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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293692 Views

529 replies

34 likes

Account
Free
  • 293692 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13737 Views

6 replies

11 likes

Security
  • 13737 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541913 Views

990 replies

115 likes

Account
  • 541913 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129750 Views

74 replies

12 likes

Account
Login
Premium
  • 129750 Views
  • 74 replies
  • 12 likes

Says I'm abroad

I set up spotify, then we t to Mexico, used it, came back, and my account says I'm still abroad, and all emails are in Spanish

Newbie

I set up spotify, then we t to Mexico, used it, came back, and my account says I'm still abroad, and all emails are in Spanish

Nightslash360

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Assinatura anual yearly

Boa tarde, realizei o **bleep** via cartao de credito da assinatura anual (R$169), porem ainda estou sendo cobrado todo mes pela mensalidade da assinatura premium (R$16.90)... Como resolvo isso?? A cobranca mensal nao deveria ser cancelada automatica...

Visitor

Boa tarde, realizei o **bleep** via cartao de credito da assinatura anual (R$169), porem ainda estou sendo cobrado todo mes pela mensalidade da assinatura premium (R$16.90)... Como resolvo isso?? A c...

Bittencourt

Spotify Star

1514 Views

7 replies

0 likes

  • 1514 Views
  • 7 replies
  • 0 likes

I cant get into my account anymore.

After this last update I can no longer get into my account. i am paying it via paypal and the account is current. The problem is th at the email that is attached to that account is no longer valid and i cant reset the password. How do i take care of ...

Casual Listener

 After this last update I can no longer get into my account.  i am paying it via paypal and the account is current.  The problem is th at the email that is attached to that account is ...

RickVic01

Casual Listener

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes

How Chang plan

How could I cancel my plann in Spotify?

Newbie

How could I cancel my plann in Spotify?

Nightslash360

Roadie

359 Views

1 replies

0 likes

Account
  • 359 Views
  • 1 replies
  • 0 likes

fatturazione - Italia

Come faccio ad ottenere la fattura di Spotify Premium?Da nessuna parte fa inserire i dati di fatturazione

Newbie

Come faccio ad ottenere la fattura di Spotify Premium? Da nessuna parte fa inserire i dati di fatturazione

gabriorama

Newbie

15289 Views

10 replies

6 likes

Premium
Subscription
  • 15289 Views
  • 10 replies
  • 6 likes

Forgot my mailadress and usernamne

Hello, I have been logged in to my spotify for years.Now i accedentaly logged out, and can not sign in again. I dont know what mail i used or what username i choosed.I pay monthly for premium, but i dont know how go get access to it. Im not connected...

Newbie

Hello,   I have been logged in to my spotify for years. Now i accedentaly logged out, and can not sign in again. I dont know what mail i used or what username i choosed. I pay monthly for pr...

IguanaSetup

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Family account hacked - 4 random users!!! - CHECK YOUR FAMILY ACCOUNTS NOW!!!

I have just check my account and 4 random accounts have been added to my "Family" account.I noticed this becuase my sons account (who was the ONLY legitimate "Familty" member was changed to free yesterday... and I also noticed that these 4 users have...

Newbie

I have just check my account and 4 random accounts have been added to my "Family" account. I noticed this becuase my sons account (who was the ONLY legitimate "Familty" member was changed to free ye...

Solidius

Casual Listener

9052 Views

11 replies

8 likes

Account
  • 9052 Views
  • 11 replies
  • 8 likes

Account stolen

A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their email address too...) I quickly emailed back the a...

Casual Listener

A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their...

Luke

Spotify Star

1426 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1426 Views
  • 5 replies
  • 0 likes

Confirm account button in email not working

Confirm account button in email not working, as i hover in the email a the I curser sinble is thers when i click the hand symble comes up but does not have an action.Cheers in advance, looking forward to the new way of listening to the music 70s and ...

Casual Listener

Confirm account button in email not working, as i hover in the email a the I curser sinble is thers when i click the hand symble comes up but does not have an action. Cheers in advance, looking...

user-removed

Not applicable

7873 Views

10 replies

1 likes

  • 7873 Views
  • 10 replies
  • 1 likes

Spotify won't log in

Hi! I tried to download spotify free and connected my account to my facebook account. It wont log in when I try to do that and I know also realised that for example my age is wrong - it says that I'm 21 although I am older and I have the correct age ...

Newbie

Hi!   I tried to download spotify free and connected my account to my facebook account. It wont log in when I try to do that and I know also realised that for example my age is wrong - it says...

caszriel

Composer

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Music playing automatically

Re-opening, because I didn't saw the ansean on time... I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back the same, and I was logged in by web chrome, nobody has my log...

Casual Listener

Re-opening, because I didn't saw the ansean on time...   I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back th...

IGORC1

Casual Listener

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Can't redeem a gift card

i can't redeem a gift card, i keep getting an error that say to re-try or contact the assistance

Newbie

i can't redeem a gift card, i keep getting an error that say to re-try or contact the assistance

rossi1911

Community Legend

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Potentially hacked account, can't remember password

I cannot remember the password on my account, so I cannot change my password. My account is still logged in through my computer, and I am able to log in through facebook on other media devices. However, I do not recognize the email listed on my accou...

Newbie

I cannot remember the password on my account, so I cannot change my password. My account is still logged in through my computer, and I am able to log in through facebook on other media devices. Howev...

Alfredo

Roadie

326 Views

1 replies

0 likes

Security
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T CHANGE COUNTRY!!!!!

Hi Community, I have been living in Singapore my whole life but my country is still listed as US! The option can't even be dropped down to change the country. I have tried subscribing to premium with my local credit card but I can't subscribe to prem...

Newbie

Hi Community,    I have been living in Singapore my whole life but my country is still listed as US! The option can't even be dropped down to change the country. I have tried subscribing ...

Alfredo

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i change my payment details to mobile provider?

Hi i notice when you sign up now you can choose the option of using your optus mobile account to pay for spotify premium. i already have spotify family premium but it doesnt give me the option to change to that when already using another payment opti...

Newbie

Hi i notice when you sign up now you can choose the option of using your optus mobile account to pay for spotify premium. i already have spotify family premium but it doesnt give me the option to cha...

Alfredo

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change account e-mail

When i first created my account, way way back... I used e-mail "A". Later on I changed to a whole different e-mail "B" and therefore I changed my account e-mail to "B". Now, I've personally changed back to "A" but I can't change back to "A" from "B" ...

Newbie

When i first created my account, way way back... I used e-mail "A".   Later on I changed to a whole different e-mail "B" and therefore I changed my account e-mail to "B".   Now, I've pe...

Alfredo

Roadie

366 Views

1 replies

0 likes

Account
Login
Other
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium not working after payment updated

I uodated my payment mehtod as a payment was declined on a card. Now on none of my devics does spotify work .It says" Premium paused" . I cant even downgrade to listen to anything. When I updated payment it said your subscription will renew on 16/2 ....

Visitor

I uodated my payment mehtod as a payment was declined on a card. Now on none of my devics does spotify work .It says" Premium paused" . I cant even downgrade to listen to anything.  When I upda...

Alfredo

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i re-open my account?

I was using my mom's credit card to get premium on Spotify. My mom's credit card is fucc'd up so we disabled it. So bank had charge-backed my last payment. How can i activate my account again with another credit card?

Newbie

I was using my mom's credit card to get premium on Spotify.   My mom's credit card is fucc'd up so we disabled it. So bank had charge-backed my last payment. How can i activate my account agai...

Alfredo

Roadie

715 Views

1 replies

0 likes

Account
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password and Username I don't seem to remember. I also don't remember what email I used to sign up

Hello I can't remember my username and password and I also can't remember the email I signed up for. Can u help me I want to upgrade my account to the family

Newbie

Hello I can't remember my username and password and I also can't remember the email I signed up for. Can u help me I want to upgrade my account to the family 

Alfredo

Roadie

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes