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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77136 Views

28 replies

0 likes

  • 77136 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95482 Views

9 replies

2 likes

Account
Login
  • 95482 Views
  • 9 replies
  • 2 likes

Superuser Contribution Premium account has been removed with no reason

Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not registered or something. So i create a new account (w...

Visitor

Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not re...

Melody

Spotify

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login

Somehow I cant log in with facebook on my Mac, I just downloaded spotify and wanted to log in but whenever i push the facebook login button, it opens another tab of google chrome and nothing else happens. Anyone else tried something like this?

Newbie

Somehow I cant log in with facebook on my Mac, I just downloaded spotify and wanted to log in but whenever i push the facebook login button, it opens another tab of google chrome and nothing else hap...

botara

Casual Listener

464 Views

2 replies

0 likes

Login
  • 464 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Log in unavailable

While I was listening to music on the app, it suddenly kicked me out, so I tried logging in again, but it said either my username or password was incorrect. I clicked on the “Forgot my password” button to see if I could log in with a different passwo...

Newbie

While I was listening to music on the app, it suddenly kicked me out, so I tried logging in again, but it said either my username or password was incorrect. I clicked on the “Forgot my password” butt...

Melody

Spotify

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Can't login!

I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (error code: 3). This worked yesterday fine, why wouldn...

Casual Listener

I'm adding my Facebook username and password and I keep getting an error - it goes into the interface and then goes back to the login screen with an error "this username or password is incorrect (err...

botara

Casual Listener

309 Views

1 replies

0 likes

Login
  • 309 Views
  • 1 replies
  • 0 likes

Aus 2 Accounts EINEN machen???

Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fuer 10 frei geschaltet, da dies nur ueber Web und nicht in der...

Newbie

Ich habe, warum auch immer 2 Accounts/Doppelaccounts! Ich hatte leider fuer den weniger genutzten/falschen und mir nicht richtig gelaeufigen Account "karstensteinke" die Aktion 12 Monate fu...

258 Views

0 replies

0 likes

Account
  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not recognizing e-mail

I attempted to log into Spotify (both to the app and the website) with my e-mail and credentials - the error was that the password was incorrect. When I tried to reset the password, it said to login with facebook credentials. However, my facebook cre...

Newbie

I attempted to log into Spotify (both to the app and the website) with my e-mail and credentials - the error was that the password was incorrect. When I tried to reset the password, it said to login ...

Melody

Spotify

331 Views

1 replies

0 likes

Account
Login
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family : No mail/link?

Got Spotify for family yesterday, and added my fiance. He should have got an e-mail with The invitation but he hasnt got anything?

Newbie

Got Spotify for family yesterday, and added my fiance. He should have got an e-mail with The invitation but he hasnt got anything? 

Melody

Spotify

319 Views

1 replies

0 likes

Account
Premium
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in on app

Can log in via internet but not app. Anyone know why? 

Newbie

Can log in via internet but not app. Anyone know why? 

Melody

Spotify

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution error code 3 Spotify app

Hello,After the latest Microsoft update my Spotify app logged me out and will not let me log back in. I have no issues accessing the account on the website. Here are the troubleshooting steps I have taken:1. restarted my computer2. reset my password ...

Newbie

Hello, After the latest Microsoft update my Spotify app logged me out and will not let me log back in. I have no issues accessing the account on the website. Here are the troubleshooting steps I hav...

Melody

Spotify

708 Views

1 replies

0 likes

Login
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t log back into my Spotify on my iphone

I’ve been logged into the account for several months now and have had no problems. Several times it has logged me out and I have simply typed in my password and got back in. This time, it keeps saying error 404 or error 412. I do not have a Facebook ...

Newbie

I’ve been logged into the account for several months now and have had no problems. Several times it has logged me out and I have simply typed in my password and got back in. This time, it keeps sayin...

Melody

Spotify

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me in to listen

I am a Premium customer over a year ... all of a sudden today I try and log in and it automatically keeps kicking me back to login page over and over everytime??? Please help........(P.S.Samsung Galaxy J7)

Newbie

I am a Premium customer over a year ... all of a sudden today I try and log in and it automatically keeps kicking me back to login page over and over everytime??? Please help........(P.S.Samsung Gala...

Melody

Spotify

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Username not available for Spotify Community

I'd like to use the same username for community as my artist page. It's saying djjeffbutton is taken already, but I highly doubt it's someone other than myself and I see no option to claim that name? Any help here?

Casual Listener

I'd like to use the same username for community as my artist page. It's saying djjeffbutton is taken already, but I highly doubt it's someone other than myself and I see no option to claim that name?...

Maxim

Spotify Star

634 Views

5 replies

0 likes

  • 634 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trouble logging in

I just logged out of my spotify. Logged back in again and login was not working. Reset my password and it still won't let me login. I dont know what to do

Newbie

I just logged out of my spotify. Logged back in again and login was not working. Reset my password and it still won't let me login. I dont know what to do

Melody

Spotify

278 Views

1 replies

0 likes

Login
  • 278 Views
  • 1 replies
  • 0 likes

I can't change my country profile

it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.

Newbie

it's auto select my country is US ,but I'm live in Thailand. How I can change without pay somthing in payment method.

iamandyhill

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution wont let me log in

it logged out on my phone for some reason and when i try to log back in it tells me my passwords incorrect, even after i tried changing it

Newbie

it logged out on my phone for some reason and when i try to log back in it tells me my passwords incorrect, even after i tried changing it

Melody

Spotify

290 Views

1 replies

0 likes

Login
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add family members to my family account

Hi,I've subscribed to a Family account, but if I try to add new members it will only allow me to enter the e-mail addresses that it has saved, not put in my children's email addresses.Can anyone help?

Newbie

Hi, I've subscribed to a Family account, but if I try to add new members it will only allow me to enter the e-mail addresses that it has saved, not put in my children's email addresses. Can anyone ...

Melody

Spotify

308 Views

1 replies

0 likes

Other
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant logg Inn

I have Spotify on my phone I tried to log in earlier today and it won't let me it says under name or password wrong. I have received downloaded the app and reset my password what can I do now x ahh help pls x

Newbie

I have Spotify on my phone I tried to log in earlier today and it won't let me it says under name or password wrong. I have received downloaded the app and reset my password what can I do now x ahh h...

Melody

Spotify

1673 Views

1 replies

0 likes

  • 1673 Views
  • 1 replies
  • 0 likes

Superuser Contribution account

Can I use a used email address that has been deleted as a Spotify account again?

Newbie

Can I use a used email address that has been deleted as a Spotify account again?

Melody

Spotify

14050 Views

1 replies

0 likes

  • 14050 Views
  • 1 replies
  • 0 likes

Superuser Contribution preamium and free account

i created two accounts with the same email i think. one is free and the other is premium. i do not remember the email or pasword for either of them. i would like to delete the free one and maybe keep the premium one... i dont know well see.

Visitor

i created two accounts with the same email i think. one is free and the other is premium. i do not remember the email or pasword for either of them. i would like to delete the free one and maybe keep...

Melody

Spotify

392 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant log in

I went offline in the android app then got logged out, now i cant log back in

Newbie

I went offline in the android app then got logged out, now i cant log back in

Melody

Spotify

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes