Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155578 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155578 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10578 Views
  • 3 replies
  • 10 likes
  • Security
  • 10578 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506001 Views
  • 985 replies
  • 112 likes
  • Account
  • 506001 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124388 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124388 Views
  • 74 replies
  • 12 likes

Login Win 10 Not working.

Enter email then password and press login and it does stays dark and does not load spotify. Tried reinstalling without luck

  • Newbie
  • Enter email then password and press login and it does stays dark and does not load spotify.  Tried reinstalling without luck  
  • SuperConker
  • Casual Listener
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Spotify won't login . Android user

Login bug, old, recurring bug.I wonder how many users Spotify daily loses with such an issue. I had this for SEVERAL times and on different Spotify versions, on different Android versions. It's recurring, and made me migrate to other similar apps alr...

  • Newbie
  • Login bug, old, recurring bug. I wonder how many users Spotify daily loses with such an issue. I had this for SEVERAL times and on different Spotify versions, on different Android versions. It's rec...
  • SuperConker
  • Casual Listener
  • 803 Views
  • 1 replies
  • 0 likes
  • bug
    Login
  • 803 Views
  • 1 replies
  • 0 likes

Solved!! Olvide mi usuario y correo electronico

Hola, he dejado una cuenta con premium a un familiar, y ahora ha cerrado sesión y para volver a entrar no recuerda ni su nombre de usuario ni su correo electronico, alguien podría ayudarme a recuperar la cuenta o al menos a dar de baja al premium par...

  • Casual Listener
  • Hola, he dejado una cuenta con premium a un familiar, y ahora ha cerrado sesión y para volver a entrar no recuerda ni su nombre de usuario ni su correo electronico, alguien podría ayudarme a recupera...
  • osornios
  • Spotify Star
  • 235974 Views
  • 12 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 235974 Views
  • 12 replies
  • 0 likes

Customer Service Phone Number (UK)

Hi, I have submitted a query via the contact form and had no reply. Does anyone have a phone number so that I can speak to someone? Its impossible to find on the website and anywhere else on the Internet. (Apologies if this has been posted before) Th...

  • Casual Listener
  • Hi,   I have submitted a query via the contact form and had no reply.   Does anyone have a phone number so that I can speak to someone? Its impossible to find on the website and any...
  • 3825
  • Newbie
  • 27259 Views
  • 45 replies
  • 2 likes
  • Other
  • 27259 Views
  • 45 replies
  • 2 likes

Cannot login

hello,i have a spotify premium being used on a Sonos and Spotify mobile.my username is fekish30 Now i have a new mobile, but it says that such account doesnt exists and thus i cannot login. Any ideas please on what to do?

  • Casual Listener
  • hello, i have a spotify premium being used on a Sonos and Spotify mobile. my username is fekish30   Now i have a new mobile, but it says that such account doesnt exists and thus i cannot log...
  • fekish1
  • Casual Listener
  • 719 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 719 Views
  • 2 replies
  • 0 likes

HELP...

I got a new phone, and now I can't figure out what my Spotify was. I made a new email, just to use to make a Spotify account. An email that I do not use, nor do I remember what it was. I've tried anything that I can think of. Is there anyway that you...

  • Casual Listener
  • I got a new phone, and now I can't figure out what my Spotify was. I made a new email, just to use to make a Spotify account. An email that I do not use, nor do I remember what it was. I've tried any...
  • Robert_W
  • Community Legend
  • 636 Views
  • 6 replies
  • 0 likes
  • 636 Views
  • 6 replies
  • 0 likes

Solved!! How to connect a Spotify account to a Facebook Spotify account?

Hi,I made a Spotify account with an email address a while back, and I seemingly also made a separate account with my Facebook account. I want to connect the 'email account' with Facebook, but it won't let me, and I don't really want to lose all my da...

  • Casual Listener
  • Hi, I made a Spotify account with an email address a while back, and I seemingly also made a separate account with my Facebook account. I want to connect the 'email account' with Facebook, but it wo...
  • seawaif
  • Casual Listener
  • 617 Views
  • 3 replies
  • 0 likes
  • 617 Views
  • 3 replies
  • 0 likes

Paypal linked to other account

So i had an account linked to facebook that i cant access anymore since i removed facebook. I can't reactivate the account and it seems the support over at paypal is too stupid and tells me to just make a new account... So i have this new account but...

  • Newbie
  • So i had an account linked to facebook that i cant access anymore since i removed facebook. I can't reactivate the account and it seems the support over at paypal is too stupid and tells me to j...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

How do I get Spotify to recognize I DON'T WANT TO LISTEN TO CHRISTIAN ROCK???

Up until today I had never actually used the Daily Mix playlists. I decided I could use a little more variety so I thought "why not?" and jumped in. Now I get only Christian Rock 19/20 times.I have literally 1 SONG of Christian Rock saved out of like...

  • Regular
  • Up until today I had never actually used the Daily Mix playlists. I decided I could use a little more variety so I thought "why not?" and jumped in. Now I get only Christian Rock 19/20 times. I ha...
  • christorita
  • Newbie
  • 4324 Views
  • 10 replies
  • 3 likes
  • 4324 Views
  • 10 replies
  • 3 likes

Solved!! Merging accounts to family plan

Hi,I'm looking to change my premium membership to a family premium membership. Right now my partner and I both have separate premium accounts and we'd save a bit of money if we did the family thing.How do I move them BOTH over to one family account w...

  • Casual Listener
  • Hi, I'm looking to change my premium membership to a family premium membership. Right now my partner and I both have separate premium accounts and we'd save a bit of money if we did the family thing...
  • chbeml
  • Casual Listener
  • 81547 Views
  • 3 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 81547 Views
  • 3 replies
  • 4 likes

Received email that i cancelled my account!

Hi, Today i received email from Spotify saying that i have cancelled my account, but i never did. I been logged out from all the devices (phone and computer). When i try to log in says my email address doesnt exist. Payments are fine and next one is ...

  • Newbie
  • Hi,   Today i received email from Spotify saying that i have cancelled my account, but i never did. I been logged out from all the devices (phone and computer). When i try to log in says my em...
  • Maxim
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

two accounts with the same email address

Hi there, I was reading that people had similar problems, but it didn't seem to be exactly what I have Here is what happened: When Spotify came out it was only possible to sign-up with your facebook account, so that was what I did. My email address I...

  • Casual Listener
  • Hi there,   I was reading that people had similar problems, but it didn't seem to be exactly what I have   Here is what happened: When Spotify came out it was only possible to sign-...
  • mirellatf89
  • Newbie
  • 5082 Views
  • 4 replies
  • 1 likes
  • 5082 Views
  • 4 replies
  • 1 likes

Can't Log in with PC

Hi.I just donwloaded spotify for pc and i can't log in.When i click "log in with facebook" anything happens i don't know why.When i try to put my E-mail and psw and hit log in nothing happens as well

  • Casual Listener
  • Hi. I just donwloaded spotify for pc and i can't log in. When i click "log in with facebook" anything happens i don't know why. When i try to put my E-mail and psw and hit log in nothing happens a...
  • Moss98
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 319 Views
  • 2 replies
  • 0 likes

Need to change payment method but account is disabled...

My account was recently disabled when my payment providor selected fraudulent activity and cancelled the card. I would like to go into my account and update my payment method but the account has been disabled. How can I do this without creating an en...

  • Newbie
  • My account was recently disabled when my payment providor selected fraudulent activity and cancelled the card. I would like to go into my account and update my payment method but the account has been...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! ServiceInfo scam?

I got this message on my phone, in norwegian: "Advarsel! Din Spotify konto er utgaatt. Aktiver 6 maaneder Spotify Premium Naa! Klikk her: https://goo.gl/Mnm54F" I have not done anything since i belive it is a scam... Does someone in here know anythin...

  • Newbie
  • I got this message on my phone, in norwegian: "Advarsel! Din Spotify konto er utgaatt. Aktiver 6 maaneder Spotify Premium Naa! Klikk her: https://goo.gl/Mnm54F"   I have not done anything sinc...
  • HenrikW93
  • Newbie
  • 575 Views
  • 1 replies
  • 0 likes
  • Other
  • 575 Views
  • 1 replies
  • 0 likes

Couldn't log in via desktop (windows 10)

3 days ago, my desktop app says i'm offline eventhough im sure im connected with internet. So i tried to relog. However, after logging out, i could not log in again. I clicked the LOG IN WITH FACEBOOK button but nothing happened. I even tried to log ...

  • Regular
  • 3 days ago, my desktop app says i'm offline eventhough im sure im connected with internet. So i tried to relog. However, after logging out, i could not log in again. I clicked the LOG IN WITH FA...
  • Luke
  • Spotify Star
  • 638 Views
  • 6 replies
  • 0 likes
  • Login
  • 638 Views
  • 6 replies
  • 0 likes

30 second preview not available in your country message on embedded content on mobile site

Hello, I have several Spotify songs and playlists embedded in a Squarespace site we are about to launch. On desktop they play fine. On mobile - on some of the songs I get the message: "The 30 second audio preview for this track is not availalble in y...

  • Newbie
  • Hello, I have several Spotify songs and playlists embedded in a Squarespace site we are about to launch. On desktop they play fine. On mobile - on some of the songs I get the message: "The 30 second ...
  • 537 Views
  • 0 replies
  • 1 likes
  • 537 Views
  • 0 replies
  • 1 likes

Superuser Contribution Wrong E-Mail

I used the wrong e-mail while registering. I can not reach the account that i wrote wrong. I want to change my e-mail account

  • Newbie
  • I used the wrong e-mail while registering. I can not reach the account that i wrote wrong. I want to change my e-mail account
  • Melody
  • Spotify
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my accountn

Someone else is using my account, how Can i change my password if i am logged in via Facebook?

  • Casual Listener
  • Someone else is using my account, how Can i change my password if i am logged in via Facebook?
  • Steven-Petersen
  • Casual Listener
  • 923 Views
  • 2 replies
  • 0 likes
  • 923 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Artists

I released my EP yesterday and now I would like to sync my artist account with my personal Spotify account. I’ve tried to do this using ‘Spotify Artists’ but it’s not finding my name and the link isn’t working

  • Newbie
  • I released my EP yesterday and now I would like to sync my artist account with my personal Spotify account. I’ve tried to do this using ‘Spotify Artists’ but it’s not finding my name and the link isn...
  • Melody
  • Spotify
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes