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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

Someone has been using my account

Hello everyone, and merry Christmas. I recently found out that someone had been using account for the past few (Since I last used Spotify basically). I have no idea who this person is, since I haven't shared my account with anyone, and I didn't use i...

Newbie

Hello everyone, and merry Christmas.   I recently found out that someone had been using account for the past few (Since I last used Spotify basically). I have no idea who this person is, since...

Luke

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Trying to add an Account to my Family Premium Subscription

Hello, I am trying to add a family member to my Spotify Premium Account and have sent the invite and it doesn’t work for her because she has logged in with her email address before using Facebook. Please can you help? Thanks,Georgina

Newbie

Hello,   I am trying to add a family member to my Spotify Premium Account and have sent the invite and it doesn’t work for her because she has logged in with her email address before using Fac...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Old facebook email not changing to new one on spotify.

Removed an old email from my facebook months ago but spotify still displays the original, not the new one. Need to sort out as think an ex partner is still using the account. Also, other than pressing ' log out of all devices' and changing facebook p...

Newbie

Removed an old email from my facebook months ago but spotify still displays the original, not the new one. Need to sort out as think an ex partner is still using the account. Also, other than pressin...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Paying for premium but can't log in

Have a premium account but forgot my email and username need help changing my email and password don't want to pay for something I can't use

Casual Listener

Have a premium account but forgot my email and username need help changing my email and password don't want to pay for something I can't use

Luke

Spotify Star

398 Views

1 replies

0 likes

Account
Premium
Subscription
  • 398 Views
  • 1 replies
  • 0 likes

Connecting problems with Amazon Fire TV Stick

Hi there. I just bought the Amazon Fire tv stick and downloaded Spotify. Then I tried to connect but it always failed. On my Phone and on my Laptop i always logged in with Facebook. Is there any way, that i could use the same log-in for the tv-Stick ...

Newbie

Hi there.  I just bought the Amazon Fire tv stick and downloaded Spotify. Then I tried to connect but it always failed. On my Phone and on my Laptop i always logged in with Facebook. Is there a...

628 Views

0 replies

0 likes

  • 628 Views
  • 0 replies
  • 0 likes

Help asap

Hi, I registered and paid for premium service but what I didn't realise was I think I had entered my email address in wrong e.g. additional s where the should of only been 1 if that makes sence? I'm not sure what I've done but obs when I logged out I...

Newbie

Hi, I registered and paid for premium service but what I didn't realise was I think I had entered my email address in wrong e.g. additional s where the should of only been 1 if that makes sence? I'm ...

297 Views

0 replies

0 likes

Premium
  • 297 Views
  • 0 replies
  • 0 likes

log in with facebook is a fail?!

Hello, the other day I tried to use Spotify on my laptop but it said it was "offline", even though it wasn't on the "offline option" and my Wifi was working. So I log out but I think it was the worst thing I could ever do. I made my account with Face...

Newbie

  Hello, the other day I tried to use Spotify on my laptop but it said it was "offline", even though it wasn't on the "offline option" and my Wifi was working. So I log out but I think it ...

Luke

Spotify Star

714 Views

1 replies

0 likes

Account
Login
  • 714 Views
  • 1 replies
  • 0 likes

How can i enter my account after delete my Facebook account

Hi i have spotify premium account since 2015.this accaount connected whit my Facebook account and i want delete my Facebook account but if i delete it my Spotify account will be lost. How can i enter my Spotify accaount after i delete my Facebook acc...

Newbie

Hi i have spotify premium account since 2015.this accaount connected whit my Facebook account and i want delete my Facebook account but if i delete it my Spotify account will be lost. How can i enter...

mateusgennari

Music Fan

528 Views

1 replies

0 likes

Account
Login
  • 528 Views
  • 1 replies
  • 0 likes

App wont allow me to log in

I am able to log in through the website yet i havent been able to log in through the app on my phone (android) everytime i enter the email and password it keeps telling me they are experiencing issues and to try again later. It has been like this for...

Visitor

I am able to log in through the website yet i havent been able to log in through the app on my phone (android) everytime i enter the email and password it keeps telling me they are experiencing issue...

Luke

Spotify Star

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Account linked by facebook and I no longer have access to spotify [BR]

Criei minha conta com o facebook , porem apaguei minha conta do facebook e nao consigo mais acessar minha conta do spotify queria saber como resolver como apagar minha conta e cria outra com mesmo email e preserva meu plano !? I created my account wi...

Newbie

Criei minha conta com o facebook , porem apaguei minha conta do facebook e nao consigo mais acessar minha conta do spotify queria saber como resolver como apagar minha conta e cria outra com mesmo em...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Acct and subscription

Hey! So I have an account that I can't get into because I forgot password. However the email I believe it's attached to I'm also locked out if so I can't even receive a password reset code. When I use my other email it brings me to my old account. I ...

Newbie

Hey! So I have an account that I can't get into because I forgot password. However the email I believe it's attached to I'm also locked out if so I can't even receive a password reset code. When I us...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

I Always

I always take that error.

Newbie

I always take that error.

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

problems with account

okay so one day my account gets logged out of my phone and i seem to cant log in, even if i can log in it gets immediately logged out after a few seconds. the account seems to be still connected to my email and it still charges my credit card for pre...

Newbie

okay so one day my account gets logged out of my phone and i seem to cant log in, even if i can log in it gets immediately logged out after a few seconds. the account seems to be still connected to m...

Luke

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Cant log in

Hello,I went to the UK a few months back and got my spotify set up, but then came back to my home country where spotify is not supported so I use a vpn to login.For some reason, when I tried to log in today, vpn set up and all that, it told me I was ...

Newbie

Hello, I went to the UK a few months back and got my spotify set up, but then came back to my home country where spotify is not supported so I use a vpn to login. For some reason, when I tried to l...

Maxim

Spotify Star

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Artist and User Profile

Hello, I am the manager of artist "Project Peters". We released a song with another artist "Timomatic" on Spofity a few months back. This release created an artist page for "Prioject Peters" and im wondering how I get access to that page as a manager...

Newbie

Hello,    I am the manager of artist "Project Peters". We released a song with another artist "Timomatic" on Spofity a few months back. This release created an artist page for "Prioject P...

Maxim

Spotify Star

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Wrong email

Hi, My girlfriend has just signed up for premium when she then realised she had typed the wrong email. She is now paying for an account which does not belong to her email. Can anyone help?Thanks

Newbie

Hi, My girlfriend has just signed up for premium when she then realised she had typed the wrong email. She is now paying for an account which does not belong to her email. Can anyone help? Thanks

220 Views

0 replies

0 likes

Account
  • 220 Views
  • 0 replies
  • 0 likes

My account is missing

I use spotify daily with no problem. Today, when I open the app, it return me to the login screen. I try to login with my email address and successfully enter the home screen for a moment but it return me back to the login screen. Tried this a couple...

Newbie

I use spotify daily with no problem. Today, when I open the app, it return me to the login screen. I try to login with my email address and successfully enter the home screen for a moment but it retu...

306 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 306 Views
  • 0 replies
  • 0 likes

Playlists got wiped?

I logged in to see that i have nothing in my account. Every list or artist i had is removed. How do i get them back?I did nothing. Meaning that, i just log in and there is it, nothing. No misclicks. I simply logged in after a while and it is empty. I...

Newbie

I logged in to see that i have nothing in my account. Every list or artist i had is removed. How do i get them back? I did nothing. Meaning that, i just log in and there is it, nothing. No misclicks...

Luke

Spotify Star

437 Views

1 replies

0 likes

Account
  • 437 Views
  • 1 replies
  • 0 likes

Help

I contacted Spotify because someone was using my account and they told me they “secured it” next thing I know they canceled my premium and locked me out of my account I don’t know what to do but they still email me

Newbie

I contacted Spotify because someone was using my account and they told me they “secured it” next thing I know they canceled my premium and locked me out of my account I don’t know what to do but they...

Maxim

Spotify Star

339 Views

1 replies

0 likes

Account
  • 339 Views
  • 1 replies
  • 0 likes