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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154757 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154757 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10528 Views
  • 3 replies
  • 10 likes
  • Security
  • 10528 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505527 Views
  • 985 replies
  • 112 likes
  • Account
  • 505527 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124271 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124271 Views
  • 74 replies
  • 12 likes

Superuser Contribution Artist name did not carry over from DistroKid

Hi, I recently released an album via DistroKid Band name: "NIGHT" Album name: "Bold" and just received a link confirming that it went live on Spotify. When I went to the link live on Spotify I noticed that the name had been changed to "Night." which ...

  • Newbie
  •   Hi, I recently released an album via DistroKid Band name: "NIGHT" Album name: "Bold" and just received a link confirming that it went live on Spotify. When I went to the link live on Spo...
  • suchluck
  • Casual Listener
  • 8730 Views
  • 8 replies
  • 0 likes
  • Account
  • 8730 Views
  • 8 replies
  • 0 likes

impossible to change country and credit card

Hello, I have a premium account and I moved countries from Belgium to France but cannot change my country profile and my payment information online i tried to follow the change country guide and it works until the point where I input my French paymen...

  • Newbie
  • Hello,   I have a premium account and I moved countries from Belgium to France but cannot change my country profile and my payment information online   i tried to follow the change coun...
  • 207 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Double payment requests

I just paid my Spotify account on September 5th...NOW I get an email that my account is due on September 24th...what gives? Order IDDateProduct descriptionPrice 107999747010 2012-09-05 1 month of Spotify Unlimited $4.99

  • Casual Listener
  • I just paid my Spotify account on September 5th...NOW I get an email that my account is due on September 24th...what gives?   Order ID Date Product description Price 1079997...
  • LISADIANE1967
  • Newbie
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Account Statistics / Information

Deletation songs in the sudden way

  • Newbie
  • Deletation songs in the sudden way
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Account Hacked and premium family subscription set up

My account was evidently hacked and they were allowed to add the family subscription to it without my authorisation. How can you prevent this from happening in future and how to I put my subscription back to just premium? I have changed my password b...

  • Newbie
  • My account was evidently hacked and they were allowed to add the family subscription to it without my authorisation. How can you prevent this from happening in future and how to I put my subscription...
  • Hubo
  • Community Legend
  • 1203 Views
  • 6 replies
  • 0 likes
  • 1203 Views
  • 6 replies
  • 0 likes

Cant login in my account because of facebook

I am blocked on facebook so i can log in on my account, that wasnt a big issue because all my account were already logged in..But someone got in my account and logout from everywhere...hes been creating and deleting playlists i cant log in with my us...

  • Newbie
  • I am blocked on facebook so i can log in on my account, that wasnt a big issue because all my account were already logged in.. But someone got in my account and logout from everywhere...hes been cre...
  • vinjski
  • Gig Goer
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
  • 351 Views
  • 1 replies
  • 0 likes

Multiple Accounts

Hey, so has anyone had an issue where logging in creates duplicate accounts of yourself? For example, I logged in on the mobile app (shown in image one), and everything worked perfectly fine. However, I logged in on the web player, on Google Chrome, ...

  • Visitor
  • Hey, so has anyone had an issue where logging in creates duplicate accounts of yourself? For example, I logged in on the mobile app (shown in image one), and everything worked perfectly fine. However...
  • Felixh31
  • Music Fan
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

PS4 Linking

My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix this?

  • Casual Listener
  • My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix ...
  • kejt_
  • Community Legend
  • 586 Views
  • 5 replies
  • 0 likes
  • 586 Views
  • 5 replies
  • 0 likes

Spotify premium family version - Sonos wont let me use spotify on other devices

Hi, When i am using spotify on Sonos i am unable to use spotify on my PC and other devices. As soon as I try to play a song on my PC it cuts the sonos. I bought the family version so i can use spotify on multiple devices. Can anyone tell me how to fi...

  • Newbie
  • Hi,   When i am using spotify on Sonos i am unable to use spotify on my PC and other devices. As soon as I try to play a song on my PC it cuts the sonos.    I bought the family ver...
  • Maxim
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

  • Newbie
  • Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help
  • ewdennis3
  • Casual Listener
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

spotiamb 0.2.1

For the past week I have something called Spotiamb 0.2.1 automatically playing songs on my account even when the app is fully closed on PC, I have seen a few threads about it but haven't yet seen a solution, any help would be appreciated.

  • Newbie
  • For the past week I have something called Spotiamb 0.2.1 automatically playing songs on my account even when the app is fully closed on PC, I have seen a few threads about it but haven't yet seen a s...
  • IguanaSetup
  • Community Legend
  • 1079 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1079 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family - Redeem Gift Card

I just received a $60 gift card I requested. Unfortunate when I went to redeem I got a you can't use this credit since you are already premium. I assume this is because you are limiting family plan accounts for some unreasonable tactic just like the ...

  • Casual Listener
  • I just received a $60 gift card I requested. Unfortunate when I went to redeem I got a you can't use this credit since you are already premium. I assume this is because you are limiting family plan a...
  • vicki9
  • Newbie
  • 36829 Views
  • 23 replies
  • 3 likes
  • Premium
    Subscription
  • 36829 Views
  • 23 replies
  • 3 likes

Superuser Contribution I bought 3 months spotify premium and now I have a test account

So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Because well when I look at my profile in the spotify app...

  • Casual Listener
  • So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Becaus...
  • Laurens2000
  • Casual Listener
  • 874 Views
  • 2 replies
  • 0 likes
  • 874 Views
  • 2 replies
  • 0 likes

Solved!! Can I delete a Spotify Connect device from the list?

Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm on my own WiFi network or without a WiFi network). Please s...

  • Newbie
  • Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm o...
  • calipunter
  • Casual Listener
  • 107656 Views
  • 124 replies
  • 6 likes
  • 107656 Views
  • 124 replies
  • 6 likes

Solved!! How to change country when you can't login

I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, I can't login at all. I can put my user name and co...

  • Casual Listener
  • I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, ...
  • Loreleongarrido
  • Newbie
  • 5467 Views
  • 7 replies
  • 0 likes
  • 5467 Views
  • 7 replies
  • 0 likes

Artist platform Q

Hi All!How frequently does Spotify's update stats on it's artist platfom?

  • Casual Listener
  • Hi All! How frequently does Spotify's update stats on it's artist platfom?
  • 123appleslice
  • Casual Listener
  • 452 Views
  • 1 replies
  • 0 likes
  • Account
  • 452 Views
  • 1 replies
  • 0 likes

ZIP Code

In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?

  • Newbie
  • In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?
  • DevilwoodAF
  • Newbie
  • 728 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 728 Views
  • 1 replies
  • 1 likes

Someone's using my profile without authorization

I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account datas . btw this happend yesterday. i would like to ...

  • Casual Listener
  • I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account d...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 265 Views
  • 1 replies
  • 0 likes

Account accesed/hacked

Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed my facebook and Spotify passwords, and disconnected...

  • Casual Listener
  • Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed ...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Plano familia no funciona

Boa tarde, pessoal.Tenho o plano familia, mas acabamos atrasando o **bleep** desse mes-perdemos o cartao de credito que ele estava cadastrado- e tiraram o nosso spotify Premium. Pagamos novamente, mas apenas a usuaria principal que esta com o Premium...

  • Newbie
  • Boa tarde, pessoal. Tenho o plano familia, mas acabamos atrasando o **bleep** desse mes-perdemos o cartao de credito que ele estava cadastrado- e tiraram o nosso spotify Premium.  Pagamos nova...
  • Bittencourt
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes