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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82040 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657505 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738828 Views

18 replies

29 likes

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  • 18 replies
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Premium family failure

Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant...

Newbie

Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant... 

225 Views

0 replies

0 likes

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Problema em pagamento com cartao de credito na conta premium

Boa tarde, estou tendo problema para pagar meu Spotify Premium. Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e esta liberado. a unica forma de pagamento e com cartao de cr...

Newbie

Boa tarde, estou tendo problema para pagar meu Spotify Premium.   Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e ...

351 Views

0 replies

0 likes

Account
Premium
  • 351 Views
  • 0 replies
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Connected to Facebook, doesn't show my profile pic

I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and PC app it isn't.

Newbie

I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
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Country change for Spotify family

Hello I want to use an family subscription but I am student abroad in Belgium. My parents lives in Turkey. Now I see Belgium at my account on Sportify and I can not change it to Turkey When I go to the payment site, I see the currency in Euros and no...

Casual Listener

Hello   I want to use an family subscription but I am student abroad in Belgium.   My parents lives in Turkey.   Now I see Belgium at my account on Sportify and I can not change ...

Maxim

Spotify Star

389 Views

3 replies

0 likes

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  • 3 replies
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having Premium Family but cant Invite someone

Hi I have a premium family account - but I I click to premium family there is just a block page. What i need to do that i get the window to invite my family members?

Newbie

Hi I have a premium family account - but I I click to premium family there is just a block page.   What i need to do that i get the window to invite my family members?

282 Views

0 replies

0 likes

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family account connecting with app

My son has applied the email on his smartphone as a family member but on the app he has no premium ? How do I connect the app with the premium family membership?

Gig Goer

My son has applied the email on his smartphone as a family member but on the app he has no premium ? How do I connect the app with the premium family membership?

318 Views

0 replies

0 likes

Account
  • 318 Views
  • 0 replies
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Someone else is using my account

Good morning, I have an issue with my account. There is another computer using my account, and even when I choose to sign out from everywhere, this computer is still connected. What can I do? Thx

Visitor

Good morning, I have an issue with my account.   There is another computer using my account, and even when I choose to sign out from everywhere, this computer is still connected.   What...

243 Views

0 replies

0 likes

  • 243 Views
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I deleted my Facebook

I really wish i could see my 2017 but i cant get access to my account ))): (im still logged into pc and android aplications)

Newbie

I really wish i could see my 2017 but i cant get access to my account ))): (im still logged into pc and android aplications)

196 Views

0 replies

0 likes

Account
Login
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Forgotten information

I created a Spotify premium account and it somehow logged me out. I can't remember the username or email so I can't log in, but I don't want to be paying for an account I can't use. Please help

Newbie

I created a Spotify premium account and it somehow logged me out. I can't remember the username or email so I can't log in, but I don't want to be paying for an account I can't use. Please help 

208 Views

0 replies

0 likes

  • 208 Views
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[Family] Allow Family Members with a different Address

Hi I need some help please on adding my family to premium. I've logged in however when I press to button to add member of the family the screen says white and doesn't give me any options, please can someone point in the the right direction many thank...

Newbie

Hi I need some help please on adding my family to premium. I've logged in however when I press to button to add member of the family the screen says white and doesn't give me any options, please can ...

191 Views

0 replies

0 likes

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kredi kartimdan para cekildi ve premiuma gecemedim

Premium olabilmek icin bir haftalik deneme suresi aldim. 1 hafta sonra premium olmak icin kredi karti ile denedim ama olmadi. Baska bir kredi karti ile denedim yine olmadi. 2. deneyisimde oldu ama bu sefer 3 kere para cekti ve hala premium degilim gi...

Casual Listener

Premium olabilmek icin bir haftalik deneme suresi aldim. 1 hafta sonra premium olmak icin kredi karti ile denedim ama olmadi. Baska bir kredi karti ile denedim yine olmadi. 2. deneyisimde oldu ama bu...

366 Views

0 replies

2 likes

Account
  • 366 Views
  • 0 replies
  • 2 likes

I just got a new phone and it's not letting me in my Spotify account and I already paid my premium a

I just got a new phone and it's not letting me connect to my Spotify account and my premium is already been paid now what do I do now I cannot get in all my music is in my Spotify account

Newbie

I just got a new phone and it's not letting me connect to my Spotify account and my premium is already been paid now what do I do now I cannot get in all my music is in my Spotify account

165 Views

0 replies

0 likes

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Problemi di accesso

Buongiorno,da due mesi pago l'abbonamento a PREMIUM FAMILY ma questo mese i miei family members non riescono ad entrare

Newbie

Buongiorno,da due mesi pago l'abbonamento a PREMIUM FAMILY ma questo mese i miei family members non riescono ad entrare

207 Views

0 replies

0 likes

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Can't find playlist I deleted from the recover playlist site

So. I can't find playlist I deleted from the recovery site. I am 100% sure I'm on the right account etc. Please help!!

Newbie

So. I can't find playlist I deleted from the recovery site. I am 100% sure I'm on the right account etc. Please help!!

378 Views

0 replies

1 likes

Account
  • 378 Views
  • 0 replies
  • 1 likes

account and email wierdness

I created my spotfy account with my email address and then linked my facebook - a few years ago. All is fine no problem However, at the end of the month, my email was not recognised or password, but I can log in with facebook, and I have my playlists...

Newbie

I created my spotfy account with my email address and then linked my facebook - a few years ago.  All is fine no problem   However, at the end of the month, my email was not recognised or...

203 Views

0 replies

0 likes

  • 203 Views
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Got charged twice.

How can i talk with or email someone from Spotify!!?? Idk how or who is using my bank info. I got billed twice for 9.99 And it says to log in with ur emails incase it's from any of them. I did and it doesn't show that i have another Spotify acct. I n...

Newbie

How can i talk with or email someone from Spotify!!?? Idk how or who is using my bank info. I got billed twice for 9.99 And it says to log in with ur emails incase it's from any of them. I did and it...

214 Views

0 replies

0 likes

Account
  • 214 Views
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Spotify y Facebook

Hola, Hace ya un tiempo elimine definitivamente mi cuenta de Facebook y olvide que mi cuenta de Spotify estaba conectada a la misma, por ende ya no puedo iniciar sesion, lo cual es logico. Mi problema es que no me deja utilizar el email anterior para...

Visitor

Hola,   Hace ya un tiempo elimine definitivamente mi cuenta de Facebook y olvide que mi cuenta de Spotify estaba conectada a la misma, por ende ya no puedo iniciar sesion, lo cual es logico.&n...

259 Views

0 replies

0 likes

  • 259 Views
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LAOS - unable to log onto my premium account

Hi, i'm currently travelling through Laos and accidentely threw the spotify app off my phone. I was able to re- install the app but cannot log onto my premium account. When I click on log in, nothing happens. I've tried downloading it twice already w...

Newbie

Hi,   i'm currently travelling through Laos and accidentely threw the spotify app off my phone. I was able to re- install the app but cannot log onto my premium account. When I click on log in...

810 Views

0 replies

0 likes

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How to avail of Spotify premium $99/year promo if I have an existing premium subscription?

There is an ongoing $99/year promo for Spotify in Singapore but my ongoing premium subscription just refreshed. Im interested to avail the $99 promo but not sure how it will work with my existing subscription. Please help. Thanks!

Casual Listener

There is an ongoing $99/year promo for Spotify in Singapore but my ongoing premium subscription just refreshed. Im interested to avail the $99 promo but not sure how it will work with my existing sub...

366 Views

0 replies

0 likes

Account
Subscription
  • 366 Views
  • 0 replies
  • 0 likes

Switch from premium to free

I'm trying to cancel my premium and use the free version. It won't let me. Every time I go to the app it says there's a problem with my payment so my account is on pause. I click on cancel subscription and it says an error . So unless you pay you can...

Casual Listener

I'm trying to cancel my premium and use the free version. It won't let me.   Every time I go to the app it says there's a problem with my payment so my account is on pause. I click on cancel s...

user-removed

Not applicable

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes