Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83283 Views

29 replies

0 likes

  • 83283 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104244 Views

10 replies

3 likes

Account
Login
  • 104244 Views
  • 10 replies
  • 3 likes

404 Error on login

Any ideas? On PC app btw I Don't have a facebook so how would I be able to fix this?Without making one...

Casual Listener

Any ideas? On PC app btw   I Don't have a facebook so how would I be able to fix this? Without making one...

TripleRX

Casual Listener

796 Views

2 replies

0 likes

Account
Login
  • 796 Views
  • 2 replies
  • 0 likes

Who here has been hacked?

Today I was listening to music on my phone, and all of the sudden my music kept pausing by itself. After repeatingly unpausing the music after it keeps pausing, all the sudden latino music started blasting through my headphones. I check the "other de...

Newbie

Today I was listening to music on my phone, and all of the sudden my music kept pausing by itself. After repeatingly unpausing the music after it keeps pausing, all the sudden latino music started bl...

the_cp

Regular

438 Views

1 replies

0 likes

Security
  • 438 Views
  • 1 replies
  • 0 likes

bug or hacked account

There is an annoying bug with my account,playlists of "erindavis23" can be found almost daily in my "Recently Played" feed, but I have NEVER played one of them.Even if Spotify hasn't been used for several days, playlists of "erindavis23" can be found...

Visitor

There is an annoying bug with my account, playlists of "erindavis23" can be found almost daily in my "Recently Played" feed, but I have NEVER played one of them. Even if Spotify hasn...

SuperCanine

Newbie

742 Views

4 replies

0 likes

Account
Security
  • 742 Views
  • 4 replies
  • 0 likes

Superuser Contribution Artist name did not carry over from DistroKid

Hi, I recently released an album via DistroKid Band name: "NIGHT" Album name: "Bold" and just received a link confirming that it went live on Spotify. When I went to the link live on Spotify I noticed that the name had been changed to "Night." which ...

Newbie

  Hi, I recently released an album via DistroKid Band name: "NIGHT" Album name: "Bold" and just received a link confirming that it went live on Spotify. When I went to the link live on Spo...

suchluck

Casual Listener

10245 Views

8 replies

0 likes

Account
  • 10245 Views
  • 8 replies
  • 0 likes

impossible to change country and credit card

Hello, I have a premium account and I moved countries from Belgium to France but cannot change my country profile and my payment information online i tried to follow the change country guide and it works until the point where I input my French paymen...

Newbie

Hello,   I have a premium account and I moved countries from Belgium to France but cannot change my country profile and my payment information online   i tried to follow the change coun...

294 Views

0 replies

0 likes

Account
Premium
Subscription
  • 294 Views
  • 0 replies
  • 0 likes

Account Statistics / Information

Deletation songs in the sudden way

Newbie

Deletation songs in the sudden way

Maxim

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Account Hacked and premium family subscription set up

My account was evidently hacked and they were allowed to add the family subscription to it without my authorisation. How can you prevent this from happening in future and how to I put my subscription back to just premium? I have changed my password b...

Newbie

My account was evidently hacked and they were allowed to add the family subscription to it without my authorisation. How can you prevent this from happening in future and how to I put my subscription...

Hubo

Community Legend

1460 Views

6 replies

0 likes

  • 1460 Views
  • 6 replies
  • 0 likes

Cant login in my account because of facebook

I am blocked on facebook so i can log in on my account, that wasnt a big issue because all my account were already logged in..But someone got in my account and logout from everywhere...hes been creating and deleting playlists i cant log in with my us...

Newbie

I am blocked on facebook so i can log in on my account, that wasnt a big issue because all my account were already logged in.. But someone got in my account and logout from everywhere...hes been cre...

vinjski

Gig Goer

479 Views

1 replies

0 likes

Login
  • 479 Views
  • 1 replies
  • 0 likes

Multiple Accounts

Hey, so has anyone had an issue where logging in creates duplicate accounts of yourself? For example, I logged in on the mobile app (shown in image one), and everything worked perfectly fine. However, I logged in on the web player, on Google Chrome, ...

Visitor

Hey, so has anyone had an issue where logging in creates duplicate accounts of yourself? For example, I logged in on the mobile app (shown in image one), and everything worked perfectly fine. However...

Felixh31

Music Fan

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

PS4 Linking

My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix this?

Casual Listener

My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix ...

kejt_

Community Legend

766 Views

5 replies

0 likes

  • 766 Views
  • 5 replies
  • 0 likes

Spotify premium family version - Sonos wont let me use spotify on other devices

Hi, When i am using spotify on Sonos i am unable to use spotify on my PC and other devices. As soon as I try to play a song on my PC it cuts the sonos. I bought the family version so i can use spotify on multiple devices. Can anyone tell me how to fi...

Newbie

Hi,   When i am using spotify on Sonos i am unable to use spotify on my PC and other devices. As soon as I try to play a song on my PC it cuts the sonos.    I bought the family ver...

Maxim

Spotify Star

608 Views

1 replies

0 likes

Account
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

Newbie

Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

ewdennis3

Casual Listener

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

spotiamb 0.2.1

For the past week I have something called Spotiamb 0.2.1 automatically playing songs on my account even when the app is fully closed on PC, I have seen a few threads about it but haven't yet seen a solution, any help would be appreciated.

Newbie

For the past week I have something called Spotiamb 0.2.1 automatically playing songs on my account even when the app is fully closed on PC, I have seen a few threads about it but haven't yet seen a s...

IguanaSetup

Community Legend

1190 Views

1 replies

0 likes

Account
Security
  • 1190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought 3 months spotify premium and now I have a test account

So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Because well when I look at my profile in the spotify app...

Casual Listener

So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Becaus...

Laurens2000

Casual Listener

1010 Views

2 replies

0 likes

  • 1010 Views
  • 2 replies
  • 0 likes

Solved!! Can I delete a Spotify Connect device from the list?

Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm on my own WiFi network or without a WiFi network). Please s...

Newbie

Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm o...

calipunter

Casual Listener

137914 Views

124 replies

6 likes

  • 137914 Views
  • 124 replies
  • 6 likes

Solved!! How to change country when you can't login

I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, I can't login at all. I can put my user name and co...

Casual Listener

I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, ...

Loreleongarrido

Newbie

5909 Views

7 replies

0 likes

  • 5909 Views
  • 7 replies
  • 0 likes

Artist platform Q

Hi All!How frequently does Spotify's update stats on it's artist platfom?

Casual Listener

Hi All! How frequently does Spotify's update stats on it's artist platfom?

123appleslice

Casual Listener

562 Views

1 replies

0 likes

Account
  • 562 Views
  • 1 replies
  • 0 likes

ZIP Code

In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?

Newbie

In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?

DevilwoodAF

Newbie

896 Views

1 replies

1 likes

Account
Premium
  • 896 Views
  • 1 replies
  • 1 likes

Someone's using my profile without authorization

I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account datas . btw this happend yesterday. i would like to ...

Casual Listener

I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account d...

Maxim

Spotify Star

337 Views

1 replies

0 likes

Account
Security
  • 337 Views
  • 1 replies
  • 0 likes

Account accesed/hacked

Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed my facebook and Spotify passwords, and disconnected...

Casual Listener

Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed ...

Maxim

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes