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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
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  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653690 Views

13 replies

4 likes

Account
  • 653690 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734100 Views

18 replies

29 likes

  • 734100 Views
  • 18 replies
  • 29 likes

Superuser Contribution Can't connect on spotify

Hello, I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved an e-mail saying that I unsubscribed from spotify but I did...

Newbie

Hello,  I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved a...

Leo

Spotify

277 Views

1 replies

0 likes

Login
Security
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly cost

How much is it to get Spotify for a month?

Newbie

How much is it to get Spotify for a month?

Leo

Spotify

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

"Welcome back to Facebook" - Hack from Spotify !!

Same just happened to me.My FB account was deactivated 5 years ago - and I've just received that "Welcome back to facebook". I haven't logged to FB yet - but I've already received messages from friends, etc... so I'm sure I'm appearing on it AND I DO...

Casual Listener

Same just happened to me. My FB account was deactivated 5 years ago - and I've just received that "Welcome back to facebook". I haven't logged to FB yet - but I've already received messages from fri...

854 Views

0 replies

0 likes

Account
  • 854 Views
  • 0 replies
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Superuser Contribution Account issues

How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10

Newbie

How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10  

Leo

Spotify

250 Views

1 replies

0 likes

Account
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost premium account info

I had to uninstall Spotify as it was being weird on my mobile. I've reinstalled but can't remember my username to log back in to my premium account. I have my payment info from my bank account but that's all. No email, no username. Can anyone help?

Newbie

I had to uninstall Spotify as it was being weird on my mobile. I've reinstalled but can't remember my username to log back in to my premium account. I have my payment info from my bank account but th...

Leo

Spotify

245 Views

1 replies

0 likes

Account
Login
Premium
  • 245 Views
  • 1 replies
  • 0 likes

Locked out of account and cant recover password

I was logged out my account and cant log back in. I try to recover password and when I type email address it says its not on the system. So I tried to use same email to create account and it says I cant because that email is being used. I logged in m...

Casual Listener

I was logged out my account and cant log back in.   I try to recover password and when I type email address it says its not on the system.   So I tried to use same email to create accou...

217 Views

0 replies

0 likes

Account
Login
Other
Security
  • 217 Views
  • 0 replies
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Superuser Contribution reactivate account

My account has been deleted due to a bounced paymemt. I want to pubit and activate my account how do i do that? I cant log in anymore

Newbie

My account has been deleted due to a bounced paymemt. I want to pubit and activate my account how do i do that? I cant log in anymore

Leo

Spotify

999 Views

1 replies

0 likes

  • 999 Views
  • 1 replies
  • 0 likes

Why does Spotify go out of their way to hide awareness of how kids will use the service?

I totally understand that US law prohibits kids under 13 from being tracked and such, and that translates to Spotify (and many other companies) not being able to accept accounts for kids. Even under Premium for Family. It's right there in the first s...

Newbie

I totally understand that US law prohibits kids under 13 from being tracked and such, and that translates to Spotify (and many other companies) not being able to accept accounts for kids.  Even ...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Can't Change Country & Can't Update Payment

I was in Costa Rica using Spotify app on my Android device, I was prompted to sign up for Spotify Premium again (I had cancled premium earlier in the year), and I signed up again using my Paypal account as payment. Now my country is CR and I can not ...

Newbie

I was in Costa Rica using Spotify app on my Android device, I was prompted to sign up for Spotify Premium again (I had cancled premium earlier in the year), and I signed up again using my Paypal acco...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
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Why does the registration page refuse to verify my hotmail email address?

this account must certainly valid, no third party apps on main email or facebook. this email acct is for unknown apps.

Casual Listener

this account must certainly valid, no third party apps on main email or facebook. this email acct is for unknown apps.

thehangman59

Casual Listener

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Playlists suddenly created under my name without reason

Hi everybody, I have found out that today few playlists have suddenly appeared in my spotify app without me creating them. One was also created under different account name and I was subscribed to it. It looked like someone has hacked into my account...

Casual Listener

Hi everybody,   I have found out that today few playlists have suddenly appeared in my spotify app without me creating them. One was also created under different account name and I was subscri...

172 Views

0 replies

0 likes

Account
Security
  • 172 Views
  • 0 replies
  • 0 likes

My account got stolen

My account named therapystgg has been stolen i have been trying to contact with support for months but nobody seems to answer somone is trying to connect my account. edit: I contacted to the support they are trying to fix the situation right now.

Newbie

My account named therapystgg has been stolen i have been trying to contact with support for months but nobody seems to answer somone is trying to connect my account.   edit: I contacted to the...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes

Problems logging in to my account

Hi there,I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone for days. After entering my e-mail address and password, it says "You are offline" even though I am connected to the internet. I can, however,...

Casual Listener

Hi there, I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone for days. After entering my e-mail address and password, it says "You are offline" even...

171 Views

0 replies

0 likes

Login
  • 171 Views
  • 0 replies
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Lost my e-mail and pasword

I lost me e-mail en password, what i have to do?

Newbie

I lost me e-mail en password, what i have to do?

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Someone's account got "fused" with mine

Hey everyone, Recently I have a very unusual problem with my account. Few days ago, the music simply stopped. Thinking that it may be a net issue (I was using a mobile) I checked what's going on. Quick sweep of my playlists/albums and so on revealed ...

Newbie

Hey everyone,   Recently I have a very unusual problem with my account. Few days ago, the music simply stopped. Thinking that it may be a net issue (I was using a mobile) I checked what's goin...

194 Views

0 replies

0 likes

Account
Login
Other
Security
  • 194 Views
  • 0 replies
  • 0 likes

Suisse : Playlists et contenu propose aux onglets accueil et parcourir en allemand

Bonjour, J'habite a Geneve en Suisse. Je parle francais. Neanmoins lorsque Spotify me propose un contenu (podcast, livres audio, playlists) dans les onglets accueil et parcourir, ces derniers sont en allemand. Je ne comprends pas comment faire pour c...

Newbie

Bonjour,  J'habite a Geneve en Suisse. Je parle francais. Neanmoins lorsque Spotify me propose un contenu (podcast, livres audio, playlists) dans les onglets accueil et parcourir, ces derniers ...

ertusio

Newbie

789 Views

1 replies

11 likes

  • 789 Views
  • 1 replies
  • 11 likes

Premium options

Hi - I just switched from monthly premium subscription to the 12 month option where you get 2 months for free. Two questions here:I assume this will be seamlessly added to my current month which I already paid i.e. there won't be a double-charge for ...

Newbie

Hi - I just switched from monthly premium subscription to the 12 month option where you get 2 months for free. Two questions here: I assume this will be seamlessly added to my current month which I...

269 Views

0 replies

0 likes

Premium
  • 269 Views
  • 0 replies
  • 0 likes

multiple accounts log in problem

Hey there! i have 2 different accounts with 2 different playlist charged but, if i try to log in, both go to the same spotify account. Why?? first one has a email account, second one it's Facebook account, but if i log in with email account spotify o...

Newbie

Hey there! i have 2 different accounts with 2 different playlist charged but, if i try to log in, both go to the same spotify account. Why??   first one has a email account, second one it's Fa...

154 Views

0 replies

0 likes

Account
  • 154 Views
  • 0 replies
  • 0 likes

VERY URGENT: PLEASE HELP SO SICK OF THIS RUBBISH COMPANY

Here's the situation: As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset. HOWEVER, I've had my account for ages, and for whatever reason the mail.com address I...

Newbie

Here's the situation:   As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset.   HOWEVER, I've ha...

Robert_W

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes