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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83213 Views

29 replies

0 likes

  • 83213 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104137 Views

10 replies

3 likes

Account
Login
  • 104137 Views
  • 10 replies
  • 3 likes

Solved!! My account email was changed without my permission. Please Help

I had to create a new temp account just to post this but someone has changed my email associated with my account. Please help

Casual Listener

I had to create a new temp account just to post this but someone has changed my email associated with my account. Please help

Maxim

Spotify Star

15865 Views

3 replies

0 likes

Account
  • 15865 Views
  • 3 replies
  • 0 likes

Account is being used somewhere else

Hello, I am getting an alert that "Spotify has been paused becuase your account is being used somewhere else." I logged out of all devices remotely on the Account page on Spotify and even changed my password. But I am still get this alert and can't l...

Newbie

Hello,   I am getting an alert that "Spotify has been paused becuase your account is being used somewhere else." I logged out of all devices remotely on the Account page on Spotify and even ch...

Maxim

Spotify Star

378 Views

1 replies

0 likes

Security
  • 378 Views
  • 1 replies
  • 0 likes

Can’t access account and make payment

Hello I cannot access my account due to I cannot change my country in the edit section.Only USA given.Im currently living in Qatar .Please help and solve this situation

Newbie

Hello           I cannot access my account due  to I cannot change my country in the edit section.Only USA given.Im currently living in Qatar .Please help and solve th...

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Gift Card not valid - Account Created through a Promo

I received a $30 gift card that I'd like to use for Spotify Premium. When I went to the redemption page, I received this error message: Unfortunately this Premium code does not seem to be valid. Try again or contact customer service. In searching thr...

Newbie

I received a $30 gift card that I'd like to use for Spotify Premium. When I went to the redemption page, I received this error message: Unfortunately this Premium code does not seem to be valid....

Fooshizzle

Newbie

1240 Views

2 replies

2 likes

Account
Other
Premium
Subscription
  • 1240 Views
  • 2 replies
  • 2 likes

Ik betaal voor Premium, maar ik heb nu alleen toegang tot een Free account

Hoi, Ik betaal al vanaf 27-06-2016 voor Premium en heb vorige maand (27-07-2017) dan ook keurig betaald, maar ik krijg ineens reclame tussendoor en overal staat aangegeven dat ik een Free account heb. Is het mogelijk dat mijn Premium account uit zich...

Newbie

Hoi,   Ik betaal al vanaf 27-06-2016 voor Premium en heb vorige maand (27-07-2017) dan ook keurig betaald, maar ik krijg ineens reclame tussendoor en overal staat aangegeven dat ik een Free ac...

Geertjan1970

Newbie

1233 Views

3 replies

1 likes

  • 1233 Views
  • 3 replies
  • 1 likes

I am invited for spotify family and dit not receive any mail..

my husband sent several times his invitation for spotify family, I didn't receive any invitations. the email adress he used is correct.. please help..

Newbie

my husband sent several times his invitation for spotify family, I didn't receive any invitations. the email adress he used is correct.. please help..     

NickPembo

Casual Listener

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Can't login

Can't login since yesterday. Login is not working on Xbox One X. And on my PC it says "no internet connection" But that is not the case....

Regular

Can't login since yesterday. Login is not working on Xbox One X. And on my PC it says "no internet connection" But that is not the case....

Luke

Community Legend

2423 Views

15 replies

0 likes

Account
Login
  • 2423 Views
  • 15 replies
  • 0 likes

Trying to upgrade to Premium.

When I go to Account > in Username their is a name in there that is just a bunch of letters and numbers and the subscription says Free. I try to select each one but nothing happens? Not sure whey a Username is already there? Any suggestions?

Casual Listener

When I go to Account > in Username their is a name in there that is just a bunch of letters and numbers and the subscription says Free. I try to select each one but nothing happens?  Not sure...

Bach9070

Casual Listener

290 Views

2 replies

0 likes

Account
Subscription
  • 290 Views
  • 2 replies
  • 0 likes

My Username

Hi, so my username that i chose for spotify is “amynewburg” but when I go to settings and look for my account it says my username is “swkomm7nnxx2gszj86j0a0k2n”. Every time I want to send someone a link to my spotify account, that shows up in the URL...

Newbie

Hi, so my username that i chose for spotify is “amynewburg” but when I go to settings and look for my account it says my username is “swkomm7nnxx2gszj86j0a0k2n”. Every time I want to send someone a l...

Maxim

Spotify Star

348 Views

1 replies

0 likes

Account
  • 348 Views
  • 1 replies
  • 0 likes

List with hacked accounts / Lista com contas hackeads

My account was hacked. Someone good, saw that my account was hacked and warned me. In addition to my account, this person says that the following accounts have been hacked: * If this is on the list, change your email and password already. More Than 2...

Newbie

My account was hacked. Someone good, saw that my account was hacked and warned me. In addition to my account, this person says that the following accounts have been hacked:   * If t...

Maxim

Spotify Star

3702 Views

1 replies

0 likes

Account
Login
Security
  • 3702 Views
  • 1 replies
  • 0 likes

Premium

Hi there, so with my phone contract I got Spotify premium but for some reason it’s not working, could you help?

Newbie

Hi there, so with my phone contract I got Spotify premium but for some reason it’s not working, could you help? 

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

This can't be legit?

I recieved this sms minutes ago. Total scam or what? Translated swe to eng:Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US dollar)Click Here: m.mr4.co/2i7EgLOUT4 to 71180

Newbie

I recieved this sms minutes ago. Total scam or what?   Translated swe to eng: Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US d...

Sunnysingsalot

Regular

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes

I remember my username, but i can’t find the email account i used to create my account.

I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password.thanks for helping!

Newbie

I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password. thanks for helping!

kejt_

Community Legend

356 Views

1 replies

1 likes

Account
  • 356 Views
  • 1 replies
  • 1 likes

Solved!! Account Compromised (AKA "Hacked")

I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen to is added to my playlist, strange genre suggesti...

Newbie

I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen...

Nightslash360

Roadie

1367 Views

2 replies

0 likes

Account
Security
  • 1367 Views
  • 2 replies
  • 0 likes

Terms and Conditions

I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not want to cancel it. I do not want anything to happen to...

Casual Listener

I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not wan...

Maxim

Spotify Star

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
  • 0 likes

Acc Hacked via facebook

I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the account name had changed (it was previously my logi...

Newbie

I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the ...

IguanaSetup

Community Legend

405 Views

1 replies

0 likes

Security
  • 405 Views
  • 1 replies
  • 0 likes

Family member cant activate premium for family invite

First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the error is not specific to the address already.

Newbie

First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the...

huhuk81

Casual Listener

357 Views

1 replies

0 likes

Account
Premium
Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Someone made into my account

Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into my account, changing the password and email so I c...

Newbie

Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into...

imattolo

Community Legend

280 Views

1 replies

0 likes

Account
Login
  • 280 Views
  • 1 replies
  • 0 likes

Someone is using my account

Hi,I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing, taking back control of the music whenever I switch b...

Casual Listener

Hi, I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing,...

IguanaSetup

Community Legend

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Account hacked!!!!!

Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a completely different email address than I have !!!...

Newbie

Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a...

user-removed

Not applicable

547 Views

2 replies

1 likes

Security
  • 547 Views
  • 2 replies
  • 1 likes