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being charged 9.99 and can't use it

being charged 9.99 and can't use it

I have been charged yet again 9.99 from my bank, and when I sign into my account it still says I'm on free account.
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Sorry for the late reply

 

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

MattSudaSpotify Star
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