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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83703 Views

29 replies

0 likes

  • 83703 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105149 Views

10 replies

3 likes

Account
Login
  • 105149 Views
  • 10 replies
  • 3 likes

Solved!! Can I delete a Spotify Connect device from the list?

Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm on my own WiFi network or without a WiFi network). Please s...

Newbie

Last week I was at my neighbors and I made contact with their Spotify Connect speakers. Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm o...

calipunter

Casual Listener

138197 Views

124 replies

6 likes

  • 138197 Views
  • 124 replies
  • 6 likes

Solved!! How to change country when you can't login

I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, I can't login at all. I can put my user name and co...

Casual Listener

I signed up for spotify in Holland years ago but I didn't really like it. And eventually I also moved back to the U.S. Now my friends are all about it and I wanted to give it a second shot. However, ...

Loreleongarrido

Newbie

5913 Views

7 replies

0 likes

  • 5913 Views
  • 7 replies
  • 0 likes

Artist platform Q

Hi All!How frequently does Spotify's update stats on it's artist platfom?

Casual Listener

Hi All! How frequently does Spotify's update stats on it's artist platfom?

123appleslice

Casual Listener

562 Views

1 replies

0 likes

Account
  • 562 Views
  • 1 replies
  • 0 likes

ZIP Code

In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?

Newbie

In order to use the family premium account, I have to update my ZIP code. But when I click to edit my profile, there is no spot to insert the ZIP code. What can I do?

DevilwoodAF

Newbie

898 Views

1 replies

1 likes

Account
Premium
  • 898 Views
  • 1 replies
  • 1 likes

Someone's using my profile without authorization

I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account datas . btw this happend yesterday. i would like to ...

Casual Listener

I just realized after opening spotify, that all of my saved playlists were removed and other new ones were added. I really dont know how this can happen because I never told someone of this account d...

Maxim

Spotify Star

337 Views

1 replies

0 likes

Account
Security
  • 337 Views
  • 1 replies
  • 0 likes

Account accesed/hacked

Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed my facebook and Spotify passwords, and disconnected...

Casual Listener

Hello. Someone just accesed to my account. He deleted all my playlist, even created one for himself and he was listening to his own music in my account while I saw everything he was doing. I changed ...

Maxim

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Plano familia no funciona

Boa tarde, pessoal.Tenho o plano familia, mas acabamos atrasando o **bleep** desse mes-perdemos o cartao de credito que ele estava cadastrado- e tiraram o nosso spotify Premium. Pagamos novamente, mas apenas a usuaria principal que esta com o Premium...

Newbie

Boa tarde, pessoal. Tenho o plano familia, mas acabamos atrasando o **bleep** desse mes-perdemos o cartao de credito que ele estava cadastrado- e tiraram o nosso spotify Premium.  Pagamos nova...

Bittencourt

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Account was hacked

Hi, This weekend, I noticed that all of my playlists had been deleted. I looked into this, but had heard that some playlists could be lost in the conversion to Premium. I thought it was weird that there were new playlists as well, however I chose to ...

Visitor

Hi,   This weekend, I noticed that all of my playlists had been deleted. I looked into this, but had heard that some playlists could be lost in the conversion to Premium. I thought it was...

LimitedLine

Casual Listener

664 Views

2 replies

0 likes

Account
  • 664 Views
  • 2 replies
  • 0 likes

Spotify plays music, switches songs by itself

My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea who the artists are. Sometimes it skips to other so...

Casual Listener

My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea ...

2208 Views

0 replies

32 likes

Mobile
Windows
  • 2208 Views
  • 0 replies
  • 32 likes

Superuser Contribution Email Linked to Different Account

Hi, The account I'm currently using on community.spotify.com is under my email, but tied to my friend's (?) account for some reason, as I've received a community notification email for them under this account name you're reading (not my account). How...

Visitor

Hi,   The account I'm currently using on community.spotify.com is under my email, but tied to my friend's (?) account for some reason, as I've received a community notification email for them ...

Chris

Spotify

1626 Views

1 replies

0 likes

Account Details
  • 1626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discounts for Students

I received an email noting that my student discount expires soon. I want to renew my student discount, but don't want to pay twice for the month of January. The email is confusing because it says I just need to hit a button to renew, and then it lead...

Newbie

I received an email noting that my student discount expires soon. I want to renew my student discount, but don't want to pay twice for the month of January. The email is confusing because it says I j...

Chris

Spotify

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Disappeared

Help. All of the playlists on my account have disappeared. I’ve tried logging out and logging back on, and deleting the app and reinstalling. Is there anything else I should be doing?

Casual Listener

Help. All of the playlists on my account have disappeared. I’ve tried logging out and logging back on, and deleting the app and reinstalling.  Is there anything else I should be doing?

JRegSC

Casual Listener

588 Views

2 replies

0 likes

Account
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan activation timeline

I swtiched to the family plan today. I then tried to log in with muliple devices but it would not allow me to do this. Do I need to wait till my renewal date for the family plan to work? I received a message saying I would be charged the new family r...

Newbie

I swtiched to the family plan today.  I then tried to log in with muliple devices but it would not allow me to do this.  Do I need to wait till my renewal date for the family plan to work?&...

Chris

Spotify

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated to premium and now I have two accounts?

Hey, I just updated to premium, something happened and all the playlists I had got lost. I can't find them with the function that finds deleted playlists. I used my old (free) account with a username and it wasn't linked to facebook (as far as I reme...

Newbie

Hey,   I just updated to premium, something happened and all the playlists I had got lost. I can't find them with the function that finds deleted playlists. I used my old (free) account with a...

Chris

Spotify

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Hacked account

Hey, its seems like someone Hacked My Spotify , and i cant change My password cause the mail thats contected to My account was an old friends cause i Didnt have one yet, she doesnt use that mail anymore and cant get in to it either. My Spotify is con...

Newbie

Hey, its seems like someone Hacked My Spotify , and i cant change My password cause the mail thats contected to My account was an old friends cause i Didnt have one yet, she doesnt use that mail anym...

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

From Premium to Family went wrong.

My parents have a Family account and invited me to join that account.I had a Premium account and wanted to switch to the Family account of my parents.I don't know what went wrong but when I look at my account now, it says that my Family account wil e...

Casual Listener

My parents have a Family account and invited me to join that account. I had a Premium account and wanted to switch to the Family account of my parents. I don't know what went wrong but when I look ...

Thijsvd

Casual Listener

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Solved!! All of my playlists are gone

Hello, I need help, because I have a Spotify Premium account and recently I just discovered that all of my playlists, recently played musics, etc ... were gone !! I didn't delete them of course. I don't know what happened ...I hope there is a chance ...

Casual Listener

Hello,   I need help, because I have a Spotify Premium account and recently I just discovered that all of my playlists, recently played musics, etc ... were gone !! I didn't delete them of cou...

dbusby79

Newbie

1021 Views

6 replies

0 likes

  • 1021 Views
  • 6 replies
  • 0 likes

Solved!! From Premium to Family account

Hello, I recently got invited to be part of a Family Premium account wich I joined while also having my own premium account. My account status says that Im now active on a Family Premium account. But i never had stopped or canceld my old premium acco...

Newbie

Hello,  I recently got invited to be part of a Family Premium account wich I joined while also having my own premium account. My account status says that Im now active on a Family Premium accou...

Maxim

Spotify Star

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Dear Spotify, My account has been hacked by Edwards Albarracin. He logged out and stopped using my account, but his name is still visible in the account, how can I get rid of this? Thank you in advance, Mario

Casual Listener

Dear Spotify,   My account has been hacked by Edwards Albarracin. He logged out and stopped using my account, but his name is still visible in the account, how can I get rid of this?   ...

Maxim

Spotify Star

666 Views

3 replies

0 likes

  • 666 Views
  • 3 replies
  • 0 likes

Solved!! Songs keep redownloading

Dear Spotify, I love this app but again I had to re download my songs! I don't have enough megabytes to keep downloading these songs over and over again if this happens again I'm canceling next month, which is disappointing

Visitor

Dear Spotify, I love this app but again I had to re download my songs! I don't have enough megabytes to keep downloading these songs over and over again if this happens again I'm canceling next month...

mirlina

Newbie

22227 Views

5 replies

0 likes

  • 22227 Views
  • 5 replies
  • 0 likes