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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155227 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155227 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10567 Views
  • 3 replies
  • 10 likes
  • Security
  • 10567 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505795 Views
  • 985 replies
  • 112 likes
  • Account
  • 505795 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124363 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124363 Views
  • 74 replies
  • 12 likes

Unable to reset password

I forgot my Spotify password. Tried to reset it by using https://www.spotify.com/password-reset/ . I've tried many times today, and several hours later I still haven't received email from Spotify. Been in contact with Spotify support two times today,...

  • Casual Listener
  • I forgot my Spotify password. Tried to reset it by using  https://www.spotify.com/password-reset/  . I've tried many times today, and several hours later I still haven't received email from...
  • FF82
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Can not creat a new account

helloI'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered.When I sign up for a facebook account, the login page always gives me the following message: https://prnt.sc/i3hfcePlease let me kno...

  • Newbie
  • hello I'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered. When I sign up for a facebook account, the login page always gives me the fol...
  • Luke
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
  • 359 Views
  • 1 replies
  • 0 likes

How can people find me by facebook name?

Hi,I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?

  • Newbie
  • Hi, I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?
  • itu_
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

somebody is playing music on my account

somebody has logged in to my account and randomly started playing music,i'm sure it's not one of my relatives and i've changed my password and also logged out everybody on my account, but the other device didn't seem to bothered by it and kept playin...

  • Casual Listener
  • somebody has logged in to my account and randomly started playing music, i'm sure it's not one of my relatives and i've changed my password and also logged out everybody on my account, but the other...
  • Maxim
  • Spotify Star
  • 880 Views
  • 3 replies
  • 0 likes
  • Account
  • 880 Views
  • 3 replies
  • 0 likes

E-mail in Facebook geaendert- Spotify uebernimmt nicht

Hallo Ich habe vor kurzen meine E-mail Adresse in Facebook geaendert aber leider uebernimmt Spotify das nicht... Unter mein Konto bei Spotify steht immernoch meine alte E-mail Adresse (auf die ich keinen Zugriff mehr habe).Mein Problem ist jetzt, das...

  • Newbie
  • Hallo 🙂 Ich habe vor kurzen meine E-mail Adresse in Facebook geaendert aber leider uebernimmt Spotify das nicht... Unter mein Konto bei Spotify steht immernoch meine alte E-mail Adresse (auf die ic...
  • 377 Views
  • 0 replies
  • 1 likes
  • 377 Views
  • 0 replies
  • 1 likes

Can you merge a Premium account with an already existing Facebook account?

Hi there, I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotify/Facebook account. Thanks!

  • Newbie
  • Hi there,   I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotif...
  • EddSchlaghecke
  • Regular
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Can't log in because i made my account overseas.

Made my spotify account when on holiday now I can' use it in my country.

  • Newbie
  • Made my spotify account when on holiday now I can' use it in my country.
  • IguanaSetup
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Delete my old spotify account

So i made a new account and I want to connect it to facebook. How do i delete my previous account?

  • Newbie
  • So i made a new account and I want to connect it to facebook. How do i delete my previous account?
  • IguanaSetup
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Account Locked

I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically just paying for Hulu. Any help?

  • Newbie
  • I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically...
  • user-removed
  • Not applicable
  • 461 Views
  • 2 replies
  • 0 likes
  • Security
  • 461 Views
  • 2 replies
  • 0 likes

Favorites list is gone!

Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there any way to fix this? T.

  • Casual Listener
  • Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there ...
  • user-removed
  • Not applicable
  • 5366 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 5366 Views
  • 4 replies
  • 1 likes

Charged by Apple and Spotify

I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried but they have only refunded me for 2 months and refus...

  • Casual Listener
  • I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried bu...
  • mikaelamac98
  • Casual Listener
  • 838 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 838 Views
  • 4 replies
  • 0 likes

Account locked out

So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and letters from Africa asking for free money. I never ...

  • Casual Listener
  • So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and ...
  • user-removed
  • Not applicable
  • 3818 Views
  • 5 replies
  • 0 likes
  • Account
  • 3818 Views
  • 5 replies
  • 0 likes

HELP ASAP

i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a new account instead intentionally only attempted to ...

  • Newbie
  • i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a n...
  • Bittencourt
  • Spotify Star
  • 1042 Views
  • 2 replies
  • 0 likes
  • 1042 Views
  • 2 replies
  • 0 likes

My spotify won't recognize my premium account

Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. Then, I upgraded to premium, and that doesn't work either. It wo...

  • Newbie
  • Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium.  I updated the country to match my IP, and it wouldn't work.  T...
  • Cranson123
  • Newbie
  • 13613 Views
  • 19 replies
  • 1 likes
  • 13613 Views
  • 19 replies
  • 1 likes

About payment slip

What should I do if the payment slip is not displayed?

  • Casual Listener
  • What should I do if the payment slip is not displayed?
  • tttti22
  • Casual Listener
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

Superuser Contribution I created a new Spotify account and they gave me a username?

Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided to just give me this user instead: r05mgsze3n1mcjd0j...

  • Newbie
  • Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided t...
  • deeguh
  • Newbie
  • 1810 Views
  • 7 replies
  • 0 likes
  • 1810 Views
  • 7 replies
  • 0 likes

Solved!! Need Help Finding My Premium Account

Hello, just a few things up front on my situation. I just made this username so I could make a thread here. My problem is that I can't figure out my username/password for the account I had and could log into, with premium, just a few days ago. I logg...

  • Regular
  • Hello, just a few things up front on my situation.  I just made this username so I could make a thread here.  My problem is that I can't figure out my username/password for the account I ha...
  • d2004
  • Casual Listener
  • 14076 Views
  • 13 replies
  • 0 likes
  • 14076 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Premium subscription stopped after 2 weeks

Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. - I try to logout and login again in several occasions but it still does no...

  • Newbie
  • Hello,   I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. ...
  • Aimee_T
  • Roadie
  • 892 Views
  • 1 replies
  • 0 likes
  • Account
  • 892 Views
  • 1 replies
  • 0 likes

No acces

After getting a new phone i will have no acces to my account to start spotify.I have spotify premium and i am the admin. Tried to get a new passwordBut it does not work.

  • Visitor
  • After getting a new phone i will have no acces to my account to start spotify. I have spotify premium and i am the admin. Tried to get a new password But it does not work.
  • user-removed
  • Not applicable
  • 342 Views
  • 2 replies
  • 0 likes
  • Login
  • 342 Views
  • 2 replies
  • 0 likes