Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84739 Views

9 replies

2 likes

Account
Login
  • 84739 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661597 Views

13 replies

4 likes

Account
  • 661597 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743624 Views

18 replies

29 likes

  • 743624 Views
  • 18 replies
  • 29 likes

Spotify Facebook connection error

Hi,I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an error "There was a short-term error, please try it a...

Newbie

Hi, I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an...

Luke

Spotify Star

312 Views

1 replies

0 likes

Account
Login
Other
  • 312 Views
  • 1 replies
  • 0 likes

Can't access my account

I can't access my account at all. I've put the email address I used to set the account up and it's not working. I want to close the account down as I'm gonna start getting charged £10 a month once my 99p for 3 months has finished, this is stupid. Is ...

Newbie

I can't access my account at all. I've put the email address I used to set the account up and it's not working. I want to close the account down as I'm gonna start getting charged £10 a month once my...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium Family

hallo,meine Mama , mein bruder und ich teilen uns spotify premium family.Bei meinem Burder hat die Anmeldung zuerst auch nicht funktioniert, jetzt schon.Bei Mama jedoch kann sich immer noch nicht anmelden. sie hat die Einladung per Mail erhalten und ...

Casual Listener

hallo, meine Mama , mein bruder und ich teilen uns spotify premium family. Bei meinem Burder hat die Anmeldung zuerst auch nicht funktioniert, jetzt schon. Bei Mama jedoch kann sich immer noch nic...

Maxim

Spotify Star

826 Views

5 replies

0 likes

  • 826 Views
  • 5 replies
  • 0 likes

Wiped out all playlists and friends list

Hello, Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced this problem again. And i have solved by same way. But i sudd...

Newbie

Hello,   Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced t...

Luke

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Facebook account

I can not log in while having a premium account. I guess i was linked to my old FB account, wich i've closed.The spotify system only reconize an old emailadres, which i don't use anymore. This old account was a free account.I'm still paying for the p...

Newbie

I can not log in while having a premium account.  I guess i was linked to my old FB account, wich i've closed. The spotify system only reconize an old emailadres, which i don't use anymore. Thi...

281 Views

0 replies

0 likes

Account
Login
  • 281 Views
  • 0 replies
  • 0 likes

Account shows a different Mail Adress

Hi there,I just wanted to add premium to my account, when I realised that someone else changed the Mail Adress of my spotify account.When I want to change it back to my real one, it tells me that the adress is already used... And if I try to send an ...

Newbie

Hi there, I just wanted to add premium to my account, when I realised that someone else changed the Mail Adress of my spotify account. When I want to change it back to my real one, it tells me that...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Solved!! Artist

As an artist (Glenn Scott), how can I fill in my bio and add some pictures?

Casual Listener

As an artist (Glenn Scott), how can I fill in my bio and add some pictures?

GlennScott

Casual Listener

525 Views

2 replies

0 likes

Account
  • 525 Views
  • 2 replies
  • 0 likes

Solved!! Stole the account

Hello. I did not change the email. My address is . Someone changed my address to

Newbie

Hello. I did not change the email. My address is <removed sensitive information>. Someone changed my address to <removed sensitive information>

Maxim

Spotify Star

648 Views

1 replies

0 likes

Account
Security
  • 648 Views
  • 1 replies
  • 0 likes

ERROR: Oh no! We're all mixed up....

When logging in I get a green error screen with the message: "We're all mixed up""Refresh this page or try again later. It may take some time to get things up again." Have been trying for the past 6 hours to refresh and login, as well as using ingoni...

Casual Listener

When logging in I get a green error screen with the message:   "We're all mixed up" "Refresh this page or try again later. It may take some time to get things up again."   Have been tr...

bencolless

Casual Listener

22790 Views

17 replies

4 likes

  • 22790 Views
  • 17 replies
  • 4 likes

Cant access account

I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access. Why?

Newbie

  I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access.   Why? &n...

Luke

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Can't Combine

I'm having difficulty figuring out how to combine Spotify accounts. I have one premium account that I use on my phone through Facebook, which uses an old Hotmail email account and then I have a free account that I use on my PlayStation 4 with my Goog...

Newbie

I'm having difficulty figuring out how to combine Spotify accounts. I have one premium account that I use on my phone through Facebook, which uses an old Hotmail email account and then I have a free ...

720 Views

0 replies

1 likes

  • 720 Views
  • 0 replies
  • 1 likes

On Family Account, Members can see who joined my account?

I don't want to share who i invited to my family account, their free accounts can see which family members are in my account?

Newbie

I don't want to share who i invited to my family account, their free accounts can see which family members are in my account?

Maxim

Spotify Star

4545 Views

1 replies

0 likes

Account
  • 4545 Views
  • 1 replies
  • 0 likes

PAYMENT

Hello spotify just verified my student status and before that I put my card and they charged me but it’s not working and they ask for my card again I already logged off and on.

Newbie

Hello spotify just verified my student status and before that I put my card and they charged me but it’s not working and they ask for my card again I already logged off and on. 

586 Views

0 replies

0 likes

  • 586 Views
  • 0 replies
  • 0 likes

accessing my account

I cannot access my premium account to which i pay through rogers. when accessing keeps asking me if i want premium account to put my credit card number in. is there a phone number or email address i can email someone directly

Newbie

I cannot access my premium account to which i pay through rogers. when accessing keeps asking me if i want premium account to put my credit card number in. is there a phone number or email address i ...

Maxim

Spotify Star

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

gift for a friend

I have been trying to give spotify 12 month premium to a friend here in the Philippines.Every time I get to the stage of paying with my credit card the reply is always "payment failed". I cannot understand this because my spotify account is always ap...

Newbie

I have been trying to give spotify  12 month premium to a friend here in the Philippines. Every time I get to the stage of paying with my credit card the reply is always "payment failed". I can...

guidreer

Music Fan

415 Views

1 replies

1 likes

  • 415 Views
  • 1 replies
  • 1 likes

cannot settings profile(error)

me click account but eror like this . what happen?

Casual Listener

me click account but eror like this . what happen?

guidreer

Music Fan

517 Views

1 replies

1 likes

Account
  • 517 Views
  • 1 replies
  • 1 likes

ini kenapa ya ?

pas mau klik akun terus muncul seperti ini terus ini knp ya?

Casual Listener

pas mau klik akun terus muncul seperti ini terus ini knp ya?

Luke

Spotify Star

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

My "playback" settings won't safe

I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?

Regular

I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?

Luke

Spotify Star

448 Views

1 replies

0 likes

Other
  • 448 Views
  • 1 replies
  • 0 likes

Account email changed. Need help.

Someone changed my email adress on spotify to fifa1810k@gmail.com. I tried to send that email a message just simply to tell them to jump off a cliff, but it does not exist anymore. Can i get some help with this? I am going to tell my cc company to is...

Visitor

Someone changed my email adress on spotify to fifa1810k@gmail.com.   I tried to send that email a message just simply to tell them to jump off a cliff, but it does not exist anymore. &nb...

Maxim

Spotify Star

483 Views

2 replies

1 likes

Account
Security
Subscription
  • 483 Views
  • 2 replies
  • 1 likes

Solved!! 3 months at 99p offer

I recently took the Premium offer for 99p for 3 months. How come now that I am a Premium member I still get the adverts. And when I check my settings it still says free member and is inviting me to get Premium, please advise, many thanks Mike

Newbie

I recently took the Premium offer for 99p for 3 months. How come now that I am a Premium member I still get the adverts. And when I check my settings it still says free member and is inviting me to g...

Bethany_Dawn

Community Legend

1150 Views

1 replies

0 likes

  • 1150 Views
  • 1 replies
  • 0 likes