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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76403 Views

28 replies

0 likes

  • 76403 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94230 Views

9 replies

2 likes

Account
Login
  • 94230 Views
  • 9 replies
  • 2 likes

Superuser Contribution Hesaba giriş yaparken kullanıcı adı bulunamadı diyor ama hesap var

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılıyor premium olan hesabıma erişemiyorum.

Visitor

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılı...

Ivelina

Moderator

1722 Views

1 replies

0 likes

  • 1722 Views
  • 1 replies
  • 0 likes

How do I handle an account from Thailand with travels to United States?

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Newbie

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Luan

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

I still can't instal Spotify from appstore

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Visitor

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Luan

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

no puedo recuperar la contraseña de inicio de sesión

no puedo recuperar la contraseña de una cuenta asociada a un plan familiar porque no llega el correo de recuperación

Visitor

no puedo recuperar la contraseña de una cuenta asociada a un plan familiar porque no llega el correo de recuperación

Billy-J

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

The country is not changing

Hello my country is showing turkey. İ have family members taht their country is showing cyprus. They write same adres with me but the app give warning that we have to be at the same adres i try to change my and them country but app dont give me permi...

Visitor

Hello my country is showing turkey. İ have family members taht their country is showing cyprus. They write same adres with me but the app give warning that we have to be at the same adres i try to c...

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe recently posted a sermon podcast, but under show title its posting our sermon title and fo...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We rece...

OscarDC

Moderator

338 Views

1 replies

0 likes

Account
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution i upgraded to prime on my mobile phone with payment details

I agreed to try the 1 month trial for prime, and get it on my mobile phone and Alexa but when I try to get prime on my pc it wants me to open another payment agreement.TJ

Visitor

I agreed to try the 1 month trial for prime, and get it on my mobile phone and Alexa but when I try to get prime on my pc it wants me to open another payment agreement. TJ

Ivelina

Moderator

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution family member can't log in to existing account

Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being received at either the administrators of family members ema...

Newbie

Existing account user suddenly was asked to log in and system won't allow it. Have tried every combination of email, ID, and password combinations. The link to reset the password isn't being receiv...

Vasil

Moderator

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

I've lost my account

I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'm unsure of what to do as I can't figure out how to...

Casual Listener

I've recently lost access to my email linked to my Spotify account and have for some reason been logged out and I don't know my password, I'm only logged into the account on my Ps5 PSN account and I'...

PerformerDZR

Visitor

756 Views

2 replies

0 likes

Account
Login
  • 756 Views
  • 2 replies
  • 0 likes

How can i switch the plan manager on the Duo plan?

My husband is the plan manager and my account is linked to his. However, he does not utilize the audiobook feature and I would LOVE to. Is there a way for us to switch who the plan manager is so we can utilize this feature?

Visitor

My husband is the plan manager and my account is linked to his. However, he does not utilize the audiobook feature and I would LOVE to. Is there a way for us to switch who the plan manager is so we c...

Maxim

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

My family member can't access our plan or spotify account

I have a family member who received an email to confirm the address but didn't have time to confirm, now he can't get into the plan, which is also his!I've already tried to send him a new link to join the plan again, but to no avail.I need help, urge...

Casual Listener

I have a family member who received an email to confirm the address but didn't have time to confirm, now he can't get into the plan, which is also his! I've already tried to send him a new link to j...

Maxim

Spotify Star

323 Views

1 replies

0 likes

Account
Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

I can't access my monthly payment to update which credit card to use

There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing

Visitor

There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing

Maxim

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Takedown Notification

I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library. I checked the Spotify terms, and nothing on the playlist violated those terms as I understand them--particularly...

Newbie

I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library.   I checked the Spotify terms, and nothing on the play...

Billy-J

Spotify Star

486 Views

1 replies

0 likes

Account
Other
  • 486 Views
  • 1 replies
  • 0 likes

Gift card not working

I type in the code and it is not redeemable

Visitor

I type in the code and it is not redeemable

Billy-J

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Unable to Log into Spotify Account via multiple methods

Hi,I am currently a Spotify Free user in the USA. I have a problem where when I try to log into Spotify via Google, it gives me the following error: "Oops! Something went wrong, please try again or check out our help area" I then try putting my gmail...

Newbie

Hi, I am currently a Spotify Free user in the USA.    I have a problem where when I try to log into Spotify via Google, it gives me the following error:   "Oops! Something went w...

ribezaz

Spotify Star

1250 Views

1 replies

1 likes

Account
Login
  • 1250 Views
  • 1 replies
  • 1 likes

Premiun India 12 mounth.

Hello! Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?

Visitor

Hello!👐 Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?🙂...

ChooseAGoodUsername

Roadie

451 Views

1 replies

0 likes

Premium
  • 451 Views
  • 1 replies
  • 0 likes

How to remove downloads of devices no longer accessable

I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.

Casual Listener

I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.

ChooseAGoodUsername

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Refund

Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?

Newbie

Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?  

ChooseAGoodUsername

Roadie

327 Views

1 replies

0 likes

Premium
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Search SEO not showing my Playlists.

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(MacOS Mojave 10.14.2) My Question or Issue Hello Spotify, 2 of My biggest playlists are not showing up in the search result, many keywords used in my description are not being taken ...

Gig Goer

Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (MacOS Mojave 10.14.2)   My Question or Issue   Hello Spotify,   2 of My biggest playlists...

islandbeats

Gig Goer

5148 Views

10 replies

0 likes

Account
Other
  • 5148 Views
  • 10 replies
  • 0 likes

Can't activate my hulu through my spotify

It just takes me to a page about plans and won't let me activate it.

Visitor

It just takes me to a page about plans and won't let me activate it.

ChooseAGoodUsername

Roadie

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes