Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

Abrir Spotify En Varios Dispositivos

Estimados tengo una cuenta Premium, y tengo entendido que se puede abrir hasta en 3 dispositivos diferentes, siempre y cuando 2 dispositivos esten offline, si es que se puede escuchar en 3 dispositivos, porque al cabo de unos dias de tener la cuenta ...

Casual Listener

Estimados tengo una cuenta Premium, y tengo entendido que se puede abrir hasta en 3 dispositivos diferentes, siempre y cuando 2 dispositivos esten offline, si es que se puede escuchar en 3 dispositiv...

8107 Views

0 replies

0 likes

Account
Login
Premium
Security
Unlimited
  • 8107 Views
  • 0 replies
  • 0 likes

Paying for a service I can’t access

I currently am paying for a premium subscription that I can’t access. I have tried all possible emails but the only one which seems to have an account associated with it is for a Spotify free account. I have invoices showing the payments being made b...

Newbie

I currently am paying for a premium subscription that I can’t access. I have tried all possible emails but the only one which seems to have an account associated with it is for a Spotify free account...

Maxim

Spotify Star

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
  • 0 likes

Wrong account login

Hello, i did an account without Facebook in past. But i did another with Facebook.Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login with the other account with Facebook because the other a...

Visitor

Hello, i did an account without Facebook in past. But i did another with Facebook. Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login wit...

Bittencourt

Spotify Star

384 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 384 Views
  • 1 replies
  • 0 likes

Payed to much

I took the offer yesterday, 3 months premium for 9kr but Spotify took 99kr, why

Casual Listener

I took the offer yesterday, 3 months premium for 9kr but Spotify took 99kr, why

Maxim

Spotify Star

377 Views

3 replies

0 likes

Premium
  • 377 Views
  • 3 replies
  • 0 likes

Paying for Premium, but still have Free account

I have a Premium account a long, long time. I paying for this account. In the mean time: * Still have advertising. * Still missing premium functionalities. I Can't contact with spotify in any way. There is no emial, no chat, no telephone. I tried all...

Casual Listener

I have a Premium account a long, long time. I paying for this account.  In the mean time:  * Still have advertising.  * Still missing premium functionalities.    I Can't...

jsannn

Community Legend

893 Views

3 replies

0 likes

Account
Premium
Subscription
  • 893 Views
  • 3 replies
  • 0 likes

Payment failure

Hi,I subscribe and use Spotify in France with a French credit card, then I've been in Australia for couple a years and keep using it there but with an Australian credit card. Today I'm back in France and want to pay with my french card, but it's say ...

Newbie

Hi, I subscribe and use Spotify in France with a French credit card, then I've been in Australia for couple a years and keep using it there but with an Australian credit card. Today I'm back in Fran...

558 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 558 Views
  • 0 replies
  • 0 likes

Mail change in Facebook is not updated or synced to Spotify

My account is connected to my Facebook account but I can't change the original e-mail ?I cannot unlink my account from Facebook, but the syncronization of my e-mail settings in Facebook doesn't work ? Any ideas on how to solve this ?

Newbie

My account is connected to my Facebook account but I can't change the original e-mail ? I cannot unlink my account from Facebook, but the syncronization of my e-mail settings in Facebook doesn't wor...

jsannn

Community Legend

645 Views

1 replies

0 likes

Account
  • 645 Views
  • 1 replies
  • 0 likes

premium for family

HiI have had Premium for Family since July, and I can see that the amount is taken from my account each month.But when I try to log on to my account because I want to invite another family member it pops up with Premium Free and I can´t get any furth...

Newbie

Hi I have had Premium for Family since July, and I can see that the amount is taken from my account each month. But when I try to log on to my account because I want to invite another family member...

Luke

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

mail account changed account stolen

they stole my account by entering a mail not mine and also did not even change my password as I solve the problem ?????

