Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421070 Views
  • 965 replies
  • 108 likes
  • Account
  • 421070 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186356 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186356 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103421 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103421 Views
  • 69 replies
  • 10 likes

New Account Username is GARBAGE

I just made an account with a username that was an actually set of actually words and i tried signing in with it and its GARBAGE, its just a **bleep**ing string of letters and numbers!!! Now I know computers are still a new thing like its only 2023 b...

  • Newbie
  • I just made an account with a username that was an actually set of actually words and i tried signing in with it and its GARBAGE, its just a **bleep**ing string of letters and numbers!!! Now I know c...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Cancel my premium account and pay back the money you have stolen from me

DO NOT TRUST THIS BUSINESS THEY are a bunch of thieves with no way of contacting them. I hope that the Australian securities exchange will tackle these guys once and for all, and force them to have a contact system in place. Have been paying for prem...

  • Visitor
  • DO NOT TRUST THIS BUSINESS THEY are a bunch of thieves with no way of contacting them. I hope that the Australian securities exchange will tackle these guys once and for all, and force them to have a...
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t login to account

My Question or Issue I can not login to my existing Spotify account which also has premium. The account is based on my phone number and when I try to login by phone number, it shows try again

  • Visitor
  •   My Question or Issue  I can not login to my existing Spotify account which also has premium. The account is based on my phone number and when I try to login by phone number, it shows tr...
  • Roekus
  • Casual Listener
  • 425 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Address

How do you find your address for a duo account I can't find out how  

  • Visitor
  • How do you find your address for a duo account I can't find out how   
  • Eni
  • Moderator
  • 1458 Views
  • 1 replies
  • 0 likes
  • 1458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Cant recover account

Hi thereI bought a new phone the other day but I've tried everything but can't recover my premium account , I've somehow been issued with a new free account. There is no contact email or phone help support which I'm abit disappointed with tbh. Pls ca...

  • Visitor
  • Hi there I bought a new phone the other day but I've tried everything but can't recover my premium account , I've somehow been issued with a new free account. There is no contact email or phone help...
  • Lyubka
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou com problema na minha conta pode me ajudar?

Preciso de total acesso ao meu perfil gerado entre a OneRPm e Spotify. Tenho outra conta antiga gerada pela plataforma em nome de MC RILEX e este ano atualmente venho atuado com perfil novo MC Medina

  • Visitor
  • Preciso de total acesso ao meu perfil gerado entre a OneRPm e Spotify. Tenho outra conta antiga gerada pela plataforma em nome de MC RILEX e este ano atualmente venho atuado com perfil novo MC Medina
  • Vasil
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop users on same wifi network sending to devices

Whilst listening at work - someone else on the same wifi network, listening on desktop, sent the music they were listening to my phone How can I stop this from happening? I have a similar issue on my home wifi - under devices it shows a device that i...

  • Newbie
  • Whilst listening at work - someone else on the same wifi network, listening on desktop, sent the music they were listening to my phone   How can I stop this from happening?   I have a s...
  • Jsjdiejsjfi
  • Newbie
  • 2159 Views
  • 3 replies
  • 2 likes
  • Security
  • 2159 Views
  • 3 replies
  • 2 likes

Superuser Contribution NO NUDITY

I should never see nudity on any album cover of any band on Spotify. Period. If this doesn't change, I'm leaving spotify for good. Lukas Graham should not have a purple naked lady on his album cover. Not even iTunes allows this. It's a disgrace to sp...

  • Newbie
  •   I should never see nudity on any album cover of any band on Spotify. Period. If this doesn't change, I'm leaving spotify for good. Lukas Graham should not have a purple naked lady on his albu...
  • ParentalControl
  • Composer
  • 4947 Views
  • 6 replies
  • 10 likes
  • 4947 Views
  • 6 replies
  • 10 likes

Solved!!Superuser Contribution Can't play certain songs only from my Account

PlanPremiumCountryIndiaOperating SystemAndroid,Windows 10My Question or IssueSo I'm facing an issue where I can't play certain songs/ albums from any of my devices. I have tried playing from my Phone, the desktop app and even the web player. Shared t...

  • Casual Listener
  •   Plan Premium Country India Operating System Android,Windows 10 My Question or Issue So I'm facing an issue where I can't play certain songs/ albums from any of my devices. I have tried...
  • Eternal_Null
  • Visitor
  • 1422 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
  • 1422 Views
  • 6 replies
  • 1 likes

Superuser Contribution I am not able to login in my account

I registered using my mobile number and now whenever I try to login in my account a pop up came up which says check your number and try again laterI have already checked my number but it still showing the same pop up

  • Visitor
  • I registered using my mobile number and now whenever I try to login in my account a pop up came up which says check your number and try again later I have already checked my number but it still show...
  • Vasil
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution my duo contact won’t work

When I try to login with my second account it won’t work

  • Visitor
  • When I try to login with my second account it won’t work
  • Joan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

my email disappears and I can't enter it back because it says it's use

I went to another country and when I try to change the region, my email disappears. when I enter it, it says that such mail is already in use. How to fix it?

  • Newbie
  • I went to another country and when I try to change the region, my email disappears. when I enter it, it says that such mail is already in use. How to fix it?
  • Maxim
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Next song is alway the same! for 3 days

Plan - Family PlanCountry - USDevice - Android x2, Windows x3 My Question or Issue - Spotify, for the last 3 days, refuses to move on to any song other that "Down Under" by Love Canon!! It is stuck on repeat. We can select and play any other song, bu...

  • Casual Listener
  • Plan - Family Plan Country - US Device - Android x2, Windows x3   My Question or Issue - Spotify, for the last 3 days, refuses to move on to any song other that "Down Under" by Love Cano...
  • MihailY
  • Moderator
  • 1129 Views
  • 13 replies
  • 1 likes
  • Other
  • 1129 Views
  • 13 replies
  • 1 likes

Superuser Contribution Edit profile ''We're sorry, that email is taken.''

Hello,when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres. FYI i had problems with my account. i couldnt log in to my account and when i tried to reset the passwo...

  • Visitor
  • Hello, when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres.   FYI i had problems with my account. i c...
  • 31jnjkxmsgreqchlvs6l
  • Visitor
  • 7239 Views
  • 8 replies
  • 1 likes
  • Account
  • 7239 Views
  • 8 replies
  • 1 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " n0k6u5k6d1xx0qb1hcsdpbe5y " ... l...

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Adress and country for premium duo

Hi, trying to join my husband 's premium duo plan but seems like we re not living not at the same adress nor the same country 沈We are both logged in in Italy and at the same adress. We used to have Spotify together we we lived in France though. And w...

  • Visitor
  • Hi, trying to join my husband 's premium duo plan but seems like we re not living not at the same adress nor the same country 🥲 We are both logged in in Italy and at the same adress.  We used...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change region/plan

Recently moved to Singapore and been trying to change my payments, profile and plan option. I changed my payment to a Singapore Credit Card, but still unable to change my region and now receiving an error when trying to change my plan. Any help/advic...

  • Casual Listener
  • Recently moved to Singapore and been trying to change my payments, profile and plan option.   I changed my payment to a Singapore Credit Card, but still unable to change my region and now rece...
  • Joan
  • Moderator
  • 398 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 398 Views
  • 5 replies
  • 0 likes

Superuser Contribution I'm locked out of spotify. forced to change password. Still can't get in. I

Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck

  • Newbie
  • Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck
  • Lyubka
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes