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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

284255 Views

529 replies

34 likes

Account
Free
  • 284255 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13565 Views

6 replies

11 likes

Security
  • 13565 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539130 Views

990 replies

114 likes

Account
  • 539130 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129498 Views

74 replies

12 likes

Account
Login
Premium
  • 129498 Views
  • 74 replies
  • 12 likes

Superuser Contribution PS4 Log In Problem

Greetings from Portugal.Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that problem by going here and doing revoke access:https://ww...

Visitor

Greetings from Portugal. Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that p...

FabianS_Bogota

Roadie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution After login wrong account

If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and never used spotify before.

Newbie

If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and n...

FabianS_Bogota

Roadie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution mailadres

Can't change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailadres in facebook and spotify is different.

Newbie

Can't  change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailad...

FabianS_Bogota

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Datos de acceso perdidos

Hola buenos dias al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recuperar toda esta informacion Gracias

Newbie

Hola buenos dias   al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recu...

FabianS_Bogota

Roadie

481 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching user names

How do I switch user names so I am main account holder. My son set up Premium Family I pay for the account. He now no longer has access to his email account and my debit card has changed so we can't use the service. Do you know how this can be rectif...

Newbie

How do I switch user names so I am main account holder.  My son set up Premium Family I pay for the account.  He now no longer has access to his email account and my debit card has cha...

FabianS_Bogota

Roadie

735 Views

1 replies

0 likes

Premium
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terms and conditions pane doesn’t fit on my iphone screen

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

Newbie

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

FabianS_Bogota

Roadie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Wont let me log in because it thinks im overseas

Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?

Newbie

Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?

IamAnaDima

Newbie

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Spotify kicked my family members and won't re-admit them...

... and when I asked Spotify support they told me to open a thread here. Now isn't this just awesome customer care? In essence, I have a Spotify account linked to my Facebook. Then I upgraded to Premium for Family. Then I added two family members (li...

Regular

... and when I asked Spotify support they told me to open a thread here. Now isn't this just awesome customer care?   In essence, I have a Spotify account linked to my Facebook. Then I upgrade...

nusser

Casual Listener

3726 Views

14 replies

0 likes

Account
Premium
Subscription
  • 3726 Views
  • 14 replies
  • 0 likes

Solved!! Can't invite family members?

Hi, I already have a family account and added a family member. I now want to add 2 more, but can't find the invite-link anywhere?

Casual Listener

Hi,   I already have a family account and added a family member. I now want to add 2 more, but can't find the invite-link anywhere?

shanamoryski

Newbie

49771 Views

89 replies

4 likes

  • 49771 Views
  • 89 replies
  • 4 likes

Somebody else uploaded a track as my band

I used to be in a band, Event Horizon, that released an EP called A Study In Change ages ago, it's the only thing on our spotify page but someone else has mistakingly uploaded a song as one of ours and it has not been corrected. It's really out of pl...

Casual Listener

I used to be in a band, Event Horizon, that released an EP called A Study In Change ages ago, it's the only thing on our spotify page but someone else has mistakingly uploaded a song as one of ours a...

Maxim

Spotify Star

575 Views

1 replies

0 likes

Account
Other
  • 575 Views
  • 1 replies
  • 0 likes

reset account

Hey could you please reset my account "Jette991" since I don´t have any access to it anymore and don´t want to continue paying for my premium subscription. Thank you

Visitor

Hey could you please reset my account "Jette991" since I don´t have any access to it anymore and don´t want to continue paying for my premium subscription. Thank you 

kejt_

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Prepaid credit card problem

I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..."I tried with two different cards, didnt work, but i've been able to use those cards f...

Newbie

I always paid my subsription with prepaid credit cards but now it's not working anymore. It goes with a "paiment failure, try again or try another paiment method..." I tried with two different cards...

Luke

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! Going from single account to Family account - How to divide the playlists

Today I have my account on several devices which the family uses more and more, and add things to playlists. Since it's not possible to play on more than one unit at the time, and the kids want to listen to their music at the same time - it's time to...

Newbie

Today I have my account on several devices which the family uses more and more, and add things to playlists. Since it's not possible to play on more than one unit at the time, and the kids want to li...

Luke

Spotify Star

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

Solved!! Free account vs. Premium account - how to delete my free account?

I started a free Spotify account on my Android phone. After a few days I decided to purchase a Premium account and did so on my iPad - this works fine. My problem arises when I try to activate Spotify from my phone, it will not open in my Premium acc...

Visitor

I started a free Spotify account on my Android phone. After a few days I decided to purchase a Premium account and did so on my iPad - this works fine. My problem arises when I try to activate Spotif...

Luke

Spotify Star

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

How to use Spotify in Bosnia and Herzegovina?

Hello! I am from Bosnia and Herzegovina and I would like to use Spotify (premium) on mobile phone regularly at home. So, for instance, I am in Italy for some time and I wonder if I could use Spotify on my phone normally if I activate premium here wit...

Visitor

Hello! I am from Bosnia and Herzegovina and I would like to use Spotify (premium) on mobile phone regularly at home. So, for instance, I am in Italy for some time and I wonder if I could use Spotify ...

user-removed

Not applicable

1721 Views

1 replies

0 likes

Account
Premium
  • 1721 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved from Italy

I moved from Italy to the USA and now when I try to open my account, it says "Your account may only be used abroad for 14 days." I saw some other people have had the same problem but no solutions have been posted. Please help.

Casual Listener

I moved from Italy to the USA and  now when I try to open my account, it says "Your account may only be used abroad for 14 days." I saw some other people have had the same problem but no solutio...

Julian

Moderator

327 Views

1 replies

0 likes

Account
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Facebook Name

Hello!I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb and spotify if I had known about it. I have been una...

Casual Listener

Hello! I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb...

iridescenr

Casual Listener

328 Views

2 replies

0 likes

  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have already join a family membership but still im free user

i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.

Casual Listener

i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.

Julian

Moderator

370 Views

1 replies

1 likes

Account
Premium
Subscription
  • 370 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stuck on loading page

I cant login cause the login screen wont appear as the loading screen seems to load for too long

Newbie

I cant login cause the login screen wont appear as the loading screen seems to load for too long 

Julian

Moderator

546 Views

1 replies

0 likes

Login
  • 546 Views
  • 1 replies
  • 0 likes

Following 56, Followers 0 - any ideas?

Could it be a setting?The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should they do the same. The others I am following are bands. ...

Casual Listener

Could it be a setting? The majority of people I am following are actual friends that I found via the "find friends" button that's linked to FB. Just wanna be sure I am visible on that list should th...

n8311

Casual Listener

450 Views

2 replies

0 likes

Account
  • 450 Views
  • 2 replies
  • 0 likes