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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81443 Views

9 replies

2 likes

Account
Login
  • 81443 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656359 Views

13 replies

4 likes

Account
  • 656359 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737363 Views

18 replies

29 likes

  • 737363 Views
  • 18 replies
  • 29 likes

I think my account has been deleted

When I opened Spotify today, I had to log in again. My Spotify is connected to my Facebook, but it said that the account wasn’t valid or something like that. I’ve tried everything now, and I don’t know what to do anymore. But a few days ago I returne...

Casual Listener

When I opened Spotify today, I had to log in again. My Spotify is connected to my Facebook, but it said that the account wasn’t valid or something like that. I’ve tried everything now, and I don’t kn...

257 Views

0 replies

0 likes

Account
Login
  • 257 Views
  • 0 replies
  • 0 likes

Account problem

Hi, if just bought spotify premium on my account, and i was looking in my account details.When i saw that there was an old email adress from my old store. (don't now the password anymore) So when i try to change it, to my normal email adress, they sa...

Newbie

Hi,  if just bought spotify premium on my account, and i was looking in my account details. When i saw that there was an old email adress from my old store. (don't now the password anymore)&nb...

245 Views

0 replies

0 likes

Account
  • 245 Views
  • 0 replies
  • 0 likes

Delete old account

Hello I had an account associated to my old Facebook account. I've deleted my Facebook account and I would remove my old premium spotify account too, but I can't login in, in any way. How can I do?

Newbie

Hello I had an account associated to my old Facebook account. I've deleted my Facebook account and I would remove my old premium spotify account too, but I can't login in, in any way. How can I do?&n...

305 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 305 Views
  • 0 replies
  • 0 likes

I Subscribed for my premium account on the 27th of November But my Account has been suspened

I Subscribed for my premium account on the 27th of November But my premuim Account has been suspened WHY????, i have attached a copy of my reciept

Newbie

I Subscribed for my premium account on the 27th of November But my premuim  Account has been suspened WHY????, i have attached a copy of my reciept 

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Doppelte Abbuchung

Keine Vertragsaenderung, trotzdem doppelte Abbuchungen seit Monaten.Nicht moeglich Zahlbelaege bei Spotify einzusehen (Seite existiert nicht mehr)Was soll diese Abzocke?? Was kann ich tun, ausser sofort zu kuendigen?

Newbie

Keine Vertragsaenderung, trotzdem doppelte Abbuchungen seit Monaten. Nicht moeglich Zahlbelaege bei Spotify einzusehen (Seite existiert nicht mehr) Was soll diese Abzocke?? Was kann ich tun, ausser...

Stefanie89

Newbie

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Solved!! Can not activate 1year subscription

I have made the payment but still see on my account details that i am on the monthly roll, whar should i do

Newbie

I have made the payment but still see on my account details that i am on the monthly roll, whar should i do  

LeoRager

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

cant log in spotify with facebook

hi, After I done the rating in the box that they pop out, my spotify app will keep showing that it's offline even my laptop have already connected to internet. I tried to uninstall and download again but when i press "log in with facebook" the app go...

Newbie

hi,          After I done the rating in the box that they pop out, my spotify app will keep showing that it's offline even my laptop have already connected to internet. I tr...

LeoRager

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Cancelling Subcription

this is regarding an account that i cannot seem to log into.I would like to cancel my subscription on said account.I have tried logging into spotify to cancel my subscription but all my usernames and emails do not work.I attempted to reset the passwo...

Newbie

this is regarding an account that i cannot seem to log into. I would like to cancel my subscription on said account. I have tried logging into spotify to cancel my subscription but all my usernames...

LeoRager

Community Legend

410 Views

1 replies

0 likes

Subscription
  • 410 Views
  • 1 replies
  • 0 likes

Spotify abroad

Can’t log into my Spotify account because it’s saying I’m abroad but I haven’t even left the country

Newbie

Can’t log into my Spotify account because it’s saying I’m abroad but I haven’t even left the country 

351 Views

0 replies

0 likes

Account
Login
Other
  • 351 Views
  • 0 replies
  • 0 likes

Can't log in/Login page freezes

Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two hours. I've tried closing the application multiple ti...

Newbie

Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two ho...

jrees22

Newbie

6468 Views

14 replies

6 likes

  • 6468 Views
  • 14 replies
  • 6 likes

Solved!! Stop receiving new music on my Playlist

Hi everyone!A few months ago, I've subscribed my playlist to Martin Garrix website, so when he released his new song "There For You", it would be automatically added to my playlist. But there's a problem: EVERY SINGLE NEW SONG by him are currently be...

Newbie

Hi everyone! A few months ago, I've subscribed my playlist to Martin Garrix website, so when he released his new song "There For You", it would be automatically added to my playlist. But there's a p...

Maxim

Spotify Star

432 Views

1 replies

0 likes

Other
  • 432 Views
  • 1 replies
  • 0 likes

Accessing my premium account on an iPod touch

I have signed up for premium on my android phone. And now I have downloaded the spotify app to my iPod touch. I've logged into this app from this device thinking my library would be there to listen too. It's all blank so I was wondering it it's possi...

Newbie

I have signed up for premium on my android phone. And now I have downloaded the spotify app to my iPod touch. I've logged into this app from this device thinking my library would be there to listen t...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Can’t login to original account

I have one account I used but I just got a new phone so I have to log back in. When I put my email in it brings me to a different account not my original, I know the account is not deleted because I still have it on my PlayStation. How can i login to...

Newbie

I have one account I used but I just got a new phone so I have to log back in. When I put my email in it brings me to a different account not my original, I know the account is not deleted because I ...

562 Views

0 replies

0 likes

Account
  • 562 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

My money cut but i did not premium . Both twice

Casual Listener

My money cut but i did not premium . Both twice

Daisy

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

how do I unlink my account with an alexa?

I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using my account on it but I don't have physical access t...

Newbie

I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using ...

3587 Views

0 replies

0 likes

Account
  • 3587 Views
  • 0 replies
  • 0 likes

Paid $99 for a year of Premium, but account still shows monthy payment

Hi Folks, I wish there was some sort of official account help with Spotify. I've been a premium member (individual) for some time now. My account was getting ready to renew, so I paid the $99 fee for a full year of Spotify Premium. However, my accoun...

Casual Listener

Hi Folks,    I wish there was some sort of official account help with Spotify.  I've been a premium member (individual) for some time now.  My account was getting ready to renew...

MichaelCostaop

Newbie

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

did my spotify get hacked? or a glitch?

I was playing music like i usually do, when suddenly another device was playing my spotify. spotify would not let me switch devices and kept saying "you are listening on MOUAD", however when i press continue listening, it kept playing music on my dev...

Visitor

I was playing music like i usually do, when suddenly another device was playing my spotify.  spotify would not let me switch devices and kept saying "you are listening on MOUAD", however when i ...

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Wrong account payed for

Hi, thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user? Greetings, Paul

Newbie

Hi,   thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user?   Greetings,   Paul

225 Views

0 replies

0 likes

Premium
Subscription
  • 225 Views
  • 0 replies
  • 0 likes

Kann mich mit dem Handy nicht mehr anmelden!

Hallo zusammen, ich habe seit neustem das Problem, dass ich mich nicht mehr mit meinem Handy bei Spotify anmelden kann.Jedes mal wenn ich mich anmelden will, kommt der Hinweis:`Du bist zurzeit offline. Geh online, um eine Verbindung zu Spotify herzus...

Newbie

Hallo zusammen,  ich habe seit neustem das Problem, dass ich mich nicht mehr mit meinem Handy bei Spotify anmelden kann. Jedes mal wenn ich mich anmelden will, kommt der Hinweis: `Du bist zur...

Bugado

Casual Listener

15451 Views

1 replies

10 likes

  • 15451 Views
  • 1 replies
  • 10 likes

Prelevement Abonnement Premium sans rien demande, aucune trace

Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie sur le profil via l'application Android de mon tele...

Newbie

Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie ...

1098 Views

0 replies

0 likes

Account
Premium
  • 1098 Views
  • 0 replies
  • 0 likes