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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2619 Views
  • 0 replies
  • 8 likes
  • Security
  • 2619 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454124 Views
  • 973 replies
  • 109 likes
  • Account
  • 454124 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201258 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201258 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109846 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109846 Views
  • 72 replies
  • 12 likes

Can't log into account.

Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my card details so how do we go about cancelling that p...

  • Newbie
  • Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my c...
  • imattolo
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

My Account Got Hacked

Hi,I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist.I checked my account on the website this morning a few things were not right:my 2 Android offline d...

  • Visitor
  • Hi, I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist. I checked my account on the website this m...
  • iggy097
  • Newbie
  • 355 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 355 Views
  • 2 replies
  • 0 likes

changing the username

I don’t get it why you can’t change your username on Spotify. I have a very embarrasing username and so do my many friends. PLEASE fix this problem right away because it’s really annoying and I know that a lot of people can say the same thing. This i...

  • Newbie
  • I don’t get it why you can’t change your username on Spotify. I have a very embarrasing username and so do my many friends. PLEASE fix this problem right away because it’s really annoying and I know ...
  • Maxim
  • Spotify Star
  • 413 Views
  • 3 replies
  • 1 likes
  • 413 Views
  • 3 replies
  • 1 likes

Forgot my premium account

Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account without using it need help asap

  • Newbie
  • Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account ...
  • jmdesin892
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

Account Has Been Hacked on Multiple Occasions

G'day Fella's/Ladies,As of today my Spotify account has been hacked 3 times. I am having trouble understanding as of to how it is so 'simple' to hack someones account. The last time my account got hacked the individual deleted all my playlists and st...

  • Newbie
  • G'day Fella's/Ladies, As of today my Spotify account has been hacked 3 times. I am having trouble understanding as of to how it is so 'simple' to hack someones account. The last time my account got ...
  • IguanaSetup
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 468 Views
  • 1 replies
  • 0 likes

Stolen account

Hello, I am Spotify's Taiwanese user. My account has been stolen.I have sent the contact form and I received a reply. The letter says you need to prove that I am my own document. I reply to the letter and attach a supporting document, but I still did...

  • Newbie
  • Hello, I am Spotify's Taiwanese user. My account has been stolen. I have sent the contact form and I received a reply. The letter says you need to prove that I am my own document. I reply to the let...
  • LeoRager
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

2 accounts!

I’ve got 2 payments of Spotify coming out every month and it’s really bugging me! I have one Spotify account which I use regularly and the other one I’m still being charged 10£ a month and I can’t find the account at all whatsoever, I don’t know the ...

  • Newbie
  • I’ve got 2 payments of Spotify coming out every month and it’s really bugging me! I have one Spotify account which I use regularly and the other one I’m still being charged 10£ a month and I can’t fi...
  • LeoRager
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Account Login

I'm not able to login ....says to listen more please tell us where u at ...wut may i do??

  • Newbie
  • I'm not able to login ....says to listen more please tell us where u at ...wut may i do??
  • LeoRager
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account

Hi, Long ago i created an account through facebook. I forgot about it and i have now created a new account and paid for premium but it wont let me connect to facebook. I read online that i need to contact you so that you release the email address rel...

  • Visitor
  • Hi,   Long ago i created an account through facebook. I forgot about it and i have now created a new account and paid for premium but it wont let me connect to facebook. I read online that i n...
  • user-removed
  • Not applicable
  • 351 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 351 Views
  • 2 replies
  • 0 likes

Password reset link unavailable?

Can't change password, forgot old one and reset link wont work "This feature is currently unavailable. Please try again later."

  • Newbie
  • Can't change password, forgot old one and reset link wont work 😕 "This feature is currently unavailable. Please try again later."
  • Luke
  • Spotify Star
  • 1020 Views
  • 1 replies
  • 0 likes
  • Login
  • 1020 Views
  • 1 replies
  • 0 likes

How can i reactivate my Account wich was banned

Hey Guys,I can´t login to my Spotify Account because it was deactivated.How can i reactivate it? The Reason why it was banned was because i booked back my last payment, and Spotify deactivated the Account but i want it back.Can somebody help me pls.M...

  • Casual Listener
  • Hey Guys, I can´t login to my Spotify Account because it was deactivated. How can i reactivate it?  The Reason why it was banned was because i booked back my last payment,  and Spotify ...
  • KiritoYami
  • Casual Listener
  • 1109 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 1109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Little pop up message saying I can't listen abroad more than 14 days

Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com

  • Newbie
  • Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com
  • Maria_B
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

I cannot log in to Spotify on my Iphone 6s neither through Facebook nor through my e-mail log-in. It instantly keep saying that "I can use Spotify abroad only 14 day". But I am not abroad.

  • Newbie
  • I cannot log in to Spotify on my Iphone 6s neither through Facebook nor through my e-mail log-in. It instantly keep saying that "I can use Spotify abroad only 14 day". But I am not abroad.
  • Maria_B
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • Login
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

I made a different account with an email but must have entered it wrong because I now cannot login again and I am still paying for it. Any idea how I can cancel the account?

  • Newbie
  • I made a different account with an email but must have entered it wrong because I now cannot login again and I am still paying for it. Any idea how I can cancel the account?
  • Maria_B
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share playlist / artist radio / current listen queue to spotify user

When out in the world, it would be great to be able to easily "tag on" to a playlist, artist radio or play queue if I like what I'm hearing so far. Often when I'm in a cafe, gym or office there will be a great series of tunes going on, but equally of...

  • Newbie
  • When out in the world, it would be great to be able to easily "tag on" to a playlist, artist radio or play queue if I like what I'm hearing so far. Often when I'm in a cafe, gym or office there will ...
  • Maria_B
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Problem

Hi i wanna buy student premium price but there are no korea.So I couldn’t:(But my account already was paidI’d like to refund my money back:)

  • Casual Listener
  • Hi i wanna buy student premium price but there are no korea. So I couldn’t:( But my account already was paid I’d like to refund my money back:)
  • LeoRager
  • Community Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Sucede que tengo contratado el plan familiar, peeeeero solo aparecemos 5 miembros (incluida yo) y para dar de alta al 6 no me permite quisiera que me dijeran como hacerle por favor y gracias!

  • Visitor
  • Hola! Sucede que tengo contratado el plan familiar, peeeeero solo aparecemos 5 miembros (incluida yo) y para dar de alta al 6 no me permite 😕 quisiera que me dijeran como hacerle por favor y gracias!
  • Maria_B
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium
  • 214 Views
  • 1 replies
  • 0 likes

Spotify in my fitness studio

Hello, world famour studio SOULCYCLE plays music using spotify in their studio+ Other studios alike advertise on their website their instructor ‘s Spotify playlist so customers can see what kinda music they play during classes is this legal? can i do...

  • Newbie
  • Hello,    world famour studio SOULCYCLE plays music using spotify in their studio + Other studios alike advertise on their website their instructor ‘s Spotify playlist so customers ...
  • jmdesin892
  • Roadie
  • 4944 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 4944 Views
  • 1 replies
  • 0 likes