Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83505 Views

29 replies

0 likes

  • 83505 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104639 Views

10 replies

3 likes

Account
Login
  • 104639 Views
  • 10 replies
  • 3 likes

Solved!! Stats on Spotify

Hey guys if anyone can help me out that would be great. I’ve been on Spotify as an artist for three days now and I can’t see my monthly followers nor my stats and it says that I would be able to see them 1 day after my first follower/stream. I’ve got...

Casual Listener

Hey guys if anyone can help me out that would be great. I’ve been on Spotify as an artist for three days now and I can’t see my monthly followers nor my stats and it says that I would be able to see ...

AVelaSegovia

Newbie

3862 Views

3 replies

0 likes

  • 3862 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts on device I don't own

For a couple of weeks now. Spotify starts playing on different named iPhones. Funny part, I don't own an iPhone (I never will).I already changed my password multiple times. How can I delete those iPhones from the list of available devices? All I can ...

Visitor

For a couple of weeks now. Spotify starts playing on different named iPhones. Funny part, I don't own an iPhone (I never will). I already changed my password multiple times. How can I delete those i...

Julian

Moderator

871 Views

1 replies

0 likes

  • 871 Views
  • 1 replies
  • 0 likes

I have bought the 1 year subscription and now I can't change payment method for future payments

Hi, I have bought the 1 year deal last December, so I am good for almost a year, but nevertheless I want to be ahead of the game now that I am cancelling my current credit card. I would like to log my new card as the payment method, but there is no o...

Casual Listener

Hi,   I have bought the 1 year deal last December, so I am good for almost a year, but nevertheless I want to be ahead of the game now that I am cancelling my current credit card. I would like...

DarkMukke

Composer

1483 Views

3 replies

0 likes

  • 1483 Views
  • 3 replies
  • 0 likes

Account hijacked

Hi, My premium account appears to be hijacked. All my playlists are gone and I can see new ones appearing. I can’t listen to music myself as someone is using it. What to do?

Newbie

Hi,     My premium account appears to be hijacked. All my playlists are gone and I can see new ones appearing. I can’t listen to music myself as someone is using it. What to do?

jacoblott43

Casual Listener

590 Views

1 replies

1 likes

  • 590 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sombody is ising my account

Somebody is using my account i had 4 random people on my family plan and 3 new devices on my personal account keep pausing my music. I have signed out everywhere and changed my facebook password Yesterday. Today i go to listen and my account is in us...

Visitor

Somebody is using my account i had 4 random people on my family plan and 3 new devices on my personal account keep pausing my music. I have signed out everywhere and changed my facebook password Yest...

Jack

Roadie

808 Views

5 replies

0 likes

Account
  • 808 Views
  • 5 replies
  • 0 likes

My playlists got removed from discovered on section

Hi,i have some bigger playlists on spotify. A few playlists even made it to the "discovered on" tab of artists.Today, i saw that all my playlists got removed from the artists´ "discovered on" section.Is this a bug?

Roadie

Hi, i have some bigger playlists on spotify. A few playlists even made it to the "discovered on" tab of artists. Today, i saw that all my playlists got removed from the artists´ "discovered on" sec...

virtuaxe

Roadie

1201 Views

3 replies

2 likes

Other
  • 1201 Views
  • 3 replies
  • 2 likes

Account disappear and Email not Recognize

Hi Admin, I already post similar topics in Subcription sub forum but no reply. Its been 2 days. This is my issue:I found out that 2 days ago I got logged out in my PC and mobile phone. I tried to log in again but I forgot my password, therefore I dec...

Visitor

Hi Admin,   I already post similar topics in Subcription sub forum but no reply. Its been 2 days.   This is my issue: I found out that 2 days ago I got logged out in my PC and mobile p...

user-removed

Not applicable

1067 Views

4 replies

0 likes

Account
Login
  • 1067 Views
  • 4 replies
  • 0 likes

account

I have had to get a new phone and now on the new one when I try signing in it doesnt give me my right account I'll take my bussiness elsewhere if it's not fixed

Casual Listener

I have had to get a new phone and now on the new one when I try signing in it doesnt give me my right account I'll take my bussiness elsewhere if it's not fixed 

user-removed

Not applicable

730 Views

3 replies

0 likes

  • 730 Views
  • 3 replies
  • 0 likes

premium family account problem

HiI have the premium family account with my wife and my son added via invite.But when I want to listen to my music and my wife hers...spotify keeps asking to change the device to either mine or hers. I though we were able to listen to our own spotty ...

Newbie

Hi I have the premium family account with my wife and my son added via invite. But when I want to listen to my music and my wife hers...spotify keeps asking to change the device to either mine or h...

Maxim

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Profile of another artist with the same name

Dear,I recently published a new musical project named Francisco. The problem is that there exists already, in another part of the world, an artist with this name. How can I create an artist profile related to my project? The band name is Francisco......

Newbie

Dear, I recently published a new musical project named Francisco. The problem is that there exists already, in another part of the world, an artist with this name. How can I create an artist profile...

Maxim

Spotify Star

1553 Views

1 replies

0 likes

Premium
  • 1553 Views
  • 1 replies
  • 0 likes

Account hijacked

Just noticed my account has been hijacked. I can still log in with facebook, but the e-mail and password on the account has been changed (so I have no way to change the e-mail back to my old one). My username is fairly short and common and I get a co...

Newbie

Just noticed my account has been hijacked.   I can still log in with facebook, but the e-mail and password on the account has been changed (so I have no way to change the e-mail back to my old...

Maxim

Spotify Star

745 Views

1 replies

0 likes

Login
Premium
Security
  • 745 Views
  • 1 replies
  • 0 likes

My username turned into a code and I cant access my account

Helllo, yesterday I noticed that my name had turned into a strange code: 21el4fe64i6yb3cljlh6lgivi. After I saw this I decided to relog, but after i logged out i couldnt enter my account again. I tried to log in with facebook and it turned out i have...

Casual Listener

Helllo, yesterday I noticed that my name had turned into a strange code: 21el4fe64i6yb3cljlh6lgivi. After I saw this I decided to relog, but after i logged out i couldnt enter my account again. I tri...

TheBrickSlayer

Roadie

865 Views

3 replies

0 likes

Account
Login
Premium
  • 865 Views
  • 3 replies
  • 0 likes

Solved!! Lost my premium and all my music with it

Hey guys! I had to make a factory reset on my phone and when I installed my spotify account I was having problems to log in with my fb. I got on the topics here and managed to fix the thing (took forever) but now not only I lost my premium (when I tr...

Casual Listener

Hey guys! I had to make a factory reset on my phone and when I installed my spotify account I was having problems to log in with my fb. I got on the topics here and managed to fix the thing (took for...

Laverde

Casual Listener

1107 Views

4 replies

0 likes

  • 1107 Views
  • 4 replies
  • 0 likes

Private playlists on open.spotify.com/user/username

hi there, i just realized that here: https://open.spotify.com/user/panaak13one can see ALL my playlists including the PRIVATE ones! is this the correct behaviour?

Casual Listener

hi there,   i just realized that here: https://open.spotify.com/user/panaak13 one can see ALL my playlists including the PRIVATE ones!   is this the correct behaviour?

panaak

Casual Listener

1941 Views

2 replies

0 likes

Security
  • 1941 Views
  • 2 replies
  • 0 likes

Someone is using my spotify account

I noticed yesterday that my account has a playlist that I know I didn't make. When I logged in to my spotify account via computer, I found out that my spotify is connected to someone else's facebook. I disconnected it, changed my spotify email and pa...

Casual Listener

I noticed yesterday that my account has a playlist that I know I didn't make. When I logged in to my spotify account via computer, I found out that my spotify is connected to someone else's facebook....

mariong

Casual Listener

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

I can't log in with my facebook anymore

I turned on my phone and tried to open spotify like a normal day, then it looked like a haven't sing up. I tried to log in with my facebook, because that's the account I have. So, it won't let me it anymore. Help! I got premium and u can't listen mus...

Newbie

I turned on my phone and tried to open spotify like a normal day, then it looked like a haven't sing up. I tried to log in with my facebook, because that's the account I have. So, it won't let me it ...

vinjski

Gig Goer

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Account problem

Hi guys, i don’t find a song with my premium account but if i try to search it with another account i find it..... Why?

Visitor

Hi guys, i don’t find a song with my premium account but if i try to  search it with another account i find it..... Why?

user-removed

Not applicable

699 Views

2 replies

0 likes

Account
Other
Premium
  • 699 Views
  • 2 replies
  • 0 likes

Problem upgrading to Premium

After logging in to PayPal I got redirected to this https://www.spotify.com/fi/purchase/panel/?country=FI#__main-billing-paypal site, In other words I cannot buy premium...

Newbie

After logging in to PayPal I got redirected to this https://www.spotify.com/fi/purchase/panel/?country=FI#__main-billing-paypal  site, In other words I cannot buy premium...

Nico

Community Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Solved!! My release is on the wrong artist profile. Please help!

Hello Can someone help me with my release? it has been attached to the wrong artist profile!!!! Please see screenshot below! M

Casual Listener

Hello   Can someone help me with my release?  it has been attached to the wrong artist profile!!!!   Please see screenshot below!   M

michemoreno

Casual Listener

1166 Views

2 replies

0 likes

Account
Other
  • 1166 Views
  • 2 replies
  • 0 likes