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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157923 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157923 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10682 Views
  • 3 replies
  • 10 likes
  • Security
  • 10682 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508152 Views
  • 985 replies
  • 112 likes
  • Account
  • 508152 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124650 Views
  • 74 replies
  • 12 likes

fatturazione - Italia

Come faccio ad ottenere la fattura di Spotify Premium?Da nessuna parte fa inserire i dati di fatturazione

  • Newbie
  • Come faccio ad ottenere la fattura di Spotify Premium? Da nessuna parte fa inserire i dati di fatturazione
  • gabriorama
  • Newbie
  • 15022 Views
  • 10 replies
  • 6 likes
  • Premium
    Subscription
  • 15022 Views
  • 10 replies
  • 6 likes

Forgot my mailadress and usernamne

Hello, I have been logged in to my spotify for years.Now i accedentaly logged out, and can not sign in again. I dont know what mail i used or what username i choosed.I pay monthly for premium, but i dont know how go get access to it. Im not connected...

  • Newbie
  • Hello,   I have been logged in to my spotify for years. Now i accedentaly logged out, and can not sign in again. I dont know what mail i used or what username i choosed. I pay monthly for pr...
  • IguanaSetup
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Family account hacked - 4 random users!!! - CHECK YOUR FAMILY ACCOUNTS NOW!!!

I have just check my account and 4 random accounts have been added to my "Family" account.I noticed this becuase my sons account (who was the ONLY legitimate "Familty" member was changed to free yesterday... and I also noticed that these 4 users have...

  • Newbie
  • I have just check my account and 4 random accounts have been added to my "Family" account. I noticed this becuase my sons account (who was the ONLY legitimate "Familty" member was changed to free ye...
  • Solidius
  • Casual Listener
  • 8917 Views
  • 11 replies
  • 8 likes
  • Account
  • 8917 Views
  • 11 replies
  • 8 likes

Account stolen

A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their email address too...) I quickly emailed back the a...

  • Casual Listener
  • A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their...
  • Luke
  • Spotify Star
  • 1369 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1369 Views
  • 5 replies
  • 0 likes

Confirm account button in email not working

Confirm account button in email not working, as i hover in the email a the I curser sinble is thers when i click the hand symble comes up but does not have an action.Cheers in advance, looking forward to the new way of listening to the music 70s and ...

  • Casual Listener
  • Confirm account button in email not working, as i hover in the email a the I curser sinble is thers when i click the hand symble comes up but does not have an action. Cheers in advance, looking...
  • user-removed
  • Not applicable
  • 7739 Views
  • 10 replies
  • 1 likes
  • 7739 Views
  • 10 replies
  • 1 likes

Spotify won't log in

Hi! I tried to download spotify free and connected my account to my facebook account. It wont log in when I try to do that and I know also realised that for example my age is wrong - it says that I'm 21 although I am older and I have the correct age ...

  • Newbie
  • Hi!   I tried to download spotify free and connected my account to my facebook account. It wont log in when I try to do that and I know also realised that for example my age is wrong - it says...
  • caszriel
  • Composer
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Music playing automatically

Re-opening, because I didn't saw the ansean on time... I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back the same, and I was logged in by web chrome, nobody has my log...

  • Casual Listener
  • Re-opening, because I didn't saw the ansean on time...   I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back th...
  • IGORC1
  • Casual Listener
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Can't redeem a gift card

i can't redeem a gift card, i keep getting an error that say to re-try or contact the assistance

  • Newbie
  • i can't redeem a gift card, i keep getting an error that say to re-try or contact the assistance
  • rossi1911
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Potentially hacked account, can't remember password

I cannot remember the password on my account, so I cannot change my password. My account is still logged in through my computer, and I am able to log in through facebook on other media devices. However, I do not recognize the email listed on my accou...

  • Newbie
  • I cannot remember the password on my account, so I cannot change my password. My account is still logged in through my computer, and I am able to log in through facebook on other media devices. Howev...
  • Alfredo
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • Security
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T CHANGE COUNTRY!!!!!

Hi Community, I have been living in Singapore my whole life but my country is still listed as US! The option can't even be dropped down to change the country. I have tried subscribing to premium with my local credit card but I can't subscribe to prem...

  • Newbie
  • Hi Community,    I have been living in Singapore my whole life but my country is still listed as US! The option can't even be dropped down to change the country. I have tried subscribing ...
  • Alfredo
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i change my payment details to mobile provider?

Hi i notice when you sign up now you can choose the option of using your optus mobile account to pay for spotify premium. i already have spotify family premium but it doesnt give me the option to change to that when already using another payment opti...

  • Newbie
  • Hi i notice when you sign up now you can choose the option of using your optus mobile account to pay for spotify premium. i already have spotify family premium but it doesnt give me the option to cha...
  • Alfredo
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change account e-mail

When i first created my account, way way back... I used e-mail "A". Later on I changed to a whole different e-mail "B" and therefore I changed my account e-mail to "B". Now, I've personally changed back to "A" but I can't change back to "A" from "B" ...

  • Newbie
  • When i first created my account, way way back... I used e-mail "A".   Later on I changed to a whole different e-mail "B" and therefore I changed my account e-mail to "B".   Now, I've pe...
  • Alfredo
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium not working after payment updated

I uodated my payment mehtod as a payment was declined on a card. Now on none of my devics does spotify work .It says" Premium paused" . I cant even downgrade to listen to anything. When I updated payment it said your subscription will renew on 16/2 ....

  • Visitor
  • I uodated my payment mehtod as a payment was declined on a card. Now on none of my devics does spotify work .It says" Premium paused" . I cant even downgrade to listen to anything.  When I upda...
  • Alfredo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i re-open my account?

I was using my mom's credit card to get premium on Spotify. My mom's credit card is fucc'd up so we disabled it. So bank had charge-backed my last payment. How can i activate my account again with another credit card?

  • Newbie
  • I was using my mom's credit card to get premium on Spotify.   My mom's credit card is fucc'd up so we disabled it. So bank had charge-backed my last payment. How can i activate my account agai...
  • Alfredo
  • Roadie
  • 697 Views
  • 1 replies
  • 0 likes
  • Account
  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password and Username I don't seem to remember. I also don't remember what email I used to sign up

Hello I can't remember my username and password and I also can't remember the email I signed up for. Can u help me I want to upgrade my account to the family

  • Newbie
  • Hello I can't remember my username and password and I also can't remember the email I signed up for. Can u help me I want to upgrade my account to the family 
  • Alfredo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Cannot get back to my premium account

I just reset my pc and need to log back in to my spotify, I have tried resetting the passwords to my email addresses but the right account doesnt show up, I have also tried to find the account in the cache of my mobile but it is also no thereAny help...

  • Visitor
  • I just reset my pc and need to log back in to my spotify, I have tried resetting the passwords to my email addresses but the right account doesnt show up, I have also tried to find the account in the...
  • user-removed
  • Not applicable
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! How do I use multiple accounts on one ps4?

Hey there, I need a little help with my ps4. I share a ps4 with some family, and we all were SUPER excited when we got Spotify on it, only to have some problems. We tried to use our Spotify accounts, but when one added their Spotify account to their ...

  • Casual Listener
  • Hey there, I need a little help with my ps4.   I share a ps4 with some family, and we all were SUPER excited when we got Spotify on it, only to have some problems. We tried to use our Spotify ...
  • Deadpoolzbro
  • Casual Listener
  • 5199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 5199 Views
  • 1 replies
  • 0 likes

Premium account lost

So i´m paying a spotify premium account but i dont remember the user name and the password, so i cant use itPLS HELP

  • Newbie
  • So i´m paying a spotify premium account but i dont remember the user name and the password, so i cant use it PLS HELP
  • kejt_
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

sign out everywhere does not work - what to do?

Someone is using my spotify account. i tried the option "sign out everywhere" several times and also changed my password. unfortunately nothing helped. what can i do about it?

  • Casual Listener
  • Someone is using my spotify account. i tried the option "sign out everywhere" several times and also changed my password. unfortunately nothing helped. what can i do about it? 
  • Jari4058
  • Casual Listener
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 461 Views
  • 1 replies
  • 0 likes