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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287034 Views

529 replies

34 likes

Account
Free
  • 287034 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13616 Views

6 replies

11 likes

Security
  • 13616 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540141 Views

990 replies

114 likes

Account
  • 540141 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129588 Views

74 replies

12 likes

Account
Login
Premium
  • 129588 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Delete spotify free account

How can i delete a spotify free account? As what i can read i have to email Spotify to delete it but done find it where? Appriciate help on the matter, thanks

Newbie

How can i delete a spotify free account?   As what i can read i have to email Spotify to delete it but done find it where?   Appriciate help on the matter, thanks 

Aimee_T

Roadie

1085 Views

1 replies

0 likes

  • 1085 Views
  • 1 replies
  • 0 likes

Just joined, supposed to be free for 30 days but I've been charged, TWICE

used the contact us form a few days ago - heard nothing, I am absolutely fuming, you had no right to take ANY money from me at all, someone contact me ASAP

Casual Listener

used the contact us form a few days ago - heard nothing, I am absolutely fuming, you had no right to take ANY money from me at all, someone contact me ASAP

Gabiipreuhs

Newbie

656 Views

7 replies

0 likes

  • 656 Views
  • 7 replies
  • 0 likes

login

I cannot access my account via login or facebook, I have a family membership and need to add a new member to my plan and cannot accesss anything. I tried both emails I have and one is connected to my daughters account and this email im using to get h...

Casual Listener

I cannot access my account via login or facebook, I have a family membership and need to add a new member to my plan and cannot accesss anything. I tried both emails I have and one is connected to my...

Marquinhos

Casual Listener

511 Views

3 replies

0 likes

Account
  • 511 Views
  • 3 replies
  • 0 likes

Solved!! See usage stats - when and for how long do I use Spotify?

Hi, I would like to show that I use Spotify for work purposes only, my intention is to deduct my membership fee from my taxes. Is it possible to see a statistic when and for how long I use spotify?

Newbie

Hi, I would like to show that I use Spotify for work purposes only, my intention is to deduct my membership fee from my taxes. Is it possible to see a statistic when and for how long I use spotify?

Maxim

Spotify Star

718 Views

1 replies

0 likes

Account
Premium
Subscription
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login Button Not Working

After deleting my facebook spotify permission and then re-allowing and then re-installing Spotify App on my Desktop, the "Login with Facebook" button does nothing when I click on it.

Newbie

After deleting my facebook spotify permission and then re-allowing and then re-installing Spotify App on my Desktop, the "Login with Facebook" button does nothing when I click on it.

Melody

Spotify

1633 Views

1 replies

0 likes

  • 1633 Views
  • 1 replies
  • 0 likes

Can't Login Account With Facebook

So basically I was trying to login my spotify with Facebook account as usual, but somehow it keeps showing me an error with authorization. Please Help "Error: Something went wrong when authenticating with Facebook. Please try again later.Code: 1005"

Casual Listener

So basically I was trying to login my spotify with Facebook account as usual, but somehow it keeps showing me an error with authorization. Please Help   "Error: Something went wrong when ...

Reicuba

Casual Listener

7265 Views

9 replies

0 likes

Login
  • 7265 Views
  • 9 replies
  • 0 likes

My account got hacked

I'm not sure how, but my account got hacked. All I know the email has been changed into a really fishy email (), I have a new playlist that wasn't created by me, and I for some reason is in Spotify Family Subscription (no other family member), even t...

Newbie

I'm not sure how, but my account got hacked. All I know the email has been changed into a really fishy email (<removed sensitive info>), I have a new playlist that wasn't created by me, and I f...

Maxim

Spotify Star

389 Views

1 replies

0 likes

Account
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Family and Headspace

Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I change my Premium account into Family Premium. Thanks!

Newbie

Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I...

Maxim

Spotify Star

3580 Views

1 replies

0 likes

  • 3580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login

Hi, I am unable to login on my android phone.The account informations are correct I have internet on it and it worked just fine this morning.Whenever I try to login it takes some time until I receive a message that it failed to login.PS: The forum **...

Newbie

Hi, I am unable to login on my android phone. The account informations are correct I have internet on it and it worked just fine this morning. Whenever I try to login it takes some time until I rec...

Melody

Spotify

619 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 619 Views
  • 1 replies
  • 0 likes

Create/Change "profilename" (not username) for existing accout in the nearer future?

Hey, as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias.I know it was asked very often, why the username can't be changed and I remember it was a...

Casual Listener

Hey,   as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias. I know it was asked very of...

Maxim

Spotify Star

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Não consigo adicionar membros no Premium Familiar

Oi Não consigo adicionar meu namorado à minha conta.O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.) O que fazer?

Newbie

Oi  🙂 Não consigo adicionar meu namorado à minha conta. O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.)   O que fazer?

carolnaime

Newbie

3191 Views

21 replies

5 likes

  • 3191 Views
  • 21 replies
  • 5 likes

Solved!! My daughter cant remember mail-username and password, has premium, want to cancel

My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.

Casual Listener

My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.

blaster1

Casual Listener

1236 Views

2 replies

0 likes

  • 1236 Views
  • 2 replies
  • 0 likes

Solved!! Facebook login not working

I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error How do I fix this?

Newbie

I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error 😞 How do I fix this?

user-removed

Not applicable

2117 Views

3 replies

0 likes

  • 2117 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Not able to create account

I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication after minutes). I tried several times yesterday and n...

Regular

I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication af...

Ivar

Regular

10489 Views

9 replies

0 likes

Account
Premium
  • 10489 Views
  • 9 replies
  • 0 likes

Couldn't create my own username

Hi,I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display name.Why didn't I get the choice to make my own username...

Casual Listener

Hi, I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display nam...

IguanaSetup

Community Legend

3001 Views

5 replies

1 likes

  • 3001 Views
  • 5 replies
  • 1 likes

Superuser Contribution New Terms and conditions lost all music mobile and desktop

Help!!!I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music is still gone.. I cant find a solution anywhere, wis...

Casual Listener

Help!!! I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music...

ashleyfiengo

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Account Compromised - Email and password changed

I just found out that my account has been compromised. I normally use FB to sign in. I just went in to change my email to my new one, and I saw that the email is not one of mine. I believe who ever did this has also changed the password. I dont know ...

Casual Listener

I just found out that my account has been compromised.   I normally use FB to sign in. I just went in to change my email to my new one, and I saw that the email is not one of mine. I beli...

alucarddelta

Casual Listener

568 Views

3 replies

0 likes

Account
Login
Security
  • 568 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with Facebook

I logged in with Facebook but now i want to change it, im not using Facebook anymore so i want to log in with my Gmail.Is that possible? If it is,please tell me how can i change my log in way.Thanks.

Newbie

I logged in with Facebook but now i want to change it, im not using Facebook anymore so i want to log in with my Gmail.Is that possible? If it is,please tell me how can i change my log in way.Thanks.

Alfredo

Roadie

428 Views

1 replies

0 likes

Account
Login
Premium
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify with facebook

Hello, everytime i try to connect my Spotify account with facebook, i got this error.Please help me Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal.

Newbie

Hello, everytime i try to connect my Spotify account with facebook, i got this error. Please help me   Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal.

Alfredo

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes