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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293169 Views

529 replies

34 likes

Account
Free
  • 293169 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13723 Views

6 replies

11 likes

Security
  • 13723 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541707 Views

990 replies

115 likes

Account
  • 541707 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Issue about the changing the countries

I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment with my debit card in United States, the system won’...

Newbie

I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment w...

user-removed

Not applicable

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore account

I deleted my account but I want it back, what can I do 

Newbie

I deleted my account but I want it back, what can I do 

Aimee_T

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost premium subscription after facebook merged with email/password account

I first signup with facebook and paid for premium and my profile info is not correct. I follow some guide in community that I should cancel first then logout all. Login with non-facebook account then connect with facebook after it merged. I lost the ...

Newbie

I first signup with facebook and paid for premium and my profile info is not correct. I follow some guide in community that I should cancel first then logout all. Login with non-facebook account then...

Aimee_T

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify thinks im abroad

Hey I changed my location a lot recently but now im in the UK again and I changed it in the site but it still thinks im abroad. I use Galaxy S5 app. Thank you!

Newbie

Hey I changed my location a lot recently but now im in the UK again and I changed it in the site but it still thinks im abroad. I use Galaxy S5 app. Thank you!

Aimee_T

Roadie

372 Views

1 replies

0 likes

Account
Login
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address no longer supported

I'm caught in a loop. Realised i need to change some details in my account. I can't remember my password and so habve been trying to do a reset. Problem is the reset is being sent to a now discontinued email address. Any ideas?

Newbie

I'm caught in a loop.  Realised i need to change some details in my account.  I can't remember my password and so habve been trying to do a reset.  Problem is the reset is being sent t...

Aimee_T

Roadie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Lost account details

Unfortunately I made a spotify account a while ago (few years now) and I thought that I don't need to remember the details (because it was free) and I accidentally switched phones, forgetting about this account. Is there a way to search for it withou...

Casual Listener

Unfortunately I made a spotify account a while ago (few years now) and I thought that I don't need to remember the details (because it was free) and I accidentally switched phones, forgetting about t...

Maxim

Spotify Star

454 Views

3 replies

0 likes

Account
Other
Security
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error 404, can't login on my macbook for about 2 weeks now!

Error 404, can't log in with my MacBook for about 2 weeks now! Paying $10 a month and can't solve this problem so long. Customer service is non-existent.

Casual Listener

Error 404, can't log in with my MacBook for about 2 weeks now!  Paying $10 a month and can't solve this problem so long. Customer service is non-existent. 

arthur_fern

Newbie

483 Views

3 replies

0 likes

Login
  • 483 Views
  • 3 replies
  • 0 likes

I can't access to my account and I still have the subscribtion

I can't access to my account and I still have the subscribtion and my money keeps getting taken away for free every months I cant login , Its started when I syn my account with facebook which make my account just dissapeared but the subscription is s...

Casual Listener

I can't access to my account and I still have the subscribtion and my money keeps getting taken away for free every months I cant login , Its started when I syn my account with facebook which make my...

kejt_

Community Legend

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Quero excluir minha conta

Gostaria de excluir minha conta free para utilizar facebook na conta premium, está conta esta vinculado no facebook e gostaria de excluir ela para utilizar facebook na conta premium.

Newbie

Gostaria de excluir minha conta free para utilizar facebook na conta premium, está conta esta vinculado no facebook e gostaria de excluir ela para utilizar facebook na conta premium.

user-removed

Not applicable

589 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Unlimited
  • 589 Views
  • 1 replies
  • 0 likes

All saved songs and playlist disappeared after merging account

I realized that I was using a different account after upgraded to premium with one account; therefore, I merged two accounts to one (Spotify userid and facebook login). Now all my saved songs and play lists are gone. Can someone please help? Thank yo...

Newbie

I realized that I was using a different account after upgraded to premium with one account; therefore, I merged two accounts to one (Spotify userid and facebook login). Now all my saved songs an...

maxsnet

Newbie

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Solved!! Can't login via Facebook

A few minutes ago when I opened the Spotify app on my Android device, I have seen that all my lists were gone and my profile picture was changed. After that I immediately logged in to my account on a browser and logged out from all the devices. Then ...

Casual Listener

A few minutes ago when I opened the Spotify app on my Android device, I have seen that all my lists were gone and my profile picture was changed. After that I immediately logged in to my account on a...

klisedenolenvar

Casual Listener

478 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 478 Views
  • 1 replies
  • 0 likes

Advertisement Making It Impossible For Me To Listen To My Music

I was listening to my music on Spotify Web Player and after the song finished suddenly an ad popped up and wouldn't go away I have an ad blocker, so normally I don't have to deal with ads. It played for 30 seconds, and instead of going on to the next...

Casual Listener

I was listening to my music on Spotify Web Player and after the song finished suddenly an ad popped up and wouldn't go away I have an ad blocker, so normally I don't have to deal with ads. It played ...

ankespieksma

Music Fan

525 Views

3 replies

1 likes

  • 525 Views
  • 3 replies
  • 1 likes

Family Account Stopped today!!

all my Family members we're Kicked Out of The Premium Family Abo today. Reason: not Same adress...but unfortunately in my Account (im the Main User)there is No Postal Code saved. Also No adress saved in Facebook. And i paid one year in advance so Not...

Casual Listener

all my Family members we're Kicked Out of The Premium Family Abo today. Reason: not Same adress...but unfortunately in my Account (im the Main User)there is No Postal Code saved. Also No adress saved...

Maxim

Spotify Star

555 Views

5 replies

0 likes

  • 555 Views
  • 5 replies
  • 0 likes

Moved to a new country, update country and payment

I´ve moved to a new country and I want to get Premium, but I want to pay with my credit card from my old country (i cannot get a credit card from the new country yet!). Is that possible?

Newbie

I´ve moved to a new country and I want to get Premium, but I want to pay with my credit card from my old country (i cannot get a credit card from the new country yet!). Is that possible?

vanessaguar

Newbie

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Deleted my email, cant login into my account

I had deleted my gmail jurks123@gmail.com, but my spotify still worked, so i accedentally logged out of it, and cant access it anymore. The problem is i had a premium subscription on there and i really wouldn't want to start saving all of the songs a...

Newbie

I had deleted my gmail jurks123@gmail.com, but my spotify still worked, so i accedentally logged out of it, and cant access it anymore. The problem is i had a premium subscription on there and i real...

IguanaSetup

Community Legend

954 Views

1 replies

0 likes

Account
Login
Premium
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! Unable to merge regular account and facebook account

I've just folowed this:https://community.spotify.com/t5/Accounts/Two-Spotify-Accounts-Can-you-merge-them/td-p/326992 I've got this error (many times):Sorry there has been a temporary error, please try again later. Details:Facebook account: spotify:us...

Casual Listener

I've just folowed this: https://community.spotify.com/t5/Accounts/Two-Spotify-Accounts-Can-you-merge-them/td-p/326992   I've got this error (many times): Sorry there has been a temporary err...

IguanaSetup

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Connection issues

When i open spotify it used to keep me logged in. For some reason it changed.Since then it wont let me log in.Ive tried connecting via facebook, and via user log in.Both come up with a screen saying im offline. Please connect online with spotify to c...

Newbie

When i open spotify it used to keep me logged in. For some reason it changed. Since then it wont let me log in. Ive tried connecting via facebook, and via user log in. Both come up with a screen s...

smatlock602017

Newbie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Can't suscribe for premium with PayPal

Hello everyone, I tried to subscribe for the 30Day trial so check out this services. However I got to see this page: https://www.spotify.com/de/get-spotify/go/freetrial30/ And when I select PayPal and click "Continue" I only get a blank page in Chrom...

Casual Listener

Hello everyone, I tried to subscribe for the 30Day trial so check out this services. However I got to see this page: https://www.spotify.com/de/get-spotify/go/freetrial30/   And when I...

Schelle1993

Newbie

7116 Views

7 replies

0 likes

  • 7116 Views
  • 7 replies
  • 0 likes

Wrong location won't let me log in

I recently travelled from hong kong to europe and my free spotify stopped letting me log in after 14 days as expected. I am now back in Asia but I have moved to the Philippines. My problem is that spotify won't let me log in because the location is n...

Newbie

I recently travelled from hong kong to europe and my free spotify stopped letting me log in after 14 days as expected. I am now back in Asia but I have moved to the Philippines. My problem is that sp...

Maxim

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Can't link Playstation Network Account and Spotify account

Hey guys, So, as the title says, and I'm sure there are many users who have had the same problem, I can't seem to link my PSN and Spotify accounts. It says my Spotify account is already linked to another PSN account, but I checked with all the friend...

Visitor

Hey guys,   So, as the title says, and I'm sure there are many users who have had the same problem, I can't seem to link my PSN and Spotify accounts. It says my Spotify account is already link...

foxontherock

Casual Listener

10446 Views

1 replies

2 likes

  • 10446 Views
  • 1 replies
  • 2 likes