Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422302 Views
  • 965 replies
  • 108 likes
  • Account
  • 422302 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186974 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186974 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103662 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103662 Views
  • 70 replies
  • 10 likes

Superuser Contribution Spotify Does Not Recognize E-mail

Hello, I am trying to login to my spotify so I can change my payment settings, but when I try to login online it does not recognize my username, email, or password, which I know is correct because I wrote it down. When I got to reset my password, it ...

  • Newbie
  • Hello,   I am trying to login to my spotify so I can change my payment settings, but when I try to login online it does not recognize my username, email, or password, which I know is correct b...
  • izzyg77
  • Casual Listener
  • 559 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 559 Views
  • 3 replies
  • 0 likes

Missing details ...

When looking in account and selecting premium for family it shows what accounts are active... but there are no further details? when clicked on its showing all users as 'undefined' where have all the user names gone? im trying to find out a username ...

  • Regular
  • When looking in account and selecting premium for family it shows what accounts are active... but there are no further details? when clicked on its showing all users as 'undefined'  where have a...
  • Bilalgujjar
  • Newbie
  • 934 Views
  • 17 replies
  • 4 likes
  • Premium
    Subscription
  • 934 Views
  • 17 replies
  • 4 likes

Solved!!Superuser Contribution How To Advertise on Spotify?

I didn't know where to put this question so sorry in advance if it isn't in the right place. I have been trying to reach someone to advertise (for work) on Spotify for years but nobody has ever replied to my inquiries on the form on the advertiser si...

  • Visitor
  • I didn't know where to put this question so sorry in advance if it isn't in the right place. I have been trying to reach someone to advertise (for work) on Spotify for years but nobody has ever repli...
  • meahtenoha
  • Spotify
  • 18380 Views
  • 6 replies
  • 1 likes
  • 18380 Views
  • 6 replies
  • 1 likes

Superuser Contribution Paid but no access

Help.....i have paid for premium (incl payment confirmation and username) but when trying to login, it says “ no active account”. What do to ? Maybe more interesting, who can help ? Because after sending several messages without reply (yep, did check...

  • Casual Listener
  • Help..... i have paid for premium (incl payment confirmation and username)  but when trying to login, it says “ no active account”.  What do to ?  Maybe more interesting, who can h...
  • Jorik26
  • Casual Listener
  • 456 Views
  • 4 replies
  • 0 likes
  • Login
  • 456 Views
  • 4 replies
  • 0 likes

Solved!! 2 Phones same account

I have two phones. 1 Official and 1 personal. I have a spotify premium account and I want it to be available on both my phones. Is it allowed to use the same account for two devices if both belong to me ?

  • Newbie
  • I have two phones. 1 Official and 1 personal. I have a spotify premium account and I want it to be available on both my phones. Is it allowed to use the same account for two devices if both belong to...
  • TdeRochebrune
  • Newbie
  • 836 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 836 Views
  • 2 replies
  • 0 likes

Premium Subscription Concern

Greetings!I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below, I will be not charged until yesterday, Feb. 25, 2017...

  • Visitor
  • Greetings! I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below,...
  • MichellaMuñiz
  • Casual Listener
  • 453 Views
  • 6 replies
  • 0 likes
  • 453 Views
  • 6 replies
  • 0 likes

Old email used to sign up and can't reset password

I signed up for Spotify using an email address that I no longer have access to and I can't remember my password. Help!

  • Newbie
  • I signed up for Spotify using an email address that I no longer have access to and I can't remember my password. Help!
  • imattolo
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Trying to apply student discount

I am trying to verify my student email in order to have the discount applied to my account, but it says my student email is associated with another account. I have no idea what account the notice is referring to.

  • Casual Listener
  • I am trying to verify my student email in order to have the discount applied to my account, but it says my student email is associated with another account.  I have no idea what account the noti...
  • imattolo
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into spotify when on home wifi

Hi, A few weeks ago, I started experiencing an issue trying to log into Spotify through my home wifi on both my mac book air and my iphone, yet the minute I connect to spotify through my cell network eveything works fine and loads. When I try to log ...

  • Casual Listener
  • Hi,   A few weeks ago, I started experiencing an issue trying to log into Spotify through my home wifi on both my mac book air and my iphone, yet the minute I connect to spotify through my cel...
  • zippyjet
  • Casual Listener
  • 4076 Views
  • 11 replies
  • 0 likes
  • Account
  • 4076 Views
  • 11 replies
  • 0 likes

My account deleted for no reason

Hello, My account deleted and I just registered with same e-mail !? and now I haven't my premium. How spotify approves creating a new account with same email and just delete the active account?

  • Casual Listener
  • Hello,   My account deleted and I just registered with same e-mail !? and now I haven't my premium. How spotify approves creating a new account with same email and just delete the active accou...
  • EmineK
  • Newbie
  • 892 Views
  • 4 replies
  • 3 likes
  • Account
    Login
    Premium
  • 892 Views
  • 4 replies
  • 3 likes

Other User Have same profile name

its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my playlist,sometimes i logout for no reason and the ...

  • Casual Listener
  • its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my...
  • user-removed
  • Not applicable
  • 343 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 343 Views
  • 3 replies
  • 0 likes

Trying to leave iTunes for Spotify

Ive been a loyal itunes user for years. but I have had enough of them and want to leave. Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I would like to import this music from itunes to spotify. I ha...

  • Casual Listener
  • Ive been a loyal itunes user for years. but I have had enough of them and want to leave.  Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I wo...
  • crematedman
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! cannot invite family member

Hi, recently upgraded my account to family, added my little brother, seems to work. But now I cant add my other brother. Shouldnt it be possible to add up to 4 family members? Invite button is not shown in family section of my account settings. Best

  • Casual Listener
  • Hi,   recently upgraded my account to family, added my little brother, seems to work. But now I cant add my other brother. Shouldnt it be possible to add up to 4 family members? Invite butto...
  • jemjimjay59
  • Casual Listener
  • 12792 Views
  • 74 replies
  • 11 likes
  • Account
    Premium
    Subscription
  • 12792 Views
  • 74 replies
  • 11 likes

2 accounts

How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone

  • Newbie
  • How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone 
  • avahofmann
  • Music Fan
  • 835 Views
  • 3 replies
  • 0 likes
  • 835 Views
  • 3 replies
  • 0 likes

Can't delete account without an email? (no email on spotify account)

I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?

  • Newbie
  • I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?
  • avahofmann
  • Music Fan
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

disconnect devices from spotify

i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and his device remembers it so it auto logs him back o...

  • Regular
  • i currently have a friend using my spotify thats linked to my facebook account and when i sign out everywhere he is still able to sign into my facebook. i also changed the password to my facebook and...
  • user-removed
  • Not applicable
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

deleting Spotify community account

please delete my community account thank you

  • Visitor
  • please delete my community account thank you
  • Bethany_Dawn
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Blocking a follower

Is there a way to block someone that follows you on Spotify? 

  • Newbie
  • Is there a way to block someone that follows you on Spotify? 
  • Bethany_Dawn
  • Community Legend
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

change address of premium family

hello i'm Jorge,I updated my account to Spotify Premium but when i did that i put another name (my friends name) and address (my friends address), but i want to change it to my name and my address.What can i do to change the address and the name of t...

  • Newbie
  • hello i'm Jorge, I updated my account to Spotify Premium but when i did that i put another name (my friends name) and address (my friends address), but i want to change it to my name and my address....
  • Bethany_Dawn
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Delete account

Hi! I would like to delete my account but do not have access to the email address it is asigned too! I also have another account which I have another email address asigned too. Please can can you advise how I delete my account? Thanks.

  • Newbie
  • Hi!    I would like to delete my account but do not have access to the email address it is asigned too!    I also have another account which I have another email address ...
  • kejt_
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
  • 292 Views
  • 1 replies
  • 0 likes