Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156149 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156149 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506540 Views
  • 985 replies
  • 112 likes
  • Account
  • 506540 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124444 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124444 Views
  • 74 replies
  • 12 likes

0 Friends on Facebook

Hi,I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me.I havent been able to follow a single friend from facebook. When ever i try it says "Sorry, something ...

  • Casual Listener
  • Hi, I have been facing this issue since the start. i'm connected to facebook but i cannot see my friends on spotify and neither can they look for me. I havent been able to follow a single friend fr...
  • Crash27
  • Newbie
  • 1343 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 1343 Views
  • 7 replies
  • 0 likes

problema para desvincular cuenta spotify a PS music

hola, mi problema es el siguiente, tengo mi cuenta scortez.die la cual quiero vincular con mi cuenta de psn dsalasps4 la desvincule desde apps en mi cuenta de spotify y me permite desvincular.luego voy a este link de PSNhttps://link.playstationmusic....

  • Casual Listener
  • hola, mi problema es el siguiente, tengo mi cuenta scortez.die  la cual quiero vincular con mi cuenta de psn dsalasps4  la desvincule desde apps en mi cuenta de spotify y me permite desvi...
  • GohanBelik2
  • Casual Listener
  • 9767 Views
  • 3 replies
  • 1 likes
  • 9767 Views
  • 3 replies
  • 1 likes

Listen to content of a different country

Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song is allowed to stream in the respective country, if I...

  • Casual Listener
  • Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song i...
  • estebanGramaj0
  • Gig Goer
  • 31943 Views
  • 5 replies
  • 6 likes
  • Account
  • 31943 Views
  • 5 replies
  • 6 likes

Account cancelled

HeyI cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they cancelled my subscription and I cannot log in. I tri...

  • Newbie
  • Hey I cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they...
  • biafontess
  • Regular
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Premium Acct user, not linked to FB, want to link to fb

Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...

  • Casual Listener
  • Hi!   I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything ...
  • biafontess
  • Regular
  • 1779 Views
  • 3 replies
  • 1 likes
  • Account
    Connect
    Facebook
    Help
    Social
  • 1779 Views
  • 3 replies
  • 1 likes

Solved!! Someone accessed my account twice, deleted a bunch of my saved songs and added their own.

Is there any way to revert back? I lost many of my saved songs. I have changed my password now and logged out of all devices.

  • Casual Listener
  • Is there any way to revert back? I lost many of my saved songs.  I have changed my password now and logged out of all devices.
  • demlow
  • Casual Listener
  • 768 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 768 Views
  • 3 replies
  • 0 likes

Fastest way to cancel my premium account?

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it. Thanks for the help, so long Spotify its been a pretty good 2 yea...

  • Newbie
  • Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it.    ...
  • imattolo
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Verifizierung der Adresse nicht moeglich

Spoiler (Highlight to read)Hallo,Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht verifiziert werden konnte....

  • Newbie
  • Hallo, Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht ...
  • 590 Views
  • 0 replies
  • 1 likes
  • 590 Views
  • 0 replies
  • 1 likes

Premium and free

What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ?

  • Newbie
  •     What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ? 
  • gelipon
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • Free
  • 285 Views
  • 1 replies
  • 0 likes

What happens after expiry of premium account?

What happens to the songs and playlists which i had made when my premium account expires? will i still be able to listen to them offline ?

  • Newbie
  • What happens to the songs and playlists which i had made when my premium account expires?   will i still be able to listen to them offline ?
  • remyverne
  • Newbie
  • 51817 Views
  • 16 replies
  • 1 likes
  • 51817 Views
  • 16 replies
  • 1 likes

Solved!! Account used by someone else

Hi community Today i logged on to my spotify account, only to see my playlists have gone and "recently played" contains artists and song i never heard of.I could see from the devices, that someone was playing the music on his iPhone. How do I recover...

  • Casual Listener
  • Hi community   Today i logged on to my spotify account, only to see my playlists have gone and "recently played" contains artists and song i never heard of. I could see from the devices, that...
  • HenrikStevn
  • Gig Goer
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
  • 0 likes

Unlink private profile from artist account

Hi Guys, I linked a long time ago my private profile to my bands artist page. I would really love to undo this since I don't want to use my private account for that anymore and I maybe want to link it to another projekt of mine.I already wrote to the...

  • Casual Listener
  • Hi Guys,  I linked a long time ago my private profile to my bands artist page. I would really love to undo this since I don't want to use my private account for that anymore and I maybe ...
  • belowmemusic
  • Newbie
  • 1902 Views
  • 6 replies
  • 1 likes
  • Premium
  • 1902 Views
  • 6 replies
  • 1 likes

Spotify in unavailable countries

So I have a question which is not in any of the catogires which were offered to me. I am a student in Germany, but I come from Macedonia. Spotify is not available in Macedonia, but I have download it in Germany. So my question is, can I listen to Spo...

  • Newbie
  • So I have a question which is not in any of the catogires which were offered to me. I am a student in Germany, but I come from Macedonia. Spotify is not available in Macedonia, but I have download it...
  • Michellefms
  • Newbie
  • 1167 Views
  • 1 replies
  • 0 likes
  • 1167 Views
  • 1 replies
  • 0 likes

Spotify Transfer 7 big Playlists

Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?

  • Newbie
  • Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?
  • TheBrickSlayer
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Premium Account

I need help and frankly i am kinda frustrated.1. I am with Spotify and signed on Premium for the past few years. About 3-4 months back, suddenly my daughters could not access their account. Tried to add them but it keep asking me to verify that they ...

  • Newbie
  • I need help and frankly i am kinda frustrated. 1. I am with Spotify and signed on Premium for the past few years. About 3-4 months back, suddenly my daughters could not access their account. Tried t...
  • vinjski
  • Gig Goer
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

changing country on account

I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work?please help I'm logged out on my phone! I have attached a screenshot below.

  • Visitor
  • I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work? please help I'm logged out on my phon...
  • ErickRGuetta
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution My library

I just opened Spotify now and went onto my saved songs, but there's nothing there. Somehow they've been deleted. What do I Do?

  • Casual Listener
  • I just opened Spotify now and went onto my saved songs, but there's nothing there. Somehow they've been deleted. What do I Do?
  • Khizzar_ahmed
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 328 Views
  • 2 replies
  • 0 likes

Can't login to account

I cannot login to my account. Spotify does not recognize my account E-mail address. I received an e-mail that my email had been changed but I did not change it. Now I cannot access my account. I have tried the some of the community suggestions and no...

  • Casual Listener
  • I cannot login to my account.  Spotify does not recognize my account E-mail address. I received an e-mail that my email had been changed but I did not change it.  Now I cannot access my acc...
  • Robert_W
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Login
  • 372 Views
  • 1 replies
  • 0 likes

Being bombarded with Facebook notifications

A couple of days ago I noticed someone using my Spotify (someone stopped my music playing and started listening to something else on an unknown device). So I logged out from all devices and changed my password. NowI'm getting constant notifications f...

  • Casual Listener
  • A couple of days ago I noticed someone using my Spotify (someone stopped my music playing and started listening to something else on an unknown device). So I logged out from all devices and changed m...
  • Robert_W
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • Login
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Decemberists concerts at Edgefield

Would love the password to buy tickets in the Spotify pre-sale for the two Decemberists concerts at Edgefield in Troutdale, Oregon, in June 2018. Thanks much!

  • Newbie
  • Would love the password to buy tickets in the Spotify pre-sale for the two Decemberists concerts at Edgefield in Troutdale, Oregon, in June 2018.  Thanks much!
  • Jack
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes