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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75999 Views

28 replies

0 likes

  • 75999 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93523 Views

9 replies

2 likes

Account
Login
  • 93523 Views
  • 9 replies
  • 2 likes

Superuser Contribution Song recommendation is stucked at same genre

The thing I like most is discovering new music. Who doesn't love that? And Spotify offers you a great future, recommendation of similar songs just under your playlist! Awesome right? No. I have a playlist with 13 songs in it. Only 3 of those are in t...

Newbie

The thing I like most is discovering new music. Who doesn't love that? And Spotify offers you a great future, recommendation of similar songs just under your playlist! Awesome right?   No. &n...

Alfredo

Roadie

992 Views

1 replies

3 likes

Desktop
  • 992 Views
  • 1 replies
  • 3 likes

Can't cancel membership and got charged.

Hey I was wondering if there was anyway go cancel my membership and get a refund. The website is telling me that I'm subscribed to spotify free but I still got charged and I want a refund because I can't unsubscribe.

Newbie

Hey I was wondering if there was anyway go cancel my membership and get a refund. The website is telling me that I'm subscribed to spotify free but I still got charged and I want a refund because I c...

Vgarcia4937

Newbie

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs disappeared and changed

Hi, this morning I have opened my song list and none of my songs were there. Instead there where some random songs which I haven't even listened before. Curiously my playlists are still there, but if I search a song that I had before it doesn't appea...

Newbie

Hi, this morning I have opened my song list and none of my songs were there. Instead there where some random songs which I haven't even listened before. Curiously my playlists are still there, but if...

Alfredo

Roadie

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium dropped to Free Spotify

I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please

Newbie

I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please

Alfredo

Roadie

920 Views

1 replies

0 likes

Android
Mobile
  • 920 Views
  • 1 replies
  • 0 likes

Solved!! Can't select High quality on premium account

HI, I've a Spotify premium account (halfway the free month) but I can not select the high quality music option.The bar is grey and can not move. My account is linked on Playstation music, I've tried on several devices (mobile, ps4 and two different p...

Visitor

HI,   I've a Spotify premium account (halfway the free month) but I can not select the high quality music option. The bar is grey and can not move.  My account is linked on Playstation ...

roscow

Newbie

35071 Views

11 replies

1 likes

Premium
  • 35071 Views
  • 11 replies
  • 1 likes

Disabled account

I am attempting to contact Spotify on behalf of my sister. Her account is currently disabled due to credit card fraud and charges were reversed and Spotify was included. My sister is attempting to contact Spotify to rectify this situation but her acc...

Newbie

I am attempting to contact Spotify on behalf of my sister. Her account is currently disabled due to credit card fraud and charges were reversed and Spotify was included. My sister is attempting to co...

Bittencourt

Spotify Star

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

No premium account on my cellphone

Hello there, I did one familiar premium account and I can access it only on my computer, not on my cellphone. When I do my login on my cellphone it's still as Free Account. I tried to reinstall it twice, and nothing happens. Could someone help me? Th...

Newbie

Hello there,   I did one familiar premium account and I can access it only on my computer, not on my cellphone. When I do my login on my cellphone it's still as Free Account. I tried to reinst...

phan_times

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Solved!! Managing Family Subscription

I want to manage my family subscription. Whenever I go to the page Premium fo Family, I get a black screen. I can't see any members, I can't add members.. just a black screen

Newbie

I want to manage my family subscription. Whenever I go to the page Premium fo Family, I get a black screen. I can't see any members, I can't add members.. just a black screen  

user-removed

Not applicable

2749 Views

7 replies

0 likes

  • 2749 Views
  • 7 replies
  • 0 likes

Disaponted at terrible customer service

Last week i couldnt access my account.My account was current. My email or facebook wouldnt work. I had to open a 2nd account just to communicate with spotify. Still, they wont help me with my problem

Newbie

Last week i couldnt access my account. My account was current. My email or facebook wouldnt work. I had to open a 2nd account just to communicate with spotify. Still, they wont help me with my probl...

phan_times

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Solved!! codigo premium no valido

Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en contacto con el departamento ...

Newbie

Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtal...

osornios

Spotify Star

68319 Views

22 replies

18 likes

  • 68319 Views
  • 22 replies
  • 18 likes

Solved!! Invite existing free account to Family Plan

My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through immedietly. How do i add an existing?

Newbie

My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through...

phan_times

Community Legend

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Invalid code

Hi, I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ? Thks for you help !

Newbie

Hi,   I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ?   Thks for you help !

phan_times

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Why Spotify scammed us?

I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next procedure and to make sure you are a student blabla". T...

Casual Listener

I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next proc...

peejeyhoney

Casual Listener

1113 Views

4 replies

0 likes

  • 1113 Views
  • 4 replies
  • 0 likes

Does Spotify allow Playlist sales?

Hello all, In the past few months, I have been contacted various times by people interested in buying some of my playlists. I always figured this would be illegal, but I was told that Spotify apparently allows for this?First of all: Is this true? And...

Music Fan

Hello all,  In the past few months, I have been contacted various times by people interested in buying some of my playlists.  I always figured this would be illegal, but I was told tha...

phan_times

Community Legend

2225 Views

1 replies

1 likes

Account
  • 2225 Views
  • 1 replies
  • 1 likes

Licensing for education

I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the business account be? Would we need multiple subscript...

Newbie

I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the bu...

tommud

Newbie

7975 Views

3 replies

1 likes

  • 7975 Views
  • 3 replies
  • 1 likes

Solved!! Someone changed my e-mail

Hi I hope someone can help me. The other day my Spotify suddenly logged itself out. I tried to log in with my password and username ofc. It didn't work. So i tried through Facebook and I got back in, except a lot of my lists were gone. I now logged i...

Visitor

Hi I hope someone can help me.   The other day my Spotify suddenly logged itself out. I tried to log in with my password and username ofc. It didn't work. So i tried through Facebook and I got...

thatbeastjason

Newbie

3696 Views

9 replies

0 likes

Account
Login
Security
  • 3696 Views
  • 9 replies
  • 0 likes

Link a Feature i did to my account

Hi i did 2 features on the NoizBoiz album : Techniek but if i click on my name on the song its not linked to my spotify account how can i change this ? Is see my name but if i click on it its not linked to my account my name is Desmond Read all the o...

Newbie

Hi i did 2 features on the NoizBoiz album : Techniek     but if i click on my name on the song its not linked to my spotify account how can i change this ?   Is see my name but if ...

Maxim

Spotify Star

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

two different accounts

hi there, my wife and I have both our own (free) accounts, I want to upgrade to the family account, can I combine both accounts into the one and can I transfer our personal play lists into that one account and if so, how?Thanks.

Newbie

hi there, my wife and I have both our own (free) accounts, I want to upgrade to the family account, can I combine both accounts into the one and can I transfer our personal play lists into that one a...

Maxim

Spotify Star

477 Views

1 replies

0 likes

Account
  • 477 Views
  • 1 replies
  • 0 likes

I accidentaly logged out

Hi, i accidentaly logged out of my account yesterday and dont know the email i used to create the account, i do know the username how ever... I have no clue how to reset my password without the email.

Newbie

Hi, i accidentaly logged out of my account yesterday and dont know the email i used to create the account, i do know the username how ever... I have no clue how to reset my password without the email.

Noah

Spotify Star

1536 Views

1 replies

0 likes

  • 1536 Views
  • 1 replies
  • 0 likes

Tried 2 different credit cards, Can't pay!

I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 times with his complete name and with his name in c...

Regular

I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 ...

ianhfx

Regular

827 Views

3 replies

0 likes

  • 827 Views
  • 3 replies
  • 0 likes