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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82854 Views

9 replies

2 likes

Account
Login
  • 82854 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658672 Views

13 replies

4 likes

Account
  • 658672 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740269 Views

18 replies

29 likes

  • 740269 Views
  • 18 replies
  • 29 likes

La estafa de siempre: Spotify no puede comprobar domicilio de un familiar

Definitivamente dan buen servicio mientras dura. Y ya estoy pensando seriamente que el plan Familiar es una estafa muy bien hecha en su llamado plan familiar. Renove mi suscripcion a Plan Familiar con un miembro de mi familia que vive en la misma cas...

Newbie

Definitivamente dan buen servicio mientras dura. Y ya estoy pensando seriamente que el plan Familiar es una estafa muy bien hecha en su llamado plan familiar. Renove mi suscripcion a Plan Familiar co...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Can't login; had to recreate account

Attempted to log into app, it logs me in ... then split second later I'm back into login screen. Attempt to change pw, never receive email. I find i can recreate my account. Some of my music is recognized, but i don't have premium anymore. Curious wh...

Visitor

Attempted to log into app, it logs me in ... then split second later I'm back into login screen.    Attempt to change pw, never receive email.    I find i can recreate my acco...

207 Views

0 replies

0 likes

Account
Login
  • 207 Views
  • 0 replies
  • 0 likes

Unable to connect spotify to my facebook

Unable to connect my spotify to my facebook. Keep getting an error message: "Sorry there has been a temporary error, please try again later." Have tried quite a few times already, still not working. Any help would be highly appreciated.

Newbie

Unable to connect my spotify to my facebook.   Keep getting an error message:    "Sorry there has been a temporary error, please try again later."   Have tried quite a few t...

181 Views

0 replies

0 likes

Account
  • 181 Views
  • 0 replies
  • 0 likes

Billed for Premium every month but still says free

Hi—I’ve been paying for a Premium account for months but noticed that when I log in on my phone and computer my account says Get Premium, so I made a new account and started a free trial. Not really sure what is going on.

Newbie

Hi—I’ve been paying for a Premium account for months but noticed that when I log in on my phone and computer my account says Get Premium, so I made a new account and started a free trial. Not really ...

155 Views

0 replies

0 likes

Account
  • 155 Views
  • 0 replies
  • 0 likes

Won't receive password email

i've had spotify for a while and on my account i bought premium, then one day i went to listen to music and a bunch of new playlists had been made to music i've never listened to. that kept happening and so i decided to make a new account and i got p...

Newbie

i've had spotify for a while and on my account i bought premium, then one day i went to listen to music and a bunch of new playlists had been made to music i've never listened to. that kept happening...

169 Views

0 replies

0 likes

Account
  • 169 Views
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Configuring family account

I've just moved from premuim to family however my family members playlists are still using my log in (as the owner of the premuim account). I sent the invitation and it was accepted but we still seem to have just one log in and account. How do i sepe...

Newbie

I've just moved from premuim to family however my family members playlists are still using my log in (as the owner of the premuim account). I sent the invitation and it was accepted but we still seem...

266 Views

0 replies

0 likes

Account
  • 266 Views
  • 0 replies
  • 0 likes

logged out intermittently/automatically.

So I have an account with Telecom that gives me spotify for free. I want to use that login on another phone and download all my music to listen to it offline so i can listen to it when i am driving through areas with no cell phone coverage. Intermitt...

Newbie

So I have an account with Telecom that gives me spotify for free. I want to use that login on another phone and download all my music to listen to it offline so i can listen to it when i am driv...

199 Views

0 replies

0 likes

Account
Login
Subscription
  • 199 Views
  • 0 replies
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can't login anymore, i don't know why

Hi everyone,So my problem started when i wanted to fix my friendslist, i couldnt see my friends on spotify anymore.so a reinstalled, relaunched, and then went to facebook / settings / apps, clicked on the cross to disable spotify, and then re-enabled...

Newbie

Hi everyone, So my problem started when i wanted to fix my friendslist, i couldnt see my friends on spotify anymore. so a reinstalled, relaunched, and then went to facebook / settings / apps, click...

user-removed

Not applicable

261 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cancel account I can't log into

I think I might have two Facebook Spotify accounts connected to the same Facebook. I can't log into the premium account but only the free one. I've never been able to log on to my pc and get into the premium one. I logged out of my phone to see if I ...

Visitor

I think I might have two Facebook Spotify accounts connected to the same Facebook.  I can't log into the premium account but only the free one. I've never been able to log on to my pc and get i...

user-removed

Not applicable

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Can't log in

I use the app everyday and was using it this morning but now I've been logged out on all of my devices and when I try logging in with facebook it tells me "username or password is incorrect" and I reset my password using my email but when I logged in...

Newbie

I use the app everyday and was using it this morning but now I've been logged out on all of my devices and when I try logging in with facebook it tells me "username or password is incorrect" and I re...

200 Views

0 replies

0 likes

Account
Login
  • 200 Views
  • 0 replies
  • 0 likes

Two Accounts Accidentally Merging?

I have two accounts - one on Premium, one that is free. A few days ago I logged out of the premium account and logged back in; this time it showed me a weird mix of MY account and my MOTHER'S account (frequently accessed on another computer in the ho...

Newbie

I have two accounts - one on Premium, one that is free. A few days ago I logged out of the premium account and logged back in; this time it showed me a weird mix of MY account and my MOTHER'S account...

218 Views

0 replies

0 likes

Account
Login
Other
Premium
  • 218 Views
  • 0 replies
  • 0 likes

Cannot change country

Hello, I have a German laptop with a German IP address that's preventing me from changing my country. I would like to update my payment information, but it's still charging me in euros. Can anyone help me do this? Thanks!Joy

Newbie

Hello,    I have a German laptop with a German IP address that's preventing me from changing my country. I would like to update my payment information, but it's still charging me in euros...

253 Views

0 replies

0 likes

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Cancelar Assinatura

Boa noite, eu acabei de assinar o spotify premium por 3 meses, mas nao quero que assinem automaticamente depois dos 3 meses, ou seja, se na opcao cancelar premium no site do spotify, sera cancelado a cobranca automatica ? se sim, eu perderei os 3 mes...

Newbie

Boa noite, eu acabei de assinar o spotify premium por 3 meses, mas nao quero que assinem automaticamente depois dos 3 meses, ou seja, se na opcao cancelar premium no site do spotify, sera cancelado a...

543 Views

0 replies

0 likes

  • 543 Views
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individual deal to family deal

If my family each has the 99 cent deal can we transfer over to the family deal and not lose our music? Thanks

Newbie

If my family each has the 99 cent deal can we transfer over to the family deal and not lose our music? Thanks

307 Views

0 replies

0 likes

Subscription
  • 307 Views
  • 0 replies
  • 0 likes

I cant open my accont

I was just using my premium last ningt but when i tried to open it today i cant log in even if the account and password were correct. Tried it several times. So i decided to try to reset the password hoping that it might work. When i enter my account...

Newbie

I was just using my premium last ningt but when i tried to open it today i cant log in even if the account and password were correct. Tried it several times. So i decided to try to reset the password...

343 Views

0 replies

0 likes

Account
Login
Premium
  • 343 Views
  • 0 replies
  • 0 likes

Password reset email not received

Hi, I'm trying to reset my password but I haven't received any emails and I've tried multiple times. I'm on a premium account and its not in my junk folder. Any help? My user name is perejm-au Thanks!

Casual Listener

Hi,  I'm trying to reset my password but I haven't received any emails and I've tried multiple times. I'm on a premium account and its not in my junk folder.    Any help? My user na...

Annap1

Casual Listener

357 Views

1 replies

0 likes

Account
Premium
  • 357 Views
  • 1 replies
  • 0 likes

Odeme gerceklesti ama premium aktif olmadi

Bu aksam hesabimda kart bilgilerini girdikten sonra makbuzu aldim fakat premium aktif olmadi

Newbie

Bu aksam hesabimda kart bilgilerini girdikten sonra makbuzu aldim fakat premium aktif olmadi

323 Views

0 replies

0 likes

  • 323 Views
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Superuser Contribution Help getting premium

First of all, I am BEYOND FRUSTRATED at Spotify, as my solution is an easy fix if I could contact them, but I can not. Having to post on a Spotify internet board for help is absolute terrible customer service, and I would not continue to use Spotify ...

Newbie

First of all, I am BEYOND FRUSTRATED at Spotify, as my solution is an easy fix if I could contact them, but I can not.  Having to post on a Spotify internet board for help is absolute terrible c...

Jack

Roadie

291 Views

1 replies

0 likes

Premium
  • 291 Views
  • 1 replies
  • 0 likes

My Spotify Account Page Is in an Unknown Language

Hello, I'm a Spotify Preium member having trouble with my Spotify. The trouble is that, even though my defualt language for Spotify is set for English, and my location is set for "US," my Spotify account page nevertheless opens in Hungarian. I only k...

Casual Listener

Hello,   I'm a Spotify Preium member having trouble with my Spotify. The trouble is that, even though my defualt language for Spotify is set for English, and my location is set for "US," my Sp...

366 Views

0 replies

0 likes

Account
  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution I've been getting charged twice in one month for Spotify!!

October I was charged twice for Spotify Premium, once on the 23rd and again on the 30th. This also happened last month in November, I was charged once on the 23rd and then again on the 30th. I would like to find out how to fix this problem before it ...

Newbie

October I was charged twice for Spotify Premium, once on the 23rd and again on the 30th. This also happened last month in November, I was charged once on the 23rd and then again on the 30th. I would ...

Daisy

Spotify Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes