laptop pero no me quiere abrir ninguna cuenta, ni siquiera la premium, simplemente no me abre nada.

Newbie

descarge la aplicacion en mi laptop pero no me quiere abrir ninguna cuenta, ni siquiera la premium, simplemente no me abre nada.

ZullyB

Roadie

1146 Views

1 replies

0 likes

  • 1146 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible unirte a este plan familiar

Me han anadido a un plan familiar. Al darle al boton "Aceptar invitacion" del email automatico que me ha llegado de Spotify, llego a una landing en la que tengo que completar mis datos y los de la vivienda. Cuando lo completo me sale un pop-up en el ...

Newbie

Me han anadido a un plan familiar. Al darle al boton "Aceptar invitacion" del email automatico que me ha llegado de Spotify, llego a una landing en la que tengo que completar mis datos y los de la vi...

ZullyB

Roadie

1237 Views

1 replies

1 likes

  • 1237 Views
  • 1 replies
  • 1 likes

Spotify account page not opening?

When I go to open my account on Spotify, I get a message saying: www.spotify.com is currently unable to handle this request. Anybody else with this problem? It happens on mobile and desktop.

Casual Listener

When I go to open my account on Spotify, I get a message saying: www.spotify.com is currently unable to handle this request. Anybody else with this problem? It happens on mobile and desktop...

Noah

Spotify Star

3354 Views

9 replies

1 likes

  • 3354 Views
  • 9 replies
  • 1 likes

Multiple Devices That Aren't Mine

I opened my Spotify desktop application this morning to find five Playstations on my account that are not mine. Any ideas as to how this happened and if I can get rid of them? I already changed my password and signed out of Spotify on all platforms.

Newbie

I opened my Spotify desktop application this morning to find five Playstations on my account that are not mine. Any ideas as to how this happened and if I can get rid of them? I already changed my pa...

Maxim

Spotify Star

1411 Views

1 replies

1 likes

Account
Login
Other
Security
  • 1411 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu account not working

Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu

Newbie

Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu

Rising-shiva

Newbie

920 Views

2 replies

0 likes

  • 920 Views
  • 2 replies
  • 0 likes

Solved!! 2 tracks - 2 accounts.

Hello there! Not very long ago my request to become "Spotify Artist" was approved and I have some problems with it. The funniest part is that before becoming artist, I had 2 releases and Spotify created two accounts. At the moment, the one, which is ...

Newbie

Hello there!   Not very long ago my request to become "Spotify Artist" was approved and I have some problems with it. The funniest part is that before becoming artist, I had 2 releases and Spo...

Maxim

Spotify Star

809 Views

1 replies

0 likes

Account
Other
  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on new computer

I'm a Premium member but currently can't access either the desktop version or the web version of Spotify on my new PC. Facebook login isn't working and the Spotify won't recognise the email address associated with my account. I'm still logged in as n...

Casual Listener

I'm a Premium member but currently can't access either the desktop version or the web version of Spotify on my new PC. Facebook login isn't working and the Spotify won't recognise the email address a...

Jack

Roadie

3180 Views

4 replies

0 likes

  • 3180 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can not change my password because I do not have email

I can not add an email to my sportify account; because spotify wrongly added the information from my facebook; according to them I was born in 2004 and they also say that I do not have mail! I modified my facebook account very well so it does not hav...

Casual Listener

I can not add an email to my sportify account; because spotify wrongly added the information from my facebook; according to them I was born in 2004 and they also say that I do not have mail! I modifi...

Jack

Roadie

843 Views

4 replies

0 likes

Account
  • 843 Views
  • 4 replies
  • 0 likes

Superuser Contribution Same name used for my personal profile and my artist page on Spotify

Hi, I've been using Spotify for a long time, it's connected to my Facebook account therefore my personal name is used as username. PROBLEM: I also use my name for my music and people get very confused when they look up my artist page on Spotify. They...

Casual Listener

Hi,    I've been using Spotify for a long time, it's connected to my Facebook account therefore my personal name is used as username.   PROBLEM: I also use my name for&nb...

Jack

Roadie

2957 Views

3 replies

2 likes

  • 2957 Views
  • 3 replies
  • 2 likes

Superuser Contribution Discover weekly isn't looking for my taste in music

Hi, so for some reason my Discover Weekly is showing songs that have nothing to do with the songs that I listen to, genres that I dislike and sometimes in other langages and I've been using spotify for 6 months. I dont know what could be the issue.

Casual Listener

Hi, so for some reason my Discover Weekly is showing songs that have nothing to do with the songs that I listen to, genres that I dislike and sometimes in other langages and I've been using spotify f...

Jack

Roadie

1588 Views

3 replies

0 likes

Discover Weekly
  • 1588 Views
  • 3 replies
  • 0 likes

How can I unlock my Facebook account from spotify?

Two months ago I was in Florida on vacation and decided to log in to spotify with my Facebook account but now that I'm in my hometown I can't log in with Facebook because it tells me I can only use spotify abroad for 14 days... Is there any way I can...

Casual Listener

Two months ago I was in Florida on vacation and decided to log in to spotify with my Facebook account but now that I'm in my hometown I can't log in with Facebook because it tells me I can only use s...

willi147

Casual Listener

1491 Views

4 replies

0 likes

Login
  • 1491 Views
  • 4 replies
  • 0 likes

Weird 'now playing' notification

Hi allI've got a family premium account and recently have started seeing a notification on my phone for a band 'now playing' that neither my wife, my daughter and I have played out searched for on our devices (we've never even heard of them). I've lo...

Casual Listener

Hi all I've got a family premium account and recently have started seeing a notification on my phone for a band 'now playing' that neither my wife, my daughter and I have played out searched for on ...

Elbeeuk

Casual Listener

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

hulu

how do I activate my hulu account if I've got the student premium account? I've tried to look under my "account" it doesn't show up at all

Casual Listener

how do I activate my hulu account if I've got the student premium account? I've tried to look under my "account" it doesn't show up at all

amoh1

Casual Listener

780 Views

4 replies

0 likes

  • 780 Views
  • 4 replies
  • 0 likes

Another "Can't Play Current Song" Thread

Hi all!Sorry for the thousand posts with the same problem but let me explain what I've done and what I'm experiencing: Playing some music - "Can't play current song", restarting Spotify - same trick after some minutes of listening. What I've done:1. ...

Casual Listener

Hi all! Sorry for the thousand posts with the same problem but let me explain what I've done and what I'm experiencing:   Playing some music - "Can't play current song", restarting Spotify - ...

uglyfatandalive

Casual Listener

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Can't update payment method

I'm trying to update my payment method, but the accounts page in all 3 browsers I am using looks horribly formatted and I can't add a new payment method. Is there some setting that my browsers need to have on to be able to display the Spotify account...

Casual Listener

I'm trying to update my payment method, but the accounts page in all 3 browsers I am using looks horribly formatted and I can't add a new payment method.  Is there some setting that my browsers ...

amirism

Roadie

658 Views

3 replies

0 likes

Account
  • 658 Views
  • 3 replies
  • 0 likes

Solved!! Multiple accounts with same email

I have two accounts I think and can't seem to retrieve the one that has all of my playlists and whatnot. My work PC was using the correct account and my home PC apparently was using a different account but with the same email (if that's possible). So...

Newbie

I have two accounts I think and can't seem to retrieve the one that has all of my playlists and whatnot.   My work PC was using the correct account and my home PC apparently was using a diff...

user-removed

Not applicable

19972 Views

26 replies

0 likes

  • 19972 Views
  • 26 replies
  • 0 likes

Changing Spotify premium to spotify family.

Do I have to cancel my personal account or if I upgrade to Family it will change automatically.? Thank you

Newbie

Do I have to cancel my personal account or if I upgrade to Family it will change automatically.?   Thank you

geoffers49

Newbie

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
  • 0 likes