Newbie

they stole my account by entering a mail not mine and also did not even change my password as I solve the problem ?????

jsannn

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Family account login

My spotify family account login is not working even though on the account overview i tells me that my account is active. When I put in the registered email address and the correct password it tells me that either the username or password is wrong. An...

Newbie

My spotify family account login is not working even though on the account overview i tells me that my account is active.   When I put in the registered email address and the correct password it ...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Account is used somewhere else

Hello everyone,My song keeps pausing while I'am listining. I get the message that my account is used somewhere else. I have logged my account off on all devices and changed my password but I keep getting this message. I first got the message on my Ma...

Casual Listener

Hello everyone, My song keeps pausing while I'am listining. I get the message that my account is used somewhere else. I have logged my account off on all devices and changed my password but I k...

toontjewuyts1

Casual Listener

484 Views

2 replies

0 likes

Account
Security
  • 484 Views
  • 2 replies
  • 0 likes

New User signing up for Premium

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18. Can someone tell me why please!

Casual Listener

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18.  Can someone tell me...

Maxim

Spotify Star

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

I can't change my country from UK even though I'm based in Australia

So I've moved to Australia for the year, and have a premium spotify account. According to Spotify 'help' if you have a premium account you can continue using your account anywhere in the world. The issue I'm having however is that my account details ...

Newbie

So I've moved to Australia for the year, and have a premium spotify account. According to Spotify 'help' if you have a premium account you can continue using your account anywhere in the world. The i...

Maxim

Spotify Star

478 Views

1 replies

0 likes

Account
Other
  • 478 Views
  • 1 replies
  • 0 likes

Want to switch account to not be connected to Facebook

I am trying to join my family's premium account but it will not work because i have my account connected to facebook and not an email so i would like to switch my info to a new account under an email address

Newbie

I am trying to join my family's premium account but it will not work because i have my account connected to facebook and not an email so i would like to switch my info to a new account under an email...

Maxim

Spotify Star

396 Views

1 replies

0 likes

Account
Premium
Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for PS4

If I choose to sign up for the 3 months premium subscription for sgd0.99, will my spotify subscription in my PS4 be premium as well or do I need to subscribe separately for my PS4?

Newbie

If I choose to sign up for the 3 months premium subscription for sgd0.99, will my spotify subscription in my PS4 be premium as well or do I need to subscribe separately for my PS4? 

SergioDavid

Roadie

397 Views

1 replies

0 likes

Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Can't Login

I can't login to my spotify account. I keep getting an error 404 and I can't connect my account to facebook either. On PC btw.

Casual Listener

I can't login to my spotify account. I keep getting an error 404 and I can't connect my account to facebook either. On PC btw.

bronzerivenmain

Casual Listener

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me change countries

I've moved from Canada to the US and need to update my payment method with a credit card that was issued in the US. When I try to change my credit card info, it gives me an error message: "The zip code you entered was not valid for the selected count...

Newbie

I've moved from Canada to the US and need to update my payment method with a credit card that was issued in the US. When I try to change my credit card info, it gives me an error message: "The z...

SergioDavid

Roadie

384 Views

1 replies

0 likes

Account
  • 384 Views
  • 1 replies
  • 0 likes

Confirmation email not arrived

I have not recieved the confirmation email for app "GOT IT" not in junk. Seem to have 2 accounts one premium one none premium think this may be confusing set up on phone

Casual Listener

I have not recieved the confirmation email for app  "GOT IT" not in junk. Seem to have 2 accounts one premium one none premium think this may be confusing set up on phone

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Logged in on Xbox

Hi I must have misspelled my email when I made my Spotify account I’ve been trying to log in on my new phone and I can’t. I’m still logged in on my Xbox is there any way to retrieve my account information?

Newbie

Hi I must have misspelled my email when I made my Spotify account I’ve been trying to log in on my new phone and I can’t. I’m still logged in on my Xbox is there any way to retrieve my account inform...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes