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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 280648 Views
  • 823 replies
  • 84 likes
  • Account
  • 280648 Views
  • 823 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133491 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133491 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75745 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75745 Views
  • 63 replies
  • 8 likes

Superuser Contribution my spotify account got duplicated

now im using the duplicated one, when i search my old account its still there, how do i get back to my old account

  • Visitor
  • now im using the duplicated one, when i search my old account its still there, how do i get back to my old account
  • Alex
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

I have lost my premium account when Spotify left Russia.

I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my premium.

  • Visitor
  • I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

I can't change the country

I can't change the country to Russia, but the spotify app requires me to change it

  • Visitor
  • I can't change the country to Russia, but the spotify app requires me to change it
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I don't live in Russia for years now but have account blocked

I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I still have account blocked. What can I do?

  • Visitor
  • I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I st...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't change my email?

I deleted my 2nd account. Now I want that email for my existing account as it is my school account and I want to change it to my personal account. After closing my personal account, they tell me that the email is already taken whereas I have closed t...

  • Visitor
  • I deleted my 2nd account. Now I want that email for my existing account as it is my school account and I want to change it to my personal account. After closing my personal account, they tell me that...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

cant access account?

i'm logged into spotify on computer and at the top it has my user name and a little down arrow. i assume so you can access your account info and stuff. i cannot. why is this? makes no sense. i need to change my email addy. and how is it post flooding...

  • Casual Listener
  • i'm logged into spotify on computer and at the top it has my user name and a little down arrow. i assume so you can access your account info and stuff. i cannot. why is this? makes no sense. i need t...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 73 Views
  • 1 replies
  • 0 likes

How do I get rid of a playlist?

I have a Mom and a Mom2. I want to get rid of Mom2.

  • Visitor
  • I have a Mom and a Mom2. I want to get rid of Mom2.
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello. Perviously i had the region Russia and a subscription until May 2023

Hello. Perviously i had the region Russia and a subscription until May 2023. Could you compensate me for 12 months of a subscription in the current region?

  • Visitor
  • Hello. Perviously i had the region Russia and a subscription until May 2023. Could you compensate me for 12 months of a subscription in the current region?
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display name suddenly changed to random numbers

PlanPremiumCountryUSA My Question or IssueYesterday my username displayed as what it has been for months; "Matt." Today my name suddenly became a keyboard slam, theres no option to change anything and I definitely didn't do anything to change it to w...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue Yesterday my username displayed as what it has been for months; "Matt." Today my name suddenly became a keyboard slam, theres no option to c...
  • Alex
  • Moderator
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
  • 405 Views
  • 3 replies
  • 0 likes

ai juste changé de carte bleue, ai payé suis je sur l'ancien compte

j'ai changé de carte bleue.mon abonnement premium family s'est bloqué . j(ai mis à jour les coordonnées de ma nouvelle carte bleue pour le même abonnement . je souhaite garder le même compte et les 3 mêmes utilisateurs est ce bien le cas car il me se...

  • Visitor
  • j'ai changé de carte bleue.mon abonnement premium family s'est bloqué . j(ai mis à jour les coordonnées de ma nouvelle carte bleue pour le même abonnement . je souhaite garder le même compte et les 3...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Superuser Contribution Gender

PlanPremiumCountry DeviceGalaxy 10 My Question or IssueWhy would spotify need to know gender at all??? I think asking it is wrong and needs to be removed.

  • Regular
  •   Plan Premium Country   Device Galaxy 10     My Question or Issue Why would spotify need to know gender at all???  I think asking it is wrong and needs to be remov...
  • captainacj
  • Visitor
  • 3076 Views
  • 8 replies
  • 0 likes
  • Account
  • 3076 Views
  • 8 replies
  • 0 likes

Private playlist

If my partner and I have an account but I’m planning an event and don’t want them to see the playlist. Can he see a private playlist? I’d like to have select friends add to the playlist?

  • Visitor
  • If my partner and I have an account but I’m planning an event and don’t want them to see the playlist. Can he see a private playlist? I’d like to have select friends add to the playlist?
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember password, but i am logged in.

Hi. I was just wondering, is there anyway i can see my password?. Cause i wanna change my email on my spotify profile, (since i typed a wrong one), I am logged into my profile on all my devices. But i cant for the life of me remeber what my password ...

  • Newbie
  • Hi. I was just wondering, is there anyway i can see my password?. Cause i wanna change my email on my spotify profile, (since i typed a wrong one), I am logged into my profile on all my devices. ...
  • Lucy471
  • Visitor
  • 81803 Views
  • 5 replies
  • 2 likes
  • 81803 Views
  • 5 replies
  • 2 likes

Solved!! [ISSUE][Major] Password automatically used as profil during creation

Steps : 1. generate password using keepassXD with those option : 'A-Z' / 'a-z' / '0-9' / ' .,:;' / '\|/_-' / 'extended ASCII' with 45 characters2. create a new account on spotify : * indicate an outlook email address* copy-paste the password in the p...

  • Casual Listener
  • Steps : 1. generate password using keepassXD with those option : 'A-Z' / 'a-z' / '0-9' / ' .,:;' / '\|/_-' / 'extended ASCII' with 45 characters 2. create a new account on spotify : * indica...
  • wrandrall
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Account linked to disabled Facebook account

PlanPremiumCountry IsraelDeviceHuawei Honor 8 LiteOperating SystemAndroid My Question or Issue Hi! My Spotify is linked with a Facebook account that got disabled (no clue why). What happens if I log out and try to log back in? I have opened a new Fac...

  • Regular
  •   Plan Premium Country  Israel Device Huawei Honor 8 Lite Operating System Android   My Question or Issue  Hi!  My Spotify is linked with a Facebook account that ...
  • Vasil
  • Moderator
  • 2649 Views
  • 3 replies
  • 0 likes
  • Account
  • 2649 Views
  • 3 replies
  • 0 likes

I am not able to cancel my Spotify premium

I paid last month for a month plan now it shows I am on a free plan and there is no option to cancel my premium plan I paid on 25th last month

  • Visitor
  • I paid last month for a month plan now it shows I am on a free plan and there is no option to cancel my premium plan I paid on 25th last month
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Problems with account subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes

Solved!! Links not working

I've got the family Spotify but the invite link isn't working....what do I do when trying to invite if the links won't work

  • Newbie
  • I've got the family Spotify but the invite link isn't working....what do I do when trying to invite if the links won't work
  • Eternal13
  • Visitor
  • 4946 Views
  • 2 replies
  • 0 likes
  • 4946 Views
  • 2 replies
  • 0 likes