Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233476 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233476 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12545 Views
  • 6 replies
  • 11 likes
  • Security
  • 12545 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526885 Views
  • 988 replies
  • 113 likes
  • Account
  • 526885 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127652 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127652 Views
  • 74 replies
  • 12 likes

How to use Spotify in Bosnia and Herzegovina?

Hello! I am from Bosnia and Herzegovina and I would like to use Spotify (premium) on mobile phone regularly at home. So, for instance, I am in Italy for some time and I wonder if I could use Spotify on my phone normally if I activate premium here wit...

  • Visitor
  • Hello! I am from Bosnia and Herzegovina and I would like to use Spotify (premium) on mobile phone regularly at home. So, for instance, I am in Italy for some time and I wonder if I could use Spotify ...
  • vojkan
  • Newbie
  • 1713 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved from Italy

I moved from Italy to the USA and now when I try to open my account, it says "Your account may only be used abroad for 14 days." I saw some other people have had the same problem but no solutions have been posted. Please help.

  • Casual Listener
  • I moved from Italy to the USA and  now when I try to open my account, it says "Your account may only be used abroad for 14 days." I saw some other people have had the same problem but no solutio...
  • Julian
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Facebook Name

Hello!I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb and spotify if I had known about it. I have been una...

  • Casual Listener
  • Hello! I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb...
  • iridescenr
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have already join a family membership but still im free user

i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.

  • Casual Listener
  • i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.
  • Julian
  • Moderator
  • 360 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 360 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stuck on loading page

I cant login cause the login screen wont appear as the loading screen seems to load for too long

  • Newbie
  • I cant login cause the login screen wont appear as the loading screen seems to load for too long 
  • Julian
  • Moderator
  • 541 Views
  • 1 replies
  • 0 likes
  • Login
  • 541 Views
  • 1 replies
  • 0 likes

Following 56, Followers 0 - any ideas?

Could it be a setting?The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should they do the same. The others I am following are bands. ...

  • Casual Listener
  • Could it be a setting? The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should th...
  • n8311
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • Account
  • 436 Views
  • 2 replies
  • 0 likes

Change the nationality

I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Italy. What can I do to change the nationality? I searc...

  • Casual Listener
  • I’m from Italy but at the moment I’m in Singapore and I can’t pay the tax for Spotify because when I did the account I was already in Singapore but now I can’t pay because my credit card is from Ital...
  • user-removed
  • Not applicable
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Your Music All Gone

Been using 4 years. I opened Spotify today and found "Your Music" all gone. This happened to all platforms. I didnt change any setting. Anyone knows how to recover them?

  • Newbie
  • Been using 4 years. I opened Spotify today and found "Your Music" all gone. This happened to all platforms. I didnt change any setting. Anyone knows how to recover them?
  • Nightslash360
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • Other
  • 391 Views
  • 1 replies
  • 0 likes

FAMILY ACCOUNT

Hello, So I have upgraded to enable additional account (for my daughter). I have emailed her, she has accepted and still it says 'pending' on my account. Can anyone help?

  • Newbie
  • Hello,   So I have upgraded to enable additional account (for my daughter). I have emailed her, she has accepted and still it says 'pending' on my account.   Can anyone help?
  • gr8fl
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Premium account deleted!?

I recently found out (whilst trying to connect my Facebook to my Spotify) that I have two Spotify accounts. One is a premium account that I pay for monthly. The other is a free account linked to my Facebook that I must’ve made eons ago and forgot I e...

  • Visitor
  • I recently found out (whilst trying to connect my Facebook to my Spotify) that I have two Spotify accounts. One is a premium account that I pay for monthly. The other is a free account linked to my F...
  • IguanaSetup
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 401 Views
  • 1 replies
  • 0 likes

Deleting account

I signed out of my premium account, and the only thing i remember is my username...no password. And i dont know which email address i used with it so password reset is of no use to me. Anyone know of a way to cancel my spotify premium with just my us...

  • Visitor
  • I signed out of my premium account, and the only thing i remember is my username...no password. And i dont know which email address i used with it so password reset is of no use to me.    ...
  • IguanaSetup
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account got hacked

I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. Now I can't access my account as my passowrd is cha...

  • Regular
  • I noticed this morning that I was unable to log into my account. When I searched my inbox, I noticed that I received yesterday at 20:48 an e-mail that someone changed my e-mail linked to my account. ...
  • Jack
  • Roadie
  • 679 Views
  • 5 replies
  • 0 likes
  • 679 Views
  • 5 replies
  • 0 likes

My premium and my whole account is gone

I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I forgot my account's password, then I put my account ...

  • Visitor
  • I had a premium account and a lot of songs in my tracklist... So I started up spotify as usual but I saw that my account is completely wiped. I thought that it was a facebook problem at first but I f...
  • Donder
  • Regular
  • 1124 Views
  • 7 replies
  • 0 likes
  • 1124 Views
  • 7 replies
  • 0 likes

Solved!! Bankrekening nummer wijzigen

Hoe kan ik het bankrekening nummer wijzigen van mijn Spotify account? Op de account pagina staan de drie opties: (paypal, creditcard en ideal) Echter in geval van IDeal staat er tussen haakjes dat deze gegevens zijn opgeslagen als ik die kies. Ik wil...

  • Visitor
  • Hoe kan ik het bankrekening nummer wijzigen van mijn Spotify account?   Op de account pagina staan de drie opties: (paypal, creditcard en ideal) Echter in geval van IDeal staat er tussen haakj...
  • sillyan72
  • Newbie
  • 12734 Views
  • 21 replies
  • 1 likes
  • 12734 Views
  • 21 replies
  • 1 likes

Spotify artist app

I'm still waiting to be approved for the artist app and it's been over 2 weeks

  • Newbie
  • I'm still waiting to be approved for the artist app and it's been over 2 weeks 
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

No confirmation mail (family account)

Hi,yesterday I have ordered my family account and now I want to invite my family. But I get no confirmation mail for the invited persons. What can I do? What is wrong? Thank you

  • Newbie
  • Hi, yesterday I have ordered my family account and now I want to invite my family. But I get no confirmation mail for the invited persons. What can I do? What is wrong?    Thank you
  • Borchardt1974
  • Newbie
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

I was hacked and Spotify cancelled my subscription

I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully expecting directions on how to change my password and...

  • Newbie
  • I'm wondering if anyone has experienced this issue. I received and email from Spotify notifying me that me email address had been changed. So i wrote back to advise this was incorrect. I was fully ex...
  • Maxim
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Can't add my playlist to my artist account

When I'm on my artist profile and search for my playlist, it doesn't come up in the search. How do I add it? It's set to public. It's this one, I'm trying to add: https://open.spotify.com/user/1121993333/playlist/1OzwHNRoQJgCFFio9LY4SC

  • Casual Listener
  • When I'm on my artist profile and search for my playlist, it doesn't come up in the search. How do I add it? It's set to public. It's this one, I'm trying to add: https://open.spotify.com/user/1...
  • keemthefranchiz
  • Newbie
  • 15406 Views
  • 12 replies
  • 1 likes
  • Account
  • 15406 Views
  • 12 replies
  • 1 likes

Solved!! Lots of issues

Hey guys, I recently signed up to Premium spotify, but in my account information, it says that my account name is '7wsff1lb7aqtln1quqg0agsfu', which is really weird considering that I set it as 'shambalaa'. In addition, it is giving me an error 404 w...

  • Casual Listener
  • Hey guys,   I recently signed up to Premium spotify, but in my account information, it says that my account name is '7wsff1lb7aqtln1quqg0agsfu', which is really weird considering that I set it...
  • shambalaa
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

play count doesn't update

anybody else have problems with play count update on spotify last days?

  • Newbie
  • anybody else have problems with play count update on spotify last days?
  • Jasonbis
  • Newbie
  • 10231 Views
  • 13 replies
  • 8 likes
  • Other
  • 10231 Views
  • 13 replies
  • 8 likes