Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
i have a spotify premium account but i hat to reset my phone and i would also like to use my account on my pc but i can not remember the account, i try some of my different emails but they put me into past accounts. i need help to get into my premium...
Hola, he creado mi cuenta de Spotify con mi cuenta de Facebook, lo que sucede es que por motivos personales debo eliminar mi cuenta de Facebook y tengo la duda si al eliminarla tambien se eliminara mi cuenta de spotify, actualmente uso spotify premiu...
Buen dia amigos de Spotify, bueno el tema es que no entiendo cual es la razon para que me cancelaran la cuenta premium, hoy hace 2 horas entre para revisar mis datos de pago por que tenia un problema con la tarjeta y queria revisar si esto tambien su...
Hi - realised it's a bit of a first world problem, but someone else signed up using my email address (and don't think there was any email verification process at all). As a result, my name is listed differently. My username is different. Is there any...
All of the promoted picks are full of rap. Is that all the spotify developers think people want to listen to? Even the "pop" is rap. (Sure, pop can have rap and rock, but it seems pretty weighted compared to other providers).How do I tell spotify tha...
Hola, hace unos meses subi varios temas a traves de una distribuidora que escribio mi nombre artistico de un modo -con la primera letra en mayuscula- y hace poco subi un single con otra distribuidora distinta y ahora el nombre esta escrito todo en mi...
I set up an account for my daughter about 2 months ago and now we are not able to log in again. We have tried everything including resetting password but we are not getting the email from Spotify for the reset link. So today I set up another account ...
Hello, I have an active Premium Subscription since 2012 but now it does not work anymore. When I look at my receipts page my last payment is also missing, but my Bank account shows that I did pay. My Account says that I have an active subscription an...
Hello, I tried to get student account yesterday and you charged me twice. Today I got the massage You confirmed that I am officially approved college or university student. However, the link in this mail didn't work. It says: "payment failed" but I a...
Hi, I just tried to change password on "https://www.spotify.com/se/account/change-password/" and as soon as i enter everything and set the new password I get a:This **bleep** should be blank".
I'm attempting to change my password, as random playlists keep getting followed on my account (not the first time my spotify account, and only my spotify account, has been comprimised), but whenever I try to it says "This field can not be left blank"...
When entering my information - it connects to facebook but then in the spotify desktop app itself, it doesn't update - the connect facebook button remains and I can basically keep connecting without anything changing, without getting to see friends e...
Hi,I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email address and it seems ok. Any ideas? The fact that spo...
Hello!When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premium, and the next day I hired for me the plan for stud...
I manage a band and we have a spotify and spotify for artists account under the same email. For some reason when we try to log into our spotify account on their website it shows that the email is already taken. Also our name appears different on our ...
Hi, ( sorry for my english I am french..)Friday, my premium spotify account has been hacked.I already payed for february etc and sent a mail to spotify office for help me, but nobody answered. What's happen ?I was listening music on my mac when it st...
Ive been getting charged twice a month since i tried to downgrade my account. Spotify wont let me call them, they wont call me. This is awful customer service.
Hola! En las preferencias de "Arranque y Ventana" tengo seleccionado "No" en "Abrir Spotify automáticamente al iniciar el ordenador", pero se me abre automáticamente cada vez que incio el ordenador. ¿Hay algún otro lugar donde deba seleccionar esta o...
I want to close a Spotify account but it's for someone who is no longer in life and I don't know the password. What do I do? Can't find a number or a mailadress to contact for this..
Someone hacked my spotify account (adding a new family member - I am a premium family member). I contacted spotify and they said they would "secure my account". However as a result I can't log in (spotify now says there is no account for my user name...