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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265140 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265140 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529710 Views
  • 989 replies
  • 113 likes
  • Account
  • 529710 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128157 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128157 Views
  • 74 replies
  • 12 likes

Solved!! I need my music taken down off Spotify

I've just received an email back from Spotify Artist Support,I'm guessing the email just wasn't read properly or it was an automated response. email:I’m ‘********’, awful name I know.A couple of years ago I made a few tracks, some guy named *********...

  • Visitor
  •   I've just received an email back from Spotify Artist Support, I'm guessing the email just wasn't read properly or it was an automated response.   email: I’m ‘********’, awful name I ...
  • user-removed
  • Not applicable
  • 6075 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 6075 Views
  • 2 replies
  • 0 likes

Forgot password and account email no longer valid

Hi, I need to reset my password but the email linked to my account is my previous work email. I got married and changed my last name, so emails can no longer reach my old email address. Can I reset password a different way? Please advise.

  • Newbie
  • Hi, I need to reset my password but the email linked to my account is my previous work email.  I got married and changed my last name, so emails can no longer reach my old email address.  ...
  • MauriceMV
  • Spotify Star
  • 1478 Views
  • 1 replies
  • 0 likes
  • Login
  • 1478 Views
  • 1 replies
  • 0 likes

Email und benutzername vergessen komme nicht mehr in meinen acoount rein

Ich habe meine Email und auch den Benutzername vergessen und komme nicht mehr in meinen Account rein.Ich moechte mein Premium abbo kuendigen. MfG Florian

  • Newbie
  • Ich habe meine Email und auch den Benutzername vergessen und komme nicht mehr in meinen Account rein. Ich moechte mein Premium abbo kuendigen.   MfG   Florian
  • Luke
  • Spotify Star
  • 9723 Views
  • 1 replies
  • 0 likes
  • Login
  • 9723 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

My account has been hacked. My email has changed to which is not my email adress attached to this account. But I can login in via my Facebook. Please help me.

  • Newbie
  • My account has been hacked. My email has changed to  <removed sensitive info> which is not my email adress attached to this account. But I can login in via my Facebook.   Ple...
  • Luke
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • Account
  • 522 Views
  • 1 replies
  • 0 likes

Spotify says I am abroad when logging in on phone

Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.

  • Newbie
  • Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.
  • Luke
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Account Issues

Hello, Today, I opened Spotify on both my phone and computer and was immediately logged out. Once I logged into my account, ALL my playlists were gone save the one I collaborate on. There was 1 personal playlist, but it was all music I've never liste...

  • Casual Listener
  • Hello,   Today, I opened Spotify on both my phone and computer and was immediately logged out. Once I logged into my account, ALL my playlists were gone save the one I collaborate on. There wa...
  • bookworm1343
  • Casual Listener
  • 783 Views
  • 2 replies
  • 0 likes
  • 783 Views
  • 2 replies
  • 0 likes

Me estan hackeando la cuenta

Hola, ya van dos veces que me cambian el pasword y me eliminan mis playlists... escuchan canciones arabes que yo jamas escuche en mi vida. Necesito una solucion ya!

  • Newbie
  • Hola, ya van dos veces que me cambian el pasword y me eliminan mis playlists... escuchan canciones arabes que yo jamas escuche en mi vida. Necesito una solucion ya! 
  • cadmielp
  • Roadie
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Ik heb een gezins abonnement, maar er staat dat ik geen premium heb

Ik wil mijn rekeningnummer aanpassen, maar omdat er staat dat ik een free account heb, kan dat niet. Dat klopt niet want ik heb een gezins abonnement, dus premium. Wat kan ik doen om dit kloppend te krijgen? En mijn rekeningnummer te wijzigen?Groetje...

  • Newbie
  • Ik wil mijn rekeningnummer aanpassen, maar omdat er staat dat ik een free account heb, kan dat niet. Dat klopt niet want ik heb een gezins abonnement, dus premium.  Wat kan ik doen om dit klo...
  • Hubo
  • Community Legend
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

Buy playlist

Hey, Some people contacted me. They want to buy my playlist for like $200. Is this even possible?

  • Casual Listener
  • Hey,   Some people contacted me. They want to buy my playlist for like $200. Is this even possible?
  • Cam100
  • Newbie
  • 1198 Views
  • 1 replies
  • 1 likes
  • 1198 Views
  • 1 replies
  • 1 likes

Superuser Contribution Log In Error

I have an Integra DTR 30.5 and it keeps giving me a login error when i try to accep the terms.

  • Casual Listener
  • I have an Integra DTR 30.5 and it keeps giving me a login error when i try to accep the terms. 
  • Chris
  • Spotify
  • 449 Views
  • 1 replies
  • 0 likes
  • Premium
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution the confirmation of official account of music label

Good day to everybody! My name is Alex Hornet I am representing music label called Criminal Tribe Records and we decide to direct one's strength to Spotify service. I saw that for example Critical Music and they artists having blue marks on they acco...

  • Newbie
  • Good day to everybody! My name is Alex Hornet I am representing music label called Criminal Tribe Records and we decide to direct one's strength to Spotify service. I saw that for example Critic...
  • Chris
  • Spotify
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username created through ITunes - Can't Cancel account

I subscribed to Premium in 2016 using my IPad through Itunes. Appreantly Itunes assigns and username with Spotify that does not have an email assocated with the account. I have canceled the subscription with Itunes, but have been being charged by Spo...

  • Newbie
  • I subscribed to Premium in 2016 using my IPad through Itunes. Appreantly Itunes assigns and username with Spotify that does not have an email assocated with the account. I have canceled the subscript...
  • Chris
  • Spotify
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts?

My credit card is being charged twice each month. I've followed the instructions on your help page -- and can only find one user name - the one I use all the time? I need to cancel the other user name -- but don't know what it is. please help

  • Casual Listener
  • My credit card is being charged twice each month. I've followed the instructions on your help page -- and can only find one user name - the one I use all the time?  I need to cancel the other us...
  • Chris
  • Spotify
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution [WIN10] Spotify doesn't opening

Please help me. I tried reboot Windows. I reinstalled Spotify a few times. I closed my antivirus. I deleted Spotify files on AppData/Local and AppData/Roaming. I tried to install Spotify to Program Files x86.I searched another topics and I tried them...

  • Casual Listener
  • Please help me. I tried reboot Windows. I reinstalled Spotify a few times. I closed my antivirus. I deleted Spotify files on AppData/Local and AppData/Roaming. I tried to install Spotify to Program F...
  • Chris
  • Spotify
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Sign Up

Hi Spotify, I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. The account has not been created, I can not Sign Up. Is there...

  • Newbie
  • Hi Spotify,   I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. T...
  • Chris
  • Spotify
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ad issues

I have a few issues with adds. 1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play lullabies for my daughter and these ads just play so horribly lo...

  • Newbie
  • I have a few issues with adds.  1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play l...
  • Chris
  • Spotify
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing email

My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email registered. I have tried everything, but nothing wo...

  • Newbie
  • My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email ...
  • Chris
  • Spotify
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANT Redeem my gift card

For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ?

  • Newbie
  • For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ? 
  • Chris
  • Spotify
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant find my account anymore?

Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial.Now i tried to log in but for some reason it said there's no active account registered with my email, which was anyways saved in my cloud. I tried to log...

  • Newbie
  • Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial. Now i tried to log in but for some reason it said there's no active account registered with my email...
  • Chris
  • Spotify
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes