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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420591 Views
  • 965 replies
  • 108 likes
  • Account
  • 420591 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186074 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186074 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103337 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103337 Views
  • 69 replies
  • 10 likes

About payment slip

What should I do if the payment slip is not displayed?

  • Casual Listener
  • What should I do if the payment slip is not displayed?
  • tttti22
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

Superuser Contribution I created a new Spotify account and they gave me a username?

Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided to just give me this user instead: r05mgsze3n1mcjd0j...

  • Newbie
  • Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided t...
  • deeguh
  • Newbie
  • 1631 Views
  • 7 replies
  • 0 likes
  • 1631 Views
  • 7 replies
  • 0 likes

Solved!! Need Help Finding My Premium Account

Hello, just a few things up front on my situation. I just made this username so I could make a thread here. My problem is that I can't figure out my username/password for the account I had and could log into, with premium, just a few days ago. I logg...

  • Regular
  • Hello, just a few things up front on my situation.  I just made this username so I could make a thread here.  My problem is that I can't figure out my username/password for the account I ha...
  • d2004
  • Casual Listener
  • 13208 Views
  • 13 replies
  • 0 likes
  • 13208 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Premium subscription stopped after 2 weeks

Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. - I try to logout and login again in several occasions but it still does no...

  • Newbie
  • Hello,   I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. ...
  • Aimee_T
  • Roadie
  • 741 Views
  • 1 replies
  • 0 likes
  • Account
  • 741 Views
  • 1 replies
  • 0 likes

No acces

After getting a new phone i will have no acces to my account to start spotify.I have spotify premium and i am the admin. Tried to get a new passwordBut it does not work.

  • Visitor
  • After getting a new phone i will have no acces to my account to start spotify. I have spotify premium and i am the admin. Tried to get a new password But it does not work.
  • user-removed
  • Not applicable
  • 287 Views
  • 2 replies
  • 0 likes
  • Login
  • 287 Views
  • 2 replies
  • 0 likes

Receiving targeted ads based on wrong location

Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though I live in Georgia. Can someone tell me why Spotify ...

  • Casual Listener
  • Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though ...
  • SpotSpot44
  • Casual Listener
  • 3350 Views
  • 2 replies
  • 1 likes
  • Account
  • 3350 Views
  • 2 replies
  • 1 likes

Solved!! My display name isn't the same as my log-in username

I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the reason I made a new account is becuse this is what...

  • Visitor
  • I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the...
  • user-removed
  • Not applicable
  • 1824 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1824 Views
  • 3 replies
  • 0 likes

Solved!! Spotify disconnected from facebook but my name keeps showing up

I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook my name keeps showing up, I just want my username to...

  • Casual Listener
  • I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook m...
  • IncognitoZ90
  • Regular
  • 3110 Views
  • 9 replies
  • 2 likes
  • Account
  • 3110 Views
  • 9 replies
  • 2 likes

How maintain my Spotify account after I have terminated my contract with German Telekom?

Hi,I have a Spotify premium account that was setup by my telco (German Telekom).I will terminate the contract with Telekom soon. My question is now:how can I keep my Spotify account? How will the charging be done?Uli

  • Newbie
  • Hi, I have a Spotify premium account that was setup by my telco (German Telekom). I will terminate the contract with Telekom soon. My question is now: how can I keep my Spotify account? How will t...
  • Maxim
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • Account
  • 595 Views
  • 1 replies
  • 0 likes

Spotify Webplayer Offline/Access Blocked

For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a blank white page with nothing on it. I got a new rout...

Spotify_Home_Page.png Spotify_Support.png
  • Casual Listener
  • For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a bl...
  • brentf777
  • Casual Listener
  • 987 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 987 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charged my card but didn't give me access to premium

i tried to sign up for premium and they charged my card by Paypal, but didnt give me it and im in UAE does anyone know how to do this?

  • Newbie
  • i tried to sign up for premium and they charged my card by Paypal, but didnt give me it   and im in UAE does anyone know how to do this?    
  • Maxim
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Solved!! Seperate a family account?

Hey, I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package and he wants to make it his own account again at any time.. ...

  • Visitor
  • Hey,   I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package ...
  • Quost
  • Newbie
  • 817 Views
  • 6 replies
  • 1 likes
  • 817 Views
  • 6 replies
  • 1 likes

Solved!! How can I pay for premium using a direct debit?

Hi,I've recently opened a bank account that requires two direct debits be in action for the account to give interest. I have one set up for my phone, and thought I could use the second one as an excuse and opportunity to get spotify premium. So... ba...

  • Newbie
  • Hi, I've recently opened a bank account that requires two direct debits be in action for the account to give interest. I have one set up for my phone, and thought I could use the second one as an ex...
  • LP91
  • Casual Listener
  • 17894 Views
  • 4 replies
  • 0 likes
  • Premium
  • 17894 Views
  • 4 replies
  • 0 likes

Downloads tab

The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" message). This is also really annoying. Can you fix both...

  • Newbie
  • The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" messa...
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Invited family member cannot redeem

I just upgraded my premium account to 1 additional family member account. I sent an invite to the other member's email address, opened the link from the email and I'm getting the message "Oops! Something went wrong, please try again. I've already can...

spot_fam.PNG
  • Regular
  • I just upgraded my premium account to 1 additional family member account. I sent an invite to the other member's email address, opened the link from the email and I'm getting the message "Oops! Som...
  • Random15
  • Newbie
  • 85789 Views
  • 47 replies
  • 2 likes
  • Premium
    Subscription
  • 85789 Views
  • 47 replies
  • 2 likes

Spotify Premium - can't change country

Hi guys, I have a spotify premium account, and would like to change the credit card i'm using from a UK to a French one. I've followed the instructions to go on my account -> subscription -> update payment method. After I enter the details of my Fren...

  • Casual Listener
  • Hi guys,   I have a spotify premium account, and would like to change the credit card i'm using from a UK to a French one. I've followed the instructions to go on my account -> subscription...
  • AlexGil
  • Casual Listener
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes

can’t get numbers for my podcast

My podcast is on Spotify but I’m told here is no way to get the numbers of how many listens I’m getting. Can anyone help? Thanks.

  • Newbie
  • My podcast is on Spotify but I’m told here is no way to get the numbers of how many listens I’m getting. Can anyone help? Thanks. 
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Other
  • 228 Views
  • 1 replies
  • 0 likes

account

how can i become an artist on spotify? come posso diventare un artista su spotify?

  • Newbie
  • how can i become an artist on spotify? come posso diventare un artista su spotify?
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my music

I canceled my premium subscription and then wanted to view my previous saved music and then i realized that none of my songs were there. They're all deleted I just wanted to view them. Can i? Is there any way that i can get'em back

  • Newbie
  • I canceled my premium subscription and then wanted to view my previous saved music and then i realized that none of my songs were there. They're all deleted  I just wanted to view them. Can i?&...
  • Heliotropium039
  • Regular
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Spotify charged my card but didn't give me access to premium

i tried to sign up for premium and they charged my card the $4.99 but didnt give me it. all i want is to get in contact with spotify and get the charge canceled, but it seems imposible. does anyone know how to do this?

  • Newbie
  • i tried to sign up for premium and they charged my card the $4.99 but didnt give me it. all i want is to get in contact with spotify and get the charge canceled, but it seems imposible. does anyone k...
  • JhanArman
  • Newbie
  • 5829 Views
  • 15 replies
  • 1 likes
  • Account
  • 5829 Views
  • 15 replies
  • 1 likes