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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81104 Views

9 replies

2 likes

Account
Login
  • 81104 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655863 Views

13 replies

4 likes

Account
  • 655863 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736669 Views

18 replies

29 likes

  • 736669 Views
  • 18 replies
  • 29 likes

email

digitei meu email errado, e assinei o premium, estao me mando mensagens para o email errado, tem como trocar? tem como eu contactar eles pelo numero de celular e nao por email? inves de gmail eu escrevi gmal

Newbie

digitei meu email errado, e assinei o premium, estao me mando mensagens para o email errado, tem como trocar? tem como eu contactar eles pelo numero de celular e nao por email? inves de gmail eu escr...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Superuser Contribution Someone keeps hacking into my account and playing music on their phone

every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why does this keep happening

Newbie

every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why d...

Jiachao

Newbie

15577 Views

2 replies

1 likes

  • 15577 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playback Controls

Listening on Android and when I am listening, it randomly pauses and skips. Someone was using the account on a web player so I changed password and logged out of all devices. Reinstalled Spotify on my phone as well but still having the issue. Tried d...

Newbie

Listening on Android and when I am listening, it randomly pauses and skips.   Someone was using the account on a web player so I changed password and logged out of all devices.   Reinst...

Alfredo

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps Pausing and says my account is being used somewhere else

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

Visitor

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...

user-removed

Not applicable

691 Views

2 replies

0 likes

Desktop
iOS
Mac
  • 691 Views
  • 2 replies
  • 0 likes

Keeps Pausing and says my "account is being used somewhere else"

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

Visitor

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...

Maxim

Spotify Star

674 Views

5 replies

0 likes

Account
Other
Premium
  • 674 Views
  • 5 replies
  • 0 likes

Add support for Google ChromeCast

Hi,This is my first time to use this and asks for help. Hope someone can help me out. My wife's cell phone company is Rogers. She used my gmail account to apply for Spotify Premium Rogers and it works. Because she changed her cell plan last week, the...

Newbie

Hi, This is my first time to use this and asks for help.  Hope someone can help me out.  My wife's cell phone company is Rogers.  She used my gmail account to apply for Spotify Premiu...

277 Views

0 replies

0 likes

Account
  • 277 Views
  • 0 replies
  • 0 likes

My spotify account

Hi guys, i bought the version of spotify for 0,99€ but the problem is when i try to log in spotify say to me the email is not correct and i paid premium whit a credit card, i dont know what to do, because i know after 3 months, spotify will charge me...

Casual Listener

Hi guys, i bought the version of spotify for 0,99€ but the problem is when i try to log in spotify say to me the email is not correct and i paid premium whit a credit card, i dont know what to do, be...

Simplyjannette

Casual Listener

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

fghrer

resrherhgfhdfhf

Regular

resrherhgfhdfhf

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify thinks I'm Abroad

Does anyone else have the issue where Spotify won't let you log in because according to the you're "abroad" even if you haven't left the States in years? Also I logged in on the website and the language setting was to Canadian English. I'm still in t...

Newbie

Does anyone else have the issue where Spotify won't let you log in because according to the you're "abroad" even if you haven't left the States in years? Also I logged in on the website and the langu...

Daisy

Spotify Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

how to change address for premium family

Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it? thxAntonio

Casual Listener

Hi, i made a mistake, while i was subscribing family account i wrote my job address instaed of my home address, do you know ho to change it?   thx Antonio

Gregiboy

Casual Listener

2254 Views

4 replies

0 likes

  • 2254 Views
  • 4 replies
  • 0 likes

I Forgot My Password and Email Address

Hi. I'm Yap Yee Jin from Malaysia. Currently I faced issues which is I accidentally log out from this account. (as attached). Inside this account I had created a playlist called Japanese Jam. I total have 2 accounts. Can spotify resend an email to me...

Newbie

Hi. I'm Yap Yee Jin from Malaysia. Currently I faced issues which is I accidentally log out from this account.  (as attached). Inside this account I had created a playlist called Japanese Jam. ...

KatesHere

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Two accounts

I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?

Newbie

I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Two accounts

I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?

Newbie

I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?

IguanaSetup

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing complete tracks and adding unwanted music to library

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...

Casual Listener

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...

Alfredo

Roadie

1205 Views

2 replies

0 likes

iOS
Mac
  • 1205 Views
  • 2 replies
  • 0 likes

Change email broken!

Heyo, got back to use Spotify. Logging in with Facebook, everythings fine so far...I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the mail is already in use ... over facebook. On Facebook it's corr...

Newbie

Heyo,   got back to use Spotify. Logging in with Facebook, everythings fine so far... I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the m...

360 Views

0 replies

0 likes

Account
Login
Other
Security
  • 360 Views
  • 0 replies
  • 0 likes

Usuario mayusculas y minusculas

Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de minusculas? Porque en ese caso no seria la misma cuenta...

Newbie

Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de...

925 Views

0 replies

0 likes

  • 925 Views
  • 0 replies
  • 0 likes

Superuser Contribution MUSIC keeps cutting out

For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts off and automatically plays a song from an artist I h...

Newbie

For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts of...

Alfredo

Roadie

1149 Views

1 replies

0 likes

  • 1149 Views
  • 1 replies
  • 0 likes

Deleted Facebook Can't Login (Don't Remember Old Password)

Hi all I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins or banking details. I've since created a new account and wo...

Newbie

Hi all   I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

problem with downloading songs

Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.

Newbie

Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes