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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421544 Views
  • 965 replies
  • 108 likes
  • Account
  • 421544 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186536 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186536 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103476 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103476 Views
  • 69 replies
  • 10 likes

Superuser Contribution my duo contact won’t work

When I try to login with my second account it won’t work

  • Visitor
  • When I try to login with my second account it won’t work
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

my email disappears and I can't enter it back because it says it's use

I went to another country and when I try to change the region, my email disappears. when I enter it, it says that such mail is already in use. How to fix it?

  • Newbie
  • I went to another country and when I try to change the region, my email disappears. when I enter it, it says that such mail is already in use. How to fix it?
  • Maxim
  • Spotify Star
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Next song is alway the same! for 3 days

Plan - Family PlanCountry - USDevice - Android x2, Windows x3 My Question or Issue - Spotify, for the last 3 days, refuses to move on to any song other that "Down Under" by Love Canon!! It is stuck on repeat. We can select and play any other song, bu...

  • Casual Listener
  • Plan - Family Plan Country - US Device - Android x2, Windows x3   My Question or Issue - Spotify, for the last 3 days, refuses to move on to any song other that "Down Under" by Love Cano...
  • MihailY
  • Moderator
  • 1137 Views
  • 13 replies
  • 1 likes
  • Other
  • 1137 Views
  • 13 replies
  • 1 likes

Superuser Contribution Edit profile ''We're sorry, that email is taken.''

Hello,when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres. FYI i had problems with my account. i couldnt log in to my account and when i tried to reset the passwo...

  • Visitor
  • Hello, when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres.   FYI i had problems with my account. i c...
  • 31jnjkxmsgreqchlvs6l
  • Visitor
  • 7246 Views
  • 8 replies
  • 1 likes
  • Account
  • 7246 Views
  • 8 replies
  • 1 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " n0k6u5k6d1xx0qb1hcsdpbe5y " ... l...

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Adress and country for premium duo

Hi, trying to join my husband 's premium duo plan but seems like we re not living not at the same adress nor the same country 沈We are both logged in in Italy and at the same adress. We used to have Spotify together we we lived in France though. And w...

  • Visitor
  • Hi, trying to join my husband 's premium duo plan but seems like we re not living not at the same adress nor the same country 🥲 We are both logged in in Italy and at the same adress.  We used...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change region/plan

Recently moved to Singapore and been trying to change my payments, profile and plan option. I changed my payment to a Singapore Credit Card, but still unable to change my region and now receiving an error when trying to change my plan. Any help/advic...

  • Casual Listener
  • Recently moved to Singapore and been trying to change my payments, profile and plan option.   I changed my payment to a Singapore Credit Card, but still unable to change my region and now rece...
  • Joan
  • Moderator
  • 404 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 404 Views
  • 5 replies
  • 0 likes

Superuser Contribution I'm locked out of spotify. forced to change password. Still can't get in. I

Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck

  • Newbie
  • Have been a subscriber for years. Subscribed to a podcast that linked to spotify and discovered I could not log on. Changed my password -- still no luck
  • Lyubka
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kann meinen Studentenstatus nicht verlängern

Hi,mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man irgendwas verlängern kann. In meinem Account finde ich...

  • Casual Listener
  • Hi, mein Studentenstatus läuft demnächst ab und Spotify hat mir zwar netterweise eine Email geschickt mit einem Button, um den Rabatt zu verlängern. Der Link führt aber leidr nirgendwo hin, wo man i...
  • Dian
  • Spotify Legend
  • 8097 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8097 Views
  • 4 replies
  • 0 likes

premium giftcard already have premium

PlanPremiumCountryUSA DeviceiPhone 14pro My Question or Issuehi! I received a $30 Spotify premium giftcard. When I go to redeem I get an error that says “you cannot redeem this code as you are already a Spotify premium member.” i don’t have to hassle...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 14pro   My Question or Issue hi! I received a $30 Spotify premium giftcard. When I go to redeem I get an error that says “you cannot redeem t...
  • Maxim
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 3 replies
  • 0 likes

How do I add another member for Spotify duo

I am trying to add my partner to Spotify duo and I am not able to because the screen redirects me before giving me a link.

  • Visitor
  • I am trying to add my partner to Spotify duo and I am not able to because the screen redirects me before giving me a link.
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! I can’t change my email

I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it still won’t let me change the email.

  • Visitor
  • I tried to change the email that is linked to my account but it wouldn’t let me because I already had an account with the email I want to change to, so I deleted the account with that email but it st...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

recieving emails in an account that is not on spotify

Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email linked on my account.

  • Visitor
  • Currently my account is seted in an email but I'm am recieving emails in a different one. Can you check if the email is by any chance used on spotify? the email seems legit, but it is not the email...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution change address

Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?? Or...what can you do. Thx

  • Visitor
  • Hi, i cant add a new family member as the address doesnt match. I cant check the address under my profile. We do live at the same address. I have read that this is a reoccurring issue. What can i do?...
  • Joan
  • Moderator
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution From free version to Premium - how to

Hi, Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone. I did try to remove the app from my phone and downloaded again. Same problem. S...

  • Visitor
  • Hi,  Hope you can help me. I bought Premium Spotify Family. All my family members now have Premium, except for me. I still have the old (free version) account on my phone.  I did try to re...
  • Joan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

I am not able to access my spotify premium account

I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again". I followed almost everything like reboot the phone, uninstall then install. Everything I just tried. S...

  • Visitor
  • I have my premium account on my mobile number. But last 7 days I am not able to access my spotify account. Whenever I try it show that "Try Again".  I followed almost everything like reboot the...
  • MauriceMV
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify adding random songs to playlist

Is there any way to disable this feature? I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music. Spotify added like 15 Robin Schulz songs to my playlist. If I wanted to listen to d...

  • Casual Listener
  •  Is there any way to disable this feature?  I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music.   Spotify add...
  • Garrettthor
  • Visitor
  • 84272 Views
  • 20 replies
  • 3 likes
  • Account
  • 84272 Views
  • 20 replies
  • 3 likes

Superuser Contribution dont know my password and my email got hacked so i want to change my email any 1 have any help

i have premium and i still want the account back but i cant get into it pls anybody help is there someone i can talk to?

  • Visitor
  • i have premium and i still want the account back but i cant get into it pls anybody help is there  someone i can talk to?
  • ChooseAGoodUsername
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes