Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Recently I noticed at work my player would stop playing for no reason, I'd just hit play again and a few seconds later it would just stop again. Finally I noticed on my Android a message saying someone was using my account somewhere else, when I only...
Hi I'm trying to add family members to my account but even though I have added their email and checked that they are correct. They are not receiving the email to upgrade their account. I have tried to resend and it doesn't work either. sending normal...
Hi, Me and my boyfriend share a family account that I have suddenly been thrown out of (as well as from premium). Payments are being drawn from our bank account and I haven't made any setting changes on Spotify. When signing in to his account it says...
I can't seem to find one of my other owned Profile/Accounts when I search for it on Spotify. I have used both the digit/letter username and the profile username and it still won't find it. Please help.
I forgot my password to my account so click on "Forgot your username or password?" A then I wrote my username and after it wrote "The username you provided is not associated with an active Spotify account." And that username is correct.
tering user name and password nothing happens. Help!,Aft
Am trying to add my son (currently 12) to my spotify family account but I'm not able to...is there a restriction on the age?
I set up spotify, then we t to Mexico, used it, came back, and my account says I'm still abroad, and all emails are in Spanish
Boa tarde, realizei o **bleep** via cartao de credito da assinatura anual (R$169), porem ainda estou sendo cobrado todo mes pela mensalidade da assinatura premium (R$16.90)... Como resolvo isso?? A cobranca mensal nao deveria ser cancelada automatica...
After this last update I can no longer get into my account. i am paying it via paypal and the account is current. The problem is th at the email that is attached to that account is no longer valid and i cant reset the password. How do i take care of ...
How could I cancel my plann in Spotify?
Come faccio ad ottenere la fattura di Spotify Premium?Da nessuna parte fa inserire i dati di fatturazione
Hi I would like to know when my Spotify plan start
Hello, I have been logged in to my spotify for years.Now i accedentaly logged out, and can not sign in again. I dont know what mail i used or what username i choosed.I pay monthly for premium, but i dont know how go get access to it. Im not connected...
I have just check my account and 4 random accounts have been added to my "Family" account.I noticed this becuase my sons account (who was the ONLY legitimate "Familty" member was changed to free yesterday... and I also noticed that these 4 users have...
A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their email address too...) I quickly emailed back the a...
Confirm account button in email not working, as i hover in the email a the I curser sinble is thers when i click the hand symble comes up but does not have an action.Cheers in advance, looking forward to the new way of listening to the music 70s and ...
Hi! I tried to download spotify free and connected my account to my facebook account. It wont log in when I try to do that and I know also realised that for example my age is wrong - it says that I'm 21 although I am older and I have the correct age ...
Re-opening, because I didn't saw the ansean on time... I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back the same, and I was logged in by web chrome, nobody has my log...
i can't redeem a gift card, i keep getting an error that say to re-try or contact the assistance