Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
284284 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539136 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129498 Views
74 replies
12 likes
Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en contacto con el departamento ...
Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtal...
Spotify Star
66507 Views
22 replies
18 likes
My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through immedietly. How do i add an existing?
My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through...
Community Legend
674 Views
1 replies
0 likes
Hi, I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ? Thks for you help !
Hi, I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ? Thks for you help !
Community Legend
456 Views
1 replies
0 likes
I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next procedure and to make sure you are a student blabla". T...
I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next proc...
Casual Listener
1001 Views
4 replies
0 likes
Hello all, In the past few months, I have been contacted various times by people interested in buying some of my playlists. I always figured this would be illegal, but I was told that Spotify apparently allows for this?First of all: Is this true? And...
Hello all, In the past few months, I have been contacted various times by people interested in buying some of my playlists. I always figured this would be illegal, but I was told tha...
Community Legend
2064 Views
1 replies
1 likes
I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the business account be? Would we need multiple subscript...
I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the bu...
Newbie
7541 Views
3 replies
1 likes
Hi I hope someone can help me. The other day my Spotify suddenly logged itself out. I tried to log in with my password and username ofc. It didn't work. So i tried through Facebook and I got back in, except a lot of my lists were gone. I now logged i...
Hi I hope someone can help me. The other day my Spotify suddenly logged itself out. I tried to log in with my password and username ofc. It didn't work. So i tried through Facebook and I got...
Newbie
3492 Views
9 replies
0 likes
Hi i did 2 features on the NoizBoiz album : Techniek but if i click on my name on the song its not linked to my spotify account how can i change this ? Is see my name but if i click on it its not linked to my account my name is Desmond Read all the o...
Hi i did 2 features on the NoizBoiz album : Techniek but if i click on my name on the song its not linked to my spotify account how can i change this ? Is see my name but if ...
Spotify Star
477 Views
1 replies
0 likes
hi there, my wife and I have both our own (free) accounts, I want to upgrade to the family account, can I combine both accounts into the one and can I transfer our personal play lists into that one account and if so, how?Thanks.
hi there, my wife and I have both our own (free) accounts, I want to upgrade to the family account, can I combine both accounts into the one and can I transfer our personal play lists into that one a...
Spotify Star
379 Views
1 replies
0 likes
Hi, i accidentaly logged out of my account yesterday and dont know the email i used to create the account, i do know the username how ever... I have no clue how to reset my password without the email.
Hi, i accidentaly logged out of my account yesterday and dont know the email i used to create the account, i do know the username how ever... I have no clue how to reset my password without the email.
Spotify Star
1474 Views
1 replies
0 likes
I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 times with his complete name and with his name in c...
I've cancelled my main credit card and I'm waiting a new one. I've ask for my father's credit card just for pay this month. But Spotify can't approve the payment. I've type everything right. Tried 2 ...
Regular
709 Views
3 replies
0 likes
I originally created my account through facebook or at least it is connected to and had an old email which transferred over to spotify. I changed my facebook email at least 1 if not 2 years ago but the change has still not carried over to spotify. An...
I originally created my account through facebook or at least it is connected to and had an old email which transferred over to spotify. I changed my facebook email at least 1 if not 2 years ago but t...
Casual Listener
660 Views
2 replies
0 likes
Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with licensing, not having the music available in my coun...
Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with l...
Gig Goer
574 Views
1 replies
0 likes
I availed the Spotify Premium promo for 49 pesos thru Globe prepaid. I got 49 pesos off my load balance but the promo did not activate. I'm from the Philippines. I hope you could help me with my concern. Thank you!
I availed the Spotify Premium promo for 49 pesos thru Globe prepaid. I got 49 pesos off my load balance but the promo did not activate. I'm from the Philippines. I hope you could help me with my conc...
Casual Listener
35740 Views
23 replies
1 likes
Hi i just got an premium family account and it works without problems for me but when my family tries to accept the invite it says there is an error in username or password which is correct. Can you confirm they need to login with the email i sent th...
Hi i just got an premium family account and it works without problems for me but when my family tries to accept the invite it says there is an error in username or password which is correct. C...
Casual Listener
594 Views
1 replies
0 likes
My daughter has a Spotify account. Her mom has been putting it on her card. I would like to pay for a few montha and put it on my credit card - but I want to control the use of my card. How can I do that?
My daughter has a Spotify account. Her mom has been putting it on her card. I would like to pay for a few montha and put it on my credit card - but I want to control the use of my card. How can I do ...
Spotify Star
351 Views
1 replies
0 likes
I work for a University in North Carolina. We would like to advertise on Spotify. Our legal department needs to review a copy of your advertising contract. How do I obtain a copy or fiind one online? Thank you for your help. Heather Stewart
I work for a University in North Carolina. We would like to advertise on Spotify. Our legal department needs to review a copy of your advertising contract. How do I obtain a c...
Spotify Star
566 Views
3 replies
0 likes
I have entered my login info on an Onkyo receiver as a Device that Spotify can play music on. Since I did this almost a year ago, I have since updated my password. For some reason I cannot seem to edit this login info as it relates to the Onkyo devic...
I have entered my login info on an Onkyo receiver as a Device that Spotify can play music on. Since I did this almost a year ago, I have since updated my password. For some reason I cannot seem to ed...
Gig Goer
325 Views
1 replies
0 likes
I just got a 30 day free premium trial and for a code via text but I don’t know how to start the trial. Please give me a step by step or something? Thanks.
I just got a 30 day free premium trial and for a code via text but I don’t know how to start the trial. Please give me a step by step or something? Thanks.
Not applicable
547 Views
3 replies
0 likes
So as you can see in the attachments, I put that I live in the United Kingdom, which I do and it's not letting me sign into my account because it doesn't match, even though it does?!
So as you can see in the attachments, I put that I live in the United Kingdom, which I do and it's not letting me sign into my account because it doesn't match, even though it does?!
Community Legend
403 Views
1 replies
0 likes
