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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080600 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080600 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49970 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49970 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146439 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146439 Views
  • 4840 replies
  • 118 likes

Solved!!Superuser Contribution I can log in on phone browser but not on app

PlanPremiumCountryUKDeviceSamsung galaxy A40Operating systemAndroid My Question or IssueI restarted my phone and it logged me out of spotify. It says the email and password combination is incorrect and I get an error message when I try to log in with...

  • Casual Listener
  • Plan Premium Country UK Device Samsung galaxy A40 Operating system Android   My Question or Issue I restarted my phone and it logged me out of spotify. It says the email and password...
  • ironicCryptid
  • Casual Listener
  • 1003 Views
  • 2 replies
  • 0 likes
  • Account
  • 1003 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Reporting bots activity in spotify

PlanPremiumCountryIsraelDeviceXiomi\PC\MacOperating System(iOS 10, Android, Windows 10,etc.) My Question or Issuefirst thing sorry if its not the correct place to put it, it's less of an issue for me and more for spotify and i would like them to know...

  • Visitor
  • Plan Premium Country Israel Device Xiomi\PC\Mac Operating System (iOS 10, Android, Windows 10,etc.)   My Question or Issue first thing sorry if its not the correct place to put it, it'...
  • CarlosE
  • Moderator
  • 1745 Views
  • 3 replies
  • 0 likes
  • Other
  • 1745 Views
  • 3 replies
  • 0 likes

Superuser Contribution No longer have access to account I am paying premium for.

PlanPremiumCountryUSA My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me to this community site, but all the people on here with the sam...

  • Visitor
  • Plan Premium Country USA  My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me...
  • Alex
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

My facebook account got disabled and I dont know how to login to my account

PlanPremiumCountryUSADevicePC, iphone xrOperating SystemiOS windows My Question or IssueMy facebook account got disabled and I have all of my playlists and liked songs on my spotify account linked with my deleted facebook account and I dont know what...

  • Visitor
  •   Plan Premium Country USA Device PC, iphone xr Operating System iOS windows   My Question or Issue My facebook account got disabled and I have all of my playlists and liked song...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution You are offline

Free, Russia, Xiaomi Mi A3, Android 10Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode on/off, as well as airplane mode. No luck. Restarted phone...

  • Visitor
  • Free, Russia, Xiaomi Mi A3, Android 10 Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling o...
  • Mihail
  • Spotify Legend
  • 1280 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 1280 Views
  • 2 replies
  • 0 likes

I no longer have access to my facebook and old email

(This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my bank account. I can provide multiple sources of proo...

  • Visitor
  • (This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my b...
  • OneByBoo
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

How to find user nam on xbox

Devicexbox one Issue I am paying for premium that was set up on my Xbox console. I have £9.99 deducted from my PayPal account. I know I singed up first the subscription service. But I have no access to my log in details. Now with a new Xbox I can’t a...

694AA121-1BA8-43AE-BEAB-99FE5495F101.png
  • Visitor
  • Device xbox one   Issue   I am paying for premium that was set up on my Xbox console. I have £9.99 deducted from my PayPal account. I know I singed up first the subscription service. B...
  • OneByBoo
  • Community Legend
  • 1184 Views
  • 1 replies
  • 0 likes
  • Login
  • 1184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to login to spotify.

PlanFreeCountryIndiaDevice(Pixel 2xl, Ipad 2017)Operating System(Android 10, iPad OS,Windows 10 etc.) My Question or Issue I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to...

  • Regular
  • Plan Free Country India Device (Pixel 2xl, Ipad 2017) Operating System (Android 10, iPad OS,Windows 10 etc.)   My Question or Issue   I've been using Spotify free version f...
  • CoeHill
  • Music Fan
  • 1802 Views
  • 13 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 1802 Views
  • 13 replies
  • 1 likes

Solved!! Still don’t get Discover Weekly or any other recommended playlists

PlanPremiumCountryRussiaDevice(iPhone Operating System My Question or IssueI’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many playlists and still don’t have Discover Weekly or any other recommendations. Onl...

  • Newbie
  • Plan Premium Country Russia Device (iPhone 😎 Operating System   My Question or Issue I’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many pl...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Lyrics not showing up

First of all, sorry for bad english, hope you guys can at least understand me. So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet received this feature. I've tried everything.Uninstall and In...

  • Visitor
  • First of all, sorry for bad english, hope you guys can at least understand me.   So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet r...
  • Billy-J
  • Spotify Star
  • 633 Views
  • 1 replies
  • 1 likes
  • 633 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't delete my account because email doesn't work.

My old email isn't activated anymore, so I can't receive any confirmation emails. I made a new account and I am trying to sign up for the student account, but my name and school is linked to my old account. I tried to delete my old account, but in or...

  • Casual Listener
  • My old email isn't activated anymore, so I can't receive any confirmation emails. I made a new account and I am trying to sign up for the student account, but my name and school is linked to my old a...
  • TommyBoyx014
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 435 Views
  • 2 replies
  • 0 likes

Are minutes counted when Spotify is playing on another device?

Hi there! When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? Also, do minutes listened to on another device also count towards...

  • Visitor
  • Hi there!   When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? &nbs...
  • TreyAnastasio
  • Spotify Star
  • 7264 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
  • 7264 Views
  • 1 replies
  • 2 likes

Superuser Contribution Removing credit card info - no trust left in this company

I signed up for a Family Premium 3 month trial in June 2020. In doing so, I had to provide my credit card info so that if I forgot to unsubscribe from FP Spotty could continue to suck $15 from my account til I caught my mistake. Since then, Spotty fo...

  • Not applicable
  • I signed up for a Family Premium 3 month trial in June 2020. In doing so, I had to provide my credit card info so that if I forgot to unsubscribe from FP Spotty could continue to suck $15 from my acc...
  • Alex
  • Moderator
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 404 Views
  • 2 replies
  • 0 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

  • Casual Listener
  • For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...
  • Billy-J
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 581 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

  • Visitor
  •   Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Other
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Imitate different country?

My Question or IssueI live in Austria (We speak German), but I want to listen to American music. Don't understand me wrong I love the language, but not the music. It is so annoying I always get playlists with German songs in there, which I don't like...

  • Newbie
  • My Question or Issue I live in Austria (We speak German), but I want to listen to American music. Don't understand me wrong I love the language, but not the music. It is so annoying I always get pla...
  • OneByBoo
  • Community Legend
  • 1043 Views
  • 1 replies
  • 2 likes
  • Account
    Other
    Premium
  • 1043 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant change any of my personal info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI linked my account with my facebook years ago but have since deleted my facebook. Id like to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I linke...
  • Ver
  • Moderator
  • 245 Views
  • 1 replies
  • 1 likes
  • Account
  • 245 Views
  • 1 replies
  • 1 likes

"No interent"

PlanFreeCountryAustraliaDeviceAcer SwiftOperating SystemWindows 10 My Question or IssueI can't log in to my Spotify on my laptop because it says there is no internet and error code:accesspoint:31 but I am connected to the internet- how can I fix this...

  • Casual Listener
  • Plan Free Country Australia Device Acer Swift Operating System Windows 10   My Question or Issue I can't log in to my Spotify on my laptop because it says there is no internet and erro...
  • Joel-M
  • Composer
  • 1174 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 1174 Views
  • 5 replies
  • 0 likes

no access to Premium version after password reset

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

  • Not applicable
  • After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.
  • Joel-M
  • Composer
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 257 Views
  • 1 replies
  • 0 likes

I cant log in my account

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 20Operating SystemAndroid Oreo My Question or IssueI have another account and beacuse I don't remember the password I cant log in to it so I opened a new Spotify account. I can't log in to my email ei...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy note 20 Operating System Android Oreo   My Question or Issue I have another account and beacuse I don't remember the password I ...
  • MichaelSawers
  • Regular
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 293 Views
  • 1 replies
  • 0 likes