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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83191 Views

29 replies

0 likes

  • 83191 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104102 Views

10 replies

3 likes

Account
Login
  • 104102 Views
  • 10 replies
  • 3 likes

Superuser Contribution Can't Sign Up

Hi Spotify, I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. The account has not been created, I can not Sign Up. Is there...

Newbie

Hi Spotify,   I have purchased Family Premium but my daughter is unable to create an account. I have been trying for a week and each time I submit the Sign Up page it hangs with no response. T...

Chris

Spotify

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ad issues

I have a few issues with adds. 1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play lullabies for my daughter and these ads just play so horribly lo...

Newbie

I have a few issues with adds.  1. The adds I get play randomly between the songs which is fine since I'm not a premium user, but they are extremely loud. Sometimes I use Spotify to play l...

Chris

Spotify

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing email

My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email registered. I have tried everything, but nothing wo...

Newbie

My spotify is connected to my facebook. I've tried to change the email on my facebook, because i can't remember the password to the one I use now. But when i go back to my spotify, there is no email ...

Chris

Spotify

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANT Redeem my gift card

For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ?

Newbie

For Christmas I bought a friends an online gift card. I never received an email neither did he. So I can’t find the code to redeem. What should I do ? 

Chris

Spotify

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant find my account anymore?

Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial.Now i tried to log in but for some reason it said there's no active account registered with my email, which was anyways saved in my cloud. I tried to log...

Newbie

Hello, so a few days ago i paired my mastercard with spotify to be able to use the 30 days trial. Now i tried to log in but for some reason it said there's no active account registered with my email...

Chris

Spotify

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Spotify thinks I'm abroad

Hi there, I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed? Thank you, Sarah

Visitor

Hi there,   I cannot access my free Spotify account as it thinks I am abroad while I am not. I have recently been abroad for 3 weeks but am back now, how can this issue be fixed?   Than...

user-removed

Not applicable

1817 Views

2 replies

0 likes

Account
Free
Login
  • 1817 Views
  • 2 replies
  • 0 likes

Sonos & Spotify

Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly through sonos app. Sonos support says it’s a Spoti...

Casual Listener

Spotify does not connect directly to sonos through the Spotify app. Can locate my sonos device available thru Spotify, and it appears to be connecting, then it stops. Spotify can be accessed directly...

peck1

Casual Listener

710 Views

2 replies

1 likes

  • 710 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo acceder a mi cuenta

Buenos diasTengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesión. He intentado entrar con facebook y con mi correo y...

Casual Listener

Buenos dias Tengo un problema para poder acceder a Spotify, introduzco mi usuario y contraseña y al dar clic en iniciar sesion no cambia de pantalla, siempre se queda en la pantalla de iniciar sesió...

ElsaTrochez

Casual Listener

1065 Views

2 replies

0 likes

Account
Login
  • 1065 Views
  • 2 replies
  • 0 likes

E mail Adresse und Passwort vergessen

I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?

Newbie

I forgot my password and my Email adress. Premium is on my phone number. How can I cancel it?

Luke

Community Legend

4534 Views

1 replies

0 likes

  • 4534 Views
  • 1 replies
  • 0 likes

account

hello,i have a premium account on a facebook that i canceled.. how can i recover it to transfer it to my actual facebook account ?

Casual Listener

hello, i have a premium account on a facebook that i canceled..  how can i recover it to transfer it to my actual facebook account ?    

PoopLooser97

Regular

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
  • 0 likes

Forgot Email and Username

I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again. Does someone know how I could recover my email address or username s...

Visitor

I have forgotten which email address I have used for my spotify account and the username provided in the app is incorrect. The account has premium, so would be able to log in again.    Do...

TheBrickSlayer

Roadie

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Family subscription

Hellou, i was canceling my family sub, but it was by accident, can i get it back right the way it was or i have to do all again?

Newbie

Hellou,  i was canceling my family sub, but it was by accident,  can i get it back right the way it was or i have to do all again? 

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Can't add songs to playlists

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs. I've already tried logging out and reinstalling the app. I'm runn...

Music Fan

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs.    ...

eastLondonJack

Newbie

660 Views

4 replies

0 likes

Other
  • 660 Views
  • 4 replies
  • 0 likes

How to change email id?

Help me to change email id, I have used my office mail id and now I am thinking to update my personal one.Thanks in advance.

Casual Listener

Help me to change email id, I have used my office mail id and now I am thinking to update my personal one. Thanks in advance. 

kejt_

Community Legend

632 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 632 Views
  • 1 replies
  • 0 likes

Solved!! Help

In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?

Casual Listener

In my country, Spotify isn`t accesible. To use Spotify, i use a VPN. If I buy Spotify premium, i can use spotify whitout VPN?

Maxim

Spotify Star

660 Views

3 replies

0 likes

Account
  • 660 Views
  • 3 replies
  • 0 likes

Solved!! Review my address for Family Account

Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify?

Newbie

Sent invitation to my wife twice, but it seems like my address and what she punched in is a little bit different. How can I review the address that I submit to Spotify? 

Maxim

Spotify Star

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs List

Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot disappeared. Help!

Casual Listener

Where have all my songs gone (over 3,000) from my Spotify App? I am now a Premium subscriber and the other day I was putting songs in the list into different playlists and all of sudden the whole lot...

haysus

Casual Listener

731 Views

2 replies

0 likes

  • 731 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan Address Problem

My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my usual songs, but I noticed the "Shuffle Play" prompt ...

Newbie

My brother added me to the family plan. He lived with me and the other registrees at the time, but he's in the military and was sent to Korea to serve. I was listening one day and tried to play my us...

dhimasginting

Newbie

16340 Views

10 replies

0 likes

  • 16340 Views
  • 10 replies
  • 0 likes

I put out a new album under a different distributor then before and it created a new artist page

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

Newbie

Is there any way to merge the 3 artist accounts I now have it is very confusing and it would be nice to have all my listeners and followers in one place.

peterbeau

Roadie

609 Views

2 replies

1 likes

Account
  • 609 Views
  • 2 replies
  • 1 likes

Worng email

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

Newbie

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

kejt_

Community Legend

497 Views

1 replies

0 likes

Account
  • 497 Views
  • 1 replies
  • 0 likes