Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80578 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
101509 Views
9 replies
2 likes
John my account was hacked
John my account was hacked
Not applicable
738 Views
2 replies
0 likes
Hi, Lately, I have noticed my playlist disappear and new songs getting saved into my song list. Last night I saw someone else streaming from another mobile device that I didn't recognise. I logged out everywhere, changed my facebook password and adde...
Hi, Lately, I have noticed my playlist disappear and new songs getting saved into my song list. Last night I saw someone else streaming from another mobile device that I didn't recognis...
Regular
640 Views
1 replies
0 likes
I’m paying monthly for a premium subscription but when I access my account it is only the free version is available. I no longer have access to premium even though I am paying for it. I have emailed in a contact form about a month ago but no one has ...
I’m paying monthly for a premium subscription but when I access my account it is only the free version is available. I no longer have access to premium even though I am paying for it. I h...
Roadie
595 Views
1 replies
0 likes
I have an old account and I want to disconnect it from my Facebook. If I activate another account, can I use the same Facebook that is disconnected from the old account?
I have an old account and I want to disconnect it from my Facebook. If I activate another account, can I use the same Facebook that is disconnected from the old account?
Roadie
443 Views
1 replies
0 likes
How can i delete a spotify free account? As what i can read i have to email Spotify to delete it but done find it where? Appriciate help on the matter, thanks
How can i delete a spotify free account? As what i can read i have to email Spotify to delete it but done find it where? Appriciate help on the matter, thanks
Roadie
1189 Views
1 replies
0 likes
I cannot access my account via login or facebook, I have a family membership and need to add a new member to my plan and cannot accesss anything. I tried both emails I have and one is connected to my daughters account and this email im using to get h...
I cannot access my account via login or facebook, I have a family membership and need to add a new member to my plan and cannot accesss anything. I tried both emails I have and one is connected to my...
Casual Listener
650 Views
3 replies
0 likes
Hi, I would like to show that I use Spotify for work purposes only, my intention is to deduct my membership fee from my taxes. Is it possible to see a statistic when and for how long I use spotify?
Hi, I would like to show that I use Spotify for work purposes only, my intention is to deduct my membership fee from my taxes. Is it possible to see a statistic when and for how long I use spotify?
Spotify Star
800 Views
1 replies
0 likes
After deleting my facebook spotify permission and then re-allowing and then re-installing Spotify App on my Desktop, the "Login with Facebook" button does nothing when I click on it.
After deleting my facebook spotify permission and then re-allowing and then re-installing Spotify App on my Desktop, the "Login with Facebook" button does nothing when I click on it.
Spotify
1719 Views
1 replies
0 likes
So basically I was trying to login my spotify with Facebook account as usual, but somehow it keeps showing me an error with authorization. Please Help "Error: Something went wrong when authenticating with Facebook. Please try again later.Code: 1005"
So basically I was trying to login my spotify with Facebook account as usual, but somehow it keeps showing me an error with authorization. Please Help "Error: Something went wrong when ...
Casual Listener
7525 Views
9 replies
0 likes
I'm not sure how, but my account got hacked. All I know the email has been changed into a really fishy email (), I have a new playlist that wasn't created by me, and I for some reason is in Spotify Family Subscription (no other family member), even t...
I'm not sure how, but my account got hacked. All I know the email has been changed into a really fishy email (<removed sensitive info>), I have a new playlist that wasn't created by me, and I f...
Spotify Star
422 Views
1 replies
0 likes
help me please
help me please
Spotify Star
730 Views
1 replies
0 likes
Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I change my Premium account into Family Premium. Thanks!
Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I...
Spotify Star
3683 Views
1 replies
0 likes
Hi, I am unable to login on my android phone.The account informations are correct I have internet on it and it worked just fine this morning.Whenever I try to login it takes some time until I receive a message that it failed to login.PS: The forum **...
Hi, I am unable to login on my android phone. The account informations are correct I have internet on it and it worked just fine this morning. Whenever I try to login it takes some time until I rec...
Spotify
680 Views
1 replies
0 likes
Hey, as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias.I know it was asked very often, why the username can't be changed and I remember it was a...
Hey, as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias. I know it was asked very of...
Spotify Star
674 Views
1 replies
0 likes
Oi Não consigo adicionar meu namorado à minha conta.O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.) O que fazer?
Oi 🙂 Não consigo adicionar meu namorado à minha conta. O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.) O que fazer?
Newbie
3758 Views
21 replies
5 likes
My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.
My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.
Casual Listener
1341 Views
2 replies
0 likes
I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error How do I fix this?
I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error 😞 How do I fix this?
Not applicable
2300 Views
3 replies
0 likes
I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication after minutes). I tried several times yesterday and n...
I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication af...
Regular
11800 Views
9 replies
0 likes
Hi,I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display name.Why didn't I get the choice to make my own username...
Hi, I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display nam...
Community Legend
3183 Views
5 replies
1 likes
Help!!!I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music is still gone.. I cant find a solution anywhere, wis...
Help!!! I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music...
Casual Listener
796 Views
2 replies
0 likes
