Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7461 Views
  • 1 replies
  • 9 likes
  • Security
  • 7461 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474217 Views
  • 978 replies
  • 111 likes
  • Account
  • 474217 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207826 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207826 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119028 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119028 Views
  • 72 replies
  • 12 likes

Wrong email address and password

Hi,my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became visible when she realized (finally) that she did a mi...

  • Newbie
  • Hi, my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became ...
  • Tom
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 357 Views
  • 1 replies
  • 0 likes

Unable to change password

Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank.Any suggestions?

  • Newbie
  • Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank. Any suggestions?
  • tjokjok
  • Newbie
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Someone is changing my songs and is playing them on a web player

i'm having a panic attack right nowi formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome)-i changed my facebook password-i changed my spotify pass...

  • Casual Listener
  • i'm having a panic attack right now i formatted my pc days ago and today i installed Spotify Desktop, only to find out someone was playing music i don't even recognize from a web player (Chrome) -i...
  • Fruztal
  • Casual Listener
  • 18020 Views
  • 3 replies
  • 1 likes
  • 18020 Views
  • 3 replies
  • 1 likes

Superuser Contribution Error en Last.fm

Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " Error en scrobbling last.fm "Aunque lo desactive, si...

  • Newbie
  • Hola, activé el scrobbling una vez pero no me gustó y no quise utitlizar nunca mas la opción. El problema es que ahora cada vez se genera una notificación de alerta en mi celular con el título de " E...
  • sacarminati
  • Newbie
  • 2818 Views
  • 3 replies
  • 0 likes
  • 2818 Views
  • 3 replies
  • 0 likes

Facebook Name VS Account Name

I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebook name.... is there anyway to remove the Facebook ...

  • Newbie
  • I linked my Facebook acount and noticed that my Account Name changed. I disconnected my Facebook account and my Account Name went back to normal BUT when I check my playlists it still shows my Facebo...
  • lumosin
  • Newbie
  • 439 Views
  • 1 replies
  • 1 likes
  • 439 Views
  • 1 replies
  • 1 likes

Not able to change password on my account

Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a field can't be blank, but I do enter the old passwor...

  • Newbie
  • Noticed today that an iPhone was using my account, and I don't have one, so need to change my password. I can't do it in the app or on the web. Tried multiple browsers. I get a message telling me a f...
  • phan_times
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Creating a dummy account as a shared roof for family plan?

Hi everybody!As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read that in case of any address change in the future, the account...

  • Casual Listener
  • Hi everybody! As my wife's subscription to spotify via her mobile phone contract has expired, I thought I could add her to mine by turning my spotify account into a family plan. Then I read tha...
  • jsannn
  • Community Legend
  • 1172 Views
  • 1 replies
  • 0 likes
  • 1172 Views
  • 1 replies
  • 0 likes

can I merge two accounts in a family plan?

My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And if so, would we still be able to have our own playlists and ...

  • Casual Listener
  • My partner and I each have spotify premium and share a bluetooth speaker which seems to only be able to connect to one spotify account at a time. Would getting a family plan solve this? And...
  • jsannn
  • Community Legend
  • 837 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 837 Views
  • 1 replies
  • 0 likes

Solved!! Add new family members without email account

Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the same user name. How can I switched them all under ...

  • Casual Listener
  • Hello, I had Premium and now switched to Family to be able to listen to Spotify on different platforms at the same time. I'm logged in on 2 Iphone and 2 Ipad and 1 computer with Premium all under the...
  • Rosetamore
  • Newbie
  • 10603 Views
  • 5 replies
  • 1 likes
  • Login
  • 10603 Views
  • 5 replies
  • 1 likes

Changing the Country on my account

I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change the location tied to my account?

  • Casual Listener
  • I lived in greece for 8 months last year (after living in the US my entire life and several years of spotify use) but now my spotify account seems to stuck in greece. Any idea how to change...
  • Noah
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

Can't log in on my DENON app with Spotify

Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo.Greetings from Holland (Sorry for the bad english, if i ma...

  • Newbie
  • Hello I have an spotify account but i logged in via my facebook. And i can't seem to log in on my DENON app with Spotify. What do i have to do ? Cause i really want to play mosic on my stereo. Gre...
  • canjo07
  • Casual Listener
  • 663 Views
  • 3 replies
  • 0 likes
  • 663 Views
  • 3 replies
  • 0 likes

Disabled account

I was a premium user and just recently canceled my subscription. Just today it said that my account was disabled. This is making me really **bleep** off because I had about 5 playlists with at least 200 songs. How do I get my account back?

  • Newbie
  • I was a premium user and just recently canceled my subscription. Just today it said that my account was disabled. This is making me really **bleep** off because I had about 5 playlists with at least ...
  • kejt_
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not available in my country

When I made my account I decided to get a premium account. However, since I am living in Romania, I thought my CC would be declined when creating the account. This was not the case. Skip forward to now, after a year+ of active subscription. I want to...

  • Gig Goer
  • When I made my account I decided to get a premium account. However, since I am living in Romania, I thought my CC would be declined when creating the account. This was not the case. Skip forward to n...
  • Xduck
  • Newbie
  • 44952 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 44952 Views
  • 7 replies
  • 3 likes

Superuser Contribution Scusate ho creato una playlist con i miei brani ma non la riescono a sentire gli altri . Come mai?

Salve a tutti, ho creato la mia playlist con i miei brani ma gli altri non riescono ad ascoltare. Come faccio?

  • Newbie
  • Salve a tutti, ho creato la mia playlist con i miei brani ma gli altri non riescono ad ascoltare. Come faccio?
  • William_13
  • Gig Goer
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

One user - multiple devices

Hey guys, got a problem:At home we have 4 premium users and 2 devices. But only one (always the same since he was the first who connected with the devices) user can see the devices and can play songs on them. How is that possible?I already tried rein...

  • Casual Listener
  • Hey guys,   got a problem: At home we have 4 premium users and 2 devices. But only one (always the same since he was the first who connected with the devices) user can see the devices and can...
  • IguanaSetup
  • Community Legend
  • 886 Views
  • 3 replies
  • 0 likes
  • Premium
  • 886 Views
  • 3 replies
  • 0 likes

Mysterious error - can't connect Spotify to wifi!

Hi! I have Spotify Premium and although I have a functioning wifi, my Spotify can't connect with my wifi. I get the message that I have no Internet connecition - but I do! Everything else connect with my wifi, BUT my Spotify. I have tried connecting ...

  • Newbie
  • Hi!   I have Spotify Premium and although I have a functioning wifi, my Spotify can't connect with my wifi. I get the message that I have no Internet connecition - but I do! Everything else co...
  • Tj30
  • Newbie
  • 1122 Views
  • 3 replies
  • 1 likes
  • 1122 Views
  • 3 replies
  • 1 likes

Superuser Contribution UNABLE TO CHANGE COUNTRY

HI SPOTIFY,I cant seem to change my country from Australia to Singapore. I was a student in Australia, recently just moved back to Singapore. My sister invited me to join Spotify family but im unable to unless i change my country. Please help, thank ...

  • Casual Listener
  • HI SPOTIFY, I cant seem to change my country from Australia to Singapore. I was a student in Australia, recently just moved back to Singapore. My sister invited me to join Spotify family but im un...
  • zhenpt
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Block Followers

is there a way i can remove/block a follower from my profile?

  • Newbie
  • is there a way i can remove/block a follower from my profile?
  • Maxim
  • Spotify Star
  • 888 Views
  • 1 replies
  • 1 likes
  • 888 Views
  • 1 replies
  • 1 likes

Solved!! How to be in a Spotify official list??

Hello team, I saw that Spotify has their own list for differents styles of music (indie music,...) How could a band apply to be in a list? Thank you so much in advance Best regards!!

  • Music Fan
  • Hello team,   I saw that Spotify has their own list for differents styles of music (indie music,...) How could a band apply to be in a list?    Thank you so much in advance 🙂 &nb...
  • AGarriga
  • Music Fan
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Can't change password

Hi, I'm trying to change my password but every time I try to do so sporify deletes my entries and says "This should not be blank. This should not be blank" at the top of the form, not allowing me to actually change my password. This has happened for ...

  • Newbie
  • Hi,   I'm trying to change my password but every time I try to do so sporify deletes my entries and says "This should not be blank. This should not be blank" at the top of the form, not allowi...
  • Floorentom
  • Newbie
  • 462 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 462 Views
  • 2 replies
  • 0 likes