Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1763 Views
  • 0 replies
  • 8 likes
  • Security
  • 1763 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448177 Views
  • 970 replies
  • 108 likes
  • Account
  • 448177 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199468 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199468 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108590 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108590 Views
  • 72 replies
  • 11 likes

Superuser Contribution Somebody else's name stuck in my account.

I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name is now stuck in my profile. How can I delete his name? He...

  • Newbie
  • I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name i...
  • Melody
  • Spotify
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Get Access' Won't work

I'm trying to verify my artist page and connect my songs to my account. I'm doing all the steps correctly to get verified by Access. But everytime I get to the last step. (the page in the photo)I click the button and NOTHING happens, this is a very f...

  • Newbie
  • I'm trying to verify my artist page and connect my songs to my account.  I'm doing all the steps correctly to get verified by Access.  But everytime I get to the last step. (the page in...
  • Melody
  • Spotify
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activation link

Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mail address yet. How can I get my activation link?

  • Casual Listener
  • Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mai...
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution i want to delete my account!!!!

Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my email for some reason even though its correct, I've g...

  • Newbie
  • Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my em...
  • Melody
  • Spotify
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team?

  • Newbie
  • Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team? 
  • Melody
  • Spotify
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, when you search my login name it comes up as the hackers ...

  • Newbie
  • My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, ...
  • Melody
  • Spotify
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account transfer help

Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not disclose. I got in touch with Google to find out what I can do to re activate my gmail, so instead of paying the $50 they are wanting to charge m...

  • Newbie
  • Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not  disclose. I got in touch with Google to find out what I can do to re activate my gmail, ...
  • Melody
  • Spotify
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile]

I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?

  • Newbie
  • I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?
  • Melody
  • Spotify
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I forgot password to my premium account

Hi! I forgot my password and my current spotify email address is not working. What should I do?

  • Newbie
  • Hi!   I forgot my password and my current spotify email address is not working. What should I do?
  • Siowww
  • Newbie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Account username

Hi guys,we created an account on Spotify with the username '4weedmusic', after that we linked it to facebook to find new friends and follower, then we disconnect it. Now it seems there are two usernames, one is 4weedmusic and one (top right) is the n...

  • Casual Listener
  • Hi guys, we created an account on Spotify with the username '4weedmusic', after that we linked it to facebook to find new friends and follower, then we disconnect it. Now it seems there are two user...
  • Maxim
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 396 Views
  • 3 replies
  • 0 likes

Merging Multiple artist accounts

Hi, I’m an artist on Spotify and I’ve released music on the site under three different names and I’d like to merge these accounts and all their tracks into one. how do I do this?

  • Newbie
  • Hi, I’m an artist on Spotify and I’ve released music on the site under three different names and I’d like to merge these accounts and all their tracks into one.   how do I do this?
  • Maxim
  • Spotify Star
  • 1520 Views
  • 1 replies
  • 0 likes
  • 1520 Views
  • 1 replies
  • 0 likes

Someone is using my Account !

So First of all this is not like "Your Best friend is using" thing.this guy which is using my account has changed my e-mail and my password ! with my luck i can enter my account with facebook thankfully (who is protecting my account more facebook or ...

  • Casual Listener
  • So First of all this is not like "Your Best friend is using" thing. this guy which is using my account has changed my e-mail and my password ! with my luck i can enter my account with facebook thank...
  • Maxim
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
  • 317 Views
  • 3 replies
  • 0 likes

Spotify Label Account

Hey i got a Question. We are running a Label (Company) for 2 Years now - all releases went over a external Distributor. Now my Question:How is it possible to get "direct" Access to Spotify - so we can directly push them out there without a "3rd Party...

  • Casual Listener
  • Hey i got a Question.   We are running a Label (Company) for 2 Years now - all releases went over a external Distributor.   Now my Question: How is it possible to get "direct" Access t...
  • na35
  • Casual Listener
  • 1356 Views
  • 2 replies
  • 0 likes
  • 1356 Views
  • 2 replies
  • 0 likes

Not abel to accept family initation

We have added three family members, but none of us can see any redeem. we are just comming to the ”master” of the account when pressing accept. I have also tried to create a new account for me, since we all have used the same account so far, but no c...

  • Casual Listener
  • We have added three family members, but none of us can see any redeem. we are just comming to the ”master” of the account when pressing accept. I have also tried to create a new account for me, since...
  • user-removed
  • Not applicable
  • 504 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 504 Views
  • 5 replies
  • 0 likes

Discover Weekly Album Cover / unlink Facebook Account

Hi everyonei have the same problem as everyone else... the discovery weekly album cover with my ex since almost one year..! i've contacted the spotify support, they said i should create a new account, because i created it with facebook.but this isn't...

  • Visitor
  • Hi everyone i have the same problem as everyone else... the discovery weekly album cover with my ex since almost one year..! 😉 i've contacted the spotify support, they said i should create a new a...
  • user-removed
  • Not applicable
  • 579 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 579 Views
  • 2 replies
  • 0 likes

Superuser Contribution Devices deauthorizing on app update

so this is starting to really p i s s (this is not a swear or derogitory why this hits the filter is beyond me) me off; i keep having my devices get deauthorized and all my downloaded tracks deleted because the service cant distingush the application...

  • Casual Listener
  • so this is starting to really p i s s (this is not a swear or derogitory why this hits the filter is beyond me) me off; i keep having my devices get deauthorized and all my downloaded tracks deleted ...
  • Djela63
  • Newbie
  • 476 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 476 Views
  • 4 replies
  • 0 likes

Premium family account staat ineens op Free account

Hi, I have paid my Premium family account of this month, and suddenly my account is a Free account. Can you please change this?

  • Casual Listener
  • Hi,   I have paid my Premium family account of this month, and suddenly my account is a Free account. Can you please change this?
  • joycebeer
  • Newbie
  • 1569 Views
  • 10 replies
  • 0 likes
  • 1569 Views
  • 10 replies
  • 0 likes

Logging off

Hi I logged on some one else phone a while back and now there using my account all the time and I can’t figure out how to get them off

  • Newbie
  • Hi I logged on some one else phone a while back and now there using my account all the time and I can’t figure out how to get them off 
  • IguanaSetup
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Email not being accepted for registration

Hey! I want to start a new spotify account, but it doesn't accept my email: lordbaldomero@nuke.africa For those of you wondering, yes, it is a real email and it works just like one. The only difference being google nor bing nor yahoo are the owners o...

  • Newbie
  • Hey! I want to start a new spotify account, but it doesn't accept my email: lordbaldomero@nuke.africa   For those of you wondering, yes, it is a real email and it works just like one. The only...
  • christinakali
  • Newbie
  • 3845 Views
  • 1 replies
  • 0 likes
  • Account
  • 3845 Views
  • 1 replies
  • 0 likes

Subscribed to premium but its not working

I have seen many people having similar problems but none is quite like mine and none of them I was able to see an annswer that helped me. So... I am subscribed and was enjoying premium for a few months, but since I never logged out I have no idea whi...

  • Newbie
  • I have seen many people having similar problems but none is quite like mine and none of them I was able to see an annswer that helped me. So...   I am subscribed and was enjoying premium for a...
  • TheBrickSlayer
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes