Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84738 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661587 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
743619 Views
18 replies
29 likes
My current account country is Portugal, but eventually I moved to Ireland and I want to change my payment card to a different one and I am unable.
My current account country is Portugal, but eventually I moved to Ireland and I want to change my payment card to a different one and I am unable.
Spotify Star
316 Views
1 replies
0 likes
I recognise there have been other posts on the legality of streaming spotify in a church setting, which clearly comes under 'commerical use' T&C's. This makes sense particuarly for our Sunday services which are public and open to all. However, our ch...
I recognise there have been other posts on the legality of streaming spotify in a church setting, which clearly comes under 'commerical use' T&C's. This makes sense particuarly for our Sunday ser...
668 Views
0 replies
0 likes
Previous account name was jay then i changed it to hhstv ryb 455 after that i can't login in
Previous account name was jay then i changed it to hhstv ryb 455 after that i can't login in
Spotify Star
293 Views
1 replies
0 likes
After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.
After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.
Spotify Star
219 Views
1 replies
0 likes
I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary
I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary
Spotify Star
1248 Views
1 replies
0 likes
I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try
I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try
Spotify Star
268 Views
1 replies
0 likes
Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history). However, even after 13 days, it seems that my account hasn't been deleted yet:I can still see my old ...
Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history). However, even after 13 days, it seems tha...
Spotify Star
3545 Views
1 replies
0 likes
I redeemed a premium code for Brazil. Now I moved and want to change my country, but I can’t
I redeemed a premium code for Brazil. Now I moved and want to change my country, but I can’t
Moderator
411 Views
2 replies
0 likes
I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details to a New Zealand account, it cannot be done because it i...
I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details t...
Spotify Star
584 Views
3 replies
0 likes
Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.
Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.
Community Legend
842 Views
1 replies
0 likes
when i want to change the membership family to duo, an error message apears. Impossible to switch the membership
when i want to change the membership family to duo, an error message apears. Impossible to switch the membership
Spotify Star
226 Views
1 replies
0 likes
Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the free trial option.How do I ensure billing does not ...
Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the ...
Spotify Star
282 Views
1 replies
0 likes
my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid
my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid
Casual Listener
2685 Views
14 replies
1 likes
(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo como “Só é permitido usar 14 dias de spotify grátis...
(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo ...
Spotify Star
956 Views
2 replies
0 likes
When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.
When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...
Visitor
5836 Views
12 replies
3 likes
I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.
I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.
Spotify Star
720 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S23 My Question or IssueMy account cannot play certain songs even though other accounts can. The only album with this problem is missing all but one song. The artist is not blocked. The first screenshot is wi...
Plan Premium Country USA Device Samsung Galaxy S23 My Question or Issue My account cannot play certain songs even though other accounts can. The only album with this problem is...
Spotify Star
505 Views
4 replies
1 likes
PlanPremiumCountryPolandDeviceiPhone 11Operating SystemiOS My Question or IssueSince about a month my playlist of favourites isn’t mine. I lost all of my favourite tracks and have someone else’s instead.
Plan Premium Country Poland Device iPhone 11 Operating System iOS My Question or Issue Since about a month my playlist of favourites isn’t mine. I lost all of my favourite trac...
Spotify Star
239 Views
1 replies
0 likes
PlanFree/Premium CountryGhana/Netherlands DeviceSamsung Galaxy S8 edge, Operating SystemAndroid Oreo My Question or IssueSpotify stopped accepting payments from my Ghanain account. Thus, my premium ended up expiring. Got logged out of my spotify beca...
Plan Free/Premium Country Ghana/Netherlands Device Samsung Galaxy S8 edge, Operating System Android Oreo My Question or Issue Spotify stopped accep...
Spotify Star
251 Views
1 replies
0 likes
Al abrir la tarjeta de regalo se rompió el PIN y solo ha empeorado, que puedo hacer?
Al abrir la tarjeta de regalo se rompió el PIN y solo ha empeorado, que puedo hacer?
Community Legend
603 Views
1 replies
0 likes
