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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83034 Views

29 replies

0 likes

  • 83034 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103844 Views

10 replies

3 likes

Account
Login
  • 103844 Views
  • 10 replies
  • 3 likes

Block Followers

is there a way i can remove/block a follower from my profile?

Newbie

is there a way i can remove/block a follower from my profile?

Maxim

Spotify Star

1019 Views

1 replies

1 likes

  • 1019 Views
  • 1 replies
  • 1 likes

Solved!! How to be in a Spotify official list??

Hello team, I saw that Spotify has their own list for differents styles of music (indie music,...) How could a band apply to be in a list? Thank you so much in advance Best regards!!

Music Fan

Hello team,   I saw that Spotify has their own list for differents styles of music (indie music,...) How could a band apply to be in a list?    Thank you so much in advance 🙂 &nb...

AGarriga

Music Fan

887 Views

2 replies

0 likes

  • 887 Views
  • 2 replies
  • 0 likes

Can't change password

Hi, I'm trying to change my password but every time I try to do so sporify deletes my entries and says "This should not be blank. This should not be blank" at the top of the form, not allowing me to actually change my password. This has happened for ...

Newbie

Hi,   I'm trying to change my password but every time I try to do so sporify deletes my entries and says "This should not be blank. This should not be blank" at the top of the form, not allowi...

Floorentom

Newbie

627 Views

2 replies

0 likes

Account
Login
Security
  • 627 Views
  • 2 replies
  • 0 likes

I’m not abroad?!

I’m trying to log into my account but it’s saying Spotify can only be used for 14 days abroad. It was set to USA so I changed it to UK after reading how to do so. It’s still giving me the same message? What do I do?

Casual Listener

I’m trying to log into my account but it’s saying Spotify can only be used for 14 days abroad. It was set to USA so I changed it to UK after reading how to do so. It’s still giving me the same messag...

Katewalsh58

Casual Listener

1097 Views

6 replies

0 likes

  • 1097 Views
  • 6 replies
  • 0 likes

Solved!! Moving hometown

Hello, now I moved my hometown to Japan for studying at university. I trying to change my address but I can't update my country. According to help support I need to update my payment first, but I using PayPal account that I still can use for monthly ...

Visitor

Hello, now I moved my hometown to Japan for studying at university. I trying to change my address but I can't update my country. According to help support I need to update my payment first, but I usi...

user-removed

Not applicable

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Can't log in

everytime I try to log in I get a pop up box saying "you are currently set to offline, Please go online to connect to Spotify" with two push buttons cancel or connect and when I press connect it comes up with the same box again.

Newbie

everytime I try to log in I get a pop up box saying "you are currently set to offline, Please go online to connect to Spotify" with two push buttons cancel or connect and when I press connect it come...

user-removed

Not applicable

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Unable to login to app Italy.

I have spotify premium via my sprint account. I signed up in the United States but have since moved to Italy. I had to restore my phone and have to relogin to the app but it wont allow me to while im in italy. I have premium and under my account sett...

Newbie

I have spotify premium via my sprint account. I signed up in the United States but have since moved to Italy. I had to restore my phone and have to relogin to the app but it wont allow me to while im...

Tom

Community Legend

755 Views

1 replies

0 likes

  • 755 Views
  • 1 replies
  • 0 likes

Account hacked - now my suggestions are contaminated with Spanish music!

Hi,A couple of months back my account has somehow been hacked. My subscription was changed to family sharing, my profile name was changed to Rodrigo Alexander Montero etc... and all these Spanish sounding playlists were added. I've managed to boot hi...

Casual Listener

Hi, A couple of months back my account has somehow been hacked. My subscription was changed to family sharing, my profile name was changed to Rodrigo Alexander Montero etc... and all these Spanish s...

IguanaSetup

Community Legend

3185 Views

9 replies

0 likes

  • 3185 Views
  • 9 replies
  • 0 likes

Gift subscription to friend won't work because of different countries

Hi. I purchased a gift subscription for a friend yesterday. We both live in Malaysia. We live in the same city. When she tried to use her redemption code she gets the error to say that the number is not valid for her country. My own spotify account t...

Newbie

Hi. I purchased a gift subscription for a friend yesterday. We both live in Malaysia. We live in the same city. When she tried to use her redemption code she gets the error to say that the number is ...

Maxim

Spotify Star

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Automatic Premium Update

Spotify had updated me to Premium Family, but I haven‘t selected this. So spotify debited my bankaccount with 5€ too much this month. What could I do? I am hacked?

Newbie

Spotify had updated me to Premium Family, but I haven‘t selected this. So spotify debited my bankaccount with 5€ too much this month. What could I do? I am hacked?  

Maxim

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

My account suddenly gone

I was a Spotify user for about 4-5years(mostly premium) and suddenly it's gone. I can't log in via Facebook, email and name as well! How to fix it? I miss my playlists&stuff

Regular

I was a Spotify user for about 4-5years(mostly premium) and suddenly it's  gone. I can't log in via Facebook, email and name as well! How to fix it? I miss my playlists&stuff 😞

BorysKamiński

Regular

2526 Views

9 replies

0 likes

Account
Other
Premium
  • 2526 Views
  • 9 replies
  • 0 likes

Solved!! Cannot access Spotify website and redeem code

Hi, I have gotten this code that I wish to redeem to get premium but I an not able to access any of Spotify's websites. What should I do? The code is also time sensitive so a quick response will be ideal. Thank you

Casual Listener

Hi, I have gotten this code that I wish to redeem to get premium but I an not able to access any of Spotify's websites. What should I do? The code is also time sensitive so a quick response will be i...

Luke

Community Legend

1436 Views

3 replies

0 likes

Account
  • 1436 Views
  • 3 replies
  • 0 likes

Someone else using your account? Post here.

someone hack my sportify account by change my email and password.please tell me what can i do to bring back my account . thank you

Casual Listener

someone hack my sportify account by change my email and password. please tell me what can i do to bring back my account .   thank you

gerrytandanuu

Casual Listener

789 Views

2 replies

0 likes

Account
Premium
Security
  • 789 Views
  • 2 replies
  • 0 likes

Family Members can't download music

I recently upgraded my Premium plan to Family Premium. However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doesn't work, the Download toggle/button just don't appear. The...

Newbie

I recently upgraded my Premium plan to Family Premium.   However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doe...

gnfalmeida

Casual Listener

4439 Views

4 replies

4 likes

Account
Premium
Subscription
  • 4439 Views
  • 4 replies
  • 4 likes

Solved!! Change Password

I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one. Now, I want to change my email account for the new one, to the email of the old one. When I try to do this I have a feedback saying th...

Casual Listener

I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one.  Now, I want to change my email account for the new one, to the email of the ...

osornios

Spotify Star

109156 Views

12 replies

3 likes

Account
Other
Security
  • 109156 Views
  • 12 replies
  • 3 likes

Spotify haked

My spotify was hacked and they deleted everything and changed the password and email and i cant sign in and mt credit card info is connected to it HELP ASAP

Newbie

My spotify was hacked and they deleted everything and changed the password and email  and i cant sign in and mt credit card info is connected to it HELP ASAP 

tankie2011

Regular

794 Views

2 replies

1 likes

  • 794 Views
  • 2 replies
  • 1 likes

Username/ID gibberish

Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi

Newbie

Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi

jsannn

Community Legend

6666 Views

1 replies

0 likes

Account
  • 6666 Views
  • 1 replies
  • 0 likes

Help. can't chose my username

I'm sure i've set my username while signing up.But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page.the edit profile button doesn't allow me to change it edit: posting this has prompted me to type in a username, it's still shown as "ruhfdu8...

Newbie

I'm sure i've set my username while signing up. But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page. the edit profile button doesn't allow me to change it   edit: posting this has...

jsannn

Community Legend

396 Views

1 replies

0 likes

Account
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect

I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible.And the music is playing, as you can see in the included picture, the 2 devices are not mine.

Newbie

I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible. And the music is playing, as you can see in the ...

jsannn

Community Legend

538 Views

1 replies

0 likes

Account
Security
  • 538 Views
  • 1 replies
  • 0 likes

Rhhhhaaaaaa

Right just signed up for family plan .. Sent invite wife ... She got invite .... Accepted invite ..... Directed her to log in ..... She hasn't got account so logged in as me ... so in my account ????? Can someone from Spotify explain why this is so *...

Newbie

Right just signed up for family plan ..   Sent invite wife ...     She got invite ....   Accepted invite .....    Directed her to log in .....   She hasn...

AtlantaG

Music Fan

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes